Do you want to avoid the headaches and high costs caused by a home appliance malfunctioning or breaking down? Then you should trust the maintenance of your house to an esteemed home warranty company.
Our team at Today’s Homeowner has been researching information about iBex Home Warranty, including its pricing, plans, coverage and coverage limits, terms and conditions, as well as the most valuable information of all – customer feedback. We will also compare iBex Home Warranty to the industry standards and to its competitors to help you make the right decision.
If you live in Utah and want to choose a trustworthy home warranty company, read this iBex Home Warranty review carefully to help you make this important decision.
Our Preferred Home Warranty Alternatives
Today’s Homeowner recommends a few home warranty companies to our readers. Below, you’ll see our latest suggestions and their money-saving deals. You can also read our review of the companies with similar home warranty plans to learn more about these top picks.
Company Pros and Cons
This section covers the company’s high-level pros and cons. We suggest keeping these points in mind as you continue reading.
Editorial Notes
iBex Home Warranty has provided coverage for homeowners in Utah since 2017 and is based in Logan, UT. This home warranty company has a wide presence on social media.
Although customer choice for this home warranty is limited because there is only one plan available, the company offers pretty high coverage limits and pricing that’s average for Utah.
Unfortunately, if you want your pool to be covered under a home warranty, you are out of luck as the company doesn’t offer optional coverage for pools.
However, if you’re looking for air conditioning and heating system coverage, iBex Home Warranty provides free pre-season tune-up and four free furnace filters, which is much more generous than most companies.
One unusual policy from iBex Home Warranty is that clients have to pay varying fees for a service call, not a fixed fee. The price depends on the time when they contacted the company: $60 for servicing breakdowns during business hours and $120 for emergency cases occurring after hours, during weekends and on holidays. As for iBex Home Warranty terms and conditions, there is a lot of gray area in the fine print. So, contact the company’s reps to clarify all the details regarding your specific needs.
iBex Home Warranty boasts a Better Business Bureau rating of A, which shows that they do their best to satisfy their clients. Moreover, they currently have no negative reviews on mainstream consumer reporting sites. Clients praised communication, prompt response, contractor skills, and excellent workmanship in their reviews.
We encourage you to read this iBex Home Warranty review so that you could make an informed decision regarding a home warranty coverage for your home systems and appliances.
If you’re looking for a trusted, industry-leading home warranty company, we recommend Choice Home Warranty. They’re a top-rated brand, and right now you can take advantage of their current promotions that get you $50 off, plus one free month and free 30-Day cancellation.
Trustworthiness
Can you trust the maintenance of your home to iBex Home Warranty company? To answer this question, our research team has analyzed the information available on the company website, as well as iBex Home Warranty reviews on consumer reporting sites such as BBB and Google Reviews.
Legal
| Information Type | Description |
| Ownership | APA Properties, LLC |
| Established | 2017 |
| CEO | Preston Boswell, Co-Owner |
| Registered in | Logan, UT |
| Address | PO Box 12969, Ogden, UT 84412-2969 |
| Available states | Utah |
| Type of company (private, public) | Private |
| Mediation and arbitration bodies | Disputes are resolved in American Arbitration Association |
iBex Home Warranty is a Utah-based business that opened its doors in 2017. It’s a comparatively young company; for example, First American Home Warranty has been operating since 1984.
This home warranty service provider offers home protection only for residents of Utah, making its service area very limited. However, this can be considered as an advantage, as they are more familiar with the area, so they understand Utah homeowners’ needs very well.
In case the customer is not satisfied with the company’s services, they may file a dispute. Any disputes that cannot be solved by iBex Home Warranty’s representatives will be resolved by the American Arbitration Association.
Accessibility
| Information Type | Description |
| How to contact | Main Page >> Contact Us |
| Online chat | No |
Another important indicator of reliability is access to the company. To get a free quote from iBex Home Warranty, you can contact their representatives via phone or through the contact form. You can find both on their official website. Although there is no online chat available, you can find iBex Home Warranty’s pages on Facebook and Instagram, so the company reps may be contacted via Messenger and Direct.
Benchmarks
| Information Type | Description |
| Company size | 22 |
| Annual revenue | No data |
| Number of homeowners | 9,337 |
| Number of BBB complaints closed within last 3 years | 0 |
| Traffic | 300 |
| Number of independent contractors | 32 |
iBex Home Warranty company was accredited by the BBB and has an A rating that makes its rating higher than most companies in the industry.
Reputation
| Information Type | Description |
| BBB accreditation | A+ (Accreditated) |
Coverage
To make the right choice of home warranty coverage, you should think carefully about what home systems and appliances you want to protect. This can help you choose the right coverage plan and avoid spending extra money. In this part of the iBex Home Warranty review, we researched the company’s coverage plans, pricing and limits, and compared these with other home warranty providers.
iBex Home Warranty offers only one plan, which is more comprehensive and inclusive compared to other home warranty providers that usually offer more than one plan. For instance, Select Home Warranty and AHW offer their customers three plans to choose from. Having just one comprehensive plan makes it easy and simple to learn about the company’s coverage, price,- and terms.
The cost of the plan depends on the coverage duration – the coverage for 1 month costs $50, while the protection for 12 months is $500. Therefore, if you want to save money in the long run, choose the yearlong option.
Overall, iBex Home Warranty’s price is within the average annual premium cost in Utah. This company’s price range is similar to Total Home Protection which is operating in this state as well. iBex Home Warranty’s plan provides coverage for the main home systems and appliances, such as air conditioning, electrical, plumbing, dishwasher, attic fan, sewage ejector pump, and others. A complete list of items is given in the table below.
It’s unusual that this home warranty company doesn’t offer optional coverage for additional home systems. This can be inconvenient for customers because they have no choice about what to cover and there are no opportunities to expand the plan.
As for deductibles, iBex Home Warranty differs from the norm once more, as there is a $60 co-pay per claim for claims that can be addressed during normal business hours and a $120 co-pay per claim for claims that require attention after hours or on a non-business day. This policy is unusual for the industry, but the cost of a service call during business hours is less than the industry average of $75. However, there are also companies like Complete Appliance Protection which don’t charge for deductibles at all.
iBex Home Warranty’s coverage limits are pretty high – from $1,000 to $3,000 – and are comparable to American Home Shield. However, there are home warranty companies offering their customers even higher limits: 2-10 Home Buyers Warranty protects its customers up to $25,000.
Summary of Plans and Coverage:
Air Conditioning and Heating System
The coverage limit for the A/C system is $2,500. iBex Home Warranty provides a pre-season tune-up of air conditioning and heating systems. The company services exterior A/C condensing units, interior A/C evaporator coil, freon and refrigerant. As for the heating system, this home warranty company gives four free furnace filters.
Plumbing System
iBex Home Warranty covers water supply lines within main foundation walls, water main pressure regulators, water heaters, toilets, drain fixtures and pop-up assemblies, garbage disposals, drain pipes within the foundation walls, natural gas supply, and other items.
Electrical System
Electrical system coverage by iBex Home Warranty is capped at $2,000. Interior power supply wiring, outlets, and light switches are covered under the company’s warranty. For a detailed listing of the components and parts that are not covered by the policy, please refer to the table above.
Home Appliances
iBex Home Warranty takes responsibility for dishwashers, disposal, oven, refrigerator, and the washer and dryer. The coverage limit for most home appliances is $3,000.
The Fine Print
| Item | Value | Comparison to Industry |
| Coverage effective after | 30 days | Above industry average |
| Cancellation with refund within | Unknown days | n/a |
| Cancellation fee | $50.00 | Above industry average |
| Automatic policy renewal | Yes | As 92% of industry |
| Time to cancel automatic renewal | Unknown days | n/a |
| Fee for contract transfer | $Unknown | n/a |
| Max time to submit claim | Unknown days | n/a |
| Repair timeframe | 1 business days | At industry minimum |
| Repair timeframe (weekends and holidays) | 1 days | At industry minimum |
| Free second opinion | Unknown | n/a |
| Emergency service available | Yes | As 87.3% of industry |
| Hours for service calls | Business Hours | As 13.5% of industry |
| Reservice if repairs fail | Unknown | n/a |
| Free reservice period (parts) | Unknown days | n/a |
| Free reservice period (labor) | Unknown days | n/a |
It is essential for any reputable home warranty company to have clear terms and conditions. Read this Fine Print section carefully as this will help you avoid mishaps like denied claims or extra out-of-pocket expenses later down the road.
In this part of the iBex Home Warranty review, our analysts have worked to collect all the relevant information and compared it to the industry standards. We found that iBex Home Warranty doesn’t provide information about policies like the cancellation period, time to cancel automatic renewal, the fee for contract transfer, time to submit a claim, repair timeframe, getting a free second opinion, or reservice if repairs fail.
It is important to know how long it takes for a home warranty company to activate its services. Coverage provided by iBex Home Warranty for repairs or replacement of protected appliances and systems begins thirty days after you purchase your subscription. This is the usual time interval for the industry and is also the policy for Select Home Warranty, First American Home Warranty, HomeServe USA, and many other companies.
You have 30 days to cancel the policy if you change your mind. However, you will have to pay a $200 cancellation fee. This is a regular practice, but the fee itself is higher than usual. Like most companies in the market. For instance, Home Warranty of America, AHW charges only a $30 cancellation fee. Moreover, there are companies such as 2-10 Home Buyers Warranty offering free cancellation to its customers.
This is unusual for the industry, but the company’s representatives are available only during business hours. Hello Super is one other home warranty company that only has representatives available during business hours, but most companies are available 24/7.
There is a $60 deductible per claim for claims that can be addressed during normal business hours, and a $120 deductible for claims that require after-hours, weekends and holidays. That is, contractors will work after hours, but for a higher fee.
As you can see, there are some gray areas that customers should review with a company representative before purchasing a warranty plan.
Feedback
Prior customer experience is very helpful in deciding which home warranty company to choose. For this reason, in this part of the iBex Home Warranty review, we will provide you with the results of our study conducted across the biggest consumer reporting sites. This will help you learn if the clients of this company are satisfied with their service or not.
We have found very few iBex Home Warranty reviews on Google Reviews and BBB. It may seem strange that there is little feedback but the company has been operating for not so long. It’s good that there were no complaints at all for about two years.
Upon analyzing iBex Home Warranty warranty reviews, we found out that half of the company’s customers wrote about being satisfied with the work performed, and a quarter said they had a positive experience with the contractors. Almost 75% of customers were satisfied with the communication, and 13% of the company clients praised the speed of the repairs in their review (compared to an industry average of 3%).
Moreover, clients are satisfied with the company’s service according to an A-rating from one of the biggest customer rating sites – the BBB – along with its accreditation.
Is iBex Home Warranty the right choice for you?
iBex Home Warranty is a new home warranty company that entered the industry in 2017. Unfortunately, the company provides its home warranty services in only one state – Utah.
iBex Home Warranty makes it simple for the customers to select coverage for the most essential and commonly-used home systems and appliances with their comprehensive plan. The pricing for this plan is within the average pricing in the state. The company does not provide any add-ons because they are already included. For example, iBex home warranty plan includes items such as the sump pump and garage door, which other companies leave for the optional coverage list.
This is also unusual for the industry, but the company provides its regular services only during business hours; however, in case of an emergency after hours or on a non-business day, you will have to pay an extra service call fee.
Existing customers of this provider are pleased with its services, as shown by the absence of negative reviews and the company’s A rating from the BBB. Customers who have already purchased iBex Home Warranty’s plan have positively reviewed the work of the company and praised the professionalism of the contractors.
So, if you consider iBex Home Warranty a suitable home warranty company for you, you can get a free quote by visiting the company’s website, via phone or social media. However, if after reading this iBex Home Warranty review you doubt that this company will fully match your needs, there are a lot of other home warranty company reviews on Today’s Homeowner for you to look through to find the best one for your home.
