Old Republic Home Protection Review

In case you are looking for a comprehensive Old Republic Home Protection review, you have come to the right place. This review is based on detailed research of the company, which is also known as ORHP,  from multiple information sources, including customer reviews from several consumer reporting sites, such as Google Reviews, Yelp, and My 3 Cents. ReviewHomeWarranties.com meticulously analyzed the company’s terms and conditions and highlighted the most important points of the Old Republic home warranty plans in this review.

Below .you will find information on the company’s trustworthiness and reputation, coverage and accessibility, plan cost and deductibles, as well as the analysis of customer reviews

Updated for Jan 15, 2019

Official website:  

Old Republic Home Protection Reviews by Our Readers
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Covered States
Hawaii Alaska Florida New Hampshire Michigan Vermont Maine Rhode Island New York Pennsylvania New Jersey Delaware Maryland Virginia West Virginia Ohio Indiana Illinois Connecticut Wisconsin North Carolina District of Columbia Massachusetts Tennessee Arkansas Missouri Georgia South Carolina Kentucky Alabama Louisiana Mississippi Iowa Minnesota Oklahoma Texas New Mexico Kansas Nebraska South Dakota North Dakota Wyoming Montana Colorado Idaho Utah Arizona Nevada Oregon Washington California
Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating:
Covered Appliances and Systems
Facts and Figures
30 days
Effective in
24/7
Hours
$50
Cancellation
$149 - $650
Premium
$75
Deductible
$250 - $1500
Limits
Pros And Cons
Excellent BBB rating A+
Market veteran
Large and established firm
Great coverage plans
Emergency service available

Tricky terms and conditions
High chance of payment delays
Considerable negative feedback
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Our Top-Rated Alternatives to Old Republic Home Protection

  # 1 Select Home Warranty
Editorial Rating 98.5
  • 24/7 service calls
  • Great annual promotions
  • Plans under $30/month
  • High contractor professionalism
  • Quick replacement payments
  • First 30 days: Free cancellation
  # 2 Choice Home Warranty
Editorial Rating 96.8
  • Market veteran
  • Large and established firm
  • Emergency service available
  • Free cancellation within 30 days
  • 24/7 service calls
  • Reservice for failed repairs
  # 3 Total Home Protection
Editorial Rating 91.2
  • Emergency service available
  • Free cancellation within 30 days
  • 24/7 service calls
  • Low number of BBB complaints
  • Multiple optional coverage items
  • Clients praised communication

Editorial Notes

Old Republic Home Protection (ORHP) is one of the oldest companies on the home warranty market. Established in 1974, the company has been providing excellent service to customers in 24 states, including California, Washington, Arizona, Texas, Ohio, Virginia, and Florida.

ReviewHomeWarranties has collected and analyzed multiple Old Republic Home Protection home warranty reviews on consumer reporting sites. Customers are happy with the round-the-clock emergency service availability and free reservice in case the repair fails. However, Google reviews of Old Republic home warranty are low because the clients find the terms and conditions tricky. Old Republic home warranty is BBB accredited and boasts a high rating of A+.

In this review, we will guide you through the most important items in the company’s policy, including the fine print. You will see how ORHP stands compared to the industry average. This information will help you to make an educated decision regarding signing a contract with this company. Old Republic home warranty application is available online.

Premium cost level:
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Trustworthiness

One of the clearest indications of a company’s trustworthiness and credibility is its age. Old Republic Home Protection was established more than forty years ago when the home warranty market had just emerged and has been successfully serving customers across the USA ever since.

Currently, Old Republic Home Protection Company, Inc. is headquartered in San Ramon, California. In case there are any disputes that cannot be resolved at a customer service level, they can be elevated to the county court of the customer’s address.

Accessibility

How to contact
Main page >> Contact us
Online chat
No
Social media

Another good indicator of the ORHP's trustworthiness is how accessible it is. Old Republic home warranty’s customer service representatives are available 24 hours a day, 7 days a week. Unfortunately, there is no online chat available, but you can get a free estimate online by filling out the contact form. Additionally, the company has an account on Facebook so representatives can be contacted via Messenger. ORHP phone number is available on the company's website and may vary by state.

Benchmarks Old Republic Home Protection Other companies

Company size
550
0 1,650
Annual revenue
$209,000,000
0 $1,276,000,000
Number of homeowners
400,000
0 2,200,000
Number of BBB complaints closed within last 3 years
811
0 14,850
Traffic
45,600
0 383,900
Number of independent contractors
No data
0 44,000

Reputation

BBB accreditation
A+ (Accredited)

Old Republic home warranty’s BBB rating is A+, which is one of the best indicators of the company’s trustworthiness.

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Coverage

Old Republic home warranty plans include Standard Coverage, Ultimate Coverage, Platinum Protection, and optional add-ons. The company’s prices are very affordable. Standard Coverage starts at $350 per year for a condo, mobile home or a townhome, $395 for a single-family house, and includes a variety of home appliances and systems listed below. This plan will work the best for first-time homeowners who would like to try a home warranty to see how it works.

In addition to the items covered under the Standard plan, the Old Republic home warranty Ultimate protection plan coverage includes code upgrades and cranes. On top of that, the Platinum plan offers increased coverage for HVAC systems, plumbing, stoppages, and modifications with code upgrades, i.e., it covers more items for each system compared to the Standard plan.

Optional coverage that is available to homebuyers only includes swimming pool and spa, washer and dryer, kitchen refrigerator, well pump, limited room repair, and more items listed in the table below. You can browse through Old Republic home warranty plan details by clicking on the “expand” button.

One of the special features mentioned in many reviews of Old Republic Home Warranty is their New Construction plans. The company offers New Construction Standard Coverage for years 1-4 or 2-5, and New Construction Ultimate Protection plan for the same time period.

Summary of plans and coverage:

Coverage Term
Service Call Fee
ItemsLimit Gold Combo Plan Silver Combo Plan Platinum Combo Plan Gold Combo Plan Silver Combo Plan Optional Coverage
Premium Amount - $495.00 $395.00 $650.00 $665.00 $595.00 $45.00 - $180.00
Service Call Fee - $75.00 $75.00 $75.00 $75.00 $75.00 -
Term, Month - 12 12 12 48 48 12
Coverage$500.00 - $2,500.00

Old Republic home warranty coverage includes major home systems, such as heating, electrical, and plumbing, as well as the most popular home appliances, such as dishwasher, trash compactor, kitchen exhaust fan, oven/range/cooktop, built-in microwave, as well as many optional extras.

Heating System

Coverage is available for heating systems with a capacity not exceeding 5 tons per unit. The number of covered heating units is unlimited, which is quite a unique feature, as most of the companies cover one unit, and some home warranty companies, like Total Home Protection, cover two units per contract. Covered parts and modules include the primary heating system that services the main home, built-in wall or floor heater, heat pump, thermostat, ductwork, and all accessible heat pump refrigerant and condensate drain pumps. For the list of non-covered items, please refer to the table above. The amount of coverage per contract term is capped at $1,500, which is comparable to other leading home warranty companies, such as Choice Home Warranty

Plumbing System

Old Republic home warranty coverage for the plumbing system includes drain line stoppages that can be cleared with sewer cable or hydro-jetting, pipe leaks, toilet tanks, water heater, garbage disposal, water pressure regulator, water dispenser, sump pump for groundwater, and many other items. Stoppages that cannot with cleared by sewer cable or hydro-jetting are not covered. Other non-covered items are listed in the table above. Coverage limits for plumbing system and for plumbing stoppages are capped separately, at $500 each. Other companies, such as Pride Home Warranty, offer more generous coverage, up to $3,000 for plumbing system, and up to $750 for stoppages.

Electrical System

Electrical system coverage in ORHP includes light switches, electrical outlets, main electrical panels and subpanels, meter base, breakers, fuses, interior wiring, and fans in the house including attic and bathroom. Light fixtures, bulbs, vents, smoke detectors, doorbells, remote controls, and vents are not covered.

Home Appliances

Old Republic Home Protection coverage includes the following home appliances: dishwasher, trash compactor, kitchen exhaust fan, oven/range/cooktop, and built-in microwave. Please note that no detachable components, such as knobs, handles, baskets, filters, and such, are covered by the Standard plan. In case you purchase this plan, the company only covers the components that affect the operation of the unit. However, Ultimate and Platinum Protection plans will also cover all these items. So, it can be worth spending a little extra and get coverage for the items that are more likely to break from normakl wear and tear.
 

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The Fine Print

Item
Comparison to Industry
Coverage effective after
Above industry average
Cancellation with refund within
Above industry average
Cancellation fee
Above industry average
Automatic policy renewal
As 94.6% of industry
Time to cancel automatic renewal
n/a
Fee for contract transfer
n/a
Max time to submit claim
n/a
Repair timeframe
At industry maximum
Repair timeframe (weekends and holidays)
n/a
Free second opinion
As 50% of industry
Emergency service available
As 87% of industry
Hours for service calls
As 85.5% of industry
Reservice if repairs fail
Standard for industry
Free reservice period (parts)
At industry minimum
Free reservice period (labor)
At industry minimum

As we carefully read the Old Republic home warranty brochure for this review, we found out that the company works 24/7 providing emergency services, if needed, similar to 85.5% of the companies on the home warranty market. In non-emergency cases, repair time frame is two business days, which is above the industry average.

Please note that the coverage becomes effective 30 days after the contract is signed, which is the industry standard. The Old Republic warranty can be canceled with a $50 cancellation fee. In case the contract is not canceled, it will be automatically renewed.

In the event that the contractor provided the service and the repair failed, a free reservice period for parts and labor is available for 30 days, which is the industry minimum.

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Customer Reviews and Feedback

Quotes from actual customer reviews:

I've had them for a couple years now and they have been very helpful. Just as another review stated i had also received my first year as a gift from the realtor/seller. I've had service come the very next day a work order was put in. The contractors they use in my area are just as good also. I don't understand the bad reviews because I've had no issues with them what's so ever. Another post stated about price going up, but prices are up on everything you buy.

Google Reviews, March 10, 2018

We had been pleased with coverage of our oven, sump pump, and plumbing. HOWEVER, when our refrigerator door broke we were given the runaround. Two months later and the saga is still unresolved.

My 3 Cents, Baltimore, Maryland June 5, 2018

Summary of ratings from popular review sites:

Old Republic Home Protection Industry Average

Website

Relative Score

Adjusted Score

Yelp
785
145
1.5
1.8
2.1
Complaints Board
19
225
1.0
1.0
2.4
Ripoff Report
43
26
1.0
1.0
2.4
Pissed Consumer
24
147
1.3
1.4
2.3
BBB
263
198
1.3
3.1
0.7
Google Reviews
61
390
1.6
3.2
1.0
YSCAM
3
11
1.0
1.0
2.4
My 3 Cents
15
53
1.4
1.1
3.1
Complaints List
1
12
1.0
1.1
2.2
Active Rain
28
15
3.8
4.3
2.2

Summary Rating
1.4
2.0
1.9

Types of repairs performed according to customer feedback:

Air conditioner Plumbing Dishwasher Water heater Refrigerator Oven Garage door Ductwork Heating system Pool Disposal Roof leaks Electrical Well pump Sump pump Washer Microwave Dryer Spa

Main takeaway points from customer feedback:

Old Republic Home Protection
Industry Average
Good work
2%
11%
Professional contractor
1%
6%
Good communication
0%
5%
Money offer
1%
4%
Fast work
0%
3%
Act of good faith
0%
0%
Communication problems
23%
18%
Repair delay
17%
17%
Claim denial
23%
12%
Tricky terms
8%
7%
Unprofessional contractor