Service America Home Warranty Review

Looking for an updated Service America review for 2018? You’ve come to the right place. In order to create this review, ReviewHomeWarranties.com has collected information from multiple sources including consumer reporting sites. Our Service America home warranty review includes the company’s credibility and trustworthiness, description of coverage plans and pricing, terms and conditions including the fine print, and client reviews.

Updated for Nov 19, 2018

Official website:  

Service America Home Warranty Reviews by Our Readers
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Covered States
Hawaii Alaska Florida New Hampshire Michigan Vermont Maine Rhode Island New York Pennsylvania New Jersey Delaware Maryland Virginia West Virginia Ohio Indiana Illinois Connecticut Wisconsin North Carolina District of Columbia Massachusetts Tennessee Arkansas Missouri Georgia South Carolina Kentucky Alabama Louisiana Mississippi Iowa Minnesota Oklahoma Texas New Mexico Kansas Nebraska South Dakota North Dakota Wyoming Montana Colorado Idaho Utah Arizona Nevada Oregon Washington California
Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating:
Covered Appliances and Systems
Facts and Figures
15 days
Effective in
24/7
Hours
?
Cancellation
$228 - $528
Premium
$65 - $115
Deductible
?
Limits
Pros And Cons
Excellent BBB rating A-
Market veteran
Different plan types available
Emergency service available
24/7 service calls

Considerable negative feedback
Not available in all states
Delays in repairs reported
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Our Top-Rated Alternatives to Service America Home Warranty

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Clients from:  

 Virginia, Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Maryland, Michigan, Minnesota, Missouri, New Jersey, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Wyoming, District of Columbia + 20 More States
More Than 10 Years on the Market

Most Comprehensive Coverage Available

Free Reservice Period for Parts

Emergency Service Available

Cheapest and Best Basic Plan ($34/m) Choice Home Warranty Review

Clients from:  

 Virginia, Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Maryland, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin, Wyoming, District of Columbia + 20 More States
 Customer Service Available 24/7

 Least BBB Complaints

Great Reviews on Google Places

Reservice for Failed Parts

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Clients from:  

 Virginia, Alabama, Arizona, Arkansas, Colorado, Georgia, Illinois, Indiana, Kentucky, Maryland, Michigan, Missouri, New Jersey, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Florida, Minnesota, Utah, Wisconsin + 15 More States

Editorial Notes

Service America is a well-known home warranty company in Florida, the only state where it operates. It provides coverage for essential kitchen and laundry appliances as well as some systems including air conditioning and plumbing. The Service America’s coverage cost is between $228 per year for the basic plan and up to $528 for the more comprehensive option. Clients found optional coverage costs very affordable.

This home warranty company is accredited by Better Business Bureau and rated by Yelp, Google Reviews, and other consumer reporting agencies. Service America’s BBB rating is A-. Google Reviews customers also like Service America. They rated it as 3.1 stars out of 5 based on 617 reviews. The major concern that was expressed by the customers in their reviews was a repair delay followed by communication problems with the company's customer service. Also, 13% of the customers complained about unprofessional contractors and unexpected additional costs that were not covered by Service America home warranty.

Premium cost level:
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Trustworthiness

One of the oldest home warranty companies on the market, Service America home warranty company was established in 1973 in Florida and is currently one of the oldest companies on the market. Chief Executive Officer and President of the company is David J. Crawford. At this time, Service America home warranty is available in Orlando, Miami, Fort Lauderdale, and other cities and towns across Florida. Unfortunately, the company does not accept customers from any other state.

Accessibility

How to contact
Main page >> More >> Contact
Online chat
Yes
Social media

The Service America’s representatives are easy to reach by phone or online via contact form or chat. Additionally, the company is widely presented in social media. Service America home warranty company has accounts on Facebook, Twitter, Instagram, and Google+, so customer service representatives may be reached there as well.

Benchmarks Service America Home Warranty Other companies

Company size
143
0 1,650
Annual revenue
No data
0 $1,276,000,000
Number of homeowners
No data
0 6,380,000
Number of BBB complaints closed within last 3 years
286
0 14,850
Traffic
38,000
0 383,900
Number of independent contractors
No data
0 44,000

Reputation

BBB accreditation
A- (Accredited)

One of the most important aspects of the company’s credibility is its rating on the Better Business Bureau’s site and other consumer reporting sites. Service America’s BBB rating is A-, which is very high, compared to other companies in the industry.


Customers gave the Service America warranty 4.35 out of 5 stars on the BBB website. Among all of the Service America competitors listed on our site, only Total Home Protection has a similar rating. Below we will discuss the client ratings of this company in more detail.

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Coverage

The Service America home warranty offers three major coverage plans. The first plan is called mySYSTEM. It includes all major home systems: air conditioning, electrical system, and plumbing. Additionally, this plan includes water heater and ceiling fans.

mySYSTEM will work great for those customers who had their home appliances recently replaced, and the manufacturer’s warranty is still valid. Please note that manufacturers and home warranties cannot be combined.

The second plan offered by Service America home warranty is called myAPPLIANCE. It covers all major home appliances such as oven, refrigerator, dishwasher, microwave, washer and dryer, trash compactor, and garbage disposal.

myAPPLIANCE is a good plan for homeowners who live in a relatively new home with new home systems and an expired manufacturer's warranty for their appliances. All prices and fees are provided in the table below.

For those homeowners who live in older houses, the best option would be the myHOME plan that covers both home systems and appliances. This plan combines the coverage available in the previous two plans. Plumbing systems are covered in up to two bathrooms.

For home buyers only, Service America home warranty offers optional coverage for an additional bathroom, water heater, and air conditioning system. All of these items are priced a la carte.

Summary of plans and coverage:

Coverage Term
Service Call Fee
ItemsLimit Silver Systems Plan Platinum Combo Plan Gold Appliance Plan Optional Coverage
Premium Amount - $305.00 $258.00 $228.00 $528.12 $445.08 $390.88 $349.94 $295.60 $262.22 $10.00 - $125.00
Service Call Fee - $65.00 $90.00 $115.00 $65.00 $90.00 $115.00 $65.00 $90.00 $115.00 -
Term, Month - 12 12 12 12 12 12 12 12 12 12
Coverage-

We carefully studied the company’s terms and conditions regarding each covered home system and appliance. Unfortunately, Service America plans do not specify the coverage limits for any of the items. The parts for any home systems or appliances that are not included in the Service America coverage were not mentioned either. All of the covered parts for each item are listed under the “expand” button in the table above.

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The Fine Print

Item
Comparison to Industry
Coverage effective after
Below industry average
Cancellation with refund within
n/a
Cancellation fee
n/a
Automatic policy renewal
n/a
Time to cancel automatic renewal
n/a
Fee for contract transfer
n/a
Max time to submit claim
n/a
Repair timeframe
n/a
Repair timeframe (weekends and holidays)
n/a
Free second opinion
n/a
Emergency service available
As 88.7% of industry
Hours for service calls
As 85.5% of industry
Reservice if repairs fail
n/a
Free reservice period (parts)
n/a
Free reservice period (labor)
n/a

Most of the information in this section was not possible to retrieve from the company’s website. We were able to find out that the Service America coverage becomes effective after 15 days, which is below the industry average. In most companies that are Service America competitors, the coverage begins 30 days after the contract is signed.

Service America customer representatives are available 24 hours a day, 7 days a week. In case there is an emergency, they will dispatch contractors as soon as possible.

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Customer Reviews and Feedback

Quotes from actual customer reviews:

Technician communicated his arrival time accurately, very pleasant personality. Fully understood our problem and promptly repaired our washer. Keep up the excellent work.

Google Reviews, May 1, 2017

Completely inept at providing timely service in emergent situations. No regard for customer contracts. Does not honor scheduled appointments. I surely hope that their one redeeming quality will be willingness to admit fault and refund copays for missed appointments. ETA: Refund was issued with no problem- however, the representative made no effort to apologize or offer to get a technician out ASAP to make up for the inconvenience.

Google Reviews, September 22, 2018

Summary of ratings from popular review sites:

Service America Home Warranty Industry Average

Website

Relative Score

Adjusted Score

Yelp
226
123
1.5
1.8
2.1
Complaints Board
33
225
1.0
1.0
2.4
Ripoff Report
45
25
1.0
1.0
2.4
Pissed Consumer
121
138
1.3
1.4
2.3
BBB
224
184
4.0
3.2
3.0
Google Reviews
738
372
2.9
3.2
2.2
YSCAM
3
11
1.0
1.0
2.4

Summary Rating
1.8
1.8
2.4

Types of repairs performed according to customer feedback:

Air conditioner Refrigerator Toilet Washer Plumbing Oven Microwave Refrigerator ice maker

Main takeaway points from customer feedback:

Service America Home Warranty
Industry Average
Good work
3%
12%
Professional contractor
4%
6%
Good communication
0%
5%
Money offer
0%
4%
Fast work
0%
3%
Act of good faith
0%
0%
Communication problems
28%
18%
Repair delay
34%
17%
Claim denial
4%
12%
Unprofessional contractor
13%
7%
Tricky terms
1%
7%
Unexpected costs
12%
7%
Payment delay
0%
2%

Service America reviews were collected from seven consumer reporting sites including Yelp, Google Reviews, and the BBB. Overall, we found and analyzed almost 1,000 customer reviews.

The average score ranged from 1 out of 5 stars on YSCAM to 4.4 stars out of 5 stars on the BBB website. Service America’s Google rating is 3.1 out of 5. However, the summary rating was 1.9 stars, which is close to the industry average of 1.8 stars.

Among Service America reviews, the most common complaints were long waiting times for a contractor, repair delays, and unprofessional contractor services. Happy customers, on the contrary, reported high professionalism of their technical staff.  

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The Final Words

Is Service America a Good Home Warranty Company?

We hope that our review helped you answer this question. Service America home warranty is one of the oldest companies on the market and was established at the dawn of the industry. It grew successfully for a number of years, but unfortunately, Service America decided not to expand the services beyond the state of Florida.

Service America’s BBB rating is A-, which is a very good score for the industry. The company's scores on some other consumer protection sites are also above average. There are not many Service America competitors that can boast similar ratings.

Unfortunately, we were not able to find any detailed information on the Service America coverage policy, terms and conditions, or any dollar limits for this review. We could not identify a cancellation or renewal policy, whether pre-inspection is required, or what the average wait time is for services.

We will continue updating our Service America review as soon as any additional information becomes available. In the meanwhile, please check the reviews of our top home warranty companies.

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