Why should you read a National Home Warranty Review? Because, whether you’re looking for a home warranty for systems like HVAC or other home appliances, you deserve peace of mind that your home repairs are in the right hands.
In this review, we’ve conducted a detailed analysis of pricing, coverage, and customer reviews from the top rating sites such as the BBB, Google Reviews, and Yelp.
We’ve also compared this home warranty company against 68+ providers so you can make the right decision for your home as a resident of Nevada or Arizona.
Continue reading to learn why this company could be for you.
Our Preferred Home Warranty Alternatives
Today’s Homeowner recommends a few home warranty companies to our readers. Below, you’ll see our latest suggestions and their money-saving deals. You can also read our review of the companies with similar home warranty plans to learn more about these top picks.
Company Pros and Cons
This section covers the National Home Warranty’s high-level pros and cons. Keep these points in mind as you read the rest of the review.
Editorial Notes
National Home Warranty can be considered a veteran of the industry, as it has been serving customers and their real estate for more than 30 years. Although the company works in only two states in the USA, Arizona, and Nevada. This ensures that they are knowledgeable about their customer’s needs and any particular issues that may affect their homes in this area.
Sadly, if you live in Utah, Oregon, Idaho, or any other western state, we recommend checking out some of the best home warranty companies on the market.
The company provides service for major home systems and equipment in the Platinum, Silver and Gold Combo plan. Despite quite an appealing pricing policy, this provider might not satisfy homeowners who want to protect only their systems or their appliances individually, as all of the plans are a combination of home items.
Are you curious how a plan from National Home Warranty is different from a manufacturer’s warranty or homeowners insurance? A manufacturer’s warranty only covers parts and labor for twelve 12 months from the appliance or system purchase date, so time is of the essence. Homeowners insurance will only cover these items in case of natural disaster or theft. So, a home warranty plan is different because your most essential items are covered in case of malfunction or breakdown.
It is reasonable to believe that the company has a solid position in the market with satisfied clients. According to Better Business Bureau (BBB), National Home Warranty has an A+ rating and is accredited.
People often confused National Home Warranty with Fidelity National Home Warranty (FNHW). It’s important to note that these are two different companies, and if you are looking for Fidelity National Home Warranty Reviews, we can help you as well.
We’re just beginning to dive into National Home Warranty’s plans that are great for first-time home buyers purchasing a new home, experienced homeowners and realtors. Ready to learn more? Read on!
Trustworthiness
One of the most crucial things about any home warranty provider is its credibility. The age of a company is evidence of its trustworthiness, as untrustworthy providers cannot compete in the marketplace for too long.
National Home Warranty was established in 1986 in Las Vegas, Nevada, and operates successfully in the industry, despite the high level of competition. The company serves customers only in two states: Arizona and Nevada. Because of this, the contractors and representatives of the company have a better opportunity to know their customer’s specifics and requirements because of their localized service.
Legal
| Information Type | Description |
| Ownership | National Home Warranty, Inc. |
| Established | 1986 |
| CEO | Mark Farley, President |
| Registered in | Las Vegas, NV |
| Address | 1675 S Mojave Rd, Las Vegas, NV 89104-4536 |
| Available states | Arizona, Nevada |
| Type of company (private, public) | Private |
| Mediation and arbitration bodies | Disputes are resolved in American Arbitration Association |
If any misunderstandings happen, you can have them resolved by the American Arbitration Association.
Accessibility
| Information Type | Description |
| How to contact | Main page >> Contact us |
| Online chat | No |
The National Home Warranty customer service representatives are helpful and insightful on everything home warranties. You can access a call agent during business hours only over the phone and online.
If you live in the Las Vegas area, please dial (702) 641-8888.
If you live in the Phoenix area, you may use the number (480) 428-8800.
All others can call the toll-free number (855) 649-4872.
If you need to request service, visit your customer portal, or view a sample contract, the comprehensive website, www.nhwusa.com, is your source for all inquiries. For service requests, the company will accept claims by phone or online. There is no online chat available, which may cause some inconvenience, but you may try to contact the company’s representatives via social media.
Benchmarks
| Information Type | Description |
| Company size | No data |
| Annual revenue | No data |
| Number of homeowners | No data |
| Number of BBB complaints closed within last 3 years | 16 |
| Traffic | 480 |
| Number of independent contractors | No data |
Reputation
| Information Type | Description |
| BBB accreditation | A+ (Accredited) |
National Home Warranty is quite a reputable company, which is verified by the fact that it has an A+ BBB rating and accreditation. This makes the quality of the company’s service comparable to the best home warranty providers. In general, this means that clients trust National Home Warranty, and so can you.
Coverage
When choosing a home warranty provider, it is important to understand what items a company protects and what the costs are to know what to expect.
Unlike most companies in the market, National Home Warranty does not give customers a chance to choose among home warranty plans. This warranty only offers comprehensive plans (combo), protecting the most common and important home systems and appliances.
National Home Warranty provides combo plans for almost twice the lowest price than one of the industry leaders—Landmark Home Warranty—but the range of the covered items is quite limited.
The Essential Coverage Plan covers all main home systems, including pest protection, major kitchen equipment, except the refrigerator. Remarkably, there are no laundry appliances covered under the main plan. You can choose this option among the add-ons, along with pool and spa, water softeners, and tune-ups. A detailed list of the covered items provided by National Home Warranty is given in the table below.
It’s important to keep in mind that this home warranty service requires a flat-rate of $75 per service claim submitted for all plans.
Summary of Plans and Coverage:
Before committing, you need to know exactly what you want to be covered under warranty to prevent any unexpected or costly repairs of your household systems and appliances.
Air Conditioning and Heating System
National Home Warranty coverage offers protection for both cooling and heating systems designed for a residential application that does not exceed a 5-ton capacity. The company services all main parts and components of these systems necessary for good operation. As for the a/c system, the company covers ducted electrical central air conditioners and ducted water evaporative coolers. Regarding heating, there is protection for primary gas or electric heating systems built into the wall. Both systems coverage is limited up to $1,500 each.
Plumbing System
This home warranty takes responsibility for the clearing of stoppages in sinks, tubs, shower drains, toilets, and the clearing of sewer and mainline stoppages up to 100 feet, which can be cleared through an existing ground-level cleanout or removable p-trap.
The exclusion is stoppages caused by roots, freezing, or other foreign objects. The warranty also covers all major plumbing components for ductwork, toilets, showers, alongside leaks and breaks of water, drain, gas, waste, or vent lines. National Home Warranty contracted plumber is not responsible for damages due to inadequate or excessive water pressure.
Electrical System
National Home Warranty maintains all kinds of electrical wiring in the house, including telephone, except audio, video, computer, intercom, and alarm security wiring, and systems. The company’s plan covers the main electrical panels and subpanels, breakers, and fuses.
Other Systems
This home warranty offers coverage for such important systems as pest control and protection, providing pesticide treatment for ants, crickets, spiders, silverfish, millipedes, centipedes, pillbugs, ground beetles, earwigs, clover mites, and sowbugs. There is also coverage for garage doors, including all components of the opener unit, except doors, remotes, and keypads. National Home Warranty does not cover central vacuum, attic and ceiling fans, sprinklers, and outside water, gas, electric lines and roof leaks (explore reputable roof warranty providers to address your roofing requirements).
Home Appliances
National Home Warranty provides home protection for the most common kitchen equipment, including ovens, kitchen refrigerators microwaves, dishwashers, trash compactors, garage door openers, and hot water heaters. The coverage offers repairs or replacement of all parts and components essential for the covered appliances’ primary functions. It is unusual, but the refrigerator is not covered under the essential plan.
There is also a list of add-ons available in the National Home Warranty coverage, including pool and spa, laundry equipment, water softeners, and refrigerator ice makers.
This warranty also covers failures caused by lack of maintenance. The cost of optional coverage is $50 to $125, which is less than the other home warranty companies. However, the selection of items in this list is quite limited when compared to the industry average.
The Fine Print
| Item | Value | Comparison to Industry |
| Coverage effective after | 30 days | Above industry average |
| Cancellation with refund within | 20 days | Below industry average |
| Cancellation fee | $50.00 | Above industry average |
| Automatic policy renewal | Yes | As 92% of industry |
| Time to cancel automatic renewal | 45 days | Above industry average |
| Fee for contract transfer | $0.00 | At industry minimum |
| Max time to submit claim | Unknown days | n/a |
| Repair timeframe | Unknown business days | n/a |
| Repair timeframe (weekends and holidays) | Unknown days | n/a |
| Free second opinion | No | As 42.3% of industry |
| Emergency service available | Yes | As 87.3% of industry |
| Hours for service calls | Business Hours | As 13.5% of industry |
| Reservice if repairs fail | Yes | Standard for industry |
| Free reservice period (parts) | 90 days | Below industry average |
| Free reservice period (labor) | 30 days | At industry minimum |
One of the most vital things that make customers trust a home warranty provider is its transparency of the terms and conditions and the accessibility of this information. It is essential to know how long your home warranty will last, how much time you have to cancel it if needed, how much you will have to pay for the service call, and so on. In preparing this part of the National Home Warranty review, our team studied all available data on the company’s terms to clearly understand the principles of their service.
National Home Warranty coverage becomes valid after 30 days, which is almost the industry’s maximum point. The cancellation fee here is a little bit less than most companies require and amounts to $50. Like most home warranties, this one has an automatic policy renewal with the time to cancel is 30 days. If you do not agree with the contractor’s opinion, it does not offer a free second opinion, as many other providers do.
Unlike the majority of home warranties, National Home Warranty accepts service calls only during business hours, but emergency service is available. You can also apply for reservice if the repairs fail. This is a guarantee that the contractors are interested in the quality of their work, as well as a successful and long-term solution to your problem.
If some part repairs fail, the company provides 90 days of free reservice, which is more than the industry average. However, the period of labor is only 30 days, which is less than most companies offer.
Since there is no information about the repair timeframe during the week, as well as weekends and holidays, unexpected repair delays may occur.
If you’re interested in transferring a contract to a new homeowner, your coverage is transferable to this company. We suggest talking with a real estate agent and National Home Warranty representative to initiate this process.
To sum it up, National Home Warranty shows most of its work terms quite clearly and transparently, despite some gray areas.
Feedback
When choosing a home warranty, it is helpful to learn the experience of existing customers of the company. Our analysts did careful research through the most recent customer comments about National Home Warranty from the biggest client rating sites such as the BBB, Yelp, and Google Reviews to provide you with this information.
According to the ratings given to the company by these sites, the level of customer satisfaction is within the industry average range. For example, this provider has 2.0 rating on Yelp, compared to 1.7 of the market average, whereas Google Reviews gave the company the same score, which is lower than most companies have on this site.
Almost 20% of National Home Warranty clients reported good work. In terms of contractors and communication, the opinions were divided, with the company’s technicians considered to be skillful by 11% of the clients. However, the same number of customers viewed them as unprofessional because they did not manage to conduct the needed repair, and the client had to pay another service call fee.
The same thing can be said about the level of communication. National Home Warranty users, 17%, had unpleasant and unexpected situations where their claims were rejected due to misunderstanding the company’s terms and conditions. There were also complaints from 11% of the customers, where they had to pay for repair or replacement themselves because the company refused to do so. This data allows us to consider this home warranty provider reliable, but with somewhat tricky terms.
Final Thoughts: Is National Home Warranty good?
Our team of analysts did a comprehensive study of National Home Warranty’s service, comparing it to other similar companies in terms of coverage, pricing, customer feedback, and its terms and conditions against the industry average.
In general, this company provides reasonable coverage for an affordable cost. Despite the limited selection of optional coverage, this home warranty package may suit customers who want to have all of their major systems and appliances protected without having to sort through a variety of plans, as they are all combo plans.
