Pride Home Warranty Review

If you are looking for a home warranty company, this Pride Home Warranty review will be helpful for you to read. ReviewHomeWarraties.com prepared it through detailed analysis of the company’s terms and conditions, pricing, and coverage. Despite the fact that Pride Home Warranty has been on the market for ten years, we could not find many customer reviews about it. However, we tried to give you as much data as possible about the company’s service. We will keep up with any development and provide you with customer reviews as soon as they are available on the consumer reporting sites.

Updated for Apr 28, 2018

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Pride Home Warranty Reviews by Our Readers
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Covered States
Hawaii Alaska Florida New Hampshire Michigan Vermont Maine Rhode Island New York Pennsylvania New Jersey Delaware Maryland Virginia West Virginia Ohio Indiana Illinois Connecticut Wisconsin North Carolina District of Columbia Massachusetts Tennessee Arkansas Missouri Georgia South Carolina Kentucky Alabama Louisiana Mississippi Iowa Minnesota Oklahoma Texas New Mexico Kansas Nebraska South Dakota North Dakota Wyoming Montana Colorado Idaho Utah Arizona Nevada Oregon Washington California
Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating:
Covered Appliances and Systems
Facts and Figures
30 days
Effective in
24/7
Hours
$75
Cancellation
$299 - $449
Premium
$45
Deductible
$750 - $3000
Limits
Pros And Cons
30.00% off
Great promotions available
Excellent BBB rating NR
Market veteran
Great coverage plans
Emergency service available
Free cancellation within 30 days

High cancellation fee
1 day to submit a claim

Editorial Notes

Pride Home Warranty provides services for almost the entire territory of the USA, including Florida, Texas, California, Illinois, and New York. The only four states that are excluded form Pride Home Warranty coverage are: Alaska, Hawaii, Minnesota, and Washington, which makes it a plus of the newly-established business. This makes the company comparable to the leaders of the home warranty industry.

Pride Home Warranty offers coverage for main home systems and appliances for lower prices than the average for the industry, and the limits are also quite high, which makes the company very competitive. In addition, this home warranty provides an appealing promotional offer, which has one month of coverage for free.

Despite the fact that there has been a very small number of customer reviews,  Pride Home Warranty has an A+ rating on the BBB. Although the selection of Pride Home Warranty coverage plans is very limited, and currently they do not have any accreditation from the rating sites, we hope that in the future this company will gain many positive reviews from its customers.

Premium cost level:

Trustworthiness

Is Pride Home Warranty worthy of your trust? We cannot be objective without customer reviews, but will monitor the development of this home warranty company and update the information in this review.

Pride Home Warranty was established in 2008 in Newark, Delaware, and quickly gained a reputation with homeowners across the US, especially in Florida and Texas. If there are any problems that cannot be solved internally, the customers can always file a claim with the American Arbitration Association in Delaware.

Accessibility

Online chat
No
Social media
-

Accessibility of the company is a remarkable sign of its trustworthiness. Pride Home Warranty is available 24/7 by phone at 1-800-504-3360. The company’s representatives are ready to assist you and try to solve your problems as soon as possible. However, there are no company pages on the social media sites, but that may change in the future.

Benchmarks Pride Home Warranty Other companies

Company size
57
0 1,650
Annual revenue
$7,000,000
0 $1,276,000,000
Number of homeowners
16,000
0 6,380,000
Number of BBB complaints closed within last 3 years
2
0 14,850
Traffic
165
0 383,900
Number of independent contractors
17,426
0 44,000

Reputation

BBB accreditation
NR (Not Accredited)

Pride Home Warranty is verified through the BBB, but not accredited yet. According to a few customers reviews, it has an A+ rating there. However, the company is not accredited by the BBB, and does not have any awards yet, but we hope that this is temporary.  

Current Promotions

Claims procedure
Asset 9
Expiration date
22.11.2018
Promo code
Not required

Coverage

In this part of the Pride Home Warranty review, we present you with our investigation of the company’s coverage plans. We studied all of the available information and compared the data with other companies to make your decision on which plan to choose easier and better. One of the most appealing things is the low deductibles. The company’s service fee costs only $45 compared with the industry average of $75.

Another remarkable feature of the Pride Home Warranty plans is that there is a Custom Plan available. It means that the customer can choose the coverage for up to ten items and the price of the plan will depend on the items picked.

Pride Home Warranty provides only two ready-made platinum combined coverage plans—Platinum and Platinum Plus—which covers both home systems and major kitchen and laundry equipment. This is quite a limited selection, but the number of items covered is average to the industry and comparable to the plans provided by some of the home warranty leaders, such as Choice Home Warranty and Total Home Protection.

The Platinum Plan or Silver Combo Plan suggests coverage for home systems, such as a/c and heating, plumbing, and electrical, as well as the most essential kitchen appliances. This plan does not protect the refrigerator or washer and dryer. It will cost you $299 a year, which is much less than the prices for similar plans that most warranty companies require.

The Platinum Plus Plan protects the most vital home systems like air conditioning, plumbing, heating, electrical, garage door, toilets, ductwork, and the most common home appliances, such as refrigerator, washer and dryer, dishwasher, microwave, cooktop exhaust, ceiling fans, and water heater. This plan will cost you $449 a year. Overall, we can conclude that the costs presented by Pride Home Warranty are much lower than the industry average, which is definitely to the company’s advantage.

It is necessary to point out that the coverage limits provided by the Pride Home Warranty plans are quite high at $400 to $2,500, compared to the leader of the market, Select Home Warranty, providing limits of only $430 to $500.  This makes Pride Home Warranty really appealing and beneficial.

Summary of plans and coverage:

Coverage Term
Service Call Fee
ItemsLimit Platinum Combo Plan Gold Combo Plan Silver Combo Plan Optional Coverage
Premium Amount - $449.00 $319.99 $299.00 -
Service Call Fee - $45.00 $45.00 $45.00 -
Term, Month - 12 12 12 -
Coverage$400.00 - $3,000.00

Before choosing a coverage plan for your house, it is necessary to know what exactly you want to have covered, and if a company’s abilities fit your needs. Here we give you a detailed description of the items covered by Pride Home Warranty.

Air Conditioning and Heating Systems

This company protects almost all parts and components for the a/c system functionality, including condenser fans and bowler motors, thermostats, capacitors, relays, contactors, start assist, switches, transformers, and boards. Pride Home Warranty provides service for the primary floor a/c unit of the covered house unless it exceeds a 5-ton capacity. You should know that geothermal systems, filters, mismatched systems, leaks of any kind—including refrigerant escape, as well as maintenance are not covered under warranty.

The heating system coverage provides protection of the residential primary system, similar to the a/c, including ignition modules, burner assembly, and thermocouple. Pride Home Warranty does not cover filters, solar and zone systems, humidifiers, flue and exhaust, thermal units, exchange mechanisms, and heat converters.

The coverage limit for the heating system is $3,000. If you choose freon coverage as an option, the limit is $10 per lb and/or a maximum of $200 if exceeding 20lb.

Electrical System

Pride Home Warranty offers protection for wiring, services panels, subpanels, switches, breakers, outlets, and ground fault interrupters. The company does not cover damages caused to the electrical system by flood, fire, water, surge, power failure, and rust. Also, fixtures, inadequate wiring capacity, attic fans, wire tracing, as well as the running of new wires are not covered under the Pride Home Warranty conditions.

The coverage of the electrical system provided by this company is limited up to $750, which is a very good offer.

Plumbing System and Stoppages

The Pride Home Warranty coverage maintains leaks in the plumbing line unless they are caused by freezing or roots, toilet bowls, flippers, toilet floats, fill tubes, overflow tubes, flush handles and chains, and trip levers. Mainline stoppages are covered only if there is an accessible ground level cleanout in the house. Also, the company protects built-in bathtub whirlpool motors. There is no coverage for stoppages caused by collapsed, damaged, or broken drain, vent, or sewer lines outside the confines of the main foundation of the house, or by roots or foreign objects. Slab leaks, sinks, tubs, and fixtures are not covered under this warranty. If the lines are broken or infiltrated by roots or are otherwise stopped by roots, even if the break, infiltration, or stoppage is within 75 feet from the access point, it is also not covered. There is no coverage for access to drain or sewer lines from the vent, the removal of the water closets, costs to locate, access or install of a ground level cleanout. Septic tanks and water softeners are also not covered. The plumbing system, as well as plumbing stoppage coverage, is limited to $750.

Other Systems

Pride Home Warranty also provides coverage for garage doors and ductwork. The garage door protection includes boards, gear, sprocket assembly, capacitors, and switches. It does not include anything outside the garage door opener. As for the ductwork, Pride Home Warranty covers components and parts from system attachment to plenum. There is no coverage for crushed or collapsed ductwork as well as anything improperly sized.

Home Appliances

This home warranty provides coverage for the most common and essential kitchen and laundry equipment, including washer and dryer, refrigerator, microwave, oven, cooktop exhaust fan, disposal and dishwasher, and water heater, where all parts and components needed for the device functionality are covered. Limits for the main kitchen and laundry appliances is $750, which is high enough compared to the industry average.

Moreover, each of the Pride Home Warranty plans can be customized. Look around and decide what you need to be covered under the home warranty and choose from the attractive coverage list, including optional items, such as pool and spa, vacuum, well pump, stand-alone freezer, sump pump, septic, refrigerator ice maker, sprinkler, and water softener, as well as roof leaks for a single family house up to five square feet. The price for such a customized plan will depend on your choice. The coverage for all items of additional appliances and systems is limited to $400.

Overall, we see that Pride Home Warranty coverage plans are really appealing due to their reasonable premiums, low service call fee, and high limits, though the selection of plans is limited.

The Fine Print

Item
Comparison to Industry
Coverage effective after
Above industry average
Cancellation with refund within
Above industry average
Cancellation fee
Above industry average
Automatic policy renewal
As 94.7% of industry
Time to cancel automatic renewal
Above industry average
Fee for contract transfer
At industry minimum
Max time to submit claim
At industry minimum
Repair timeframe
At industry minimum
Repair timeframe (weekends and holidays)
Below industry average
Free second opinion
As 26.3% of industry
Emergency service available
As 88.7% of industry
Hours for service calls
As 85.5% of industry
Reservice if repairs fail
Standard for industry
Free reservice period (parts)
Above industry average
Free reservice period (labor)
At industry minimum

When choosing a home warranty company, it is vital to have its terms and conditions easily available and clearly understandable. On this point, Pride Home Warranty did their best to show its prospective customers all of the information they may need. In this part of our review, we conducted thorough research of the company’s terms and conditions and compared the data with the industry average.

This warranty becomes effective after thirty days which exceeds the industry standards. Unlike most home warranty companies, Pride Home Warranty offers its clients a maximum period of cancellation with a refund of thirty days. The cancellation fee is the same as Select Home Warranty at $75. Like most home warranties, this one also has an automatic policy renewal. However, you can cancel within thirty days, which is the industry minimum.

Unlike most similar companies, Pride Home Warranty offers free contractor transfer. The maximum time to submit a claim is at the industry minimum and takes only one day.

Pride Home Warranty provides emergency service, and their representatives are available 24/7. Moreover, there is reservice if repairs fail, which is a standard for the industry. The reservice period for parts of ninety days stands at the maximum point of the market, though the period for labor is only thirty days and is at the industry minimum.

According to these facts, we can say that Pride Home Warranty is comparable and highly competitive with the best home warranty companies.

Customer Reviews and Feedback

Quotes from actual customer reviews:

I used pride hw in the past and i am overall happy with the service. I called on the weekend and they got me a contractor first thing monday. Fridge turned out it needed a damper. Thanks again for everything.

BBB, May 13, 2018

I filed a claim with Pride warranty after the 30 day wait period. They sent out a contractor who did not know how to repair my washer machine and then completely broke it and told Pride to replace it. Pride said no due to the fact my policy was too new. I was not seeking a new machine, just a repair. I got a second opinion and my contractor said it could be repaired. I told this to Pride and I was told to send a written estimate which I did. After being told they would reimburse me at the wholesale amount of 168.00 by ****** their customer service rep, they turned around and denied me again. Now I am stuck with an inoperable washer machine they could care less about even though their contractor broke it. They broke their contract, lied and continuously change their story to me about what they would not pay this claim. First, it was my policy was too new, then my machine was too old, then if I was to stay with their company they would refund my service call fee. Even what they put in writing via email, they still did not stand behind their word, even the Vice President did not care about the poor customer service. This is ONLY a 168.00 claim. Ridiculous

BBB, August 17, 2018

Summary of ratings from popular review sites:

Pride Home Warranty Industry Average

Website

Relative Score

Adjusted Score

BBB
12
183
5.0
3.2
4.1
Google Reviews
25
372
5.0
3.2
4.1

Summary Rating
5.0
3.2
4.1

Types of repairs performed according to customer feedback:

Washer Oven Air conditioner Free-standing ice maker Dryer Roof leaks Refrigerator Spa

Main takeaway points from customer feedback:

Pride Home Warranty Industry Average
Good work
53%
12%
Professional contractor
18%
6%
Good communication
0%
5%
Money offer
0%
4%
Fast work
18%
3%
Act of good faith
0%
0%
Communication problems
0%
18%
Repair delay
0%
17%
Claim denial
12%
12%
Unprofessional contractor
0%
7%
Tricky terms
0%
7%
Unexpected costs
0%
7%
Payment delay
0%
2%

There are only a few customer reviews for Pride Home Warranty available on the rating sites at this moment. But we will continue to monitor the company’s development and its reputation among clients. We will do our best to provide you with the newest information about the level of customer satisfaction, based on the data from such reporting sites as the BBB, Google, Yelp, and others. Due to the same reasons, Pride Home Warranty is not yet accredited by the BBB. But we hope that will change eventually.

The Final Words

Is Pride Home Warranty good?

Upon completing this Pride home warranty review by ReviewHomeWarranties.com, we can conclude that they offer quite a competitive home warranty according to their appealing premiums, low deductibles, high limits, and a wide range of covered items.

The clear terms and conditions, as well as its accessibility and user-friendliness also are in Pride Home Warranty’s favor. However, it is hard to be sure of the company’s credibility without customer reviews. They are yet to be written, and we will publish them as soon as they are available. And according to the reviews that are available at the moment, the company provides a customized and reliable service.

Pride Home Warranty provides nationwide service and protects the most essential and commonly-used home systems and appliances, despite the limited range of the coverage plans provided. Florida residents especially like this company for lower cost and higher coverage limits.

To get a free quote, please click on the green "Visit Website" button and fill in their short form. Alternatively, you can give them a call at 1-800-704-9679, and the customer service representatives will be happy to assist you.

 

Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating: