TotalProtect Home Warranty Review

This Total Protect Home Warranty review will help homeowners decide on whether or not to insure their home systems and appliances based on the company’s terms and conditions, as well as from customer reviews from multiple consumer reporting sites. All Total Protect Home Warranty parameters in this review are compared to the industry average to give you an idea of where this company stands in the home warranty market. In our Vis a Vis section, you can see how Total Protect compares to the industry leaders.

Updated for Nov 21, 2018

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TotalProtect Home Warranty Reviews by Our Readers
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Covered States
Hawaii Alaska Florida New Hampshire Michigan Vermont Maine Rhode Island New York Pennsylvania New Jersey Delaware Maryland Virginia West Virginia Ohio Indiana Illinois Connecticut Wisconsin North Carolina District of Columbia Massachusetts Tennessee Arkansas Missouri Georgia South Carolina Kentucky Alabama Louisiana Mississippi Iowa Minnesota Oklahoma Texas New Mexico Kansas Nebraska South Dakota North Dakota Wyoming Montana Colorado Idaho Utah Arizona Nevada Oregon Washington California
Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating:
Covered Appliances and Systems
Facts and Figures
?
Effective in
24/7
Hours
$25
Cancellation
$383 - $659
Premium
$125
Deductible
$1000 - $10000
Limits
Pros And Cons
Market veteran
Different plan types available
Emergency service available
Free cancellation within 30 days
24/7 service calls

1 day to submit a claim
Online chat not supported
Limited optional coverage items
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Clients from:  

 Virginia, Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Maryland, Michigan, Minnesota, Missouri, New Jersey, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Wyoming, District of Columbia + 20 More States
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Editorial Notes

TotalProtect Home Warranty is one of the veterans of the home warranty industry. It provides coverage for home appliances as well as heating, plumbing, air conditioning, and electrical systems with a coverage limit up to $10,000, which is one of the highest in the market. The company offers different plan types that cover home appliances only, home systems only or a combination of both. The coverage is available in all states except Hawaii.

Comparing Total Protect vs American Home Shield, the leader of the industry, we can say that while being a smaller home warranty company, Toyal Protect provides comparable service for comparable price.

Total Protect Home Warranty customer service is available 24/7/365 at 800-474-4047. The company states that it will provide a referral to an independent service contractor within two hours if the service request was made during regular business hours, and within a day for requests received after hours, including weekends and holidays.

In the past three years, Total Protect resolved almost 2, 000 complaints. Upon analyzing over 500 customer reports, we found out that most Total Protect reviews concerned appliance repairs. Eight percent of the customers praised good work, and 5% mentioned contractor professionalism. However, in the 26% of the analyzed Total Protect reviews, the company's clients complained about communication problems and repair delays.

 

Premium cost level:
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Trustworthiness

Total Protect Home Warranty company is one of the oldest on the market. Established in 1979, the company is currently headquartered in Florida. TotalProtect’s sister company is Homesure of America Home Warranty.

Accessibility

How to contact
Main page >> Contact us
Online chat
No
Social media

There are multiple ways to contact Total Protect Home Warranty representatives. You can get a free quote by phone, via the contact form on the company’s website, or via social networks. Total Protect has accounts on Facebook, Twitter, YouTube, and Google+.

Benchmarks TotalProtect Home Warranty Other companies

Company size
178
0 1,650
Annual revenue
No data
0 $1,276,000,000
Number of homeowners
No data
0 6,380,000
Number of BBB complaints closed within last 3 years
No data
0 14,850
Traffic
12,200
0 383,900
Number of independent contractors
40,000
0 44,000

Reputation

BBB accreditation
-

Over the years, Total Protect Home Warranty has established a solid reputation as a reliable provider of home warranty coverage for its customers. It has been accredited by Better Business Bureau and rated on Yelp and other consumer reporting sites. Total Protect Home Warranty BBB rating is B.

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Coverage

There are three Total Protection plans available to customers in all states: the Appliances Plan, Systems Plan, and Combo Plan. All plans include unknown pre-existing condition coverage and rust and corrosion coverage. In order to purchase a plan, one should contact the company either by phone or by the contact form on the company’s website and sign the contract. No inspection will be required.

The cheapest plan is The Appliances Plan that will cover all of the appliances listed in the coverage table. No home systems will be covered. The Systems Plan, on the contrary, will cover all of the home systems, but no appliances. The Combo Plan covers everything included in the Appliances Plan plus all of the home systems from the Systems Plan so it will work best for homeowners who want their home warranty to cover as many items as possible. The homeowner’s insurance deductible reimbursement is $500 with the Combo Plan. All Total Protection plans include optional coverage for pools and spas. All plans include a 180-day workmanship guarantee for any covered repairs.

Similar to American Home Shield, the monthly home warranty cost with TotalProtect will depend on the deductible—the higher the deductible, the lower the premium. You may see the price values change as you change the Service Call Fee radio button.

Summary of plans and coverage:

Coverage Term
Service Call Fee
ItemsLimit Gold Systems Plan Platinum Combo Plan Silver Appliance Plan Optional Coverage
Premium Amount - $40.95 $491.40 $54.95 $659.40 $31.95 $383.40 $36.00 - $240.00
Service Call Fee - $125.00 $125.00 $125.00 $125.00 $125.00 $125.00 -
Term, Month - 1 12 1 12 1 12 12
Coverage$1,000.00 - $10,000.00

In this Total Protect Home Warranty review we included the most detailed information on coverage of most appliances and home systems:

A/C and Heating System

The company covers mechanical parts and components listed in the table below of two centrally ducted air conditioning systems and two heating systems, heat pump system, or evaporative cooler unit. Maximum coverage is $1,500 in the aggregate per agreement term.

Plumbing System

Coverage of plumbing includes mechanical parts and components for water heater, toilets, plumbing lines, plumbing stoppages, sump pump, and whirlpool bath as an additional option. Leaks and breaks of water, gas, drain, waste and vent lines/pipes within the perimeter of the main foundation are also covered. Repair and finish of any walls or ceilings where it is necessary to break through to effect repair is only covered to the following extent: repair of walls or ceilings to rough finish up to $1,000 per claim.

Electrical and Gas System

For electrical and gas systems in the house, the company will cover attic/whole house exhaust fan, central vacuum, doorbells and chimes, garage door opener, smoke detectors, main breaker or fuse panel box, interior electrical lines, and interior gas line. The company warns that any failures or conditions caused by inadequate wiring capacity, circuit overload, power failure/shortage or surge, or corrosion caused by moisture will not be covered.

Home Appliances and Fixtures

The Total Protect Home Warranty contract may cover mechanical parts and components for the following appliances: refrigerator with built-in ice and water dispenser, cooktop or range, wall oven, range exhaust hood, built-in microwave, built-in trash compactor, built-in dishwasher, garbage disposal, and clothes washer and dryer. Optional coverage for pools and spas is also available.

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The Fine Print

Item
Comparison to Industry
Coverage effective after
n/a
Cancellation with refund within
Above industry average
Cancellation fee
Below industry average
Automatic policy renewal
As 94.7% of industry
Time to cancel automatic renewal
n/a
Fee for contract transfer
Above industry average
Max time to submit claim
At industry minimum
Repair timeframe
At industry minimum
Repair timeframe (weekends and holidays)
At industry minimum
Free second opinion
n/a
Emergency service available
As 88.7% of industry
Hours for service calls
As 85.5% of industry
Reservice if repairs fail
n/a
Free reservice period (parts)
n/a
Free reservice period (labor)
n/a

Overall, Total Protect Home Warranty’s terms and conditions were clear and easy to read and digest. The terms clearly specified all the premiums and deductibles, the cancellation period and fees, maximum time to submit a claim, and repair timeframes. New customers should keep in mind that the contract will be renewed automatically unless canceled.

All this information is presented in the table above. We could not find information on the coverage effective date, time to cancel automatic renewal, or free reservices. We will update our review as soon as this information becomes available.

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Customer Reviews and Feedback

Quotes from actual customer reviews:

I have called for dryer repairs, oven repairs, refrigerator repairs (it was replaced with the reimbursement I received from the company), plumbing repairs and 3 years ago my air conditioner system was replaced. Yes, I had a portion to pay, but it was NOT the complete cost of the system. And yes, there has been a bit of an increase in my co-pay , but the savings I've experienced is worth it. The service people have been professional, courteous, timely and competent.

Google Reviews, September 29, 2018

I have to give Kudos to Cross County/ Total Project for standing by their word and refunding me for my refrigerator repairs and the purchase of a new refrigerator. They didn't hesitate to send me a check the next day and I received it via FedEx. I appreciate they're quick responses concerning this issue. However, they need to reevaluate their vendor list because the vendor that serviced my frig., was negligent with the repair and cause damage. CC/TP provided me the vendors insurance information to assist me with resolution.

Yelp, Riverdale, Maryland February 7, 2018

Summary of ratings from popular review sites:

TotalProtect Home Warranty Industry Average

Website

Relative Score

Adjusted Score

Yelp
105
121
1.0
1.8
1.2
Ripoff Report
18
25
1.0
1.0
2.4
Google Reviews
20
372
1.2
3.2
0.5
YSCAM
1
11
1.0
1.0
2.4
My 3 Cents
64
53
1.1
1.1
2.4

Summary Rating
1.4
1.8
1.5

Types of repairs performed according to customer feedback:

Air conditioner Refrigerator Washer Plumbing Water heater Heating system Oven Dryer Toilet Dishwasher

Main takeaway points from customer feedback:

TotalProtect Home Warranty Industry Average
Good work
7%
12%
Professional contractor
5%
6%
Good communication
2%
5%
Money offer
3%
4%
Fast work
3%
3%
Act of good faith
0%
0%
Communication problems
26%
18%
Repair delay
26%
17%
Claim denial
0%
12%
Unprofessional contractor
19%
7%
Tricky terms
2%
7%
Unexpected costs
5%
7%
Payment delay
2%
2%

Total Protect Home Warranty reviews were collected from six different consumer reporting sites, including Google Reviews, Yelp, and My3Cents. Consumer ratings ranged from 1.5 on Yelp based on 70 reviews, to 1.1 out of 5 on My 3 Cents based on 61 reviews. Negative customer reviews were mostly concerning poor contractor services and unhelpful customer support, while happy customers reported positive experiences with all claims as well as good and fast customer service.

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The Final Words

Is Total Protect Home Warranty Good?

Being on the market for over 30 years, Total Protect Home Warranty is now one of the more well-established and reputable home warranty companies currently available to consumers. It provides services all across the USA, including California, Texas, Florida, Virginia, and Ohio.

Upon analyzing consumer reports, we found that the majority of negative Total Protect reviews were concerning unsatisfactory contractor services, while positive reviews praised the company’s customer service and a quick reaction to all claims. 

To sign a new contract with Total Protect, one should contact the company by visiting their website or by calling customer service. There are three types of contracts, one of them covering appliances only and one for home systems only. A combo plan, that covers both home appliances all home systems, such as plumbing, heating, air conditioning, and electrics, is also available. Additional coverage of swimming pools and spas can be activated with any of the plans.

Alternatively, you may check the reviews for our top home warranty companies and make an educated decision about which home warranty coverage is the best for your house.

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