Landmark Home Warranty Review

Are you considering purchasing a Landmark Home Warranty in 2018 but are not sure if it is the right one for you? If so, then this review we created is for you. Unlike many other Landmark Home Warranty reviews, this one is based on meticulous research of the company, as well as a combination of real client feedback collected from multiple consumer reporting sites.

This Landmark Home Warranty review will answer any questions that you might have about the company’s trustworthiness, coverage, plans, costs, and policies. Additionally, ReviewHomeWarranties.com team went through the customer feedback to see what other people had to say.

Updated for Nov 21, 2018

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Landmark Home Warranty Reviews by Our Readers
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Covered States
Hawaii Alaska Florida New Hampshire Michigan Vermont Maine Rhode Island New York Pennsylvania New Jersey Delaware Maryland Virginia West Virginia Ohio Indiana Illinois Connecticut Wisconsin North Carolina District of Columbia Massachusetts Tennessee Arkansas Missouri Georgia South Carolina Kentucky Alabama Louisiana Mississippi Iowa Minnesota Oklahoma Texas New Mexico Kansas Nebraska South Dakota North Dakota Wyoming Montana Colorado Idaho Utah Arizona Nevada Oregon Washington California
Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating:
Covered Appliances and Systems
Facts and Figures
30 days
Effective in
24/7
Hours
$75
Cancellation
$145 - $735
Premium
$70 - $100
Deductible
$500 - $2000
Limits
Pros And Cons
Excellent BBB rating B+
Market veteran
Large and established firm
Different plan types available
Emergency service available
Free cancellation within 30 days

High cancellation fee
1 day to submit a claim

Editorial Notes

Serving the customers for almost 15 years, Landmark Home Warranty has gained a solid reputation of being a reliable home warranty company that provides routine and emergency services, requiring contractors to schedule an appointment within an hour of an emergency claim request.

Non-emergency claims are usually responded to within four business hours, or the next day, if submitted after hours. These features gained Landmark Home Warranty many positive reviews on Yelp, Google, and other consumer reporting sites. The Landmark Home Warranty BBB rating is B+.

Before you sign up, do not hesitate to ask a representative for a Landmark Home Warranty coupon, as they offer discounts from time to time, especially around the holidays. 

Premium cost level:

Trustworthiness

One of the most important things that many potential customers want to know about a home warranty company is whether they can trust it. One of the most accurate signs of a company’s trustworthiness is its age, or how long it has been serving the clients, as untrustworthy companies do not survive long.

Landmark Home Warranty has been on the market since 2004, which is a significant amount of time, comparable to industry leaders such as Choice Home Warranty, which was established in 2005. Landmark Home Warranty serves the following states of Arizona, Indiana, Nevada, Oregon, Texas, and Utah.

Accessibility

How to contact
Online chat
Yes
Social media

Another sign of a company’s trustworthiness is how easy it is to reach their representatives on any level. Alma Jeppson is the owner and CEO of the Landmark Home Warranty Corporation. In case you have any questions, issues, or concerns, you can contact the company’s representatives by phone at 844-770-7167, online via chat, or through the contact form on their website.

Benchmarks Landmark Home Warranty Other companies

Company size
1,500
0 1,650
Annual revenue
$1,160,000,000
0 $1,276,000,000
Number of homeowners
2,000,000
0 6,380,000
Number of BBB complaints closed within last 3 years
344
0 14,850
Traffic
16,900
0 383,900
Number of independent contractors
15,000
0 44,000

Reputation

BBB accreditation
B+ (Accredited)
Awards
2016 the Utah Best of State winner for Home & Appliance Services

Landmark Home Warranty is accredited by Better Business Bureau, which maintains high standards for small and medium businesses all across the USA. Landmark Home Warranty BBB rating is B+.

Coverage

Once you have decided which home systems and appliances you want to be covered, it is time to select a plan that will satisfy all of your needs for a home warranty. Landmark Home Warranty plans consist of two options, the Home Systems Plan, and the Total Protection Plan. The prices for these plans are listed below. Landmark Home Warranty’s pricing listed in their brochure is comparable to that of industry leaders such as Choice Home Warranty or Select Home Warranty.

The Home Systems Plan includes home systems repairs and tune-ups, as well as pest control and subterranean termite treatment. This plan would be the best for you if had your kitchen and laundry appliances recently updated, and they are still covered under the manufacturer's warranty. Please remember that the manufacturer’s warranty and home warranty cannot be combined.

The Total Protection Plan covers all home systems mentioned in the table below, plus pest control and termite treatment, and on top of that all major kitchen appliances, central vacuum, washer and dryer, and garage door opener. This plan would work the best for those homeowners who prefer to have peace of mind by covering as much as possible under their home warranty protection.

Both plans can have add-ons, such as coverage for a booster pump, saltwater equipment, wet bar refrigerator, grinder pump, water softener, well pump, roof and exterior piping repairs, and other items. 

Summary of plans and coverage:

Coverage Term
Service Call Fee
ItemsLimit Gold Combo Plan Platinum Combo Plan Gold Systems Plan Silver Systems Plan Silver Combo Plan Platinum Combo Plan Silver Combo Plan Optional Coverage
Premium Amount - $500.00 $61.25 $55.84 $675.00 $610.00 $40.42 $35.00 $425.00 $360.00 $145.00 $145.00 $12.08 $12.08 $400.00 $550.00 $475.00 $15.00 - $340.00
Service Call Fee - $70.00 $70.00 $100.00 $70.00 $100.00 $70.00 $100.00 $70.00 $100.00 $70.00 $100.00 $70.00 $100.00 $70.00 $70.00 $70.00 -
Term, Month - 12 1 1 12 12 1 1 12 12 12 12 1 1 12 12 12 12
Coverage$500.00 - $2,000.00

Before you start reading this section, take a look around the house. Think about which home systems and appliances you would like to cover under a home warranty and then read this section carefully. Does Landmark Home Warranty protection meet your expectations for coverage?

Many customers who omit this section in our review later post negative feedback on consumer reporting sites. They have horror stories about the home warranty company that refused to cover certain parts of home systems or appliances that were not included in the contract in the first place. This is why it is always good to go through the list of covered and uncovered items in order to know in advance what to expect from a home warranty company.

Air Conditioning and Heating System

Air conditioner covered by a home warrantyLandmark Home Warranty offers coverage for multiple units of forced air, gas, or electrical heating systems as well as multiple units of air conditioning systems. All mechanical parts, thermostats, and leaks in accessible refrigerant lines are included in the home warranty. Refrigerant recovery, recapture, and recharge is limited to $20 per pound, and the ductwork is covered up to $500 maximum for diagnostics, repair, or replacement. Annual air conditioning and heating system tune-ups are available upon request.

Plumbing System

Landmark Home Warranty insurance provides coverage for multiple units of gas or electric water heaters up to 70 gallons, or tankless water heaters. It also covers plumbing pipe leaks and clearing of drain line stoppages through an accessible cleanout up to 100 feet from the access point. Toilets with all the related mechanisms, valves for shower and tub, whirlpool motor, recirculating pump, and diverter valves are covered as well. Additional coverage includes permanently installed sump pumps for groundwater only.

Electrical System

All the wiring inside of the house, panels, plugs, switches, junction boxes, circuit breakers, and exhaust fans are included under Landmark Home Warranty coverage. LHW will provide access to the wiring through unobstructed walls, ceilings, and doors only, and will provide cash in lieu of returning the access opening to a rough finish condition in the following amounts: smaller than 5 square feet: $40; 5–10 square feet: $65.

Home Appliances

For all major home appliances, such as washer and dryer, refrigerator, dishwasher, built-in microwave or oven, Landmark Home Warranty protection covers all mechanical components and parts crucial to the operation of the appliance. Garage door opener and garbage disposal are also included in some protection plans.

Additional Items and Services

In addition to the items listed above, Landmark Home Warranty plans can be supplemented with coverage for swimming pool and hot tub, central vacuum, standalone freezer, water softener, and other items. Additional services include roof leak repair, exterior pipe leak repair, pest control, and subterranean termite treatment.

The Fine Print

Item
Comparison to Industry
Coverage effective after
Above industry average
Cancellation with refund within
Above industry average
Cancellation fee
Above industry average
Automatic policy renewal
As 94.7% of industry
Time to cancel automatic renewal
At industry minimum
Fee for contract transfer
Above industry average
Max time to submit claim
At industry minimum
Repair timeframe
At industry maximum
Repair timeframe (weekends and holidays)
n/a
Free second opinion
As 47.4% of industry
Emergency service available
As 88.7% of industry
Hours for service calls
As 85.5% of industry
Reservice if repairs fail
Standard for industry
Free reservice period (parts)
At industry minimum
Free reservice period (labor)
At industry minimum

Truly reputable companies do not have to hide anything deeply in complicated policy terms. On the contrary, they will explain all the rules of the game simply and clearly to their customers and put them where anybody can find them. While collecting data for this Landmark Home Warranty review, we found that the company website was conveniently organized and very user-friendly.

We not only carefully read all of the fine print and collected as much information as possible, but we also compared it to the industry standards in the table above. New customers should keep in mind that the contract will be renewed automatically unless canceled. This is a standard procedure for most home warranty companies. Automatic renewal can be stopped for a $75 cancellation fee.

Customer Reviews and Feedback

Quotes from actual customer reviews:

I have had Landmark for years. I would highly recommend this company to all my friends and family, because everyone I speak with in customer service are amazing individuals and truly care about each and every customer.

Google Reviews, August 31, 2018

They used 5 star service which is fine. The contractor came out, serviced our unit and had everything done in about 45 min. Now a few days later we are getting calls about a secondary ticket being created because the contractor had to rewire the outside unit and change a part on the inside unit. We were NEVER advised that these 2 minuscule repairs would cause the opening of another service ticket and an additional FULL charge. When speaking to their customer service, they admit the error and how they need more communication. Yet, I am here out the money because as they stated, they did the work. Read less

Yelp, Las Vegas, Nevada March 22, 2018

Summary of ratings from popular review sites:

Landmark Home Warranty Industry Average

Website

Relative Score

Adjusted Score

Yelp
275
121
1.5
1.8
2.1
Ripoff Report
13
25
1.0
1.0
2.4
Pissed Consumer
20
137
1.5
1.4
2.6
BBB
329
183
3.9
3.2
2.9
Google Reviews
1090
372
3.4
3.2
2.6
YSCAM
5
11
1.0
1.0
2.4
Active Rain
7
15
4.4
4.3
2.5

Summary Rating
2.5
2.4
2.2

Types of repairs performed according to customer feedback:

Air conditioner Heating system Garage door Washer Water heater Refrigerator Disposal Spa Electrical Pool Plumbing Microwave Ceiling fan Locksmith Oven

Main takeaway points from customer feedback:

Landmark Home Warranty Industry Average
Good work
12%
12%
Professional contractor
2%
6%
Good communication
14%
5%
Money offer
4%
4%
Fast work
2%
3%
Act of good faith
0%
0%
Communication problems
4%
18%
Repair delay
24%
17%
Claim denial
18%
12%
Unprofessional contractor
8%
7%
Tricky terms
2%
7%
Unexpected costs
12%
7%
Payment delay
0%
2%

Before you make a commitment to Landmark Home Warranty, it will be useful to know what other people say about it, especially those who have been customers with the company for a while. We have collected over a thousand Landmark Home Warranty reviews from eight consumer reporting sites.  


Looking at all the reviews we have on hand, it seems like Landmark Home Warranty is one of the best home warranty companies in the industry. Most BBB reviews of Landmark Home Warranty were positive, and Google Reviews customers rated it above average.

The customers that left negative reviews were not completely satisfied with contractor’s services, but the company representatives showed high professionalism by reacting efficiently to each concern.

The Final Words

Is Landmark Home Warranty Good?

We hope that this Landmark Home Warranty review helped you answer this question. The company has been on the market for almost 15 years, earning a solid reputation among homeowners in Arizona, Texas, Utah, Nevada, Oregon, and Indiana. If you live in one of these states, this home warranty company may become a good fit for your need.

There are two Landmark Home Warranty plans that provide coverage for all major home systems, kitchen and laundry appliances, as well as pest control, termite treatment, and more. Additionally, you may purchase add-ons such as roof repair and outside piping repair. This option is not usually available at other home warranty companies.

Upon analyzing customer reviews, we found that the Landmark Home Warranty BBB rating was B+, which is very good for any business, especially a home warranty company. Consumer reporting sites, such as Google Reviews and Active Rain also showed high ratings.

Overall, we can say that Landmark Home Warranty is a credible and reputable company that cares about its customers. For a free quote, click on the green “Visit Website” button or call 844-770-7167, and don't forget to ask for a Landmark Home Warranty coupon, which may help you save money on a yearly payment or get an extra month free of charge.

Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating: