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Hello Super Review

Would you like to avoid expensive breakdowns or malfunctions that may occur? Then you should trust the maintenance of your home to a home warranty company. Our team at ReviewHomeWarranties.com has gathered information about Hello Super, including coverage, plans, pricing, limits, terms and conditions, as well as customer feedback. Our analysts also compared Super Home Warranty against the industry benchmarks to help you make the right decision.

So, if you want to choose a reliable home warranty company, read this Hello Super review carefully to make the right choice.

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Covered States
Hawaii Alaska Florida New Hampshire Michigan Vermont Maine Rhode Island New York Pennsylvania New Jersey Delaware Maryland Virginia West Virginia Ohio Indiana Illinois Connecticut Wisconsin North Carolina District of Columbia Massachusetts Tennessee Arkansas Missouri Georgia South Carolina Kentucky Alabama Louisiana Mississippi Iowa Minnesota Oklahoma Texas New Mexico Kansas Nebraska South Dakota North Dakota Wyoming Montana Colorado Idaho Utah Arizona Nevada Oregon Washington California
Pros And Cons
  • Vast social media presence
  • Different plan types available
  • Online chat readily available
  • Low chance of payment delays

  • Unexpected fees reported
  • Delays in repairs reported
  • No 24/7 service
  • Low contractor ability reported
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Covered Appliances and Systems
  • Icon
view more
Air conditioner
Covered by Premium Home Plan, Essential Plan, Whole Home Plan, Premium Home Plan, Essential Plan, Whole Home Plan (up to $10,000.00)
Heating system
Covered by Premium Home Plan, Essential Plan, Whole Home Plan, Premium Home Plan, Essential Plan, Whole Home Plan (up to $10,000.00)
Ductwork
Covered by Premium Home Plan, Essential Plan, Whole Home Plan, Premium Home Plan, Essential Plan, Whole Home Plan (up to $3,000.00)
Humidifier
Not covered
Air cleaner
Not covered
Vacuum
Covered by Premium Home Plan, Essential Plan, Whole Home Plan, Premium Home Plan, Essential Plan, Whole Home Plan (up to $3,000.00)
Refrigerator
Covered by Appliance Plan, Premium Home Plan, Whole Home Plan, Premium Home Plan, Whole Home Plan (up to $5,000.00)
Covered as optional (up to $1,000.00)
Refrigerator ice maker
Covered by Appliance Plan, Premium Home Plan, Whole Home Plan, Premium Home Plan, Whole Home Plan (up to $5,000.00)
Free-standing ice maker
Covered as optional (up to $1,000.00)
Wine refrigerator
Not covered
Stand-alone freezer
Covered as optional (up to $1,000.00)
Microwave
Covered by Appliance Plan, Premium Home Plan, Essential Plan, Whole Home Plan, Premium Home Plan, Essential Plan, Whole Home Plan (up to $5,000.00)
Oven
Covered by Appliance Plan, Premium Home Plan, Essential Plan, Whole Home Plan, Premium Home Plan, Essential Plan, Whole Home Plan (up to $5,000.00)
Dishwasher
Covered by Appliance Plan, Premium Home Plan, Essential Plan, Whole Home Plan, Premium Home Plan, Essential Plan, Whole Home Plan (up to $5,000.00)
Water dispenser
Not covered
Trash compactor
Covered by Premium Home Plan, Essential Plan, Whole Home Plan, Premium Home Plan, Essential Plan, Whole Home Plan (up to $5,000.00)
Disposal
Covered by Premium Home Plan, Essential Plan, Whole Home Plan, Premium Home Plan, Essential Plan, Whole Home Plan (up to $3,000.00)
Cooktop exhaust fan
Covered by Premium Home Plan, Essential Plan, Whole Home Plan, Premium Home Plan, Essential Plan, Whole Home Plan (up to $5,000.00)
Ceiling fan
Covered by Premium Home Plan, Essential Plan, Whole Home Plan, Premium Home Plan, Essential Plan, Whole Home Plan (up to $250.00)
Attic fans
Not covered
Bath exhaust fan
Not covered
Whole house fan
Not covered
Washer
Covered by Appliance Plan, Premium Home Plan, Whole Home Plan, Premium Home Plan, Whole Home Plan (up to $5,000.00)
Dryer
Covered by Appliance Plan, Premium Home Plan, Whole Home Plan, Premium Home Plan, Whole Home Plan (up to $5,000.00)
Plumbing
Covered by Premium Home Plan, Essential Plan, Whole Home Plan, Premium Home Plan, Essential Plan, Whole Home Plan (up to $5,000.00)
Plumbing stoppages
Covered by Premium Home Plan, Essential Plan, Whole Home Plan, Premium Home Plan, Essential Plan, Whole Home Plan (up to $5,000.00)
Water heater
Covered by Premium Home Plan, Essential Plan, Whole Home Plan, Premium Home Plan, Essential Plan, Whole Home Plan (up to $3,000.00)
Water purification
Covered as optional (up to $3,000.00)
Water softener
Covered as optional (up to $3,000.00)
Well pump
Covered as optional (up to $5,000.00)
Toilet
Not covered
Septic
Covered as optional (up to $3,000.00)
Sump pump
Not covered
Septic tank pumping
Not covered
Outside sewer line
Not covered
Outside water line
Not covered
Electrical
Covered by Premium Home Plan, Essential Plan, Whole Home Plan, Premium Home Plan, Essential Plan, Whole Home Plan (up to $5,000.00)
Generator
Covered as optional (up to $5,000.00)
Garage door
Covered by Premium Home Plan, Essential Plan, Whole Home Plan, Premium Home Plan, Essential Plan, Whole Home Plan (up to $3,000.00)
Doorbell
Not covered
Alarm
Not covered
Outside electrical line
Not covered
Outside gas line
Not covered
Pool
Covered as optional (up to $10,000.00)
Spa
Covered as optional (up to $10,000.00)
Pests
Not covered
Sprinkler
Covered by Premium Home Plan, Essential Plan, Whole Home Plan, Premium Home Plan, Essential Plan, Whole Home Plan (up to $1,500.00)
Roof leaks
Not covered
our overall rating 82.40%
Updated for Jul 06, 2019
Facts and Figures
  • Effective in30 days
  • Hours M-F, 9-6
  • Cancellation?
  • Premium $210 - $816
  • Deductible$75
  • Limits$250 - $10,000
Ratings
  • Trustworthiness:
  • Plans and Coverage:
  • Feedback:
  • The Fine Print:
  • Promotions:
  • Editor Rating:
  • Reader Rating:
Not available through RHW
Click Here to View Alternatives

Our Top-Rated Alternatives to Hello Super

  # 1 Select Home Warranty
Editorial Rating 98.5
  • 24/7 service calls
  • Great annual promotions
  • Good selection of plans
  • High contractor professionalism
  • Quick replacement payments
  • First 30 days: Free cancellation
  # 2 Choice Home Warranty
Editorial Rating 96.8
  • 24/7 service calls
  • Market veteran
  • Large and established firm
  • Free cancellation within 30 days
  • Emergency service available
  • Reservice for failed repairs
  # 3 First American Home Warranty
Editorial Rating 93.1
  • 24/7 service calls
  • Market veteran
  • Large and established firm
  • Excellent BBB rating B+
  • Accredited by BBB
  • Low optional coverage costs
Editorial Notes

Hello Super has provided coverage for homeowners in seven states since 2014 and is based in San Francisco, CA.

Super Home Warranty offers three plans with variable yet high limits. It provides repair services for items that other companies rarely cover, such as salt water pool, water purification, or generator. This provider also protects against unknown pre-existing conditions, which are often excluded from most home warranty contracts.

Hello Super Home Warranty boasts a Better Business Bureau rating of A-, which shows that they do their best to satisfy their clients.

In creating this Super Home Warranty review, we noticed that the company offers simple and transparent plans, reasonable prices, and additional unique services such as regular home maintenance reminders and notifications. Super Home Warranty company stands out among other home warranty providers and tries to be more tech-forward.

We encourage you to read the full Hello Super Home Warranty review and the advertiser disclosure in order to avoid any mishaps or misunderstandings in the future.

Summary rating:
Value for money:
Poor
Not available through RHW
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Trustworthiness

Can you trust Super Home Warranty company? In this part of our review, we will help you answer this question.

Legal
Ownership
Super Home, Inc.
Established
2014
CEO
Jorey Ramer, Founder & CEO
Registered in
San Francisco, CA
Address
120 Second Street, Fourth Floor, San Francisco, CA 94105
Available states
Arizona, Illinois, Maryland, New Jersey, Pennsylvania, Texas, Virginia, District of Columbia
Type of company (private, public)
Private
Mediation and arbitration bodies
Disputes are resolved in American Arbitration Association

Super Home Inc. is a California-based home warranty company that started their business in 2014. The company provides its services to eight states, including Arizona, IllinoisTexas, and New Jersey. Any disputes that cannot be solved by Hello Super representatives are resolved by the American Arbitration Association.

Accessibility
How to contact
Main Page
Online chat
Yes
Social media

Hello Super’s representatives can accept your claim via phone, or through the contact form on the website. The company’s site is full of information with a modern and friendly layout with all of the necessary data are presented there. Thus, Hello Super Home Warranty can be considered an up-to-date company, keeping up with the latest trends.

Online chat is also available, as well as such social media sites as Facebook and Twitter. Super Home Warranty’s customer service is open Monday through Friday from 9:00 AM to 6:00 PM. As breakdowns don’t follow business hours, in case of an emergency, you can call them for immediate assistance.

Benchmarks
Hello Super
Other companies
Company size
50
0
1,650
Annual revenue
No data
0
$1,276,000,000
Number of homeowners
No data
0
2,200,000
Number of BBB complaints closed within last 3 years
3
0
12,770
Traffic
1,300
0
383,900
Number of independent contractors
No data
0
44,000
Reputation
BBB accreditation
A- (Accredited)

Super Home Warranty BBB rating is A-, and it is also accredited by the Better Business Bureau. This says a lot about the company’s reputation among customers. It indicates that clients trust Super Home Warranty, so we can consider it reliable. Not many companies have the highest rating from the BBB, but we can also mention Residential Warranty Services and A Better Home Warranty Company as two others that do.

Trustworthiness Rating
4.4 / 5.0
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Coverage

To make the right choice in home warranty coverage, you should think carefully about what home systems and appliances you need to be covered. This can help you pick the right coverage plan and avoid extra expenses.

Hello Super offers three home warranty plans: the Appliance, Whole Home, Essential, and Premium Home plans. Additional plans are available for Texas and Arizona residents. Please note that the same plans are priced differently for the current homeowners and new home buyers

The minimum annual premium with this provider is $20 per month, or $210 per year for the Appliance plan, which is half of what the average annual premium costs. By the way, you can save 20% by paying annually. The Appliance plan includes six main home appliances: built-in microwave, oven/range/cooktop, dishwasher, kitchen refrigerator with ice-maker and dispenser, and washer and dryer.

The Whole Home and the Premium Home plans are best suited for homeowners who want everything in their homes to be covered. In addition to home appliances, these plans also provide coverage for an air conditioner, ceiling fan, cooktop exhaust fan, garbage disposal, ductwork, interior electrical, garage door opener, heating system/heating pump, plumbing and plumbing stoppages, sump pump, toilet, trash compactor, central vacuum, and water heater. 

Although the Whole Home and the Premium Home plans provide the same coverage, their limits differ—the more expensive the plan, the higher the limit. The Appliance Plan has a $2,500 limit; the Whole Home plan, $5,000; and the Premium Home Plan, $10,000. They also have a different cumulative claim limit for each of their plans, with a maximum aggregate limit up to $100, 000 per contract term. On the whole, the limits provided are rather high and can be compared to Residential Warranty Services. All these plans have an average-for-the-industry deductible of $75.

Essential plan includes the same items as Premium and Whole Home plans except for the washer, dryer, and refrigerator with ice maker.

There is also a wide range of add-ons available that you can purchase to customize your package. The price of the additional coverage is $50 to $380 while the limits are $1,000 to $10,000. The long list includes a salt water pool, whole house water purification system, permanently-installed generator, swimming pool and spa, well pump, septic system, water softener, additional refrigeration unit, and freestanding ice-maker.

Summary of plans and coverage:
+ more plans
Coverage Term
Service Call Fee
Items
Limit
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Optional Coverage
Premium Amount
$496.00
$620.00
$780.00
$50.00 - $380.00
 
Coverage
$250.00 - $10,000.00
80%
80%
80%
19%
Coverage details
Air conditioner
$10,000.00
Details
Covered by HS
  • Electric central air conditioning systems, heat pumps, non-ducted mini-split air conditioning systems with a capacity not exceeding five (5) tons
  • All mechanical parts thereof
Not Covered by HS
  • Secondary or portable cooling systems, chillers
  • Pumps and lines
  • Alternative energy systems and their control systems unless optional coverage is purchased
  • Water source heat pumps, fossil fuel control systems and other energy management systems and controls (including computerized equipment connected to the internet)
  • Dampers
  • Filters (including electronic/electrostatic and de-ionizing filter systems)
  • Electronic air cleaners
  • Outside or underground piping
  • Flues and vents
  • Condenser casings
  • Evaporated cooling pads
  • Roof jacks or stands
  • Pre-coolers
  • Condensate line stoppages
  • Plenum
  • Transition
  • Water towers
  • Air conditioning with improperly sized systems
  • Structural modifications required in connection with any covered repair
Ceiling fan
$250.00
Details
Covered by HS
  • All mechanical parts and components that affect the operation of ceiling fans (up to $250 per occurrence for Whole Home Plan and up to $500 per occurrence for Premium Home Plan)
Not Covered by HS
  • Attic fans
  • Whole-house fans
  • Light kits
  • Electronic or remote controls
Cooktop exhaust fan
$5,000.00
Details
Covered by HS
  • All components and parts
Not Covered by HS
  • Screens
Dishwasher
$5,000.00
Details
Covered by HS
  • All components and parts
Not Covered by HS
No Info
Disposal
$3,000.00
Details
Covered by HS
  • All components and parts
Not Covered by HS
No Info
Dryer
$5,000.00
Details
Covered by HS
  • All components and parts
Not Covered by HS
  • Venting
  • Lint screens knobs and dials
  • Damage to clothing
Ductwork
$3,000.00
Details
Covered by HS
  • Breaks in ductwork (sheet metal, duct board, and flex duct including vapor barrier) from heating and/or air conditioning unit(s) transition to point of attachment at registers or grills
Not Covered by HS
  • Registers or grills
  • Insulation or asbestos insulated ductwork
  • Dampers and damper controls
  • Improperly sized ductwork
  • Efficiency problems
  • Legally mandated diagnostic testing of ductwork when replacing heating or cooling equipment
Electrical
$5,000.00
Details
Covered by HS
  • All components and parts including general wiring; inside and outside fuse box
  • Inside circuit breaker panels
  • Switches and receptacles located within the interior of the home
Not Covered by HS
  • Meter boxes
  • Lighting and fan fixtures
  • Inadequate wiring capacity
  • Audio/video/computer/alarm or security wiring or cable
  • Power failure or surge
  • Direct current (DC) wiring or components and/or low voltage systems including wiring and relays
  • Control panels
  • Circuit overload
  • Radon monitoring system
  • Solar components
  • Conditions of inadequate wiring capacity or overload
Garage door
$3,000.00
Details
Covered by HS
  • Wiring, receiver, switches, capacitor, motor, rail/trolley assembly, push arm and carriage
Not Covered by HS
  • Doors
  • Springs
  • Hinges
  • Adjustments
  • Light bulbs
  • Remote transmitters
  • Track assembly
  • Non-compliance with current safety standards
Heating system
$10,000.00
Details
Covered by HS
  • Electric or gas central heating systems, heat pumps, steam or hot water central heating systems, electric baseboards with a capacity not exceeding five (5) tons
  • All mechanical parts thereof
Not Covered by HS
  • Secondary heating systems such as fireplaces and space heaters
  • Radiant heating systems built into walls, floors or ceilings
  • Alternative energy systems and their control systems unless optional coverage is purchased
  • Key valves
  • Fuel storage tanks
  • Dehumidifiers, humidifiers, and filters
  • Electronic air cleaners
  • Condenser and baseboard casings
  • Flues and vents
  • Plenum
  • Transitions
  • Roof jacks or stands
  • Maintenance or cleaning
  • Problems caused by dirty and/or clogged coils
Microwave
$5,000.00
Details
Covered by HS
  • All components and parts
Not Covered by HS
  • Racks
  • Meat probe assemblies
  • Rotisseries
Oven
$5,000.00
Details
Covered by HS
  • All components and parts
Not Covered by HS
  • Meat probe assemblies
  • Sensi-heat burners
Plumbing
$5,000.00
Details
Covered by HS
  • Leaks and breaks of water, drain, gas, waste or vent lines
  • Toilet tanks, bowls and related mechanisms, toilet wax ring seals (up to $300 per occurrence for Whole Home Plan and up to $600 per occurrence for Premium Home Plan)
  • Faucets mechanisms (up to $250 per occurrence for Whole Home Plan and up to $500 per occurrence for Premium Home Plan)
  • Valves for shower, tub, and diverter, angle stops, risers and gate valves
  • Permanently installed sump pumps (ground water only)
  • Built-in bathtub whirlpool motor, pump, and air switch assemblies
Not Covered by HS
  • Collapse or damage to water, drain, gas, waste or vent lines caused by freezing or roots
  • Basket strainers
  • Bathtubs
  • Sinks
  • Showers, shower enclosures, and base pans
  • Toilet lids and seats
  • Caulking or grouting
  • Water softeners and water filtration/purification system
  • Pressure regulators
  • Inadequate or excessive water pressure and flow restrictions in fresh water lines
  • Sewage ejector pumps and well pumps
  • Holding or storage tanks
  • Whirlpool jets
  • Frost free line
Plumbing stoppages
$5,000.00
Details
Covered by HS
  • Clearing of sink, bathtub, shower, and toilet stoppages
  • Clearing of mainline drain and sewer stoppages through an accessible ground level cleanout up to 100 feet from access point
  • Clearing of lateral drain line stoppages up to 100 feet from access point including accessible cleanout, p-trap, drain or overflow access points
Not Covered by HS
  • Costs to locate or access cleanouts not found or inaccessible, or to install cleanouts
  • Access through roof vents
  • Stoppages caused by collapsed, damaged or broken drain, vent or sewer lines outside the home’s main foundation
  • Stoppages due to roots or foreign objects
  • lines broken or infiltrated by roots, or otherwise stopped by roots, even if within the home’s main foundation
Refrigerator
$5,000.00
$50.00
Details
Covered by HS
  • All components and parts
Not Covered by HS
  • Any removable components and components which do not affect the primary function
  • Interior thermal shells/insulation
  • Food spoilage
  • Multi-media center
  • Wine chillers
  • Filters
  • Light bulbs
Refrigerator ice maker
$5,000.00
Details
Covered by HS
  • All components and parts including ice maker and ice and water dispenser
Not Covered by HS
  • Any removable components and components which do not affect the primary function
  • Interior thermal shells/insulation
  • Food spoilage
  • Multi-media center
  • Wine chillers
  • Filters
  • Light bulbs
Sprinkler
$1,500.00
Details
Covered by HS
  • Leaks and breaks of PVC lines (unless caused by freezing), sprinkler heads and bubbler heads, timers, gate valves, shut off valves, solenoid and other remotely activated control valves
  • Sprinkler heads and system timer is replaced with builder’s standard when necessary
Not Covered by HS
  • Hydraulic systems, electrical wiring not U.L. rated for underground use, backflow prevention devices, pressure reducers, rain sensors, sprinkler heads with problems caused by abnormal wear and tear such as but not limited to lawn mower damage and pet damage, timer batteries, damage to lines by roots, adjustments or cleaning
  • Sprinkler lines behind or beneath concrete/paved surface are not covered
Trash compactor
$5,000.00
Details
Covered by HS
  • All components and parts
Not Covered by HS
No Info
Vacuum
$3,000.00
Details
Covered by HS
  • All mechanical parts and components that affect the operation
Not Covered by HS
  • Hoses
  • Clogged pipes
  • Removable attachments and accessories.
Washer
$5,000.00
Details
Covered by HS
  • All components and parts
Not Covered by HS
  • Plastic mini-tubs
  • Soap dispensers
  • Filter screens
  • Damage to clothing
Water heater
$3,000.00
Details
Covered by HS
  • All components and parts including tankless water heaters and circulating pumps
Not Covered by HS
  • Oil-fired or solar water heaters
  • Solar components
  • Auxiliary holding or storage tanks
  • Noise
  • Fuel storage tank and energy conservation unit
  • Flues and vents
  • Thermal expansion tanks
  • Instant hot/cold water dispenser
  • Earthquake straps
  • Mounting stands
Saltwater pool
$10,000.00
$380.00
Details
Covered by HS
  • Primary pump
  • Primary filter
  • Primary pump timer
  • Blower
  • Gaskets
  • Seals
  • Back flush valves
  • 2 & 3-way valve
  • Switches
  • Relays
  • Impellers
  • Above ground plumbing and electrical that are associated with primary pump and filter
  • Heater
  • Above ground accessible piping lines leading to and from the unit
  • Filters (housings, laterals, pressure gauges, back flush valves)
  • Gaskets
  • Primary circulator pump and motor
  • Relays and impellers
Not Covered by HS
  • Automatic feeders and chemicals pool sweeps and similar cleaning units
  • Electrical lines
  • Filter elements or media (i.e., cartridges, diatomaceous earth, grids, and sand)
  • Jets
  • Lighting
  • Pop-up heads and turbo valves
  • Secondary/auxiliary cleaning equipment and accessories including built-in or detachable cleaning equipment
  • Skimmers; solar heaters and related components; conditions of water flow restriction due to rust and sediment (scale, minerals and other deposits)
  • Structure, liner or shell of the pool
  • Computerized controllers and remote control systems and their components
  • Inaccessible underground and/or concrete encased plumbing.
Water purification
$3,000.00
$250.00
Details
Covered by HS
  • Tanks
  • Valves,
  • In/out heads
  • Bypass’s
  • Fittings
  • Housings
Not Covered by HS
No Info
Generator
$5,000.00
$250.00
Details
Covered by HS
  • All mechanical and electrical parts and components of the permanently-installed generator used for standby or emergency purposes only
Not Covered by HS
No Info
Pool
$10,000.00
$200.00
Details
Covered by HS
  • Primary pump
  • Primary filter
  • Primary pump timer
  • Blower
  • Gaskets
  • Seals
  • Back flush valves
  • 2 & 3-way valve
  • Switches
  • Relays
  • Impellers
  • Above ground plumbing and electrical that are associated with primary pump and filter
  • Heater
  • Above ground accessible piping lines leading to and from the unit
  • Filters (housings, laterals, pressure gauges, back flush valves)
  • Gaskets
  • Primary circulator pump and motor
  • Relays and impellers
Not Covered by HS
  • Automatic feeders and chemicals
  • Chlorinators
  • Pool sweeps and similar cleaning units
  • Electrical lines
  • Filter elements or media (i.e., cartridges, diatomaceous earth, grids, and sand)
  • Jets
  • Lighting
  • Pop- up heads and turbo valves
  • Secondary/auxiliary cleaning equipment and accessories including built-in or detachable cleaning equipment
  • Skimmers
  • Solar heaters and related components
  • Conditions of water flow restriction due to rust and sediment (scale, minerals and other deposits)
  • Structure, liner or shell of the pool
  • Computerized controllers and remote control systems and their components
  • Inaccessible underground and/or concrete encased plumbing
Spa
$10,000.00
$200.00
Details
Covered by HS
  • Primary pump
  • Primary filter
  • Primary pump timer
  • Blower
  • Gaskets
  • Seals
  • Back flush valves
  • 2 & 3-way valve
  • Switches
  • Relays
  • Impellers
  • Above ground plumbing and electrical that are associated with primary pump and filter
  • Heater
  • Above ground accessible piping lines leading to and from the unit
  • Filters (housings, laterals, pressure gauges, back flush valves)
  • Gaskets
  • Primary circulator pump and motor
  • Relays and impellers
Not Covered by HS
  • Automatic feeders and chemicals
  • Chlorinators
  • Pool sweeps and similar cleaning units
  • Electrical lines
  • Filter elements or media (i.e., cartridges, diatomaceous earth, grids, and sand)
  • Jets
  • Lighting
  • Pop- up heads and turbo valves
  • Secondary/auxiliary cleaning equipment and accessories including built-in or detachable cleaning equipment
  • Skimmers
  • Solar heaters and related components
  • Conditions of water flow restriction due to rust and sediment (scale, minerals and other deposits)
  • Structure, liner or shell of the pool
  • Computerized controllers and remote control systems and their components
  • Inaccessible underground and/or concrete encased plumbing
Well pump
$5,000.00
$80.00
Details
Covered by HS
  • Well pump utilized as main water source to the dwelling
Not Covered by HS
  • Piping and electrical lines including wiring from control box to the pump
  • Well casing
  • Storage or pressure tank
  • Pressure switches
  • Capacitors or relays
  • Redrilling of wells
  • Booster pumps
  • Well pump for geothermal or water source heat pumps unless Geothermal HVAC option is also purchased
  • Access to repair well pump system
Septic
$3,000.00
$75.00
Details
Covered by HS
  • Mainline stoppages that can be cleared through an existing access or clean out without excavation
  • Sewage ejector pump for septic system only
  • One time pumping if the stoppage is due to septic tank backup
Not Covered by HS
  • Septic tanks, drain fields, leach lines, aerator/aerator systems and electrical supply lines
  • Cesspools, cesspool cave-ins
  • Any mechanical pump or systems
  • Insufficient capacity
  • Level sensors/switches
  • Control panels
  • Upgrading system such as to city or municipal sewage system
  • Cost of finding or gaining access to the septic tank or sewer hook-ups
  • Disposal of waste
  • Chemical treatment of the septic tank and/or sewer lines
Water softener
$3,000.00
$65.00
Details
Covered by HS
  • Central head assembly
  • Multi-level/twin softeners
  • Piping to and from unit(s)
  • System tanks
Not Covered by HS
  • Any and all treatment, purification, odor control, iron filtration components and systems
  • Discharge drywells
  • Failure due to excessive water pressure or freeze damage
  • Failures due to mineral and/or sediment
  • Resin bed replacement and salt
Stand-alone freezer
$1,000.00
$50.00
Details
Covered by HS
  • All mechanical parts and components that affect the operation of a refrigeration unit
Not Covered by HS
  • Dual compressor refrigeration units
  • Any removable equipment
  • Shelves
  • Racks
  • Drawers
  • Ice/water dispenser
  • Ice crusher
  • Hinges
  • Light bulbs
  • Food spoilage
  • Interior thermal shell
  • Insulation
  • Filters
  • Filter housing
Free-standing ice maker
$1,000.00
$50.00
Details
Covered by HS
  • All mechanical parts and components that affect the operation of a refrigeration unit
Not Covered by HS
  • Dual compressor refrigeration units
  • Any removable equipment
  • Shelves
  • Racks
  • Drawers
  • Ice/water dispenser
  • Ice crusher
  • Hinges
  • Light bulbs
  • Food spoilage
  • Interior thermal shell
  • Insulation
  • Filters
  • Filter housing
Premium Amount
Gold Combo Plan
80%
$496.00
Gold Combo Plan
80%
$620.00
Platinum Combo Plan
80%
$780.00
Platinum Combo Plan
80%
$624.00
Silver Combo Plan
67%
$480.00
Silver Combo Plan
67%
$399.00
Appliance Plan
28%
$210.00
COVERAGE DETAILS
Air conditioner
Expand
Limit
$10,000.00
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Platinum Combo Plan
Silver Combo Plan
Silver Combo Plan
Appliance Plan
Optional Coverage
Expand
Covered by HS
  • Electric central air conditioning systems, heat pumps, non-ducted mini-split air conditioning systems with a capacity not exceeding five (5) tons
  • All mechanical parts thereof
Not Covered by HS
  • Secondary or portable cooling systems, chillers
  • Pumps and lines
  • Alternative energy systems and their control systems unless optional coverage is purchased
  • Water source heat pumps, fossil fuel control systems and other energy management systems and controls (including computerized equipment connected to the internet)
  • Dampers
  • Filters (including electronic/electrostatic and de-ionizing filter systems)
  • Electronic air cleaners
  • Outside or underground piping
  • Flues and vents
  • Condenser casings
  • Evaporated cooling pads
  • Roof jacks or stands
  • Pre-coolers
  • Condensate line stoppages
  • Plenum
  • Transition
  • Water towers
  • Air conditioning with improperly sized systems
  • Structural modifications required in connection with any covered repair
Ceiling fan
Expand
Limit
$250.00
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Platinum Combo Plan
Silver Combo Plan
Silver Combo Plan
Appliance Plan
Optional Coverage
Expand
Covered by HS
  • All mechanical parts and components that affect the operation of ceiling fans (up to $250 per occurrence for Whole Home Plan and up to $500 per occurrence for Premium Home Plan)
Not Covered by HS
  • Attic fans
  • Whole-house fans
  • Light kits
  • Electronic or remote controls
Cooktop exhaust fan
Expand
Limit
$5,000.00
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Platinum Combo Plan
Silver Combo Plan
Silver Combo Plan
Appliance Plan
Optional Coverage
Expand
Covered by HS
  • All components and parts
Not Covered by HS
  • Screens
Dishwasher
Expand
Limit
$5,000.00
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Platinum Combo Plan
Silver Combo Plan
Silver Combo Plan
Appliance Plan
Optional Coverage
Expand
Covered by HS
  • All components and parts
Not Covered by HS
No Info
Disposal
Expand
Limit
$3,000.00
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Platinum Combo Plan
Silver Combo Plan
Silver Combo Plan
Appliance Plan
Optional Coverage
Expand
Covered by HS
  • All components and parts
Not Covered by HS
No Info
Dryer
Expand
Limit
$5,000.00
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Platinum Combo Plan
Silver Combo Plan
Silver Combo Plan
Appliance Plan
Optional Coverage
Expand
Covered by HS
  • All components and parts
Not Covered by HS
  • Venting
  • Lint screens knobs and dials
  • Damage to clothing
Ductwork
Expand
Limit
$3,000.00
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Platinum Combo Plan
Silver Combo Plan
Silver Combo Plan
Appliance Plan
Optional Coverage
Expand
Covered by HS
  • Breaks in ductwork (sheet metal, duct board, and flex duct including vapor barrier) from heating and/or air conditioning unit(s) transition to point of attachment at registers or grills
Not Covered by HS
  • Registers or grills
  • Insulation or asbestos insulated ductwork
  • Dampers and damper controls
  • Improperly sized ductwork
  • Efficiency problems
  • Legally mandated diagnostic testing of ductwork when replacing heating or cooling equipment
Electrical
Expand
Limit
$5,000.00
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Platinum Combo Plan
Silver Combo Plan
Silver Combo Plan
Appliance Plan
Optional Coverage
Expand
Covered by HS
  • All components and parts including general wiring; inside and outside fuse box
  • Inside circuit breaker panels
  • Switches and receptacles located within the interior of the home
Not Covered by HS
  • Meter boxes
  • Lighting and fan fixtures
  • Inadequate wiring capacity
  • Audio/video/computer/alarm or security wiring or cable
  • Power failure or surge
  • Direct current (DC) wiring or components and/or low voltage systems including wiring and relays
  • Control panels
  • Circuit overload
  • Radon monitoring system
  • Solar components
  • Conditions of inadequate wiring capacity or overload
Garage door
Expand
Limit
$3,000.00
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Platinum Combo Plan
Silver Combo Plan
Silver Combo Plan
Appliance Plan
Optional Coverage
Expand
Covered by HS
  • Wiring, receiver, switches, capacitor, motor, rail/trolley assembly, push arm and carriage
Not Covered by HS
  • Doors
  • Springs
  • Hinges
  • Adjustments
  • Light bulbs
  • Remote transmitters
  • Track assembly
  • Non-compliance with current safety standards
Heating system
Expand
Limit
$10,000.00
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Platinum Combo Plan
Silver Combo Plan
Silver Combo Plan
Appliance Plan
Optional Coverage
Expand
Covered by HS
  • Electric or gas central heating systems, heat pumps, steam or hot water central heating systems, electric baseboards with a capacity not exceeding five (5) tons
  • All mechanical parts thereof
Not Covered by HS
  • Secondary heating systems such as fireplaces and space heaters
  • Radiant heating systems built into walls, floors or ceilings
  • Alternative energy systems and their control systems unless optional coverage is purchased
  • Key valves
  • Fuel storage tanks
  • Dehumidifiers, humidifiers, and filters
  • Electronic air cleaners
  • Condenser and baseboard casings
  • Flues and vents
  • Plenum
  • Transitions
  • Roof jacks or stands
  • Maintenance or cleaning
  • Problems caused by dirty and/or clogged coils
Microwave
Expand
Limit
$5,000.00
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Platinum Combo Plan
Silver Combo Plan
Silver Combo Plan
Appliance Plan
Optional Coverage
Expand
Covered by HS
  • All components and parts
Not Covered by HS
  • Racks
  • Meat probe assemblies
  • Rotisseries
Oven
Expand
Limit
$5,000.00
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Platinum Combo Plan
Silver Combo Plan
Silver Combo Plan
Appliance Plan
Optional Coverage
Expand
Covered by HS
  • All components and parts
Not Covered by HS
  • Meat probe assemblies
  • Sensi-heat burners
Plumbing
Expand
Limit
$5,000.00
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Platinum Combo Plan
Silver Combo Plan
Silver Combo Plan
Appliance Plan
Optional Coverage
Expand
Covered by HS
  • Leaks and breaks of water, drain, gas, waste or vent lines
  • Toilet tanks, bowls and related mechanisms, toilet wax ring seals (up to $300 per occurrence for Whole Home Plan and up to $600 per occurrence for Premium Home Plan)
  • Faucets mechanisms (up to $250 per occurrence for Whole Home Plan and up to $500 per occurrence for Premium Home Plan)
  • Valves for shower, tub, and diverter, angle stops, risers and gate valves
  • Permanently installed sump pumps (ground water only)
  • Built-in bathtub whirlpool motor, pump, and air switch assemblies
Not Covered by HS
  • Collapse or damage to water, drain, gas, waste or vent lines caused by freezing or roots
  • Basket strainers
  • Bathtubs
  • Sinks
  • Showers, shower enclosures, and base pans
  • Toilet lids and seats
  • Caulking or grouting
  • Water softeners and water filtration/purification system
  • Pressure regulators
  • Inadequate or excessive water pressure and flow restrictions in fresh water lines
  • Sewage ejector pumps and well pumps
  • Holding or storage tanks
  • Whirlpool jets
  • Frost free line
Plumbing stoppages
Expand
Limit
$5,000.00
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Platinum Combo Plan
Silver Combo Plan
Silver Combo Plan
Appliance Plan
Optional Coverage
Expand
Covered by HS
  • Clearing of sink, bathtub, shower, and toilet stoppages
  • Clearing of mainline drain and sewer stoppages through an accessible ground level cleanout up to 100 feet from access point
  • Clearing of lateral drain line stoppages up to 100 feet from access point including accessible cleanout, p-trap, drain or overflow access points
Not Covered by HS
  • Costs to locate or access cleanouts not found or inaccessible, or to install cleanouts
  • Access through roof vents
  • Stoppages caused by collapsed, damaged or broken drain, vent or sewer lines outside the home’s main foundation
  • Stoppages due to roots or foreign objects
  • lines broken or infiltrated by roots, or otherwise stopped by roots, even if within the home’s main foundation
Refrigerator
Expand
Limit
$5,000.00
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Platinum Combo Plan
Silver Combo Plan
Silver Combo Plan
Appliance Plan
Optional Coverage
$50.00
Expand
Covered by HS
  • All components and parts
Not Covered by HS
  • Any removable components and components which do not affect the primary function
  • Interior thermal shells/insulation
  • Food spoilage
  • Multi-media center
  • Wine chillers
  • Filters
  • Light bulbs
Refrigerator ice maker
Expand
Limit
$5,000.00
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Platinum Combo Plan
Silver Combo Plan
Silver Combo Plan
Appliance Plan
Optional Coverage
Expand
Covered by HS
  • All components and parts including ice maker and ice and water dispenser
Not Covered by HS
  • Any removable components and components which do not affect the primary function
  • Interior thermal shells/insulation
  • Food spoilage
  • Multi-media center
  • Wine chillers
  • Filters
  • Light bulbs
Sprinkler
Expand
Limit
$1,500.00
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Platinum Combo Plan
Silver Combo Plan
Silver Combo Plan
Appliance Plan
Optional Coverage
Expand
Covered by HS
  • Leaks and breaks of PVC lines (unless caused by freezing), sprinkler heads and bubbler heads, timers, gate valves, shut off valves, solenoid and other remotely activated control valves
  • Sprinkler heads and system timer is replaced with builder’s standard when necessary
Not Covered by HS
  • Hydraulic systems, electrical wiring not U.L. rated for underground use, backflow prevention devices, pressure reducers, rain sensors, sprinkler heads with problems caused by abnormal wear and tear such as but not limited to lawn mower damage and pet damage, timer batteries, damage to lines by roots, adjustments or cleaning
  • Sprinkler lines behind or beneath concrete/paved surface are not covered
Trash compactor
Expand
Limit
$5,000.00
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Platinum Combo Plan
Silver Combo Plan
Silver Combo Plan
Appliance Plan
Optional Coverage
Expand
Covered by HS
  • All components and parts
Not Covered by HS
No Info
Vacuum
Expand
Limit
$3,000.00
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Platinum Combo Plan
Silver Combo Plan
Silver Combo Plan
Appliance Plan
Optional Coverage
Expand
Covered by HS
  • All mechanical parts and components that affect the operation
Not Covered by HS
  • Hoses
  • Clogged pipes
  • Removable attachments and accessories.
Washer
Expand
Limit
$5,000.00
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Platinum Combo Plan
Silver Combo Plan
Silver Combo Plan
Appliance Plan
Optional Coverage
Expand
Covered by HS
  • All components and parts
Not Covered by HS
  • Plastic mini-tubs
  • Soap dispensers
  • Filter screens
  • Damage to clothing
Water heater
Expand
Limit
$3,000.00
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Platinum Combo Plan
Silver Combo Plan
Silver Combo Plan
Appliance Plan
Optional Coverage
Expand
Covered by HS
  • All components and parts including tankless water heaters and circulating pumps
Not Covered by HS
  • Oil-fired or solar water heaters
  • Solar components
  • Auxiliary holding or storage tanks
  • Noise
  • Fuel storage tank and energy conservation unit
  • Flues and vents
  • Thermal expansion tanks
  • Instant hot/cold water dispenser
  • Earthquake straps
  • Mounting stands
Saltwater pool
Expand
Limit
$10,000.00
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Platinum Combo Plan
Silver Combo Plan
Silver Combo Plan
Appliance Plan
Optional Coverage
$380.00
Expand
Covered by HS
  • Primary pump
  • Primary filter
  • Primary pump timer
  • Blower
  • Gaskets
  • Seals
  • Back flush valves
  • 2 & 3-way valve
  • Switches
  • Relays
  • Impellers
  • Above ground plumbing and electrical that are associated with primary pump and filter
  • Heater
  • Above ground accessible piping lines leading to and from the unit
  • Filters (housings, laterals, pressure gauges, back flush valves)
  • Gaskets
  • Primary circulator pump and motor
  • Relays and impellers
Not Covered by HS
  • Automatic feeders and chemicals pool sweeps and similar cleaning units
  • Electrical lines
  • Filter elements or media (i.e., cartridges, diatomaceous earth, grids, and sand)
  • Jets
  • Lighting
  • Pop-up heads and turbo valves
  • Secondary/auxiliary cleaning equipment and accessories including built-in or detachable cleaning equipment
  • Skimmers; solar heaters and related components; conditions of water flow restriction due to rust and sediment (scale, minerals and other deposits)
  • Structure, liner or shell of the pool
  • Computerized controllers and remote control systems and their components
  • Inaccessible underground and/or concrete encased plumbing.
Water purification
Expand
Limit
$3,000.00
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Platinum Combo Plan
Silver Combo Plan
Silver Combo Plan
Appliance Plan
Optional Coverage
$250.00
Expand
Covered by HS
  • Tanks
  • Valves,
  • In/out heads
  • Bypass’s
  • Fittings
  • Housings
Not Covered by HS
No Info
Generator
Expand
Limit
$5,000.00
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Platinum Combo Plan
Silver Combo Plan
Silver Combo Plan
Appliance Plan
Optional Coverage
$250.00
Expand
Covered by HS
  • All mechanical and electrical parts and components of the permanently-installed generator used for standby or emergency purposes only
Not Covered by HS
No Info
Pool
Expand
Limit
$10,000.00
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Platinum Combo Plan
Silver Combo Plan
Silver Combo Plan
Appliance Plan
Optional Coverage
$200.00
Expand
Covered by HS
  • Primary pump
  • Primary filter
  • Primary pump timer
  • Blower
  • Gaskets
  • Seals
  • Back flush valves
  • 2 & 3-way valve
  • Switches
  • Relays
  • Impellers
  • Above ground plumbing and electrical that are associated with primary pump and filter
  • Heater
  • Above ground accessible piping lines leading to and from the unit
  • Filters (housings, laterals, pressure gauges, back flush valves)
  • Gaskets
  • Primary circulator pump and motor
  • Relays and impellers
Not Covered by HS
  • Automatic feeders and chemicals
  • Chlorinators
  • Pool sweeps and similar cleaning units
  • Electrical lines
  • Filter elements or media (i.e., cartridges, diatomaceous earth, grids, and sand)
  • Jets
  • Lighting
  • Pop- up heads and turbo valves
  • Secondary/auxiliary cleaning equipment and accessories including built-in or detachable cleaning equipment
  • Skimmers
  • Solar heaters and related components
  • Conditions of water flow restriction due to rust and sediment (scale, minerals and other deposits)
  • Structure, liner or shell of the pool
  • Computerized controllers and remote control systems and their components
  • Inaccessible underground and/or concrete encased plumbing
Spa
Expand
Limit
$10,000.00
Gold Combo Plan
Gold Combo Plan
Platinum Combo Plan
Platinum Combo Plan
Silver Combo Plan
Silver Combo Plan
Appliance Plan
Optional Coverage
$200.00
Expand
Covered by HS
  • Primary pump
  • Primary filter
  • Primary pump timer
  • Blower
  • Gaskets
  • Seals
  • Back flush valves
  • 2 & 3-way valve
  • Switches
  • Relays
  • Impellers
  • Above ground plumbing and electrical that are associated with primary pump and filter
  • Heater
  • Above ground accessible piping lines leading to and from the unit
  • Filters (housings, laterals