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HomeServe USA Review

Why should you read this HomeServe USA review for 2019? Because here you will find all of the information about the company's operation you will need when choosing a home warranty service provider. The analysts at ReviewHomeWarranties.com studied the company’s terms and conditions, pricing, coverage, as well as HomeServe USA reviews from its customers. We also compared it to some of the best home warranty companies. We show you here all the pros and cons of this provider to help you in making the right choice. If you want to have peace of your mind about your home repairs, read this review carefully, and decide whether this company suits your needs or not.

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Official website: www.homeserveusa.com
HomeServe USA Reviews by Our Readers
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Covered States
Hawaii Alaska Florida New Hampshire Michigan Vermont Maine Rhode Island New York Pennsylvania New Jersey Delaware Maryland Virginia West Virginia Ohio Indiana Illinois Connecticut Wisconsin North Carolina District of Columbia Massachusetts Tennessee Arkansas Missouri Georgia South Carolina Kentucky Alabama Louisiana Mississippi Iowa Minnesota Oklahoma Texas New Mexico Kansas Nebraska South Dakota North Dakota Wyoming Montana Colorado Idaho Utah Arizona Nevada Oregon Washington California
Pros And Cons
  • Lower chance of claim denial
  • Choose your own service fee!
  • 24/7 service calls
  • Market veteran
  • Excellent BBB rating A+
  • Accredited by BBB

  • Poor communication reported
  • Not available in all states
Covered Appliances and Systems
  • Icon
view more
Air conditioner
Covered by Systems Plan, Combo Plan (up to $1,500.00)
Get coverage with HomeServe USA
Heating system
Covered by Systems Plan, Combo Plan (up to $1,500.00)
Get coverage with HomeServe USA
Ductwork
Covered by Systems Plan, Combo Plan (up to $1,500.00)
Get coverage with HomeServe USA
Humidifier
Not covered
Air cleaner
Not covered
Vacuum
Covered by Systems Plan, Combo Plan (up to $1,500.00)
Get coverage with HomeServe USA
Refrigerator
Covered by Appliances Plan, Combo Plan (up to $1,500.00)
Get coverage with HomeServe USA
Refrigerator ice maker
Not covered
Free-standing ice maker
Not covered
Wine refrigerator
Not covered
Stand-alone freezer
Not covered
Microwave
Covered by Appliances Plan, Combo Plan (up to $1,500.00)
Get coverage with HomeServe USA
Oven
Covered by Appliances Plan, Combo Plan (up to $1,500.00)
Get coverage with HomeServe USA
Dishwasher
Covered by Appliances Plan, Combo Plan (up to $1,500.00)
Get coverage with HomeServe USA
Water dispenser
Not covered
Trash compactor
Covered by Appliances Plan, Combo Plan (up to $1,500.00)
Get coverage with HomeServe USA
Disposal
Covered by Systems Plan, Combo Plan (up to $1,500.00)
Get coverage with HomeServe USA
Cooktop exhaust fan
Not covered
Ceiling fan
Covered by Systems Plan, Combo Plan (up to $1,500.00)
Get coverage with HomeServe USA
Attic fans
Covered by Systems Plan, Combo Plan (up to $1,500.00)
Get coverage with HomeServe USA
Bath exhaust fan
Not covered
Whole house fan
Not covered
Washer
Covered by Appliances Plan, Combo Plan (up to $1,500.00)
Get coverage with HomeServe USA
Dryer
Covered by Appliances Plan, Combo Plan (up to $1,500.00)
Get coverage with HomeServe USA
Plumbing
Covered by Systems Plan, Combo Plan (up to $1,500.00)
Get coverage with HomeServe USA
Plumbing stoppages
Not covered
Water heater
Covered by Systems Plan, Combo Plan (up to $1,500.00)
Get coverage with HomeServe USA
Water purification
Not covered
Water softener
Not covered
Well pump
Not covered
Toilet
Covered by Systems Plan, Combo Plan (up to $1,500.00)
Get coverage with HomeServe USA
Septic
Not covered
Sump pump
Not covered
Septic tank pumping
Not covered
Outside sewer line
Not covered
Outside water line
Not covered
Electrical
Covered by Systems Plan, Combo Plan (up to $1,500.00)
Get coverage with HomeServe USA
Generator
Not covered
Garage door
Covered by Appliances Plan, Combo Plan (up to $1,500.00)
Get coverage with HomeServe USA
Doorbell
Covered by Systems Plan, Combo Plan (up to $1,500.00)
Get coverage with HomeServe USA
Alarm
Not covered
Outside electrical line
Not covered
Outside gas line
Not covered
Pool
Not covered
Spa
Not covered
Pests
Not covered
Sprinkler
Not covered
Roof leaks
Not covered
our overall rating 86.50%
Updated for Jun 16, 2019
Facts and Figures
  • Effective in30 days
  • Hours 24/7
  • Cancellation?
  • Premium $444 - $636
  • Deductible$75 - $125
  • Limits$1,500
Ratings
  • Trustworthiness:
  • Plans and Coverage:
  • Feedback:
  • The Fine Print:
  • Promotions:
  • Editor Rating:
  • Reader Rating:
Editorial Notes

Being an experienced home warranty service provider, HomeServe USA has acquired a solid position in the market. This is testified to by their BBB accreditation, and an A+ rating. Moreover, we found positive customer comments on such customer rating sites as Yelp and Google Reviews. 

HomeServe USA provides protection for home systems and appliances separately and in a combination

The company's premiums and deductibles are comparable to the market average prices. Another advantage of this company is the round-the-clock accessibility of its reps, providing you with professional contractors ready to solve your problems as soon as possible. 

We encourage you to read this HomeServe USA review, as well as the advertiser disclosure, in full, so that you could make an informed decision regarding a home warranty coverage for your home systems and appliances. 

Summary rating:
Value for money:
Good
800-313-0988 Visit website
Trustworthiness

There are several signs of a home warranty company's credibility. First of all, is its experience and the number of customers served. This company was started in 2003 in Norwalk, Connecticut. It has successfully provided its services to homeowners across the USA, excluding Hawaii and Alaska. 

Legal
Ownership
HomeServe USA Corp.
Established
2003
CEO
John Kitzie, CEO
Registered in
Norwalk, CT
Address
601 Merritt 7, Norwalk, CT 06851
Available states
Arizona, California, Colorado, Connecticut, Illinois, Indiana, Massachusetts, Michigan, Missouri, New Jersey, New Mexico, North Carolina, Tennessee, Virginia
Type of company (private, public)
Private
Mediation and arbitration bodies
All disputes are resolved by Final and Binding Arbitration or in Small Claims Court

If you are dissatisfied, or any disputes occur, they will be resolved by arbitration or in small claims court. 

Accessibility
Online chat
Yes
Social media

Another sign is a company's accessibility. You can contact HomeServe USA at 601 Merritt 7, Norwalk - the company’s headquarters, or you can use a contact form on the official website. There is also an online chat and pages on Facebook, Twitter, and YouTube available. This makes HomeServe USA user-friendly and convenient.

Benchmarks
HomeServe USA
Other companies
Company size
No data
0
1,650
Annual revenue
No data
0
$1,276,000,000
Number of homeowners
No data
0
2,200,000
Number of BBB complaints closed within last 3 years
326
0
12,770
Traffic
28,500
0
383,900
Number of independent contractors
No data
0
44,000
Reputation
BBB accreditation
A+ (Accredited)

Finally, this home warranty service provider has a high A+ rating from the Better Business Bureau, as well as their accreditation. This can give you a just reason to trust your home protection to HomeServe USA.

Trustworthiness Rating
4.6 / 5.0
800-313-0988 Visit website
Coverage

Most home warranty companies offer various coverage plans providing protection for home systems and appliances separately, or combine them. HomeServe USA now offers three home warranty plans: Appliances Plan, Systems Plan, and Combo Plan. The Appliances Plan covers all major kitchen and laundry appliances, including washer and dryer, refrigerator, oven, dishwasher, trash compactor, built-in microwave, and garage door. In addition to all major home systems, the Systems Plan also covers garbage disposal, ceiling fans, doorbell, and central vacuum. The Combo plan combines the coverage offered in both Systems and Appliances plans.

The monthly costs for HomeServe coverage range from $43 to $53, which comes to $516 - $636 annually, and the service fee is $75 per claim. These prices are comparable to the prices of the leading home warranty companies, such as Total Home Protection and Select Home Warranty.  The coverage limit per contract term is $1,500, which is also falls within the average standards on the market.

Unlike most home warranty service providers, HomeServe USA does not provide optional coverage. Those items that other companies include the optional coverage list, such as garbage disposal and central vacuum, are included in the Systems Plan at HomeServe USA. 

Summary of plans and coverage:
+ more plans
Coverage Term
Service Call Fee
Items
Limit
Platinum Systems Plan
Platinum Combo Plan
Platinum Appliance Plan
Optional Coverage
Premium Amount
$42.99
$52.99
$42.99
-
 
Coverage
$1,500.00
45%
79%
34%
Coverage details
Air conditioner
$1,500.00
Details
Covered by HU
  • All parts, except those noted as not covered, of 1 cooling system inside your Residence that does not exceed a 5 ton capacity and is one of the following:
  • ducted electric central/wall-mounted air conditioning
  • heat pumps (including gas packs)
  • water evaporative cooler
Not Covered by HU
  • Natural gas air conditioning systems
  • Condenser casings
  • Registers
  • Grilles
  • Filters
  • Evaporated cooling pads
  • Electronic air cleaners
  • Window units
  • Water towers
  • Flues and vents
  • Insufficiently powered unit
  • Chillers
  • Humidifiers
  • Dehumidifiers
  • Programmable/Wi-Fi thermostats
  • Outside piping and geothermal and/or water source heat pump parts
Attic fans
$1,500.00
Details
Covered by HU
  • Motors
  • Switches
  • Controls
  • Bearings
  • Blades
  • Remote control units
Not Covered by HU
  • Belts
  • Shutters
  • Filters
Ceiling fan
$1,500.00
Details
Covered by HU
  • Motors
  • Switches
  • Controls
  • Bearings
  • Blades
  • Remote control units
Not Covered by HU
  • Belts
  • Shutters
  • Filters
Dishwasher
$1,500.00
Details
Covered by HU
  • All components and parts of your built-in or portable dishwasher, except those noted as not covere
Not Covered by HU
  • Racks
  • Basket(s)
  • Rollers
Disposal
$1,500.00
Details
Covered by HU
  • All components and parts of your garbage disposal
Not Covered by HU
No Info
Doorbell
$1,500.00
Details
Covered by HU
  • All components and parts of your doorbell system, except those noted as not covered
Not Covered by HU
  • Any audio/video surveillance systems, intercom systems, or computers/monitors working in conjunction with the doorbell system.
Dryer
$1,500.00
Details
Covered by HU
  • All components and parts of your clothes washer, except those noted as not covered
Not Covered by HU
  • Venting
  • Lint screens
  • Knobs and dials
  • Clothing or other items damaged in using the clothes dryer
Ductwork
$1,500.00
Details
Covered by HU
  • All components and parts of unobstructed and/or fully accessible ductwork inside your Residence, except those noted as not covered
Not Covered by HU
  • Registers
  • Grilles
  • Dampers
  • Insulation
  • Asbestos-insulated ductwork
Electrical
$1,500.00
Details
Covered by HU
  • High voltage wiring or relays inside Your Residence
  • Fuse box inside or outside Your Residence circuit breaker panel inside or outside Your Residence
  • Switches and outlets inside Your Residence
Not Covered by HU
  • All components and parts not specifically listed as covered, such as:
  • Meter boxes
  • Fixtures
  • Alarms
  • Intercoms
  • Direct current (DC) wiring or components
  • Power failures or surges
  • Telephone wiring
  • Any wiring or electrical items outside Your Residence
  • Any loss due to water seepage along service cables
  • Conditions of inadequate wiring capacity or overload
  • Low voltage wiring or relays
  • Control panels
  • Obstructed access to covered equipment
Garage door
$1,500.00
Details
Covered by HU
  • All components and parts of your garage door opener, except those noted as not covered
Not Covered by HU
  • Garage doors
  • Counterbalance mechanisms (including cables and springs)
  • Tracks
  • Rollers
  • Remote sending units
Heating system
$1,500.00
Details
Covered by HU
  • All components and parts (including heat exchangers and/or combustion chambers), except those noted as not covered, of one (1) heating system inside your Residence and is one of the following:
  • forced air system
  • steam or circulating hot water central heating system
Not Covered by HU
  • Baseboard casings
  • Portable units
  • Solar heating systems
  • Fireplaces and key valves
  • Fireplace inserts
  • Chimneys
  • Filters
  • Registers
  • Humidifiers
  • Dehumidifiers
  • Grilles
  • Clocks
  • Timers
  • Heat lamps
  • Fuel storage tanks
  • Flues and vents
  • Programmable and wife thermostats
  • GFX or heat recovery systems
  • Radiant floor tubing
Microwave
$1,500.00
Details
Covered by HU
  • All components and parts of your built-in microwave oven, except those noted as not covered
Not Covered by HU
  • Interior linings
  • Door glass
  • Light bulbs
  • Clocks
  • Shelves
  • Portable or countertop units
  • Meat probe assemblies
  • Rotisseries
Oven
$1,500.00
Details
Covered by HU
  • All components and parts of your gas or electric, built-in, portable or freestanding range/oven/cooktop, except those noted as not covered
Not Covered by HU
  • Clocks or light bulbs (unless they affect the function of the oven)
  • Meat probe assemblies
  • Rotisseries
  • Racks
  • Handles
  • Knobs and dials
  • Note: Sense-heat burners will be replaced with standard burners.
Plumbing
$1,500.00
Details
Covered by HU
  • The following inside your Residence:
  • Leaks and breaks of water, drain, gas, waste or vent lines
  • Toilet tanks, bowls and mechanisms
  • Toilet wax ring seals
  • Shower, tub and diverter valves
  • Angle stops
  • Risers and gate valves
  • Affixed sump pumps
  • Built-in bathtub whirlpool motor and pump assemblies
  • Instant hot water dispensers
  • Clearing of stoppages in drain, vent, and waste lines up to 125 feet from the line access point where access to the lines is found
Not Covered by HU
  • Damage to lines caused by freezing
  • Faucets and fixtures
  • Bathtubs, shower enclosures and base pans
  • Sinks
  • Toilet lids and seats
  • Caulking or grouting
  • Septic tanks
  • Pressure regulators
  • Inadequate or excessive water pressure
  • Sewage ejector pumps
  • Holding or storage tanks
  • Saunas/steam rooms
  • Leach beds
  • Lawn/fire sprinklers
  • Battery back-up sump pumps
  • Frost-free lines
  • Stoppages caused by exterior damaged lines
  • Stoppages due to roots
  • All other parts not specifically listed as covered
Refrigerator
$1,500.00
Details
Covered by HU
  • All components and parts of your refrigerator in your kitchen (including integral freezer or ice maker), except those noted as not covered
Not Covered by HU
  • Racks
  • Shelves
  • Beverage dispensers and their respective equipment
  • Interior thermal shells
  • Freezers that are not an integral part of the refrigerator
  • Food or other content spoilage
  • Light bulbs
Toilet
$1,500.00
Details
Covered by HU
  • Toilet tanks, bowls and mechanisms
  • Toilet wax ring seals
Not Covered by HU
  • Toilet lids and seats
Trash compactor
$1,500.00
Details
Covered by HU
  • All components and parts of your built-in or portable trash compactor, except those noted as not covered
Not Covered by HU
  • Lock and key assemblies
  • Removable buckets
Vacuum
$1,500.00
Details
Covered by HU
  • All components and parts of your central vacuum system, except those noted as not covered
Not Covered by HU
  • Ductwork
  • Any accessories
Washer
$1,500.00
Details
Covered by HU
  • All components and parts of your clothes washer, except those noted as not covered
Not Covered by HU
  • Mini portable washing machines
  • Soap dispensers
  • Filter screens
  • Knobs and dials
  • Clothing or other items damaged in using the clothes washer
Water heater
$1,500.00
Details
Covered by HU
  • All components and parts of your electric, natural gas or propane water heater, except those noted as not covered
Not Covered by HU
  • Solar or solar assisted water heaters
  • Solar components
  • Holding or storage tanks
  • Noise
  • Fuel storage tanks and energy conservation units
  • Flues and vents
  • Oil fired water heaters
  • Failures caused by sediment or mineral build-up
  • Earthquake straps
  • Mounting stands
  • Pool and/or spa water heaters
Premium Amount
Platinum Systems Plan
45%
$42.99
Platinum Combo Plan
79%
$52.99
Platinum Appliance Plan
34%
$42.99
COVERAGE DETAILS
Air conditioner
Expand
Limit
$1,500.00
Platinum Systems Plan
Platinum Combo Plan
Platinum Appliance Plan
Optional Coverage
Expand
Covered by HU
  • All parts, except those noted as not covered, of 1 cooling system inside your Residence that does not exceed a 5 ton capacity and is one of the following:
  • ducted electric central/wall-mounted air conditioning
  • heat pumps (including gas packs)
  • water evaporative cooler
Not Covered by HU
  • Natural gas air conditioning systems
  • Condenser casings
  • Registers
  • Grilles
  • Filters
  • Evaporated cooling pads
  • Electronic air cleaners
  • Window units
  • Water towers
  • Flues and vents
  • Insufficiently powered unit
  • Chillers
  • Humidifiers
  • Dehumidifiers
  • Programmable/Wi-Fi thermostats
  • Outside piping and geothermal and/or water source heat pump parts
Attic fans
Expand
Limit
$1,500.00
Platinum Systems Plan
Platinum Combo Plan
Platinum Appliance Plan
Optional Coverage
Expand
Covered by HU
  • Motors
  • Switches
  • Controls
  • Bearings
  • Blades
  • Remote control units
Not Covered by HU
  • Belts
  • Shutters
  • Filters
Ceiling fan
Expand
Limit
$1,500.00
Platinum Systems Plan
Platinum Combo Plan
Platinum Appliance Plan
Optional Coverage
Expand
Covered by HU
  • Motors
  • Switches
  • Controls
  • Bearings
  • Blades
  • Remote control units
Not Covered by HU
  • Belts
  • Shutters
  • Filters
Dishwasher
Expand
Limit
$1,500.00
Platinum Systems Plan
Platinum Combo Plan
Platinum Appliance Plan
Optional Coverage
Expand
Covered by HU
  • All components and parts of your built-in or portable dishwasher, except those noted as not covere
Not Covered by HU
  • Racks
  • Basket(s)
  • Rollers
Disposal
Expand
Limit
$1,500.00
Platinum Systems Plan
Platinum Combo Plan
Platinum Appliance Plan
Optional Coverage
Expand
Covered by HU
  • All components and parts of your garbage disposal
Not Covered by HU
No Info
Doorbell
Expand
Limit
$1,500.00
Platinum Systems Plan
Platinum Combo Plan
Platinum Appliance Plan
Optional Coverage
Expand
Covered by HU
  • All components and parts of your doorbell system, except those noted as not covered
Not Covered by HU
  • Any audio/video surveillance systems, intercom systems, or computers/monitors working in conjunction with the doorbell system.
Dryer
Expand
Limit
$1,500.00
Platinum Systems Plan
Platinum Combo Plan
Platinum Appliance Plan
Optional Coverage
Expand
Covered by HU
  • All components and parts of your clothes washer, except those noted as not covered
Not Covered by HU
  • Venting
  • Lint screens
  • Knobs and dials
  • Clothing or other items damaged in using the clothes dryer
Ductwork
Expand
Limit
$1,500.00
Platinum Systems Plan
Platinum Combo Plan
Platinum Appliance Plan
Optional Coverage
Expand
Covered by HU
  • All components and parts of unobstructed and/or fully accessible ductwork inside your Residence, except those noted as not covered
Not Covered by HU
  • Registers
  • Grilles
  • Dampers
  • Insulation
  • Asbestos-insulated ductwork
Electrical
Expand
Limit
$1,500.00
Platinum Systems Plan
Platinum Combo Plan
Platinum Appliance Plan
Optional Coverage
Expand
Covered by HU
  • High voltage wiring or relays inside Your Residence
  • Fuse box inside or outside Your Residence circuit breaker panel inside or outside Your Residence
  • Switches and outlets inside Your Residence
Not Covered by HU
  • All components and parts not specifically listed as covered, such as:
  • Meter boxes
  • Fixtures
  • Alarms
  • Intercoms
  • Direct current (DC) wiring or components
  • Power failures or surges
  • Telephone wiring
  • Any wiring or electrical items outside Your Residence
  • Any loss due to water seepage along service cables
  • Conditions of inadequate wiring capacity or overload
  • Low voltage wiring or relays
  • Control panels
  • Obstructed access to covered equipment
Garage door
Expand
Limit
$1,500.00
Platinum Systems Plan
Platinum Combo Plan
Platinum Appliance Plan
Optional Coverage
Expand
Covered by HU
  • All components and parts of your garage door opener, except those noted as not covered
Not Covered by HU
  • Garage doors
  • Counterbalance mechanisms (including cables and springs)
  • Tracks
  • Rollers
  • Remote sending units
Heating system
Expand
Limit
$1,500.00
Platinum Systems Plan
Platinum Combo Plan
Platinum Appliance Plan
Optional Coverage
Expand
Covered by HU
  • All components and parts (including heat exchangers and/or combustion chambers), except those noted as not covered, of one (1) heating system inside your Residence and is one of the following:
  • forced air system
  • steam or circulating hot water central heating system
Not Covered by HU
  • Baseboard casings
  • Portable units
  • Solar heating systems
  • Fireplaces and key valves
  • Fireplace inserts
  • Chimneys
  • Filters
  • Registers
  • Humidifiers
  • Dehumidifiers
  • Grilles
  • Clocks
  • Timers
  • Heat lamps
  • Fuel storage tanks
  • Flues and vents
  • Programmable and wife thermostats
  • GFX or heat recovery systems
  • Radiant floor tubing
Microwave
Expand
Limit
$1,500.00
Platinum Systems Plan
Platinum Combo Plan
Platinum Appliance Plan
Optional Coverage
Expand
Covered by HU
  • All components and parts of your built-in microwave oven, except those noted as not covered
Not Covered by HU
  • Interior linings
  • Door glass
  • Light bulbs
  • Clocks
  • Shelves
  • Portable or countertop units
  • Meat probe assemblies
  • Rotisseries
Oven
Expand
Limit
$1,500.00
Platinum Systems Plan
Platinum Combo Plan
Platinum Appliance Plan
Optional Coverage
Expand
Covered by HU
  • All components and parts of your gas or electric, built-in, portable or freestanding range/oven/cooktop, except those noted as not covered
Not Covered by HU
  • Clocks or light bulbs (unless they affect the function of the oven)
  • Meat probe assemblies
  • Rotisseries
  • Racks
  • Handles
  • Knobs and dials
  • Note: Sense-heat burners will be replaced with standard burners.
Plumbing
Expand
Limit
$1,500.00
Platinum Systems Plan
Platinum Combo Plan
Platinum Appliance Plan
Optional Coverage
Expand
Covered by HU
  • The following inside your Residence:
  • Leaks and breaks of water, drain, gas, waste or vent lines
  • Toilet tanks, bowls and mechanisms
  • Toilet wax ring seals
  • Shower, tub and diverter valves
  • Angle stops
  • Risers and gate valves
  • Affixed sump pumps
  • Built-in bathtub whirlpool motor and pump assemblies
  • Instant hot water dispensers
  • Clearing of stoppages in drain, vent, and waste lines up to 125 feet from the line access point where access to the lines is found
Not Covered by HU
  • Damage to lines caused by freezing
  • Faucets and fixtures
  • Bathtubs, shower enclosures and base pans
  • Sinks
  • Toilet lids and seats
  • Caulking or grouting
  • Septic tanks
  • Pressure regulators
  • Inadequate or excessive water pressure
  • Sewage ejector pumps
  • Holding or storage tanks
  • Saunas/steam rooms
  • Leach beds
  • Lawn/fire sprinklers
  • Battery back-up sump pumps
  • Frost-free lines
  • Stoppages caused by exterior damaged lines
  • Stoppages due to roots
  • All other parts not specifically listed as covered
Refrigerator
Expand
Limit
$1,500.00
Platinum Systems Plan
Platinum Combo Plan
Platinum Appliance Plan
Optional Coverage
Expand
Covered by HU
  • All components and parts of your refrigerator in your kitchen (including integral freezer or ice maker), except those noted as not covered
Not Covered by HU
  • Racks
  • Shelves
  • Beverage dispensers and their respective equipment
  • Interior thermal shells
  • Freezers that are not an integral part of the refrigerator
  • Food or other content spoilage
  • Light bulbs
Toilet
Expand
Limit
$1,500.00
Platinum Systems Plan
Platinum Combo Plan
Platinum Appliance Plan
Optional Coverage
Expand
Covered by HU
  • Toilet tanks, bowls and mechanisms
  • Toilet wax ring seals
Not Covered by HU
  • Toilet lids and seats
Trash compactor
Expand
Limit
$1,500.00
Platinum Systems Plan
Platinum Combo Plan
Platinum Appliance Plan
Optional Coverage
Expand
Covered by HU
  • All components and parts of your built-in or portable trash compactor, except those noted as not covered
Not Covered by HU
  • Lock and key assemblies
  • Removable buckets
Vacuum
Expand
Limit
$1,500.00
Platinum Systems Plan
Platinum Combo Plan
Platinum Appliance Plan
Optional Coverage
Expand
Covered by HU
  • All components and parts of your central vacuum system, except those noted as not covered
Not Covered by HU
  • Ductwork
  • Any accessories
Washer
Expand
Limit
$1,500.00
Platinum Systems Plan
Platinum Combo Plan
Platinum Appliance Plan
Optional Coverage
Expand
Covered by HU
  • All components and parts of your clothes washer, except those noted as not covered
Not Covered by HU
  • Mini portable washing machines
  • Soap dispensers
  • Filter screens
  • Knobs and dials
  • Clothing or other items damaged in using the clothes washer
Water heater
Expand
Limit
$1,500.00
Platinum Systems Plan
Platinum Combo Plan
Platinum Appliance Plan
Optional Coverage
Expand
Covered by HU
  • All components and parts of your electric, natural gas or propane water heater, except those noted as not covered
Not Covered by HU
  • Solar or solar assisted water heaters
  • Solar components
  • Holding or storage tanks
  • Noise
  • Fuel storage tanks and energy conservation units
  • Flues and vents
  • Oil fired water heaters
  • Failures caused by sediment or mineral build-up
  • Earthquake straps
  • Mounting stands
  • Pool and/or spa water heaters

Air Conditioning and Heating Systems
HomeServe USA covers all parts and components needed for the proper operation of heating and cooling residential units up to 5-ton capacity, including relays, transformers, valves, and motors. Humidifiers, dehumidifiers, chillers, filters, and programmable thermostats are not included in the coverage. 

Plumbing System
Plumbing system protection provided by this company includes leaks and breaks of water, drain, gas, waste or vent lines, toilets, bathtubs, sump pumps, and instant hot water dispensers.  This contract does not cover repair or replacement of any fittings or fixtures, as well as thawing or frozen pipes. 

Electrical System
HomeServe USA offers coverage for interior and exterior wiring repairs. Protection of internal wiring includes repair of broken outlets, light switches, along with wiring that carries electricity to the home. As for external electrical service, fuse box and circuit breaker panel are covered. Telephone wiring, intercome, alarms, control panels, and other parts and components are not included in the coverage. For the full list of covered and uncovered items please refer to the Details part in table above.

Home Appliances
Unlike most home warranty companies, HomeServe USA does not cover kitchen or laundry equipment. It provides protection for water heater only, both gas and electric. This contract covers the most essential components of this equipment unless it was used improperly, or its repair is dangerous. Any piping, electrical service wiring, commercial grade water heater, or tanks larger than 100 gallons will not be reimbursed.

Coverage Rating
4.6 / 5.0
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The Fine Print
Item
Value
Comparison to Industry
Coverage effective after
30 days
Above industry average
Expand
1
24.86
30
31
Cancellation with refund within
30 days
Above industry average
Expand
3
28.15
30
60
Cancellation fee
$Unknown
n/a
Expand
Unknown data
Automatic policy renewal
Yes
As 95% of industry
Expand
Time to cancel automatic renewal
Unknown days
n/a
Expand
Unknown data
Fee for contract transfer
$Unknown
n/a
Expand
Unknown data
Max time to submit claim
Unknown days
n/a
Expand
Unknown data
Repair timeframe
Unknown business days
n/a
Expand
Unknown data
Repair timeframe (weekends and holidays)
Unknown days
n/a
Expand
Unknown data
Free second opinion
Unknown
n/a
Expand
Unknown data
Emergency service available
Unknown
n/a
Expand
Unknown data
Hours for service calls
24/7
As 84.5% of industry
Expand
Reservice if repairs fail
Yes
Standard for industry
Expand
Free reservice period (parts)
365 days
At industry maximum
Expand
30
87.29
365
365
Free reservice period (labor)
365 days
At industry maximum
Expand
30
60.22
365
365

A company's credibility can be determined by how clear the company’s terms and conditions are stated. For this part of the HomeServe USA review we studied the website to help you decide if this provider is worth your trust and money.

We found the following: After signing a contract, your coverage starts in 30 days which is a little longer than most home warranty companies require. If you change your mind, or are dissatisfied with HomeServe USA, you can cancel your commitment with a refund during 30 days, which is longer than many companies allow.

HomeServe USA reps accept claims 24/7, which is a plus because problems can arise at any time. Moreover, this company provides the longest period of free reservice in the industry if repairs fail—365 days for both parts and labor—whereas leading companies such as Total Home Protection and Choice Home Warranty offer a maximum of 90 days.

We do not know much about the important aspects of HomeServe USA's operation, such as repair timeframes, or if there is emergency service available. This is due to the fact that there is no free access to the company’s terms, and as a result, can cause unpleasant surprises.

The Fine Print Rating
4.7 / 5.0
800-313-0988 Visit website
Feedback
Summary of ratings from popular review sites:
HomeServe USA
Industry Average
Website
Numbers of Reviews
Relative Score
Adjusted Score
Yelp
Numbers of Reviews
59
153
Relative Score
2.0
1.7
Adjusted Score
2.8
Ripoff Report
Numbers of Reviews
12
26
Relative Score
1.0
1.0
Adjusted Score
2.4
Pissed Consumer
Numbers of Reviews
2
147
Relative Score
1.0
1.4
Adjusted Score
1.7
BBB
Numbers of Reviews
225
323
Relative Score
3.0
2.9
Adjusted Score
2.5
Google Reviews
Numbers of Reviews
453
453
Relative Score
4.1
3.3
Adjusted Score
3.0
YSCAM
Numbers of Reviews
4
11
Relative Score
1.0
1.0
Adjusted Score
2.4
Trust Link
Numbers of Reviews
2
39
Relative Score
1.0
1.3
Adjusted Score
1.8
Main takeaway points from customer feedback:
HomeServe USA
Industry Average

Here we will provide you with the most recent HomeServe USA reviews from the biggest customer rating sites, such as the BBB, Yelp, and Google Reviews. Although there are low scores, for instance from Yelp, the average rating of 2.1 is higher than many home warranty companies scores. 

Customers of this company are pleased with the good work and professional technicians more often than the industry average. However, HomeServe USA complaints connected with communication problems and unexpected costs also occur more frequently.

After all, the biggest proof of this company’s reliability is the BBB high score and accreditation, which says a lot about the high level of customer satisfaction with this home warranty company. 

Feedback Rating
4.5 / 5.0
800-313-0988 Visit website
The Final Words

Is HomeServe USA good?


This HomeServe USA review aims to help you answer this question. Being an experienced home warranty service provider, HomeServe USA has been successfully operating in a majority of  US states and Canada. The company provides comprehensive coverage for your home systems and appliances. You have three plans to chose from. One of them covers mainly home systems, another one covers home appliances, and the third plan is a combination of the first two.

 HomeServe USA does not provide any add-ons, which is unusual for the market. However, the company's plans include such items as central vacuum and trash compactor, which other companies leave for the optional coverage list, 

Existing customers of this provider are pleased with its services despite some negative HomeServe USA reviews, and the company's BBB rating is A+. If you feel that HomeServe USA is reliable enough for your home protection, contact them for a quote.  

Ratings
  • Trustworthiness:
  • Plans and Coverage:
  • Feedback:
  • The Fine Print:
  • Promotions:
  • Editor Rating:
  • Reader Rating:
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