Secure Home Warranty Review

We are sorry to inform you in our review that Secure Home Warranty is out of business. Many customers not only reported unsatisfactory experiences with the company on Yelp, BBB, Google Reviews, and other consumer reporting sites but also filed lawsuits with the local law firms. Before it was closed, Secure Home Warranty’s BBB rating was F.

Updated for Jan 14, 2019

Official website:  

Secure Home Warranty Reviews by Our Readers
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Covered States
Hawaii Alaska Florida New Hampshire Michigan Vermont Maine Rhode Island New York Pennsylvania New Jersey Delaware Maryland Virginia West Virginia Ohio Indiana Illinois Connecticut Wisconsin North Carolina District of Columbia Massachusetts Tennessee Arkansas Missouri Georgia South Carolina Kentucky Alabama Louisiana Mississippi Iowa Minnesota Oklahoma Texas New Mexico Kansas Nebraska South Dakota North Dakota Wyoming Montana Colorado Idaho Utah Arizona Nevada Oregon Washington California
Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating:
Covered Appliances and Systems
Facts and Figures
?
Effective in
?
Hours
?
Cancellation
?
Premium
?
Deductible
?
Limits
Pros And Cons

High chance of payment delays
Poor BBB rating F
Considerable negative feedback
Online chat not supported
Not available in all states
Unexpected fees reported
Poor communication reported
No free second opinion
This company is closed

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Best Gold Plan ("Platinum Care") Select Home Warranty Review

Clients from:  

 Virginia, Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Wyoming, District of Columbia + 18 More States
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Most Comprehensive Coverage Available

Free Reservice Period for Parts

Emergency Service Available

Cheapest and Best Basic Plan ($34/m) Choice Home Warranty Review

Clients from:  

 Virginia, Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin, Wyoming, District of Columbia + 18 More States
 Customer Service Available 24/7

 Least BBB Complaints

Great Reviews on Google Places

Reservice for Failed Parts

1 Free Month Upon Annual Sign-Up Total Home Protection Review

Clients from:  

 Virginia, Alabama, Arizona, Arkansas, Colorado, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Florida, Minnesota, Utah, Wisconsin + 13 More States

Editorial Notes

As many customer reviews stated, Secure Home Warranty representatives were happy to sign a contract with the customers but were very hard to reach when it was time to file a claim. Even when customers managed to reach a representative, many claims were declined because the items were not covered, even though the representatives said otherwise when they were selling the contract.

It was very difficult for customers to cancel the contract and get a refund from Secure Home Warranty, and lawyers were unable to help. The only recommendation we can give you in this Secure Home Warranty review on how to get your money back is to report them to your credit card company as a home warranty scam to get all charges refunded.

Companies like Secure Home Warranty cause great damage to the industry’s reputation. However, not every home warranty company is a scam. Below you can see the reviews of our best home warranty companies. Please read them carefully before you sign the contract.

Premium cost level:
This company is closed

Trustworthiness

Accessibility

How to contact
Main page >> Contact us
Online chat
No
Social media
-

Benchmarks Secure Home Warranty Other companies

Company size
0
0 1,650
Annual revenue
$0
0 $1,276,000,000
Number of homeowners
0
0 2,200,000
Number of BBB complaints closed within last 3 years
435
0 14,850
Traffic
0
0 383,900
Number of independent contractors
0
0 44,000

Reputation

BBB accreditation
F (Not Accredited)
This company is closed

Coverage

Summary of plans and coverage:

ItemsLimitOptional Coverage
Premium Amount - -
Service Call Fee - -
Term, Month - -
Coverage- -
This company is closed

The Fine Print

Item
Comparison to Industry
Coverage effective after
n/a
Cancellation with refund within
n/a
Cancellation fee
n/a
Automatic policy renewal
n/a
Time to cancel automatic renewal
n/a
Fee for contract transfer
n/a
Max time to submit claim
n/a
Repair timeframe
n/a
Repair timeframe (weekends and holidays)
n/a
Free second opinion
As 50% of industry
Emergency service available
As 13% of industry
Hours for service calls
n/a
Reservice if repairs fail
n/a
Free reservice period (parts)
n/a
Free reservice period (labor)
n/a
This company is closed

Customer Reviews and Feedback

Quotes from actual customer reviews:

I did get one response from an e-mail stating that "our phone system is currently down undergoing maintenance, we expect it to be back up and running this week, please get the repairs completed and send the bill to us for review. Any covered repairs will be reimbursed to you as per the guidelines of your policy with us." Since then I have sent over 15 emails to all with no response. I have paid out of pocket for my own repairs with no reimbursement.

BBB, January 25, 2018

Paid to secure home warranty in september 2016 for 3 years to have home warranty and now they are out of business in june 2017 the approved a claim that i paid and they will reimburse me never happened was calling and calling don`t know what to do?

YSCAM, October 30, 2017

Summary of ratings from popular review sites:

Secure Home Warranty Industry Average

Website

Relative Score

Adjusted Score

Yelp
89
145
1.0
1.8
1.2
Ripoff Report
10
26
1.0
1.0
2.4
BBB
83
190
0.0
3.1
0.0
Google Reviews
89
390
1.1
3.2
0.4
YSCAM
9
11
1.0
1.0
2.4

Summary Rating
1.4
2.2
1.1

Types of repairs performed according to customer feedback:

Refrigerator Disposal Air conditioner Oven

Main takeaway points from customer feedback:

Secure Home Warranty
Industry Average
Good work
0%
11%
Professional contractor
0%
6%
Good communication
0%
5%
Money offer
13%
4%
Fast work
0%
3%
Act of good faith
0%
0%
Communication problems
35%
18%
Repair delay
9%
17%
Claim denial
4%
12%
Tricky terms
0%
7%
Unprofessional contractor
0%
7%
Unexpected costs
22%
7%
Payment delay
17%
2%
This company is closed

The Final Words

Is Secure Home Warranty Good?

To close this Secure Home Warranty review, we can say that, unfortunately, not every home warranty company in the USA is trustworthy. This, of course, does not mean that every home warranty is a scam. It only means that before signing the contract, the client should exercise caution and do research about the company’s reputation and trustworthiness.

ReviewHomeWarranties.com collects information on every company in our database from various sources. We carefully read and analyze customer reviews on multiple consumer reporting sites, including Google Reviews and the BBB. We hope that our effort will help you select the best home warranty plan that will cover the most important systems and appliances in your house.

 

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Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating:
This company is closed