Hello Super Review

Would you like to avoid expensive breakdowns or malfunctions that may occur? Then you should trust the maintenance of your home to a home warranty company. Our team at ReviewHomeWarranties.com has gathered information about Hello Super, including coverage, plans, pricing, limits, terms and conditions, as well as customer feedback. Our analysts also compared Super Home Warranty against the industry benchmarks to help you make the right decision.

So, if you want to choose a reliable home warranty company, read this Hello Super review carefully to make the right choice.

Updated for Jan 08, 2019

Official website:  

Hello Super Reviews by Our Readers
Cast vote by clicking on either button above
Covered States
Hawaii Alaska Florida New Hampshire Michigan Vermont Maine Rhode Island New York Pennsylvania New Jersey Delaware Maryland Virginia West Virginia Ohio Indiana Illinois Connecticut Wisconsin North Carolina District of Columbia Massachusetts Tennessee Arkansas Missouri Georgia South Carolina Kentucky Alabama Louisiana Mississippi Iowa Minnesota Oklahoma Texas New Mexico Kansas Nebraska South Dakota North Dakota Wyoming Montana Colorado Idaho Utah Arizona Nevada Oregon Washington California
Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating:
Covered Appliances and Systems
Facts and Figures
30 days
Effective in
M-F, 9-6
Hours
?
Cancellation
$210 - $816
Premium
$75
Deductible
$250 - $10000
Limits
Pros And Cons
Excellent BBB rating A+
Low optional coverage costs
Different plan types available
Emergency service available

1 day to submit a claim
Not available in all states
Limited optional coverage items
Delays in repairs reported
Not available through RHW Click Here to View Alternatives

Our Top-Rated Alternatives to Hello Super

 Almost-Nationwide Service

 Majority of Client Reviews Online Are Positive

 Clearest Terms and Conditions

 Highest Contractor Professionalism

Best Gold Plan ("Platinum Care") Select Home Warranty Review

Clients from:  

 Virginia, Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Wyoming, District of Columbia + 18 More States
More Than 10 Years on the Market

Most Comprehensive Coverage Available

Free Reservice Period for Parts

Emergency Service Available

Cheapest and Best Basic Plan ($34/m) Choice Home Warranty Review

Clients from:  

 Virginia, Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin, Wyoming, District of Columbia + 18 More States
 Customer Service Available 24/7

 Least BBB Complaints

Great Reviews on Google Places

Reservice for Failed Parts

1 Free Month Upon Annual Sign-Up Total Home Protection Review

Clients from:  

 Virginia, Alabama, Arizona, Arkansas, Colorado, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Florida, Minnesota, Utah, Wisconsin + 13 More States

Editorial Notes

Hello Super has provided coverage for homeowners in seven states since 2014 and is based in San Francisco, CA.

Super Home Warranty offers three plans with variable yet high limits. It provides repair services for items that other companies rarely cover, such as salt water pool, water purification, or generator. This provider also protects against unknown pre-existing conditions, which are often excluded from most home warranty contracts.

Hello Super Home Warranty boasts a Better Business Bureau rating of A+, which shows that they do their best to satisfy their clients.

In creating this Super Home Warranty review, we noticed that the company offers simple and transparent plans, reasonable prices, and additional unique services such as regular home maintenance reminders and notifications. Super Home Warranty company stands out among other home warranty providers and tries to be more tech-forward.

Premium cost level:
Not available through RHW Click Here to View Alternatives

Trustworthiness

Can you trust Super Home Warranty company? In this part of our review, we will help you answer this question.

Super Home Inc. is a California-based home warranty company that started their business in 2014. The company provides its services to eight states, including Arizona, IllinoisTexas, and New Jersey. Any disputes that cannot be solved by Hello Super representatives are resolved by the American Arbitration Association.

Accessibility

How to contact
Main Page
Online chat
Yes
Social media

Hello Super’s representatives can accept your claim via phone, or through the contact form on the website. The company’s site is full of information with a modern and friendly layout with all of the necessary data are presented there. Thus, Hello Super Home Warranty can be considered an up-to-date company, keeping up with the latest trends.

Online chat is also available, as well as such social media sites as Facebook and Twitter. Super Home Warranty’s customer service is open Monday through Friday from 9:00 AM to 6:00 PM. As breakdowns don’t follow business hours, in case of an emergency, you can call them for immediate assistance.

Benchmarks Hello Super Other companies

Company size
50
0 1,650
Annual revenue
No data
0 $1,276,000,000
Number of homeowners
No data
0 2,200,000
Number of BBB complaints closed within last 3 years
0
0 14,850
Traffic
1,300
0 383,900
Number of independent contractors
No data
0 44,000

Reputation

BBB accreditation
A+ (Accredited)

Super Home Warranty BBB rating is A+, and it is also accredited by the Better Business Bureau. This says a lot about the company’s reputation among customers. It indicates that clients trust Super Home Warranty, so we can consider it reliable. Not many companies have the highest rating from the BBB, but we can also mention Residential Warranty Services and A Better Home Warranty Company as two others that do.

Not available through RHW Click Here to View Alternatives

Coverage

To make the right choice in home warranty coverage, you should think carefully about what home systems and appliances you need to be covered. This can help you pick the right coverage plan and avoid extra expenses.

Hello Super offers three home warranty plans: the Appliance, Whole Home, Essential, and Premium Home plans. Additional plans are available for Texas and Arizona residents. Please note that the same plans are priced differently for the current homeowners and new home buyers

The minimum annual premium with this provider is $20 per month, or $210 per year for the Appliance plan, which is half of what the average annual premium costs. By the way, you can save 20% by paying annually. The Appliance plan includes six main home appliances: built-in microwave, oven/range/cooktop, dishwasher, kitchen refrigerator with ice-maker and dispenser, and washer and dryer.

The Whole Home and the Premium Home plans are best suited for homeowners who want everything in their homes to be covered. In addition to home appliances, these plans also provide coverage for an air conditioner, ceiling fan, cooktop exhaust fan, garbage disposal, ductwork, interior electrical, garage door opener, heating system/heating pump, plumbing and plumbing stoppages, sump pump, toilet, trash compactor, central vacuum, and water heater. 

Although the Whole Home and the Premium Home plans provide the same coverage, their limits differ—the more expensive the plan, the higher the limit. The Appliance Plan has a $2,500 limit; the Whole Home plan, $5,000; and the Premium Home Plan, $10,000. They also have a different cumulative claim limit for each of their plans, with a maximum aggregate limit up to $100, 000 per contract term. On the whole, the limits provided are rather high and can be compared to Residential Warranty Services. All these plans have an average-for-the-industry deductible of $75.

Essential plan includes the same items as Premium and Whole Home plans except for the washer, dryer, and refrigerator with ice maker.

There is also a wide range of add-ons available that you can purchase to customize your package. The price of the additional coverage is $50 to $380 while the limits are $1,000 to $10,000. The long list includes a salt water pool, whole house water purification system, permanently-installed generator, swimming pool and spa, well pump, septic system, water softener, additional refrigeration unit, and freestanding ice-maker.

Summary of plans and coverage:

Coverage Term
Service Call Fee
ItemsLimit Gold Combo Plan Gold Combo Plan Platinum Combo Plan Platinum Combo Plan Silver Combo Plan Silver Combo Plan Appliance Plan Optional Coverage
Premium Amount - $496.00 $620.00 $54.00 $68.00 $780.00 $624.00 $480.00 $42.00 $399.00 $20.00 $210.00 $50.00 - $380.00
Service Call Fee - $75.00 $75.00 $75.00 $75.00 $75.00 $75.00 $75.00 $75.00 $75.00 $75.00 $75.00 -
Term, Month - 12 12 1 1 12 12 12 1 12 1 12 12
Coverage$250.00 - $10,000.00

Air Conditioning System

Electric central air conditioning systems, heat pumps, and non-ducted mini-split a/c systems with a capacity not exceeding 5-tons are covered by Super Home Warranty. The coverage doesn’t include secondary or portable cooling systems or chillers.

Heating System

Hello Super provides coverage for electric or gas central heating systems, heat pumps, steam or hot water central heating systems, electric baseboards with a capacity not exceeding 5-tons, as well as all mechanical parts thereof.

Plumbing System

Leaks and breaks of water, drain, gas, waste or vent lines will be covered. Toilet tanks, bowls and related mechanisms, sump pumps, tankless water heaters, bathtub whirlpool motors, and pumps will be covered as well. The company also provides ?learing of the sink, bathtub, shower, and toilet stoppages.

Electrical System

As for the electrical system, Hello Super covers only the interior electrical. Hello Super maintains all components and parts including general wiring, inside and outside fuse boxes, inside circuit breaker panels, and switches and receptacles located within the interior of the home.

Home Appliances

Hello Super home warranty provider takes responsibility for all parts and components of dishwasher, disposal, microwave, oven, refrigerator, trash compactor, and washer and dryer. Any removable components or those that do not affect the primary function will not be covered.

Not available through RHW Click Here to View Alternatives

The Fine Print

Item
Comparison to Industry
Coverage effective after
Above industry average
Cancellation with refund within
Above industry average
Cancellation fee
n/a
Automatic policy renewal
As 94.6% of industry
Time to cancel automatic renewal
Below industry average
Fee for contract transfer
n/a
Max time to submit claim
At industry minimum
Repair timeframe
n/a
Repair timeframe (weekends and holidays)
n/a
Free second opinion
As 25% of industry
Emergency service available
As 87% of industry
Hours for service calls
As 14.5% of industry
Reservice if repairs fail
Standard for industry
Free reservice period (parts)
Below industry average
Free reservice period (labor)
Below industry average

In this part of the Super Home Warranty review, we provide you with the most essential issues of the company’s terms and conditions, as well as compare this information to the industry benchmarks. The transparency of this data is one of the most important issues when choosing a home warranty provider.

Coverage provided by Hello Super for repairs or replacement of covered appliances and systems begins thirty days after you purchase your subscription. The contract can be canceled by the customer within thirty days of the effective date, and a full refund will be provided by the company. 

Hello Super has an automatic policy renewal that can be canceled three days before the end of the contract, which is the industry minimum. Emergency service is also available.

It’s unusual for the industry, but the company’s representatives are available only during business hours. For instance, American Home Guard offers the same conditions.

The company provides the shortest time to submit a claim of only one day. Although reservice is available if repairs fail, the period of free reservice for parts and labor is below the average and amounts to only sixty days.

An option of a free second opinion is available, but it will be free of charge only if this second opinion differs from the first one.

Not available through RHW Click Here to View Alternatives

Customer Reviews and Feedback

Quotes from actual customer reviews:

Super has been a lifesaver! I have had 2 occasions where I have needed their services in the last 6 months and they have saved me a lot of money if I had went somewhere else or tried to find a servicer on my own. It also helps that everyone I talk to seems to be pretty friendly and efficient

BBB, March 19, 2018

I called Super for my Home warranty to fix my A/C on 07/20/2018 the supervisor got on the phone and told me that they would be out today 5pm to 7pm and the A/C person never showed up. Super didn't call me back to let me know that the A/C person wasn't coming. Im in ******* and the temperature is almost 110 today. I made many attempts to call and only got and answering machine. this is bad why pay for this warranty?

BBB, July 21, 2018

Summary of ratings from popular review sites:

Hello Super Industry Average

Website

Relative Score

Adjusted Score

BBB
4
190
3.1
3.1
2.4
Google Reviews
7
384
5.0
3.2
4.2

Summary Rating
4.1
3.1
3.3

Types of repairs performed according to customer feedback:

Air conditioner

Main takeaway points from customer feedback:

Hello Super
Industry Average
Good work
25%
11%
Professional contractor
0%
6%
Good communication
13%
5%
Money offer
0%
4%
Fast work
0%
3%
Act of good faith
0%
0%
Communication problems
13%
18%
Repair delay
25%
17%
Claim denial
0%
13%
Unprofessional contractor
13%
7%
Unexpected costs
13%
7%
Tricky terms
0%
7%
Payment delay
0%
2%

To be confident in a home warranty provider, you should know the experiences of its customers. For this purpose, we tried to find and analyze Hello Super warranty reviews on the consumer reporting sites.

The lack of client feedback may be due to the fact that Super Home Warranty has been operating on the market for only four years, or it may be interpreted as evidence of customer satisfaction with their products.

Since Hello Super is accredited by the Better Business Bureau and has an excellent A+ rating, we may assume that the level of client satisfaction with its service is quite high.

Despite the fact that there is little feedback on the internet, the summary rating of the company is 4.1, compared to the industry average assessment of 3.2.

A total of 25% of the company customers reported good work and another 13% noticed good communication, which is respectively 13% and 7% higher than the industry average. However, 13% of the clients also reported the unprofessionalism of the contractors and unexpected costs. It means that the repairmen did not solve the problems, and the clients had to hire their own workers or pay a commission twice to the home warranty company.

Not available through RHW Click Here to View Alternatives

The Final Words

Is Hello Super good?

Super Home Warranty is a new and upcoming home warranty company that entered the home warranty industry in 2014. The company provides services across six states in the country, namely Arizona, Illinois, Maryland, Pennsylvania, Texas, Virginia, and the District of Columbia. However, the company's services are available only in certain, usually large, cities.

The company’s vision is to provide individualized care for the whole lifetime of a home. Hello Super has a user-friendly website that allows its clients to file an online claim either from a desktop or mobile phone. You can schedule an appointment online, as well.

Unfortunately, we could not collect many Hello Super home warranty reviews on consumer reporting sites, but we will update this information as soon as it becomes available.

With great coverage and affordable, flexible pricing and a high rating, as well as clear terms and wide coverage with an extensive list of additional items, we can conclude that this provider is super by its name, and super by its service.

Taking into account the company’s affordable premiums and high limits, we can assume that Super Home Warranty is a good value for the money. Moreover, this home warranty company stands out providing specialized services, such as weekly reminders, maintenance tips, and a concierge request.

So, if you consider Hello Super an appropriate home warranty company for you, you can get a free quote by visiting the company’s website. However, if after reading this Super Home Warranty review you doubt that this company will fully suit you, there is a large selection of other home warranty company reviews on ReviewHomeWarranties.com for you to look through to find the most appropriate one.

View Alternative Companies
Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating:
Not available through RHW