Are you in the market for appliance and system coverage from a top home warranty provider? If so, you’ve come to the right place, and ServicePlus Home Warranty might be right for you.
There are many ServicePlus Home Warranty reviews available online, but this is the most current and comprehensive review. We’ve compared ServicePlus to 68+ companies and this guide covers its trustworthiness, coverage, terms and conditions, the fine print, and customer reviews.
So, why ServicePlus Home Warranty? The bottom line is that they provide quality, comprehensive coverage for your robust home appliances and systems, like a septic system, and its coverage plans fit any household budget.
Even if you have the slightest interest in avoiding home repair costs, keep reading to learn why this company will protect your wallet from any out-of-pocket expenses.
Our Preferred Home Warranty Alternatives
Today’s Homeowner recommends a few home warranty companies to our readers. Below, you’ll see our latest suggestions and their money-saving deals. You can also read our review of the companies with similar home warranty plans to learn more about these top picks.
Company Pros and Cons
This section covers ServicePlus Home Warranty’s high-level pros and cons. Keep these points in mind as you read the rest of the review.
Editorial Notes
ServicePlus Home Warranty is a relatively new company in the home warranty market, as it was founded in 2016 in Philadelphia, Pennsylvania. Over the last four years, they have transitioned into a trendy and fast-growing company in the home warranty sector.
It has rapidly gained a positive reputation among homeowners all over the United States. They offer coverage in 46 states and these customers appreciate the reasonable premiums, good coverage limits, and coverage of the most home appliances and systems. They also offer promotions, like the $200 off annual policy and two months free for new customers! Don’t forget to mention this offer to the customer support representative. They even offer discounts on multi-year pricing, keeping your items insured for longer.
ServicePlus Home Warranty company commits to providing you with exceptional services and state-of-the-art home warranty products. They pre-screen the service contractors to make sure they deliver effective solutions to any problem with your home systems or appliances that you might experience, regardless of age, make or model.
Its customer service is top-notch, and the company maintains high standards, which is why its BBB and Google Reviews ratings are pretty high, compared to other industry giants like American Home Shield. Even if your claim falls outside of its service agreement, they will try to help you to all extents of the company’s abilities.
The company policy also stated clearly and includes all of the necessary information on coverage inclusions, exclusions, and dollar limits. In 2019, ServicePlus Home Warranty was nominated for home warranty insurance awards and won a medal in the Best Summary Rating category.
We’re just scratching the surface when it comes to this company, so we encourage reading this ServicePlus Home Warranty review and the advertiser disclosure above in full for a complete understanding on covered items.
Trustworthiness
To evaluate the company’s trustworthiness, our research team at Today’s Homeowner collected and analyzed data available on the company website as well as ServicePlus Home Warranty reviews on consumer reporting sites including BBB, Google, and Yelp.
Legal
| Information Type | Description |
| Ownership | ServicePlus Home Warranty |
| Established | 2016 |
| CEO | Ronald Seruya, President |
| Registered in | Edison, NJ |
| Address | 518 Old Post Road, Suite 7 #315, Edison, NJ 08817-4683 |
| Available states | All except: California, Nevada, New York, Washington |
| Type of company (private, public) | Private |
| Mediation and arbitration bodies | Disputes are resolved in American Arbitration Association |
Established in 2016 in Pennsylvania, the company rapidly grew nationwide. The current CEO is Ronald Seruya, who is effectively and efficiently entering new home warranty markets as you read this review.
Currently, it operates in 46 states, including Texas, Arizona, and Colorado. Customers in California, Iowa, Nevada, and New York state may find the best home warranty companies that operate in their states in our respective pages.
Accessibility
| Information Type | Description |
| How to contact | Main page >> Contact us |
| Online chat | Yes |
ServicePlus Home Warranty holds an unwavering commitment to customer service and accessibility, one of its founding ideals. Because of this, the company is very accessible, the representatives are ready to serve you when you need them. They can be reached online via the contact form, an online chat, or through a phone call. Customer service is available 24 hours a day, seven days a week.
If you’re curious about the claim process, ServicePlus Home Warranty’s service teams are prepared and ready to assist you around the clock. If you prefer to file a service claim by phone, you can do so with the toll-free number. However, submitting a claim online is just as easy. You visit their website by clicking here. Please note that the company requires the claim to be submitted within one day of the breakage.
Once the claim has been submitted, ServicePlus Home Warranty will work with you to dispatch a contract chosen from its in-house network. All you need to do is schedule the appointment mutually with the repairman and wait for him to arrive.
Benchmarks
| Information Type | Description |
| Company size | 125 |
| Annual revenue | No data |
| Number of homeowners | No data |
| Number of BBB complaints closed within last 3 years | 1,425 |
| Traffic | 8,500 |
| Number of independent contractors | No data |
Reputation
| Information Type | Description |
| BBB accreditation | B- |
| Awards | Best Summary Rating Award 2019; Best in Service Company Award 2021 |
Coverage
Now it is time to make a decision: Take a look around your house and consider what items you would definitely want ServicePlus Home Warranty to insure. Which items are the most expensive to fix if you pay for their repairs out-of-pocket? Can your unique items be covered?
Now that you’ve thought about it let’s see what home warranty plans the company has to offer, what they cover, and typical costs.
There are two main plans offered by the ServicePlus Home Warranty: Gold and Platinum, both that include a combination of systems and appliances. The Gold Plan includes plumbing and electrical systems, garage door opener and a great selection of kitchen appliances for a total of 15 items. Air conditioning and heating systems are not included in this plan. The monthly cost of this plan runs at ~$46 per month.
If you are a thrifty homeowner who prefers to have as many systems and appliances covered as possible, the Platinum Plan will be a much better selection. This plan offers coverage for all home systems: two air conditioning, heating, electric, and plumbing. For home appliances, this plan covers clothes washer and dryer, refrigerator, gas or electric stove, oven or cooktop, built-in microwave, dishwasher, garbage disposal, trash compactor, and more. This plan is a bit more expensive for $52 per month, but worth it for the extra coverage. For the exhaustive list, please refer to the table below.
In addition to any ServicePlus Home Warranty plan, you can add multiple items from the optional coverage list. Among these items, ServicePlus Home Warranty insurance offers optional coverage for pool and spa, second refrigerator, standalone freezer, septic system, sump pump, well pump, and even limited roof warranty (explore top roof warranty choices). Please note that every item on this list is priced separately, but can be added to either plan for a more customizable coverage plan. For the complete list, please refer to the drop-down menu.
Before you decide which plan is the best for your home, another cost that ServicePlus requires is a deductible to be paid at the time of repair. The deductible covers the cost for your service technician to be dispatched. This company’s service call fee is a flat rate of $75, which is around the industry standard.
Summary of Plans and Coverage:
Systems Plans
Generally, the warranty coverage varies by company and can include warranties for septic systems, HVAC systems, and other appliances. The extent of coverage depends on the plan you choose and any optional add-ons you select.
The following items were mentioned above, but for a more in-depth evaluation of how a ServicePlus Home Warranty plan may protect your essential items, we’ve highlighted five items below.
Air Conditioning
The ServicePlus warranty for your air conditioner system will cover mechanical parts and components of two ducted electric central air conditioning systems in the house. Window units, humidifiers, non-ducted wall units, and commercial grade equipment will not be covered under this warranty.
Heating System
For the heating system in your house, ServicePlus Home Warranty will cover mechanical parts and components of two systems. These can either be hot water and steam heating system or a centrally ducted forced-air heating system that works on gas, oil, or electricity. An electric baseboard is also covered. In order to be eligible for coverage, the heating system should not exceed a 5-ton capacity. It should be designed for residential use only; commercial units will not be covered under the home warranty.
Please note that maintenance and cleaning are not included in the coverage plan. Fireplaces, chimneys, heat lamps, and other heat sources are not covered under the ServicePlus plan. For water heaters, either gas or electric, this home warranty company covers all parts and components except listed in the Not Covered column.
Electrical System
Electrical system coverage by ServicePlus home warranty is capped at $500 for access, diagnostics, and repairs or replacements per contract term. Central vacuum system, telephone system, cable wiring, security alarms, or any wiring that services a detached structure will not be covered.
Home Appliances
The ServicePlus home warranty offers coverage for the following appliances: washer and dryer, refrigerator, built-in microwave, oven, stove or cooktop, dishwasher, and garbage disposal. All mechanical parts and components crucial to appliance operation are covered, but none of the doors, knobs, racks, trays, handles, and such.
Plumbing Stoppage and System
For any leaks and breaks of water, gas, drain, waste, or vent lines, any ServicePlus Home Warranty plan will provide coverage up to $500 per contract term. This includes access, diagnostics, and repair or replacement. Toilet tanks, bowl, and all the accompanying parts will be replaced with builder’s grades.
In case the contractors need to break through any walls or ceilings in order to access the repair site, the rough finish will be covered up to $500 per claim. Rough finish includes hanging drywall or patching drywall, stucco, and lath. Supplies or labor for painting, sanding, wallpapering, or tile work are not included in the home warranty plan.
ServicePlus – Coverage
ServicePlus Home Warranty has slipped out of our top five over the past few years and is now our number 8 pick. So in a pack of nearly 70 competitors, they are strong but have slipped a few spots. Let’s look at their coverage and see how it compares, especially to our top five competitors.
First, they have just two levels of coverage, Gold and Platinum. Our top pick Choice Home Warranty does the same, so that is not a deal-breaker in itself. But plans like American Home Shield’s Platinum Shield offer all the coverage of ServicePlus’ Platinum Plan, plus roof leak coverage and an HVAC tune-up.
| ServicePlus Platinum Coverage | Choice Platinum Coverage |
|---|---|
| Air Conditioning System Heating System Plumbing System Plumbing Stoppage Water Heater Whirlpool Bathtub Electrical System Refrigerator Oven / Range / Stove Cooktop Built-in Microwave Dishwasher Garbage Disposal Clothes Washer Clothes Dryer Trash Compactor Ductwork Garage Door Opener Ceiling and Exhaust Fans Sump Pump (permanently installed) | Air Conditioning System Heating System Electrical System Plumbing System Plumbing Stoppage Water Heater Whirlpool Bathtub Refrigerator Oven / Range / Stove Cooktop Dishwasher Built-In Microwave Garbage Disposal Clothes Washer Clothes Dryer Ductwork Garage Door Opener Ceiling and Exhaust Fans |
ServicePlus does offer a long list of optional coverage, so if it is not available in their Gold or Platinum Coverage, you can probably get it as an optional add-on.
| Optional Coverage |
|---|
| Pool / Spa Additional Spa Limited Roof Leak Central Vacuum Sump Pump Well Pump Septic System Septic Pumping Second Refrigerator Stand Alone Freezer Water Softener Refrigerator Ice Maker Free Standing Ice Maker Add’l A/C System (each) Add’l Heading System (each) Water Heater (each) Add’l Garage Door Opener (each) |
So you can see that the coverage of systems and appliances is comparable to our top picks. It is in the other categories where ServicePlus has lost some ground.
ServicePlus – Expense
The cost for coverage with ServicePlus Home Warranty is fairly consistent with its market competitors. Their Gold Plan costs around $5 per month or $520 per year. The Platinum Plan runs about $600 per year. Compare that with Choice Home Warranty, with a Platinum Plan that runs about $620 per year, and Cinch Home Services on the high end at $744 per year.
Premium Plan Cost Comparison:
| ServicePlus | Choice | Cinch |
|---|---|---|
| $600/yr | $620/yr | $744/yr |
Coverage limits are where ServicePlus really does not compare with the competition. Where top-tier competitors like Choice and American Home Shield offer up to $3,000 for items like kitchen and laundry appliances or HVAC system repair or replacement, ServicePlus coverage limits top out at $500. So if you are protecting a refrigerator, which Home Advisor reports cost anywhere between $1,000 and $2,000 on average to replace, you are stuck footing most of that bill with a ServicePlus plan.
What about cancellation? Is it difficult or costly with ServicePlus? ServicePlus Home Warranty offers a cancellation policy that is fairly standard in the industry. You can cancel in the first 30 days with no penalty. After that, you can cancel for a $50 fee, which is also right around the industry average. Among our top five choices, Cinch Home Services has a lower cancellation fee at $25, and Select Home Warranty is higher at $75
So, to recap, the cost of ServicePlus is fairly in line with the market. Where they come up short is in their coverage limits, at the lowest end of the industry standards.
ServicePlus Home Warranty might be a good choice for a real estate professional who does not want to pay top dollar for a policy but wants to add value to a real estate transaction by providing a year’s worth of coverage in a plan that offers coverage that fairly well matches the industry standard. The homeowner benefits by not having to pay the premiums, but may have to pay out of pocket once the coverage limits are met.
ServicePlus – Reliability
How does ServicePlus Home Warranty stack up when it comes to reliability? Let’s take a look.
Overall, ServicePlus has a strong customer service record. Our research shows that they have a 4-star rating on Google Reviews, above the industry average of 3.4 stars. Then again, they get just one star on Yelp, below the industry average of 1.8. Overall, ServicePlus Home Warranty matches the industry standard from our research of multiple review sites with a 2.3-star rating.
One item to note is that ServicePlus only allows one day to submit a claim. Compare that with Select Home Warranty, which allows for 3 days to submit a claim.
When a repair is needed, you want a contractor to come to assess the situation and make repairs as soon as possible. ServicePlus Home Warranty has a 2-day time frame for getting to you and making repairs. On weekends, that timeframe expands to 4 days. 2 days is below the industry average, but the 4 days over the weekend are above the industry average of 2.7 days.
But what about those times when you need to get things fixed right away? ServicePlus offers 24/7 emergency service, as does close to 90% of the industry.
While no home warranty company is going to get positive reviews all the time, here is a customer comment that shows ServicePlus’ commitment to customer service. “The technicians came out on the day dispatched. They were here after hours and were polite, clean, and respectful. We could not ask for a better service from someone. Thank you!”
The Fine Print
| Item | Value | Comparison to Industry |
| Coverage effective after | 30 days | Above industry average |
| Cancellation with refund within | 30 days | Above industry average |
| Cancellation fee | $50.00 | Above industry average |
| Automatic policy renewal | Yes | As 92% of industry |
| Time to cancel automatic renewal | 30 days | Below industry average |
| Fee for contract transfer | $0.00 | At industry minimum |
| Max time to submit claim | 1 days | At industry minimum |
| Repair timeframe | 2 business days | Below industry average |
| Repair timeframe (weekends and holidays) | 4 days | At industry maximum |
| Free second opinion | If different | As 26.9% of industry |
| Emergency service available | Yes | As 87.3% of industry |
| Hours for service calls | 24/7 | As 86.5% of industry |
| Reservice if repairs fail | Yes | Standard for industry |
| Free reservice period (parts) | 90 days | Below industry average |
| Free reservice period (labor) | 30 days | At industry minimum |
For this ServicePlus Home Warranty review, we have carefully studied the fine print in the company’s terms and conditions, summarized the main points, and compared them to the industry standards.
In case the repair fails, ServicePlus home warranty covers the reservice. The parts are covered for a period of 90 days, and labor is covered for 30 days.
We should note that the company has a very generous cancellation period, so if you need to cancel your contract its easy to get your money back. All you need to do is cancel your contract within the first 30 days of your warranty purchase. Once the cancellation is submitted in writing, the company will refund you.
There is also no fee to transfer a contract and you can do so at any time. When your contract is up, ServicePlus will notify you within 60 days of expiration to renew your contract. Unless you notify ServicePlus before the expiration of your contract, the plan will be automatically renewed. ServicePlus Home Warranty also offers discounts on multi-year pricing, so if you want to continue your coverage, talk to a service representative on how ServicePlus can save even more money each year.
Overall, the company’s terms and conditions were clear, explicit, and easy to find.
Feedback
It is always a good idea to check what other people say about a particular home warranty company before you open your wallet. We collected ServicePlus Home Warranty reviews from multiple customer service review websites online, including BBB, Yelp, and Google. You can see the summary in the table below.
There are not as many ServicePlus Home Warranty reviews as other home warranty companies have because ServicePlus is a newer company, but the customers seem to like it already. Google customers especially like this home warranty company as they gave it 4.0 stars versus 3.4 stars industry average. ServicePlus Home Warranty BBB rating is 2.3.
While analyzing the nature of the complaints, we can say that only 10% of the customers report repair delays with ServicePlus Home Warranty, while the industry average is 14%. However, 8% of the customer’s reported claim denial while the industry average is 10%. Fast work was mentioned by 12% of the customers, which is almost three times above the industry average.
Please note that Today’s Homeowner is not affiliated with any reviewers or consumer reporting sites.
Final Thoughts: Is ServicePlus Home Warranty Good?
Our ServicePlus Home Warranty review has provided you with all the available information to answer this question. As you now know, ServicePlus Home Warranty is a new company on the home warranty market that has been rapidly gaining a solid reputation among homeowners all over the United States including the most popular states for home warranties: Texas, Arizona, and Florida (with the exception of CA, NV, NY, IA).
As we described in this review, the ServicePlus home warranty offers good comprehensive coverage for home systems and appliances. All plans, as well as optional add-ons, are described on the company website in the plans section. The ServicePlus Home Warranty plans’ pricing depends on the state where you live, but it is within the industry’s average pricing.
Its terms and conditions are far more visible and comprehensible than some of its competitors, like Advanced Home Warranty, which has quite perplexing T&C’s, and this is why it has earned a lower score in this category.
Customers who have already purchased either Gold or Platinum plans have positively reviewed customer support and praised the professionalism of the contractors, and we have nothing more to add to their feedback being the youth of the industry. ServicePlus Home Warranty stands out of all home warranty service providers as one of the best home warranty companies in the industry and is suitable for all kinds of customers.
If you would like more home warranty options, Frigidaire Home warranty service is another company you might want to check out.
Below are just some of the frequently asked questions we receive.
Frequently Asked Questions
How good is ServicePlus Home Warranty overall?
In our overall ranking of nearly 70 home warranty companies, ServicePlus Home Warranty comes in at a solid #5. Here are a few reasons why.
ServicePlus rates above the industry average in the following areas:
- Workmanship
- Contractor Professionalism
- Communication
- Fast Work
Ratings are below the industry average (in a good way) for the following categories:
- Claim Denials
- Repair Delays
- Unexpected Costs
Home Warranty reviews are frequently quite harsh, which makes ServicePlus’ overall 4-star rating on Google Reviews a remarkable accomplishment
How much does ServicePlus Home Warranty cost?
The cost of a home warranty plan includes both a monthly premium and a service call fee, sometimes called a deductible.
ServicePlus Home Warranty premiums for the Gold Plan run at about $39 per month or $479 per year. The Platinum Plan runs at about $52 per month or $624 per year.
ServicePlus has a service call fee of $75, which is about the industry average. A service call fee is paid each time a claim is made and the home warranty provider sends out a licensed technician to diagnose the problem with your appliance or system.
| Platinum Plan Premiums | Monthly Cost | Annual Cost |
| ServicePlus | $52 | $624 |
| National Average | $49 | $584 |
Does ServicePlus Home Warranty cover pre-existing conditions?
Pre-existing conditions are not covered by ServicePlus Home Warranty. The service agreement states, “The following are not included during the contract term… known or unknown pre-existing conditions, deficiencies and/or defects.”
What is covered By ServicePlus Home Warranty?
ServicePlus Home Warranty offers two plans, a Gold and Platinum Plan.
Included in the Gold Plan:
- Plumbing System
- Plumbing Stoppage
- Water Heater
- Whirlpool Bathtub
- Electrical System
- Oven / Range / Stove
- Cooktop
- Sump Pump (permanently installed)
- Built-in Microwave
- Dishwasher
- Garbage Disposal
- Trash Compactor
- Ductwork
- Garage Door Opener
- Ceiling and Exhaust Fans
Included in the Platinum Plan:
- HVAC: Air Conditioning System (2 units) and Heating System (2 units)
- Refrigerator
- Clothes Washer
- Clothes Dryer
- Plumbing System
- Plumbing Stoppage
- Water Heater
- Whirlpool Bathtub
- Electrical System
- Oven / Range / Stove
- Cooktop
- Sump Pump (permanently installed)
- Built-in Microwave
- Dishwasher
- Garbage Disposal
- Trash Compactor
- Ductwork
- Garage Door Opener
- Ceiling and Exhaust Fans
ServicePlus also has an extensive list of optional coverage items, including:
- Pool / Spa
- Additional Spa
- Limited Roof Leak
- Central Vaccuum
- Sump Pump
- Well Pump
- Septic System
- Septic Pumping
- Second Refrigerator
- Stand Alone Freezer
- Water Softener
- Refrigerator Ice Maker
- Free Standing Ice Maker
- Add’l A/C System (each)
- Add’l Heading System (each)
- Add’l Water Heater (each)
- Add’l Garage Door Opener (each)
Is there a cancellation fee for ServicePlus Home Warranty?
Policy cancellation with ServicePlus is free for the first 30 days, an industry standard. After the first 30 days, there is a $50 cancellation fee.
