Hello Super Review
Would you like to avoid expensive breakdowns or malfunctions that may occur? Then you should trust the maintenance of your home to a home warranty company. Our team at ReviewHomeWarranties.com has gathered information about Hello Super, including coverage, plans, pricing, limits, terms and conditions, as well as customer feedback. Our analysts also compared Super Home Warranty against the industry benchmarks to help you make the right decision.
So, if you want to choose a reliable home warranty company, read this Hello Super review carefully to make the right choice.
Updated for Apr 28, 2019
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Hello Super has provided coverage for homeowners in seven states since 2014 and is based in San Francisco, CA.
Super Home Warranty offers three plans with variable yet high limits. It provides repair services for items that other companies rarely cover, such as salt water pool, water purification, or generator. This provider also protects against unknown pre-existing conditions, which are often excluded from most home warranty contracts.
Hello Super Home Warranty boasts a Better Business Bureau rating of A+, which shows that they do their best to satisfy their clients.
In creating this Super Home Warranty review, we noticed that the company offers simple and transparent plans, reasonable prices, and additional unique services such as regular home maintenance reminders and notifications. Super Home Warranty company stands out among other home warranty providers and tries to be more tech-forward.
Can you trust Super Home Warranty company? In this part of our review, we will help you answer this question.
Super Home Inc. is a California-based home warranty company that started their business in 2014. The company provides its services to eight states, including Arizona, Illinois, Texas, and New Jersey. Any disputes that cannot be solved by Hello Super representatives are resolved by the American Arbitration Association.
Hello Super’s representatives can accept your claim via phone, or through the contact form on the website. The company’s site is full of information with a modern and friendly layout with all of the necessary data are presented there. Thus, Hello Super Home Warranty can be considered an up-to-date company, keeping up with the latest trends.
Online chat is also available, as well as such social media sites as Facebook and Twitter. Super Home Warranty’s customer service is open Monday through Friday from 9:00 AM to 6:00 PM. As breakdowns don’t follow business hours, in case of an emergency, you can call them for immediate assistance.
Benchmarks Hello Super Other companies
Super Home Warranty BBB rating is A+, and it is also accredited by the Better Business Bureau. This says a lot about the company’s reputation among customers. It indicates that clients trust Super Home Warranty, so we can consider it reliable. Not many companies have the highest rating from the BBB, but we can also mention Residential Warranty Services and A Better Home Warranty Company as two others that do.
To make the right choice in home warranty coverage, you should think carefully about what home systems and appliances you need to be covered. This can help you pick the right coverage plan and avoid extra expenses.
Hello Super offers three home warranty plans: the Appliance, Whole Home, Essential, and Premium Home plans. Additional plans are available for Texas and Arizona residents. Please note that the same plans are priced differently for the current homeowners and new home buyers
The minimum annual premium with this provider is $20 per month, or $210 per year for the Appliance plan, which is half of what the average annual premium costs. By the way, you can save 20% by paying annually. The Appliance plan includes six main home appliances: built-in microwave, oven/range/cooktop, dishwasher, kitchen refrigerator with ice-maker and dispenser, and washer and dryer.
The Whole Home and the Premium Home plans are best suited for homeowners who want everything in their homes to be covered. In addition to home appliances, these plans also provide coverage for an air conditioner, ceiling fan, cooktop exhaust fan, garbage disposal, ductwork, interior electrical, garage door opener, heating system/heating pump, plumbing and plumbing stoppages, sump pump, toilet, trash compactor, central vacuum, and water heater.
Although the Whole Home and the Premium Home plans provide the same coverage, their limits differ—the more expensive the plan, the higher the limit. The Appliance Plan has a $2,500 limit; the Whole Home plan, $5,000; and the Premium Home Plan, $10,000. They also have a different cumulative claim limit for each of their plans, with a maximum aggregate limit up to $100, 000 per contract term. On the whole, the limits provided are rather high and can be compared to Residential Warranty Services. All these plans have an average-for-the-industry deductible of $75.
Essential plan includes the same items as Premium and Whole Home plans except for the washer, dryer, and refrigerator with ice maker.
There is also a wide range of add-ons available that you can purchase to customize your package. The price of the additional coverage is $50 to $380 while the limits are $1,000 to $10,000. The long list includes a salt water pool, whole house water purification system, permanently-installed generator, swimming pool and spa, well pump, septic system, water softener, additional refrigeration unit, and freestanding ice-maker.
Summary of plans and coverage:
|Items||Limit||Gold Combo Plan||Gold Combo Plan||Platinum Combo Plan||Platinum Combo Plan||Silver Combo Plan||Silver Combo Plan||Appliance Plan||Optional Coverage|
|Premium Amount||-||$496.00||$620.00||$780.00||$624.00||$480.00||$399.00||$210.00||$50.00 - $380.00|
|Service Call Fee||-||$75.00||$75.00||$75.00||$75.00||$75.00||$75.00||$75.00||-|
|Coverage||$250.00 - $10,000.00|
Air Conditioning System
Electric central air conditioning systems, heat pumps, and non-ducted mini-split a/c systems with a capacity not exceeding 5-tons are covered by Super Home Warranty. The coverage doesn’t include secondary or portable cooling systems or chillers.
Hello Super provides coverage for electric or gas central heating systems, heat pumps, steam or hot water central heating systems, electric baseboards with a capacity not exceeding 5-tons, as well as all mechanical parts thereof.
Leaks and breaks of water, drain, gas, waste or vent lines will be covered. Toilet tanks, bowls and related mechanisms, sump pumps, tankless water heaters, bathtub whirlpool motors, and pumps will be covered as well. The company also provides сlearing of the sink, bathtub, shower, and toilet stoppages.
As for the electrical system, Hello Super covers only the interior electrical. Hello Super maintains all components and parts including general wiring, inside and outside fuse boxes, inside circuit breaker panels, and switches and receptacles located within the interior of the home.
Hello Super home warranty provider takes responsibility for all parts and components of dishwasher, disposal, microwave, oven, refrigerator, trash compactor, and washer and dryer. Any removable components or those that do not affect the primary function will not be covered.
In this part of the Super Home Warranty review, we provide you with the most essential issues of the company’s terms and conditions, as well as compare this information to the industry benchmarks. The transparency of this data is one of the most important issues when choosing a home warranty provider.
Coverage provided by Hello Super for repairs or replacement of covered appliances and systems begins thirty days after you purchase your subscription. The contract can be canceled by the customer within thirty days of the effective date, and a full refund will be provided by the company.
Hello Super has an automatic policy renewal that can be canceled three days before the end of the contract, which is the industry minimum. Emergency service is also available.
It’s unusual for the industry, but the company’s representatives are available only during business hours. For instance, American Home Guard offers the same conditions.
The company provides the shortest time to submit a claim of only one day. Although reservice is available if repairs fail, the period of free reservice for parts and labor is below the average and amounts to only sixty days.
An option of a free second opinion is available, but it will be free of charge only if this second opinion differs from the first one.
Quotes from actual customer reviews:
Awesome service. Quick to respond. This company is the only warranty company that I can recommend to my friends in good conscious. They even help me with other stuff not covered by the warranty like blinds and remodeling with the heir concierge service. I would rate this company 1 million out of 10!
They will not solve the problem in their first visit even though it is solvable. They will say some spare part need to be replaced and will send another quote with higher labor charges and additional parts charges. When they fix, even though no external new parts was installed, they will still try to chrage that unless you want to fight with them.
Types of repairs performed according to customer feedback:
Main takeaway points from customer feedback:
To be confident in a home warranty provider, you should know the experiences of its customers. For this purpose, we tried to find and analyze Hello Super warranty reviews on the consumer reporting sites.
The lack of client feedback may be due to the fact that Super Home Warranty has been operating on the market for only four years, or it may be interpreted as evidence of customer satisfaction with their products.
Since Hello Super is accredited by the Better Business Bureau and has an excellent A+ rating, we may assume that the level of client satisfaction with its service is quite high.
Despite the fact that there is little feedback on the internet, the summary rating of the company is 4.1, compared to the industry average assessment of 3.2.
A total of 25% of the company customers reported good work and another 13% noticed good communication, which is respectively 13% and 7% higher than the industry average. However, 13% of the clients also reported the unprofessionalism of the contractors and unexpected costs. It means that the repairmen did not solve the problems, and the clients had to hire their own workers or pay a commission twice to the home warranty company.
Is Hello Super good?
Super Home Warranty is a new and upcoming home warranty company that entered the home warranty industry in 2014. The company provides services across six states in the country, namely Arizona, Illinois, Maryland, Pennsylvania, Texas, Virginia, and the District of Columbia. However, the company's services are available only in certain, usually large, cities.
The company’s vision is to provide individualized care for the whole lifetime of a home. Hello Super has a user-friendly website that allows its clients to file an online claim either from a desktop or mobile phone. You can schedule an appointment online, as well.
Unfortunately, we could not collect many Hello Super home warranty reviews on consumer reporting sites, but we will update this information as soon as it becomes available.
With great coverage and affordable, flexible pricing and a high rating, as well as clear terms and wide coverage with an extensive list of additional items, we can conclude that this provider is super by its name, and super by its service.
Taking into account the company’s affordable premiums and high limits, we can assume that Super Home Warranty is a good value for the money. Moreover, this home warranty company stands out providing specialized services, such as weekly reminders, maintenance tips, and a concierge request.
So, if you consider Hello Super an appropriate home warranty company for you, you can get a free quote by visiting the company’s website. However, if after reading this Super Home Warranty review you doubt that this company will fully suit you, there is a large selection of other home warranty company reviews on ReviewHomeWarranties.com for you to look through to find the most appropriate one.