Аdvertiser Disclosure

Secure Home Warranty Review

We are sorry to inform you in our review that Secure Home Warranty is out of business. Many customers not only reported unsatisfactory experiences with the company on Yelp, BBB, Google Reviews, and other consumer reporting sites but also filed lawsuits with the local law firms. Before it was closed, Secure Home Warranty’s BBB rating was F.

Official website:
Secure Home Warranty Reviews by Our Readers
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Covered States
Hawaii Alaska Florida New Hampshire Michigan Vermont Maine Rhode Island New York Pennsylvania New Jersey Delaware Maryland Virginia West Virginia Ohio Indiana Illinois Connecticut Wisconsin North Carolina District of Columbia Massachusetts Tennessee Arkansas Missouri Georgia South Carolina Kentucky Alabama Louisiana Mississippi Iowa Minnesota Oklahoma Texas New Mexico Kansas Nebraska South Dakota North Dakota Wyoming Montana Colorado Idaho Utah Arizona Nevada Oregon Washington California
Pros And Cons

    • Higher chance of payment delays
    • Unexpected fees reported
    • Poor BBB rating F
    • Considerable negative feedback
    • Not available in all states
    • Online chat not supported
    • Poor communication reported
    • No free second opinion
    Not available through RHW
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    Covered Appliances and Systems
    • Icon
    view more
    Air conditioner
    Not covered
    Heating system
    Not covered
    Ductwork
    Not covered
    Humidifier
    Not covered
    Air cleaner
    Not covered
    Vacuum
    Not covered
    Refrigerator
    Not covered
    Refrigerator ice maker
    Not covered
    Free-standing ice maker
    Not covered
    Wine refrigerator
    Not covered
    Stand-alone freezer
    Not covered
    Microwave
    Not covered
    Oven
    Not covered
    Dishwasher
    Not covered
    Water dispenser
    Not covered
    Trash compactor
    Not covered
    Disposal
    Not covered
    Cooktop exhaust fan
    Not covered
    Ceiling fan
    Not covered
    Attic fans
    Not covered
    Bath exhaust fan
    Not covered
    Whole house fan
    Not covered
    Washer
    Not covered
    Dryer
    Not covered
    Plumbing
    Not covered
    Plumbing stoppages
    Not covered
    Water heater
    Not covered
    Water purification
    Not covered
    Water softener
    Not covered
    Well pump
    Not covered
    Toilet
    Not covered
    Septic
    Not covered
    Sump pump
    Not covered
    Septic tank pumping
    Not covered
    Outside sewer line
    Not covered
    Outside water line
    Not covered
    Electrical
    Not covered
    Generator
    Not covered
    Garage door
    Not covered
    Doorbell
    Not covered
    Alarm
    Not covered
    Outside electrical line
    Not covered
    Outside gas line
    Not covered
    Pool
    Not covered
    Spa
    Not covered
    Pests
    Not covered
    Sprinkler
    Not covered
    Roof leaks
    Not covered
    our overall rating 28.80%
    Updated for Apr 28, 2019
    Facts and Figures
    • Effective in?
    • Hours ?
    • Cancellation?
    • Premium ?
    • Deductible?
    • Limits?
    Ratings
    • Trustworthiness:
    • Plans and Coverage:
    • Feedback:
    • The Fine Print:
    • Promotions:
    • Editor Rating:
    • Reader Rating:
    Not available through RHW
    Click Here to View Alternatives

    Our Top-Rated Alternatives to Secure Home Warranty

      # 1 Select Home Warranty
    Editorial Rating 98.5
    • 24/7 service calls
    • Great annual promotions
    • Plans under $30/month
    • High contractor professionalism
    • Quick replacement payments
    • First 30 days: Free cancellation
      # 2 Choice Home Warranty
    Editorial Rating 96.8
    • 24/7 service calls
    • Market veteran
    • Large and established firm
    • Free cancellation within 30 days
    • Emergency service available
    • Reservice for failed repairs
      # 3 Total Home Protection
    Editorial Rating 91.2
    • Multiple optional coverage items
    • 24/7 service calls
    • Clear terms and conditions
    • Free cancellation within 30 days
    • Emergency service available
    • Clients praised communication
    Fair Disclosure: ReviewHomeWarranties.com has referral agreements with some of the companies presented on our top lists. We selected these companies because we believe they are the best choice for our readers. Referral income helps us keep the content on this website free.
    Editorial Notes

    As many customer reviews stated, Secure Home Warranty representatives were happy to sign a contract with the customers but were very hard to reach when it was time to file a claim. Even when customers managed to reach a representative, many claims were declined because the items were not covered, even though the representatives said otherwise when they were selling the contract.

    It was very difficult for customers to cancel the contract and get a refund from Secure Home Warranty, and lawyers were unable to help. The only recommendation we can give you in this Secure Home Warranty review on how to get your money back is to report them to your credit card company as a home warranty scam to get all charges refunded.

    Companies like Secure Home Warranty cause great damage to the industry’s reputation. However, not every home warranty company is a scam. Above you can see the reviews of our best home warranty companies. Please read them, as well as the advertiser disclosure, carefully before you sign the contract.

    Summary rating:
    Premium cost level:
    Not available through RHW
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    Trustworthiness
    Legal
    Ownership
    Secure Home Warranty, LLC
    Established
    2015
    CEO
    Ms. Mia Frazier-White
    Registered in
    Philadelphia, PA
    Address
    1735 Market Street Suite 3750 Philadelphia, PA 19103
    Available states
    Type of company (private, public)
    Private
    Mediation and arbitration bodies
    Any disputes shall be construed and enforced under the laws of the State of Pennsylvania
    Accessibility
    How to contact
    Main page >> Contact us
    Online chat
    No
    Social media
    -
    Benchmarks
    Secure Home Warranty
    Other companies
    Company size
    0
    0
    1,650
    Annual revenue
    $0
    0
    $1,276,000,000
    Number of homeowners
    0
    0
    2,200,000
    Number of BBB complaints closed within last 3 years
    435
    0
    12,770
    Traffic
    0
    0
    383,900
    Number of independent contractors
    0
    0
    44,000
    Reputation
    BBB accreditation
    F (Not Accredited)
    Trustworthiness Rating
    2.3 / 5.0
    Not available through RHW
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    Coverage
    Summary of plans and coverage:
    Items
    Limit
    Optional Coverage
    Premium Amount
    -
     
    Coverage
    -
    Coverage details
    Premium Amount
    COVERAGE DETAILS
    Coverage Rating
    2.5 / 5.0
    Not available through RHW
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    The Fine Print
    Item
    Value
    Comparison to Industry
    Coverage effective after
    Unknown days
    n/a
    Expand
    Unknown data
    Cancellation with refund within
    Unknown days
    n/a
    Expand
    Unknown data
    Cancellation fee
    $Unknown
    n/a
    Expand
    Unknown data
    Automatic policy renewal
    Unknown
    n/a
    Expand
    Unknown data
    Time to cancel automatic renewal
    Unknown days
    n/a
    Expand
    Unknown data
    Fee for contract transfer
    $Unknown
    n/a
    Expand
    Unknown data
    Max time to submit claim
    Unknown days
    n/a
    Expand
    Unknown data
    Repair timeframe
    Unknown business days
    n/a
    Expand
    Unknown data
    Repair timeframe (weekends and holidays)
    Unknown days
    n/a
    Expand
    Unknown data
    Free second opinion
    No
    As 47.6% of industry
    Expand
    Emergency service available
    No
    As 13.2% of industry
    Expand
    Hours for service calls
    Unknown
    n/a
    Expand
    Unknown data
    Reservice if repairs fail
    Unknown
    n/a
    Expand
    Unknown data
    Free reservice period (parts)
    Unknown days
    n/a
    Expand
    Unknown data
    Free reservice period (labor)
    Unknown days
    n/a
    Expand
    Unknown data
    The Fine Print Rating
    2.9 / 5.0
    Not available through RHW
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    Feedback
    Summary of ratings from popular review sites:
    Secure Home Warranty
    Industry Average
    Website
    Numbers of Reviews
    Relative Score
    Adjusted Score
    Yelp
    Numbers of Reviews
    89
    156
    Relative Score
    1.0
    1.7
    Adjusted Score
    1.3
    Ripoff Report
    Numbers of Reviews
    10
    26
    Relative Score
    1.0
    1.0
    Adjusted Score
    2.4
    BBB
    Numbers of Reviews
    83
    344
    Relative Score
    0.0
    2.8
    Adjusted Score
    0.0
    Google Reviews
    Numbers of Reviews
    89
    484
    Relative Score
    1.1
    3.2
    Adjusted Score
    0.4
    YSCAM
    Numbers of Reviews
    9
    11
    Relative Score
    1.0
    1.0
    Adjusted Score
    2.4
    Main takeaway points from customer feedback:
    Secure Home Warranty
    Industry Average
    Feedback Rating
    2.8 / 5.0
    Not available through RHW
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    The Final Words

    Is Secure Home Warranty Good?

    To close this Secure Home Warranty review, we can say that, unfortunately, not every home warranty company in the USA is trustworthy. This, of course, does not mean that every home warranty is a scam. It only means that before signing the contract, the client should exercise caution and do research about the company’s reputation and trustworthiness.

    ReviewHomeWarranties.com collects information on every company in our database from various sources. We carefully read and analyze customer reviews on multiple consumer reporting sites, including Google Reviews and the BBB. We hope that our effort will help you select the best home warranty plan that will cover the most important systems and appliances in your house.

     

    Ratings
    • Trustworthiness:
    • Plans and Coverage:
    • Feedback:
    • The Fine Print:
    • Promotions:
    • Editor Rating:
    • Reader Rating: