Sears Home Warranty Review

Everyone wants to protect their house from large unexpected expenses. If you’re here, you’re probably considering a Sears home warranty purchase. Our team at ReviewHomeWarranties can help you with that, and provide all of the information you’d like to know. There are a lot of options to choose from when purchasing a home warranty. We know that there are also a lot of things to consider, so in our Sears home warranty review, we will describe every aspect of the company services in detail, including Sears home services warranty plans, coverage, costs, policies, trustworthiness, and customer feedback. Finding the right coverage will make sure you have the exact protection you need without paying extra money.

Updated for Mar 02, 2018

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Sears Home Warranty Reviews by Our Readers
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Covered States
Hawaii Alaska Florida New Hampshire Michigan Vermont Maine Rhode Island New York Pennsylvania New Jersey Delaware Maryland Virginia West Virginia Ohio Indiana Illinois Connecticut Wisconsin North Carolina District of Columbia Massachusetts Tennessee Arkansas Missouri Georgia South Carolina Kentucky Alabama Louisiana Mississippi Iowa Minnesota Oklahoma Texas New Mexico Kansas Nebraska South Dakota North Dakota Wyoming Montana Colorado Idaho Utah Arizona Nevada Oregon Washington California
Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating:
Covered Appliances and Systems
Facts and Figures
?
Effective in
24/7
Hours
$25
Cancellation
$600 - $840
Premium
$75 - $100
Deductible
$1000 - $1500
Limits
Pros And Cons
Excellent BBB rating NR
Market veteran
Different plan types available
Emergency service available

Tricky terms and conditions
Incomprehensive coverage
Considerable negative feedback
1 day to submit a claim
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Clients from:  

 Virginia, Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Maryland, Michigan, Minnesota, Missouri, New Jersey, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Wyoming, District of Columbia + 20 More States
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 Virginia, Alabama, Arizona, Arkansas, Colorado, Georgia, Illinois, Indiana, Kentucky, Maryland, Michigan, Missouri, New Jersey, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Florida, Minnesota, Utah, Wisconsin + 15 More States

Editorial Notes

Sears Home Warranty has been serving clients across the entire USA for more than two decades, which indicates its solid reputation.

The home warranty coverage limits in this company are pretty high, while the reviews of Sears home warranty plans showed that they are slightly more expensive than many other home warranty plans, which means that Sears Home Warranty provides a great value for the money.

The company’s benefits—such as long-standing reputation, trusted name, simple service contract, and emergency service—make Sears Home Warranty a good choice if you’re looking for a company with high coverage limits and want to get a lot of value for your money.

However, despite all of these advantages, it is limited in selection of optional coverage and generally has poor home services warranty plans compared to its competitors. Reading this Sears Home Warranty review will help you summarize the company's strong and weak points.

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Trustworthiness

To know whether Sears home services warranty is reliable or not, our team has gathered and analyzed information about the company available on the internet, such as consumer reporting sites and the official website of the company.

Sears Home Warranty is a part of the well-known Sears Holdings Corporation. It was established in 1992 and is headquartered in Hoffman Estates, IL. The company covers the whole territory of the USA except two states—Alaska and Hawaii. Most of the Sears home warranty complaints are solved internally. However, if you’re not satisfied with the company’s services, you can open a dispute, which will be resolved in Small Claims Court.

Accessibility

How to contact
Main Page >> Contact Us
Online chat
Yes
Social media

Accessibility is another important component of the company’s reliability. Sears Home Warranty’s customer service is available around the clock. To contact the company, you can call, or visit their official website and fill in the contact form. There is also an online chat available, which you can use for quick access to the company’s representatives. Moreover, the company is widely represented in social media—Facebook, Twitter, YouTube, Pinterest, and Google+.

Benchmarks Sears Home Warranty Other companies

Company size
No data
0 1,650
Annual revenue
No data
0 $1,276,000,000
Number of homeowners
No data
0 6,380,000
Number of BBB complaints closed within last 3 years
13,504
0 14,850
Traffic
19,100
0 383,900
Number of independent contractors
No data
0 44,000

Reputation

BBB accreditation
NR (Not Accredited)

Sears Home Warranty BBB rating is not available at the moment, as this home warranty company is not accredited by Better Business Bureau. We will update this review as soon as this status changes or more information becomes available.

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Coverage

In this section of our Sears home warranty review, we will try to explain in detail the Sears Home Warranty plans and coverage. Nevertheless, you should decide whether you need to cover only your home systems, appliances, or both. Maybe you have a pool and want it covered too. Careful consideration of your needs will help you to choose the right Sears home services warranty plan and save you money on any breakdowns.

Sears Home Warranty provides three plans—Appliance, Systems, and Combo Plan, which will cost you between $49.99 and $69.99. This variation of Sears Home Warranty plans is convenient since you can choose to cover only your home appliances, systems, or have whole house coverage. 

The average home warranty cost of the home appliance insurance is $456 per year, while Sears Home Warranty’s Appliance Plan costs $49.99 per month, or $600 per year, which is a little more expensive. However, the service call fee for Sears home appliance warranty is $75, which is the industry average.

The Sears Appliance Plan covers cooktop exhaust fan, built-in dishwasher, microwave, oven, refrigerator or combination of refrigerator and freezer, built-in trash compactor, and washer with a limit up to $1,000. Additionally, you can purchase the coverage for an air conditioner, garage door, heating system, water heater, and water softener. This plan is appropriate for homeowners who don’t need any warranty for their major home systems, or if they’re just renting a house.

The Systems Plan is suitable for those who have new home appliances that are still under the manufacturer's warranty. It costs $59.99 per month, or $720 a year, while the industry average home warranty cost for this type of plan is $472, again making the Sears Home Warranty program price higher. Note that the deductible for the Systems Plan is $100.

The Systems Plan covers the replacement or repair of your home’s key systems such as air conditioner, ceiling fan, disposal, ductwork, electrical, garage door, plumbing, toilet, water heater, and water softener with a limit up to $1,000, and heating system with a limit up to $1,500.

The Whole House Plan provides the most comprehensive coverage for the entire house—as the name implies—home appliances and major home systems. It will cost you $69.99 per month, or $840 per year. While this Sears home services plan is the most expensive of the three, it is also the best value. Covering your appliances and systems together will save you $40 a month in comparison with the purchase of the appliance and systems plans separately.

As we see, the prices of Sears Home Warranty are relatively high compared to the industry average despite their poor coverage plans. The minimal coverage term fro Sears home services warranty is one month. Deductibles are $75 to $100, which can be compared to 2-10 Home Buyers Warranty or Home Security of America.

The coverage limits in Sears home warranty program are $1,000 to $1,500 for all three plans, but the limit for the optional coverage is much higher, up to $10,000. All Sears home services warranty plans can be upgraded for an additional fee including optional coverage for pool or spa, septic system, stand-alone freezer, sump pump, or well pump.

Summary of plans and coverage:

Coverage Term
Service Call Fee
ItemsLimit Platinum Combo Plan Gold Systems Plan Silver Appliance Plan Optional Coverage
Premium Amount - $69.99 $59.99 $49.99 $24.00 - $115.00
Service Call Fee - $100.00 $100.00 $75.00 -
Term, Month - 1 1 1 12
Coverage$1,000.00 - $10,000.00

Before choosing a home warranty company, you should know which items are covered and which are not. Sears Home Warranty covers the most common home systems and appliances.

Air Conditioning

As for the air conditioning system, the plans provide coverage for one a/c system with a maximum of a 5-ton capacity designed for single-family use. If the primary cooling system in the home is comprised of wall units, three of them will be covered. Air handlers, capacitors, compressors, internal system controls, wiring, motors, as well as switches and thermostats,  are covered. However, filters, humidifiers, and structural components won’t be covered by the company.

Heating System

The plans provide coverage for accessible ductwork from covered heating unit to the point of attachment to register/grill, burners, controls, heat or cool thermostats, heating elements, internal system controls, wiring, and relays.

Chimneys, fireplaces, filters, freestanding or portable heating units will not be covered. Note that the coverage doesn’t provide cleaning and re-lighting of burners, concrete encased or inaccessible ductwork, and electric baseboard heat unless it is the primary heating system in the home.

Electrical System

Electrical system coverage includes standard mechanical parts or components located within the perimeter of the outer load-bearing walls consisting of the ceiling fan motors and their controls, one garage door opener, interior standard light switches, and smoke detectors.

The Sears Home Warranty does not cover direct current wiring, doorbells, exterior wiring and components, or lighting fixtures. Failures and conditions caused by inadequate wiring capacity, circuit overload, power failure, or surge will not be covered by the home warranty company as well.

Plumbing System

As for the plumbing system, the mechanical parts and components of the garbage disposal, shower and tub valves, faucets, and toilet tanks will be covered.

Leaks and breaks of water, gas, drain, waste, and vent lines within the perimeter of the main foundation are also covered. On the other hand, all plumbing in or under the ground or outside of the perimeter of the foundation, as well as stoppages caused by foreign objects or conditions of insufficient or excessive water pressure are not covered by the warranty plans.

Home Appliances

Sears home appliance warranty offers coverage for the following appliances: cooktop exhaust fan, built-in dishwasher and microwave, oven, refrigerator, or combination of refrigerator and freezer, built-in trash compactor, and washer. All functional components and parts such as compressors, condensers, heating elements, electronic components, fan motors, internal wiring, motors, pumps, thermostats are covered but none of the interior lining, doors, racks, knobs, handles, trays, dials, filters and so on.

Optional coverage is available for pool and spa, well pump, sump pump, septic system, and stand-alone freezer with a limit up to $10,000. To compare with competitors, the selection of optional coverage items in Sears home warranty program is limited.

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The Fine Print

Item
Comparison to Industry
Coverage effective after
n/a
Cancellation with refund within
Above industry average
Cancellation fee
Below industry average
Automatic policy renewal
As 94.7% of industry
Time to cancel automatic renewal
Above industry average
Fee for contract transfer
Above industry average
Max time to submit claim
At industry minimum
Repair timeframe
n/a
Repair timeframe (weekends and holidays)
n/a
Free second opinion
As 26.3% of industry
Emergency service available
As 88.7% of industry
Hours for service calls
As 85.5% of industry
Reservice if repairs fail
Standard for industry
Free reservice period (parts)
Above industry average
Free reservice period (labor)
Above industry average

If you want to choose a reputable company, you should know that a really reliable company has nothing to hide. While collecting data for this Sear home warranty review, we easily found the Sears Protection Agreement on the company’s website, which includes the length of coverage, limitations of coverage, cancellation and refunds, limitations of liability, transferability, renewal, and other useful information. 

If you're completely satisfied with your Sears home warranty services, you can forget about the contract as it will be renewed automatically. And if not, you can cancel the contract and fully refund the money within thirty days from the date of signing. And if you want to cancel the Sears whole home warranty plan, you need to do this within thirty days before the contract expires. The cancellation fee at Sears Home Warranty is $25, which is below the industry average. TotalProtect Home Warranty, HMS National or Complete Appliance Protection has the same price for their cancellation fee. It is possible to transfer your contract to the new homeowner, but you’ll have to pay $25 for it.

The client has to submit a claim the same day the malfunction was detected. If your situation is urgent, emergency service is available 24/7. If the repair fails, there is a free reservice period of 180 days for parts and labor, which is a relatively long period. For example, one ow the well-known home warranty companies on the market, Landmark Home Warranty, provides its customers with a free reservice period of only 30 days.

The client can also apply to the Sears home warranty program for a second opinion, and it will be free, which is not typical for the industry.

 

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Customer Reviews and Feedback

Quotes from actual customer reviews:

I purchased the Sears Home Warranty Plan. I used it a few times and it worked well. Now I called because my Kenmore Elite refrigerator is not working. They send out a tech, the tech says the compressor needs to be replaced. No big deal...replace it!! I've waited 3 weeks for them to come back and fix it. I've called to complain, but "because of high call volumes", it takes them 15+ minutes to answer. And they can't help you. It's still not fixed.

Yelp, Diamond Bar, California December 6, 2007

Sears Home Warranty is the worst. Over a month to repair a dryer. Now when I want to cancel they say there will be a penalty. I will never use them again.

Yelp, Manteca, California March 29, 2018

Summary of ratings from popular review sites:

Sears Home Warranty Industry Average

Website

Relative Score

Adjusted Score

Yelp
175
121
1.0
1.8
1.2
Complaints Board
1981
225
1.0
1.0
2.4
Ripoff Report
21
25
1.0
1.0
2.4
Pissed Consumer
569
137
1.4
1.4
2.4
BBB
6
183
0.0
3.2
0.0
YSCAM
8
11
1.0
1.0
2.4
Trust Link
1
39
1.0
1.3
1.8

Summary Rating
0.9
1.5
1.8

Types of repairs performed according to customer feedback:

Refrigerator Dryer Dishwasher Washer Oven Spa Pool TV Air conditioner Septic Pump

Main takeaway points from customer feedback:

Sears Home Warranty Industry Average
Good work
0%
12%
Professional contractor
0%
6%
Good communication
0%
5%
Money offer
5%
4%
Fast work
0%
3%
Act of good faith
0%
0%
Communication problems
25%
18%
Repair delay
30%
17%
Claim denial
7%
12%
Unprofessional contractor
16%
7%
Tricky terms
11%
7%
Unexpected costs
5%
7%
Payment delay
2%
2%

Before signing a contract, the best thing to do is read other people’s reviews on Sears Home Warranty on the internet. To provide you with an objective opinion about the company, we’ve analyzed the most recent Sears Home Warranty reviews from three thousand listed on seven consumer reporting sites, including Yelp, BBB, Complaints Board, Ripoff Report, Pissed Consumer, YSCAM, and TrustLink. The summary rating of the company, 0.9, is almost twice below the industry average of 1.6.

The most common home repairs mentioned in theSears Home Warranty reviews are related to the refrigerators, dryers, dishwashers, and ovens. A total of 5% of customers compared to 4% of the industry average praised the reimbursement offer. On the other hand, about a quarter of clients compared to 16% of the industry average, complained about repair delays and communication problems in the reviews of Sears home warranty plans. While collecting reviews on Sears Home warranty, we noticed that the customers were not satisfied with the tricky terms and unexpected costs as well.

 

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The Final Words

Is Sears Home Warranty good?

 

In our review on Sears Home Warranty, we did our best to answer this question. Sears Home Warranty is a part of the Sears Holdings Corporation. The company has been on the warranty market for about a quarter of a century, which shows that this company can be relied upon. Sears Home Warranty can boast of its coverage of almost the whole territory of the USA, except Alaska and Hawaii.

There are three Sears Home Warranty plans for the appliances, systems, or both, which is very convenient. However, the company’s prices are comparatively high, and they provide a limited selection of optional coverage items.

Overall, despite the fact that it is one of the most expensive home warranty companies on the market, the available Sears home warranty plans provide good value for money, as the coverage limits are pretty high.

We hope that our Sears Home Warranty review helped you to decide whether this company is a good match for you. You can get a free quote by visiting the company’s website and filling in the contact form, as well as by phone or online chat.

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