Service America Home Warranty Review

We are sorry to inform you that Florida-based home warranty company Service America has shut down in December 2018 after 43 years of operation. In 2006, when Service America was generating about $30 million in annual revenue, it was acquired by the Canadian company. A year before that it became employee-owned when a group of 300 employees purchased Service American from its parent company Chemed Corp.

According to South Florida Sun Sentinel archives, Service America was created from the merger of two South Florida home warranty companies, Amira Services and Encore Service Systems. Both of these companies were purchased by Chemed Corp. in 1883. Service America operated only in Florida with majority of customers in Tampa, Orlando, and Fort Myers areas.

Updated for Jan 14, 2019

Official website:  

Service America Home Warranty Reviews by Our Readers
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Covered States
Hawaii Alaska Florida New Hampshire Michigan Vermont Maine Rhode Island New York Pennsylvania New Jersey Delaware Maryland Virginia West Virginia Ohio Indiana Illinois Connecticut Wisconsin North Carolina District of Columbia Massachusetts Tennessee Arkansas Missouri Georgia South Carolina Kentucky Alabama Louisiana Mississippi Iowa Minnesota Oklahoma Texas New Mexico Kansas Nebraska South Dakota North Dakota Wyoming Montana Colorado Idaho Utah Arizona Nevada Oregon Washington California
Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating:
Covered Appliances and Systems
Facts and Figures
15 days
Effective in
24/7
Hours
?
Cancellation
$228 - $528
Premium
$65 - $115
Deductible
?
Limits
Pros And Cons

Considerable negative feedback
Not available in all states
Delays in repairs reported
Unexpected fees reported
Low contractor ability reported
No promotions available
Poor communication reported
Small company
This company is closed

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Clients from:  

 Virginia, Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Wyoming, District of Columbia + 18 More States
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Free Reservice Period for Parts

Emergency Service Available

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Clients from:  

 Virginia, Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin, Wyoming, District of Columbia + 18 More States
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 Least BBB Complaints

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Reservice for Failed Parts

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Clients from:  

 Virginia, Alabama, Arizona, Arkansas, Colorado, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Florida, Minnesota, Utah, Wisconsin + 13 More States

Editorial Notes

Premium cost level:
This company is closed

Trustworthiness

Accessibility

How to contact
Main page >> More >> Contact
Online chat
Yes
Social media

Benchmarks Service America Home Warranty Other companies

Company size
0
0 1,650
Annual revenue
$0
0 $1,276,000,000
Number of homeowners
23,000
0 2,200,000
Number of BBB complaints closed within last 3 years
286
0 14,850
Traffic
0
0 383,900
Number of independent contractors
0
0 44,000

Reputation

BBB accreditation
NR (Not Accredited)
This company is closed

Coverage

Summary of plans and coverage:

Coverage Term
Service Call Fee
ItemsLimit Silver Systems Plan Platinum Combo Plan Gold Appliance Plan Optional Coverage
Premium Amount - $305.00 $258.00 $228.00 $528.12 $445.08 $390.88 $349.94 $295.60 $262.22 $10.00 - $125.00
Service Call Fee - $65.00 $90.00 $115.00 $65.00 $90.00 $115.00 $65.00 $90.00 $115.00 -
Term, Month - 12 12 12 12 12 12 12 12 12 12
Coverage-
This company is closed

The Fine Print

Item
Comparison to Industry
Coverage effective after
Below industry average
Cancellation with refund within
n/a
Cancellation fee
n/a
Automatic policy renewal
n/a
Time to cancel automatic renewal
n/a
Fee for contract transfer
n/a
Max time to submit claim
n/a
Repair timeframe
n/a
Repair timeframe (weekends and holidays)
n/a
Free second opinion
n/a
Emergency service available
As 87% of industry
Hours for service calls
As 85.5% of industry
Reservice if repairs fail
n/a
Free reservice period (parts)
n/a
Free reservice period (labor)
n/a
This company is closed

Customer Reviews and Feedback

Quotes from actual customer reviews:

Technician communicated his arrival time accurately, very pleasant personality. Fully understood our problem and promptly repaired our washer. Keep up the excellent work.

Google Reviews, May 1, 2017

This company does not even deserve 1 star except after many phone calls and interminable holding (with crummy music) the persons - I did say many phone calls- were very nice. Unless you have no life, enjoy being on hold, don't plan to have any appliance service this is not the company for you!

Yelp, Potomac, Maryland September 18, 2018

Summary of ratings from popular review sites:

Service America Home Warranty Industry Average

Website

Relative Score

Adjusted Score

Yelp
226
145
1.5
1.8
2.1
Complaints Board
33
225
1.0
1.0
2.4
Ripoff Report
45
26
1.0
1.0
2.4
Pissed Consumer
121
147
1.3
1.4
2.3
BBB
227
190
4.0
3.1
3.2
Google Reviews
738
390
2.9
3.2
2.3
YSCAM
3
11
1.0
1.0
2.4

Summary Rating
1.8
1.8
2.4

Types of repairs performed according to customer feedback:

Air conditioner Refrigerator Toilet Washer Plumbing Microwave Oven Refrigerator ice maker

Main takeaway points from customer feedback:

Service America Home Warranty
Industry Average
Good work
3%
11%
Professional contractor
4%
6%
Good communication
0%
5%
Money offer
0%
4%
Fast work
0%
3%
Act of good faith
0%
0%
Communication problems
28%
18%
Repair delay
34%
17%
Claim denial
4%
12%
Tricky terms
1%
7%
Unprofessional contractor
13%
7%
Unexpected costs
12%
7%
Payment delay
0%
2%
This company is closed

The Final Words

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Reader Rating:
This company is closed