Have you ever had a home appliance break down on you unexpectedly? If so, then you know exactly how inconvenient and expensive it can be. If not, count yourself lucky. To make sure you don’t have to go through something like that, consider using the services of a home warranty company. Read this SilverBack Home Warranty review carefully to see if this company is right for you.
Our team has collected information available online about the SilverBack Home Warranty company to answer all your questions. We researched the company’s reliability, costs, terms and conditions, coverage, as well as reviews collected from consumer reporting sites. Also, we will provide you with comparisons of SilverBack Home Warranty to some of the best home warranty companies on the market and to the industry standards.
If you want to have peace of mind about your home systems and appliances, this review will help you decide whether or not this home warranty provider will suit your needs.
Our Preferred Home Warranty Alternatives
Today’s Homeowner recommends a few home warranty companies to our readers. Below, you’ll see our latest suggestions and their money-saving deals. You can also read our review of the companies with similar home warranty plans to learn more about these top picks.
Company Pros and Cons
This section covers the SilverBack Home Warranty’s high-level pros and cons. Keep these points in mind as you read the rest of the review.
Editorial Notes
SilverBack Home Warranty is based in Utah and provides home warranty coverage for homeowners all over the USA, which is rare since most companies on the market usually focus on a specific part of the country. Although it is a fairly new company, it already has a lot of positive reviews on different consumer reporting sites. The consumers listed prompt response to questions, communication, and excellent workmanship as reasons why they were pleased with this company’s service.
SilverBack offers four coverage plans to their clients, as well as a list of addons to choose from. One unique thing about this home warranty company is that it offers a plan for a detached building. However, the limits offered are not very high – only up to $1,200.
This company provides free re-service in case the repairs fail within 30 days. There are also emergency services available, which is appealing for customers who want their home to be safe around-the-clock.
We highly recommend reading this SilverBack Home Warranty review in full to have the most comprehensive information about this company before you make a decision what home warranty provider to choose.
If you’re contemplating other home warranty service options, we advise you to check out review of Sears Home Warranty. Our comprehensive guide will ensure that your decisions are well-informed.
Trustworthiness
In this part of the SilverBack Home Warranty review, we will help you decide if this home warranty provider deserves your money and your trust.
Legal
| Information Type | Description |
| Ownership | SilverBack Home Warranty LLC |
| Established | 2018 |
| CEO | |
| Registered in | Eagle Mountain, UT |
| Address | 1973 E Hidden Hills Rd Eagle Mountain, UT 84005 |
| Available states | All except: District of Columbia |
| Type of company (private, public) | Private |
| Mediation and arbitration bodies | Disputes are resolved in American Arbitration Association |
SilverBack Home Warranty is a relatively young company that came on the market in 2018; in contrast, there are more established companies like First American Home Warranty which has been operating since 1984.
The company is headquartered in Utah but provides services all across the USA (except for the District of Columbia), so you have service available wherever you are. Cinch Home Services and America’s 1st Choice Home Warranty also serve homeowners throughout the contiguous United States.
In case you are not satisfied with the company’s services, you may file a dispute. Any disputes that cannot be solved by the company’s representatives will be resolved by the American Arbitration Association.
Accessibility
| How to contact | Main page >> Contact us |
| Online chat | No |
Accessibility is one of the essential aspects of a home warranty company’s efficiency. You can contact SilverBack Home Warranty representatives 24/7 via phone or through the contact form on their website. You can also find this company on Facebook and contact them via Messenger.
Benchmarks
| Information Type | Description |
| Company size | 30 |
| Annual revenue | No data |
| Number of homeowners | Number of homeowners |
| Number of BBB complaints closed within last 3 years | 5 |
| Traffic | 150 |
| Number of independent contractors | No data |
Reputation
| Information Type | Description |
| BBB accreditation | A+ (Not Accredited) |
Coverage
Now is a good time to decide which home systems and appliances you want to be covered under a warranty. Based on this decision, you can select a home warranty plan. Choosing the right plan is the most important part of the process of purchasing a home warranty. The coverage of your home systems and appliances as well as the amount of money you spend per year will depend on it.
Below are the four home warranty plans that SilverBack Home Warranty has to offer and how much they cost. There are four plans offered by the company: the Blackback Plan, the Silverback Plan, the King Kong Plan, and the Detached Building Coverage Plan. The Blackback Plan includes coverage for all home systems: air conditioning, heating, electric, and plumbing. As for home appliances, this plan covers the dishwasher, oven, microwave, garbage disposal, trash compactor, and more. For this plan, you will have to pay $350 per year.
The Detached Building Coverage Plan covers an additional living space with an area of up to 1,800 square feet. It includes all items listed in the Blackback Plan.
The Silverback Plan covers all items listed in the Blackback plan, and also covers the refrigerator. This plan will cost you $450 per year.
The highest tier plan is the King Kong Plan, which costs $500 per year and offers protection for alarm, washer and dryer, vacuum and water softener in addition to all systems and appliances included to the Silverback Plan.
In addition to any SilverBack Home Warranty plan, you can add items from the optional coverage list. Among these items, the company offers optional coverage for a saltwater pool, pool and spa equipment, well pump, septic tank system, and free-standing ice maker. Note that every item on this list is priced separately and will cost you from $45 to $330.
On average, the premiums of SilverBack Home Warranty can be compared to those of industry leaders like Service America Home Warranty, First American Home Warranty, and Home Security of America.
Each time you call the company about any appliance breakdowns, you will need to pay a deductible of $60, which is lower than the industry average of $75. Some other companies that only charge a $60 deductible include Select Home Warranty, Buyers Protection Group, and Right Way Home Protection.
SilverBack Home Warranty’s coverage limits are not very high – up to $1,200 – and are comparable to Choice Home Warranty, Nations Home Warranty, and Liberty Home Guard. Some companies have higher limits – for example, TotalProtect Home Warranty offers limits from $1,000 to $10,000 to their clients.
Summary of Plans and Coverage:
Air Conditioning and Heating System
Coverage provided by the company is limited to one air conditioner unit not exceeding 5 tons and one heating unit. SilverBack Home Warranty covers all components and parts of the primary air conditioning and heating systems, such as water evaporative coolers, ducted electric central air conditioning systems, gas or electric central heating systems, air-source heat pumps, all mechanical parts, including but not limited to thermostats and accessible refrigerant lines. The coverage limit for the air conditioning and heating system is $500.
Electrical System
Plugs, exhaust fans, ceiling fans, wiring, circuit breakers, switches and fuses, panels and subpanels, junction boxes will be covered by the company. Note that low voltage relay systems, wireless remotes, smoke detectors, heat lamps, wiring outside the house, and telephone wiring will not be serviced.
Plumbing System
Plumbing system coverage by SilverBack Home Warranty includes gas or electric water heaters up to 50 gallons, toilet wax ring seals, toilets and related mechanisms, recirculating pumps, built-in bathtub whirlpool motors and pumps, permanently installed sump pumps, and tankless water heaters. SilverBack Home Warranty company is responsible for plumbing pipe leaks and clearing of drain line stoppages through an accessible cleanout up to 100 feet from the access point. Electrical system coverage is capped at $500 for access, diagnostics, and repairs or replacements per contract term.
Home Appliances
All parts and components affecting the operation of units, including seals and hinges are covered by the SilverBack Home Warranty plans.
The Fine Print
| Item | Value | Comparison to Industry |
| Coverage effective after | 30 days | Above industry average |
| Cancellation with refund within | 30 days | Above industry average |
| Cancellation fee | $50.00 | Above industry average |
| Automatic policy renewal | Yes | As 92% of industry |
| Time to cancel automatic renewal | Unknown days | n/a |
| Fee for contract transfer | $Unknown | n/a |
| Max time to submit claim | 1 days | At industry minimum |
| Repair timeframe | 2 business days | Below industry average |
| Repair timeframe (weekends and holidays) | Unknown days | n/a |
| Free second opinion | Unknown | n/a |
| Emergency service available | Yas | As 87.3% of industry |
| Hours for service calls | 24/7 | As 86.5% of industry |
| Reservice if repairs fail | Yes | Standard for industry |
| Free reservice period (parts) | 30 days | At industry minimum |
| Free reservice period (labor) | 30 days | At industry minimum |
The transparency of terms and conditions of any home warranty company indicates how trustworthy it is. To give you more details about SilverBack Home Warranty’s trustworthiness, our team has carefully studied the company’s terms and conditions and compared them to the industry standards as well as the company’s competitors.
After signing a contract with SilverBack Home Warranty, your coverage starts in 30 days which is fairly standard for the industry. Companies such as HomeServe USA, Amazon Home Warranty, Total Home Protection, and Landmark Home Warranty also all have policies that are effective 30 days after purchase.
If you change your mind or are dissatisfied with the services provided by the SilverBack Home Warranty, you can cancel your commitment with a refund during the first 30 days of service, which is longer than the majority of the companies allow. After this period, you will have to pay a $50 cancellation fee. This is a bit higher than the average price, but is not uncommon: companies with an equal cancellation fee include Choice Home Warranty, Fidelity Home Warranty, Acclaimed Home Warranty, Liberty Home Guard, Total Home Protection, Advanced Home Warranty, and First American Home Buyers Protection.
Like most companies in the market, American SilverBack Home Warranty offers an automatic policy renewal. This is a very common policy, with 95% of the companies having this rule in their contracts.
SilverBack Home Warranty’s representatives are available round-the-clock. The contractor service at the company is usually provided within 2 business days of the request for non-emergencies. In case of an emergency, immediate service will be provided.
Once you’ve had an appliance or system repaired, the company guarantees the parts and labor for 30 days, which is a relatively long period. Landmark Home Warranty is another company that provides its customers with the same free re-service period.
There are also some gray areas in the fine print like the time to cancel the automatic renewal, fee for a contract transfer, the maximum time to submit a claim, the repair timeframe during weekends and holidays, and getting a free second opinion. Check with a company representative regarding your specific case for more detailed information on these services.
Feedback
Customers’ prior experiences with a home warranty provider can help you understand whether the company is worth your trust. Our team has collected and analyzed SilverBack Home Warranty reviews from the biggest customer reporting sites, such as Google Reviews and Facebook Reviews.
Upon writing this review, we can say that SilverBack Home Warranty has a good reputation. Overall, the company’s rating is 4.7 out of 5 compared to the 3.8 industry average.
30% of customers specifically mentioned the high quality of work in their positive reviews. 30% of the customers, compared to 4% of the industry average, also noted the high speed of work. Good communication was reported by satisfied customers as much as six times more often than the industry average.
10% of SilverBack Home Warranty customers mentioned communication problems as one reason they did not like the company, which is less than the industry average.
Final Thoughts: Is SilverBack Home Warranty good?
This SilverBack Home Warranty review aims to help you answer that question. We have carefully read and analyzed the company’s plans, prices, limits, terms and conditions, and customer feedback.
In writing this review, we can conclude that SilverBack Home Warranty gives you good value for your money considering their appealing premiums, low deductible, and a wide range of covered items. Its coverage area, emergency service, and mostly positive feedback on the Internet are also good reasons to pick this company.
SilverBack is new to the market; however, its customers have already praised the work of the company. This home warranty company provides services to customers from all over the USA, excluding Washington, D.C.
Customers have a lot of choices with this company since there are four different plans to choose from that protect the most essential and commonly-used home systems and appliances, as well as unusual items as the bath exhaust fan and a re-key service. However, the company has a fairly limited selection of optional coverage items.
The company’s terms and conditions show that SilverBack Home Warranty aims to satisfy its clients. Existing customers of this provider are pleased with the company’s workmanship quality and speed. The company’s rating is above average in comparison with its competitors.
