Secure Home Warranty Review

We are sorry to inform you in our review that Secure Home Warranty is out of business. Many customers not only reported unsatisfactory experiences with the company on Yelp, BBB, Google Reviews, and other consumer reporting sites but also filed lawsuits with the local law firms. Before it was closed, Secure Home Warranty’s BBB rating was F.

Updated for Jan 14, 2019

Official website:  

Secure Home Warranty Reviews by Our Readers
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Covered States
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Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating:
Covered Appliances and Systems
Facts and Figures
?
Effective in
?
Hours
?
Cancellation
?
Premium
?
Deductible
?
Limits
Pros And Cons

High chance of payment delays
Poor BBB rating F
Considerable negative feedback
Online chat not supported
Not available in all states
Unexpected fees reported
Poor communication reported
No free second opinion
This company is closed

Our Top-Rated Alternatives to Secure Home Warranty

  # 1 Select Home Warranty
Editorial Rating 98.5
  • 24/7 service calls
  • Great annual promotions
  • Plans under $30/month
  • High contractor professionalism
  • Quick replacement payments
  • First 30 days: Free cancellation
  # 2 Choice Home Warranty
Editorial Rating 96.8
  • Market veteran
  • Large and established firm
  • Emergency service available
  • Free cancellation within 30 days
  • 24/7 service calls
  • Reservice for failed repairs
  # 3 Total Home Protection
Editorial Rating 91.2
  • Emergency service available
  • Free cancellation within 30 days
  • 24/7 service calls
  • Multiple optional coverage items
  • Clients praised communication
  • Reservice for failed repairs
Fair Disclosure: ReviewHomeWarranties.com has referral agreements with some of the companies presented on our top lists. We selected these companies because we believe they are the best choice for our readers. Referral income helps us keep the content on this website free.

Editorial Notes

As many customer reviews stated, Secure Home Warranty representatives were happy to sign a contract with the customers but were very hard to reach when it was time to file a claim. Even when customers managed to reach a representative, many claims were declined because the items were not covered, even though the representatives said otherwise when they were selling the contract.

It was very difficult for customers to cancel the contract and get a refund from Secure Home Warranty, and lawyers were unable to help. The only recommendation we can give you in this Secure Home Warranty review on how to get your money back is to report them to your credit card company as a home warranty scam to get all charges refunded.

Companies like Secure Home Warranty cause great damage to the industry’s reputation. However, not every home warranty company is a scam. Below you can see the reviews of our best home warranty companies. Please read them carefully before you sign the contract.

Premium cost level:
This company is closed

Trustworthiness

Accessibility

How to contact
Main page >> Contact us
Online chat
No
Social media
-

Benchmarks Secure Home Warranty Other companies

Company size
0
0 1,650
Annual revenue
$0
0 $1,276,000,000
Number of homeowners
0
0 2,200,000
Number of BBB complaints closed within last 3 years
435
0 14,850
Traffic
0
0 383,900
Number of independent contractors
0
0 44,000

Reputation

BBB accreditation
F (Not Accredited)
This company is closed

Coverage

Summary of plans and coverage:

ItemsLimitOptional Coverage
Premium Amount - -
Service Call Fee - -
Term, Month - -
Coverage- -
This company is closed

The Fine Print

Item
Comparison to Industry
Coverage effective after
n/a
Cancellation with refund within
n/a
Cancellation fee
n/a
Automatic policy renewal
n/a
Time to cancel automatic renewal
n/a
Fee for contract transfer
n/a
Max time to submit claim
n/a
Repair timeframe
n/a
Repair timeframe (weekends and holidays)
n/a
Free second opinion
As 50% of industry
Emergency service available
As 13.2% of industry
Hours for service calls
n/a
Reservice if repairs fail
n/a
Free reservice period (parts)
n/a
Free reservice period (labor)
n/a
This company is closed

Customer Reviews and Feedback

Quotes from actual customer reviews:

I submitted a claim for repair/reimbursement of my refrigerator and garbage disposal and they kept telling me checks will be mailed to me for reimbursement of the costs incurred. Needless to say, I never received any reimbursements; therefore, I did not renew the policy when it expired in October 2017.

BBB, February 24, 2018

I had 2 claims done towards the end of last year and I had BOTH of those contractors come after me for payment 6 months later via certified letters threatening to put a lien on my house because Secure Home Warranty did not pay them! This was this year 5/2017. I never knew there was a payment issue or anything. That is when I attempted to contact Secure Home Warranty and could not get a hold of them so I ended up paying close to $600.00 out of pocket to these contractors for work that was covered under my warranty!

Yelp, Elk Grove, California March 7, 2018

Summary of ratings from popular review sites:

Secure Home Warranty Industry Average

Website

Relative Score

Adjusted Score

Yelp
89
149
1.0
1.7
1.2
Ripoff Report
10
26
1.0
1.0
2.4
BBB
83
222
0.0
3.1
0.0
Google Reviews
89
462
1.1
3.2
0.4
YSCAM
9
11
1.0
1.0
2.4

Summary Rating
1.4
2.2
1.1

Types of repairs performed according to customer feedback:

Refrigerator Air conditioner Oven Disposal

Main takeaway points from customer feedback:

Secure Home Warranty
Industry Average
Good work
0%
12%
Professional contractor
0%
6%
Good communication
0%
5%
Money offer
13%
4%
Fast work
0%
3%
Act of good faith
0%
0%
Communication problems
35%
18%
Repair delay
9%
17%
Claim denial
4%
12%
Tricky terms
0%
7%
Unprofessional contractor
0%
7%
Unexpected costs
22%
7%
Payment delay
17%
2%
This company is closed

The Final Words

Is Secure Home Warranty Good?

To close this Secure Home Warranty review, we can say that, unfortunately, not every home warranty company in the USA is trustworthy. This, of course, does not mean that every home warranty is a scam. It only means that before signing the contract, the client should exercise caution and do research about the company’s reputation and trustworthiness.

ReviewHomeWarranties.com collects information on every company in our database from various sources. We carefully read and analyze customer reviews on multiple consumer reporting sites, including Google Reviews and the BBB. We hope that our effort will help you select the best home warranty plan that will cover the most important systems and appliances in your house.

 

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Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating:
This company is closed