Total Home Protection Review

There are many Total Home Protection reviews available online, but this one is the most current and comprehensive review of the company you can find. It lays out the most important aspects you should be concerned with before making a commitment. ReviewHomeWarranties.com covers the following: company trustworthiness, coverage, terms and conditions, the fine print, and customer reviews. This information will help you to make a decision on whether Total Home Protection home warranty is the right company for you.

Updated for Oct 21, 2018

Verified as secured Official website:  

Total Home Protection Reviews by Our Readers
Cast vote by clicking on either button above
Covered States
Hawaii Alaska Florida New Hampshire Michigan Vermont Maine Rhode Island New York Pennsylvania New Jersey Delaware Maryland Virginia West Virginia Ohio Indiana Illinois Connecticut Wisconsin North Carolina District of Columbia Massachusetts Tennessee Arkansas Missouri Georgia South Carolina Kentucky Alabama Louisiana Mississippi Iowa Minnesota Oklahoma Texas New Mexico Kansas Nebraska South Dakota North Dakota Wyoming Montana Colorado Idaho Utah Arizona Nevada Oregon Washington California
Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating:
Covered Appliances and Systems
Facts and Figures
30 days
Effective in
24/7
Hours
$50
Cancellation
$461 - $553
Premium
$60
Deductible
$400 - $500
Limits
Pros And Cons
$50.00 off
Emergency service available
Free cancellation within 30 days
24/7 service calls
Low number of BBB complaints
Clients praised communication
Reservice for failed repairs

Poor BBB rating D+
1 day to submit a claim

Editorial Notes

Total Home Protection is a trendy and fast-growing company in the home warranty market. It rapidly gained a positive reputation among homeowners all over the United States. With reasonable premiums and good coverage limits, Total Home Protection plans include coverage for the most essential home appliances and systems.

Total Home Protection company commits to providing you with exceptional services and state of the art home warranty products. They pre-screen their contractors to make sure they deliver effective solutions to any problem with your home systems or appliances that you might experience.

Even if your claim falls outside of their service agreement, they will try to help you to all extents of their abilities. As the company maintains high standards, it is not a surprise that Total Home Protection’s BBB and Google Reviews ratings are pretty high and comparable to those of such industry giants as American Home Shield and TotalProtect Home Warranty.

Premium cost level:

Trustworthiness

In order to evaluate the trustworthiness of the company, ReviewHomeWarranties.com collected and analyzed data available on the company website as well as Total Home Protection reviews on consumer reporting sites including BBB, Google, and Yelp.

Established in 2016 in Pennsylvania, the company rapidly grew nationwide. Currently, it operates in 33 states, including Texas, Arizona, and Colorado.

Accessibility

Online chat
Yes
Social media

The company’s representatives are very easy to reach online via their contact form, an online chat, or by phone. Customer service is available 24 hours a day, 7 days a week. To file a Total Home Protection claim, or to receive a free quote, just click the green “Visit Website” button or call the toll-free number.

Benchmarks Total Home Protection Other companies

Company size
No data
0 1,760
Annual revenue
No data
0 $545,572,500
Number of homeowners
No data
0 6,050,000
Number of BBB complaints closed within last 3 years
121
0 14,850
Traffic
17,000
0 383,900
Number of independent contractors
No data
0 44,000

Reputation

BBB accreditation
D+ (Not Accredited)

Current Promotions

Claims procedure
Asset 9
Expiration date
22.10.2018
Promo code
Not required
Conditions
Discount not available in all states. Offer applies to annual plans only.

Total Home Protection promotions for new customers include the first month free and $100 off your annual policy. No coupon code required!

Coverage

Now it is time to make a decision: Do you want to spend less money on less coverage, or pay a little extra now and potentially save big bucks later on home repairs and replacements? Let’s see what home warranty plans Total Home Protection has to offer and how much they cost. Overall, it takes me 3-4 hours to make changes to one state page.

There are two main plans offered by the Total Home Protection home warranty company: Gold and Platinum. The Gold plan includes plumbing and electrical systems and a great selection of kitchen appliances. Air conditioning and heating systems are not included in this plan.


If you are one of those thrifty homeowners who prefer to have as many systems and appliances covered as possible, the Platinum plan will be a much better selection. This plan offers coverage for all home systems: air conditioning, heating, electric, and plumbing. For home appliances, Total Home Warranty Platinum plan covers washer and dryer, refrigerator, gas or electric stove, oven or cooktop, built-in microwave, dishwasher, garbage disposal, trash compactor, and more. For the exhaustive list, please refer to the table below.

In addition to any Total Home Protection plan, you can add multiple items from the optional coverage list. Among these items, Total Home Protection insurance offers optional coverage for pool and spa, second refrigerator, standalone freezer, septic system, sump pump, well pump, and even limited roof repairs. Please note that every item on this list is priced separately.

Summary of plans and coverage:

Coverage Term
Service Call Fee
ItemsLimit Platinum Combo Plan Silver Combo Plan Optional Coverage
Premium Amount - $599.00 $499.00 $25.00 - $150.00
Service Call Fee - $60.00 $60.00 -
Term, Month - 13 13 12
Coverage$200.00 - $500.00

With Total Home Protection, as with any other company in the industry, warranty coverage depends on the plan you purchase and any optional add-ons that you select. This is where the money-saving opportunities come into place. Take a look around your house: what items do you think should definitely be covered or maybe covered? The final price you pay for the home warranty will depend on that. The Total Home Protection plan may include the following items:

Air Conditioning


The Total Home Protection warranty for air conditioning will cover mechanical parts and components of two ducted electric central air conditioning systems in the house. Window units, humidifiers, non-ducted wall units, and commercial grade equipment will not be covered under this warranty.

Heating System


For the heating system in your house, Total Home Protection home warranty will cover mechanical parts and components of two systems. These can be either be a hot water and steam heating system or a centrally ducted forced air heating system that works on gas, oil, or electricity. An electric baseboard is also covered. In order to be eligible for coverage, the heating system should not exceed a 5-ton capacity. It should be designed for residential use only, commercial units will not be covered under the home warranty.

Please note that maintenance and cleaning are not included in the coverage plan. Fireplaces, chimneys, heat lamps, and other heat sources are not covered under the Total Home Protection plan. For water heaters, either gas or electric, this home warranty company covers all parts and components except listed in the Not Covered column.

Electrical System

Electrical system coverage by Total Home Protection home warranty is capped at $500 for access, diagnostics, and repairs or replacements per contract term. Central vacuum system, telephone system, cable wiring, security alarms, or any wiring that services a detached structure will not be covered.
 
Plumbing System and Stoppage

For any leaks and breaks of water, gas, drain, waste, or vent lines, any Total Home Protection plan will provide coverage up to $500 per contract term. This includes access, diagnostics, and repair or replacement. Toilet tanks, bowl, and all the concomitant parts will be replaced with builder’s grade, if necessary.


In case the contractors need to break through any walls or ceilings in order to access the repair site, the rough finish will be covered up to $500 per claim. Rough finish includes hanging drywall or patching drywall, stucco, and lath. Supplies or labor for painting, sanding, wallpapering, or tile work are not included in the home warranty plan.

Home Appliances

The Total Home Protection home warranty offers coverage for the following appliances: washer and dryer, refrigerator, built-in microwave, oven, stove or cooktop, dishwasher, and garbage disposal. All mechanical parts and components crucial to appliance operation are covered, but none of the doors, knobs, racks, trays, handles, and such.

There are optional items that can be added to any Total Home Warranty plan. These include pool and spa equipment, central vacuum, well pump, septic system, sump pump, water softener, and more. For the complete list, please refer to the drop-down menu below.

The Fine Print

Item
Comparison to Industry
Coverage effective after
Above industry average
Cancellation with refund within
Above industry average
Cancellation fee
Above industry average
Automatic policy renewal
As 94.7% of industry
Time to cancel automatic renewal
Above industry average
Fee for contract transfer
At industry minimum
Max time to submit claim
At industry minimum
Repair timeframe
At industry maximum
Repair timeframe (weekends and holidays)
At industry maximum
Free second opinion
As 26.3% of industry
Emergency service available
As 88.7% of industry
Hours for service calls
As 85.5% of industry
Reservice if repairs fail
Standard for industry
Free reservice period (parts)
Above industry average
Free reservice period (labor)
At industry minimum

For this Total Home Protection review, we have carefully studied the fine print in the company’s terms and conditions, summarized the main points, and compared them to the industry standards.

We should note that the company has a very generous cancellation period of 30 days with full refund in case the customer is not satisfied with the purchase. There is no fee for transferring the contract to the new owner.

In case the repair fails, Total Home Protection home warranty covers the reservice. The parts are covered for a period of 90 days, and labor is covered for 30 days.

Overall, the company’s terms and conditions were clear, explicit, and easy to find.

Customer Reviews and Feedback

Quotes from actual customer reviews:

I love my extended warranty with Total Home Protection. After purchasing a new house I made sure to get warranty to cover problems that may occur in my home. I am glad that my garage door was included in the warranty because when it stopped working I called them and they had a contractor come to my house and check it out the next day. A couple things were preventing my garage door from working properly within the electrical system. They made sure it was fixed in no time and now its works just fine. This warranty is great

Google Reviews, September 10, 2018

I had a warranty with this company for a few years before I stopped procrastinating and cancelled. Here is what you can expect: If you need heating or AC repairs in peak season, it will take forever to get an appt. And more time to get an approval. When you do get an appointment, the service person is not very concerned with your issue. This is important to understand. The folks that work for this company are licensed BUT they are the service companies/vendors who don't have any work at the time of the request. So you're treated like a side gig at best. I have taken off work for an appt only to have a vendor cancel on me because he got "another job." Are these companies reputable?" Sometimes, but again they respond with a "feast or famine" kind of habit. Other companies that are readily available and work with Total Protect are generally available because they aren't reputable. When I had my water heater replaced by Total Protect it took forever. The unit was expensive; almost $900. They paid 495; the max was 500 and they took 5 for some nebulous charge that I have yet to understand. Service company was ok.

My 3 Cents, GREENBELT, Maryland August 30, 2018

Summary of ratings from popular review sites:

Total Home Protection Industry Average

Website

Relative Score

Adjusted Score

Yelp
47
119
1.0
1.8
1.2
Ripoff Report
14
25
1.0
1.0
2.4
Pissed Consumer
1
137
1.0
1.4
1.7
BBB
122
183
3.3
3.2
2.5
Google Reviews
388
366
4.3
3.2
3.4

Summary Rating
2.4
2.3
1.9

Types of repairs performed according to customer feedback:

Air conditioner Water heater Refrigerator Plumbing Dishwasher Heating system Dryer Garage door Water softener Washer Disposal

Main takeaway points from customer feedback:

Total Home Protection Industry Average
Good work
14%
12%
Professional contractor
9%
6%
Good communication
6%
5%
Money offer
4%
3%
Fast work
8%
3%
Act of good faith
0%
0%
Communication problems
16%
18%
Repair delay
14%
17%
Claim denial
16%
12%
Unprofessional contractor
5%
7%
Tricky terms
1%
7%
Unexpected costs
4%
7%
Payment delay
3%
2%

It is always a good idea to check what other people say about a particular home warranty company before you open your wallet. We collected Total Home Protection reviews from multiple customer service review websites online including BBB, Yelp, and Google. You can see the summary in the table below.

There are not as many Total Home Protection reviews as other home warranty companies have because Total Home Protection is a newer company, but the customers seem to like it already. Google customers especially like Total Home Protection as they gave it 4.3 stars versus 3.2 stars industry average.

The Final Words

Is Total Home Protection Good?


Our Total Home Protection review has provided you with all the available information to answer this question. As you now know, Total Home Protection is a new company on the home warranty market that has been rapidly gaining a solid reputation among homeowners all over the United States including the most popular states for home warranties: Texas, Arizona, and Florida (with the exception of NY, and WA).

As we described in this review, the Total Home Protection home warranty offers good comprehensive coverage for home systems and appliances. All plans, as well as optional add-ons, are described on the company website in the plans section. The company policy is stated clearly and includes all of the necessary information on coverage inclusions and exclusions, as well as dollar limits.

The pricing for the Total Home Protection plans depends on the state where you live, but it is within the average pricing in the industry. Total Home Protection policy and T&C’s is far more visible and comprehensible than some of its competitors, like Advanced Home Warranty,  which has quite perplexing T&C’s, and this is why it has earned a lower score in this category.

Customers who have already purchased either Gold or Platinum plans have positively reviewed customer support and praised the professionalism of the contractors, and we have nothing more to add to their feedback. Total Home Warranty is one of the best home warranty companies in the industry and is suitable for customers of all kinds.

You can find Total Home Protection quotes for your state under the green “Visit Website” button or by phone 800-662-5998.

 

Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating: