Why is this Nations Home Warranty review useful to read? Because if you are looking for a home warranty company and live in Texas, this is exactly what you need. Our team studied Nations Home Warranty’s coverage plans, costs, limits, terms and conditions, and other aspects you need to know while choosing a home warranty company.
In addition, to save you time, we studied the most up-to-date client reviews on Google Reviews, Yelp, BBB, and other well-known consumer reporting sites to see what other people have to say about the company. We put all the information together into this Nations Home Warranty review so you can see the company’s advantages and disadvantages clearly. So, read this review carefully before making your final decision.
Our Preferred Home Warranty Alternatives
Today’s Homeowner recommends a few home warranty companies to our readers. Below, you’ll see our latest suggestions and their money-saving deals. You can also read our review of the companies with similar home warranty plans to learn more about these top picks.
Company Pros and Cons
This section covers the high-level pros and cons of Nations Home Warranty. We suggest keeping these points in mind as you continue reading.
Editorial Notes
Nations Home Warranty has operated only in Texas for more than twenty years. But such territorial limitations may have some positive sides. The company provides services in a smaller area, so they really know what their clients need from a home warranty. For instance, they offer pest control and protection in all their plans.
Among the pluses of Nations Home Warranty, we found high limits, reasonable premiums, and a wide range of covered items. On the other hand, we can mention a small coverage area, restricted accessibility, and lower rating than the industry average on the consumer reporting sites.
The small amount of consumer reviews make it difficult to assess the company’s reputation. However, clients complained about unexpected costs and claim denials.
Although Nations Home Warranty’s plans are in line with industry standards, their coverage is wider than many of their competitor’s plans. With Nations Home Warranty, you have the option of choosing from several different types of warranties and extensive coverage options as well.
Customers of Nations Home Warranty are provided with free reservice in case the repair fails. Unfortunately, emergency service is unavailable.
Trustworthiness
Can you consider Nations Home Warranty a credible company? In this part of the Nations Home Warranty review, we will help you answer this question.
Legal
| Information Type | Description |
| Ownership | HomeServe USA Corp. |
| Established | 1996 |
| CEO | Sharon Harrison |
| Registered in | Dallas, TX |
| Address | P O Box 59009 Dallas Texas 75229 |
| Available states | Texas |
| Type of company (private, public) | Private |
| Mediation and arbitration bodies | Disputes are resolved in American Arbitration Association |
| Sister companies | HomeServe USA |
Nations Home Warranty was established in 1996 in Dallas, TX. The company is a local Texan company that specializes in home warranty products for homeowners and real estate agents. Nations Home Warranty’s services are only available in Texas. Therefore, the company knows their customer’s specifics and requirements well. If you’re not satisfied with the company’s service, you can open a dispute, which will be resolved in the American Arbitration Association.
Accessibility
| Information Type | Description |
| How to contact | Main page >> Contact us |
| Online chat | No |
The accessibility of the company confirms its reliability. You can request service by submitting a request form online, or by calling the company’s representatives, who are ready to assist with your problems. Nations Home Warranty phone number is listed on their website. Nevertheless, there are no online chat or company pages on the social media sites, which may cause some inconvenience.
Benchmarks
| Information Type | Description |
| Company size | 10 |
| Annual revenue | $4,457,522 |
| Number of homeowners | No data |
| Number of BBB complaints closed within last 3 years | 21 |
| Traffic | 1,300 |
| Number of independent contractors | No data |
Reputation
| Information Type | Description |
| BBB accreditation | Not Accredited |
Coverage
If you have already decided which systems and home appliances you want to be covered by the home warranty company, it’s time to understand the details of every plan and choose the right one. Like the majority of home warranty companies, Nations Home Warranty offers three coverage plans: the Basic Package, the Preferred Plan, and the Ultimate Plan.
The cost of the coverage plans varies from $475 to $675 per year. Generally, the average annual cost for the Silver Combo Plan is $502 compared to $475 offered by Nations Home Warranty, the Gold Combo Plan is $615 compared to Nations Home Warranty’s $565, and the Platinum Combo Plan is $733 compared to $675. Consequently, we see that the company’s premiums are lower than the industry average.
Moreover, the average price in Texas is $600 to $650 per year, which is, again, higher than the Nations Home Warranty’s prices.
The Basic Package offers minimum but reasonably good coverage and includes almost all major systems and appliances in the home. It will cover the following: a/c system, cooktop exhaust fan, dishwasher, disposal, built-in microwave, oven with a limit up to $1,500, ductwork with a limit up to $500, electrical system, heating system, plumbing and plumbing stoppages, sump pump with a limit up to $500, toilet, trash compactor, and water heater.
The Ultimate Plan extends the coverage of the Preferred Plan with washer and dryer. If you do laundry at home and want to protect your washer and dryer it’s the best option for you.
Nations Home Warranty provides quite high limits of $500 to $1,500, which is comparable to the top companies in our rating, Choice Home Warranty, or Advanced Home Warranty. The Deductible is $75, which is in line with industry standards and can be compared to American Home Guard.
Additional items such as pool/spa, lawn sprinkler system, well pump, outside water and gas lines, primary kitchen refrigerator with an ice-maker and dispenser, stand-alone freezer, and the wine refrigerator can be added as per the customer’s wish. The limits for optional coverage are enough to cover the breakdown at $500 to $1,500. Unfortunately, Nations Home Warranty does not cover refrigerators or stand-alone freezers, ceiling and attic fans, septic tanks or roof leaks (find high-quality roof warranty providers).
Summary of Plans and Coverage:
Air Conditioning and Heating System
Nations Home Warranty’s plans cover ducted split systems and packaged systems only, as well as condensing units, air handling units, line dryers, and air transitions.
Be advised, the company doesn’t provide replacement of parts when unit needs cleaning. It doesn’t serve evaporative coolers, window units, humidifiers, or electronic air cleaners.
As for the heating system, Nations Home Warranty protects air handler units, metering devices, duct breaks, and builder’s standard programmable thermostats. The company doesn’t deal with the wall heaters, water or steam heating, portable heaters, or oil heating. Diagnosis testing of ductwork will not be covered as well.
As for the ductwork, this home warranty company provides coverage for furnaces, heat pumps, and cooling systems up to 5-ton capacity.
Electrical System
Electrical system coverage includes the light switches, breakers, standard voltage receptacles, doorbells, bathroom built-in exhaust fans, GFCI devices, and ceiling fans. The company won’t service wiring that is not accessible, non-approved wiring connections or junctions, low voltage wiring, and associated systems, power surges, or any item deemed dangerous or obsolete per the National Electric Code.
Plumbing System
Service of the plumbing system under the Nations Home Warranty coverage includes leak detection, toilets, built-in bathtubs, angle stops, and sump pumps. However, coverage does not deal with leaks or breaks in lines outside of the foundation, tub overflows, or stoppages as a result of roots or foreign objects.
Home Appliances
Nations Home Warranty provides maintenance and repair of all parts needed for its proper operation, including motors, pumps, control boards, and thermostats. Heating elements are covered by the Nations appliance service, but not the touchpads, WI-FI controls, knobs and dials, filters, dispensers, and so on.
Other Systems
This home warranty offers coverage for such important systems as pest control and protection, providing pesticide treatment for roaches, earwigs, millipedes, centipedes, sowbugs, house ants, house spiders, ground beetles, and pill bugs. The treatment warranty is valid for 30 days. In addition, “green” treatment can be provided upon request. Note, there is a co-payment of $75-$300 required, depending on the type of treatment.
There is also coverage for garage doors, including mechanical screws or chain-driven motors, and limit switches.
Optional coverage is available for pool and spa, lawn sprinkler system, well pump, outside water and gas lines, primary kitchen refrigerator with an ice-maker and dispenser, stand-alone freezer, and wine refrigerator.
The Fine Print
| Item | Value | Comparison to Industry |
| Coverage effective after | 15 days | Below industry average |
| Cancellation with refund within | Unknown days | n/a |
| Cancellation fee | $50.00 | Above industry average |
| Automatic policy renewal | Yes | As 92% of industry |
| Time to cancel automatic renewal | 30 days | Below industry average |
| Fee for contract transfer | $Unknown | n/a |
| Max time to submit claim | 1 days | At industry minimum |
| Repair timeframe | Unknown business days | n/a |
| Repair timeframe (weekends and holidays) | Unknown days | n/a |
| Free second opinion | Unknown | n/a |
| Emergency service available | No | As 11.3% of industry |
| Hours for service calls | Unknown | n/a |
| Reservice if repairs fail | Yes | Standard for industry |
| Free reservice period (parts) | 60 days | Below industry average |
| Free reservice period (labor) | 60 days | Below industry average |
It is essential for any home warranty company to have clear and understandable terms and conditions. In this part of the Nations Home Warranty review, our team presented data collected from the analysis of the company’s terms and conditions and comparison of it to the averages in the industry.
The coverage of Nations Home Warranty will be effective in 15 days, which is below the industry average and can be compared with Home Security of America or Service America Home Warranty.
There is also an automatic policy renewal offered by Nations Home Warranty, which is standard in the industry. But if you don’t want to renew the contract, you have to inform the company 30 days before termination.
Like most other home warranties in the market, this company provides reservice if the repairs fail. It is free for parts and labor during the following 60 days.
The cancellation fee is $50, which is a bit higher than the average price. We can compare it to such companies as Total Home Protection, Advanced Home Warranty, and First American Home Buyers Protection.
Note, if you have a breakdown, you should notify the home warranty company the same day. Unfortunately, emergency service is unavailable, which may cause some inconvenience.
Since there is no information about the repair timeframe, unexpected repair delays may occur. Information about such essential aspects of the company’s terms and conditions such as free second opinion, cancellation period with refund, fee for contract transfer, and even hours for service calls is not described. This may result in misunderstandings and unexpected situations for the company’s clients.
Feedback
Before making a decision on whether or not to choose Nations Home Warranty in Texas, it is very important to know what the existing clients think about it. In this part of the Nations Home Warranty review, our team analyzed the most recent customer reviews on the BBB, Yelp, Google Reviews, Ripoff Reports, and YSCAM to give you a clear vision of Nations Home Warranty’s reliability. It’s unusual that there is little feedback on these customer reporting sites, although the company has been operating for more than twenty years.
In analyzing the Nations Home Warranty reviews, we found that most clients of Nations Home Warranty used the company’s services for their plumbing and a/c systems. The summary rating of the company of 1.6 is lower than the industry average of 2.0 according to the consumer reporting sites. Twice as many customers of Nations Home Warranty were satisfied with the communication. A total of 9% reported good work and professionalism of the contractors.
On the other hand, 18% of customers complained about repair delays, and 20% mentioned claim denials in their Nations Home Warranty reviews, which is almost twice as much as the industry average index. Thirteen percent of the customers complained about communication problems with the company’s customer service, and 11% mentioned tricky terms.
In addition, half as many clients of the company compared to the industry average complained about tricky terms in Nations Home Warranty reviews. This may mean that the customer understood the contract one way, but then the company referred to some items in the terms and conditions and paid only a small part of the reimbursement.
Final Thoughts: Is Nations Home Warranty Good?
Nations Home Warranty has been in the home warranty market since 1996. It serves the homeowners of Texas.
The company’s coverage suggests high premiums covering all essential home appliances, systems, and even the locksmith and pests, which is rare in the industry. A wide list of the optional coverage, including pool and spa, lawn sprinkler system, well pump, outside water and gas lines, primary kitchen refrigerator with an ice-maker and dispenser, stand-alone freezer, and the wine refrigerator is also attractive. In general, this company provides reasonable coverage at an affordable cost.
The coverage of the Nations Home Warranty will be available in 15 days. The company provides reservice for parts and labor for 60 days if the repair fails.
The unavailability of the emergency service is among the shortcomings of the company as it may cause great inconvenience in certain situations. We can also mention their restricted accessibility—you can contact the company only through their website or by phone.
Overall, we can assume that Nations Home Warranty is a good value for the money. So, if you consider Nations Home Warranty an appropriate home warranty company for you, you can get a free quote by visiting the company’s website. If not, you can choose another company from the extensive list of the best home warranty companies.
