First American Home Warranty Review
Looking for a home warranty and not sure whether First American Home Warranty, also known as First American Home Buyers Protection is the right company for you? Let us help you make an informed decision. This First American Home Warranty review describes the key facts of this home warranty company, outlines the key points in the policy terms and conditions and contract coverage, and analyzes consumer reports.
Updated for May 08, 2019
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First American Home Warranty company is one of the veterans in the home warranty industry. The company has been providing services to millions of households all across the contiguous United States since 1984. Currently, FAHW one of the biggest companies on the market with 755 employees and an annual revenue of $275,800,000.
In the first quarter of 2019, First American reported total revenues for the Specialty Insurance segment at $122.2 million, an increase of 8 percent compared to the first quarter of 2018. The home warranty business benefited from lower claim losses driven by both lower claim frequency and severity, due in part to milder weather and improvements in claim cost management.
FAHW policy becomes effective 30 days after the contract has been signed, and this is a usual practice in the industry. The company wants to make user that all home systems and appliances are operational before the coverage starts. As soon as this waiting period expires, you may file a claim any time, since the customer service is available around the clock. In case you have an emergency, First American Home Warranty will dispatch their contractors to fix the problem as soon as possible. However, in non-emergency cases, there were complaints about repair delays.
Even though there are only two coverage plans available, First American Home Buyers Protection is popular among homeowners. They praise good work and the contractors' professionalism in their feedback about this company. Many of them leave high ratings in their First American Home Warranty reviews on Google Reviews, Yelp, and other consumer reporting sites.
In our Vis a Vis section, we compared the leader of the industry, American Home Shield vs First American Home Warranty, and we can say that First American has similar coverage and service call fees, but lower premiums. This explains why this company is so popular amond the homeowners.
First American Home Buyers Protection Corporation was established in February 1984 and is currently headquartered in Santa Ana, California. This home warranty company serves customers from 35 states, including California, Texas, Arizona, and Colorado.
First American Home Warranty has been getting mixed attention by the media. For example, KATV, an ABC-affiliated television station licensed to Little Rock, Arkansas, shared a story about an 87-year old woman who could not get her HVAC unit fixed because FAHW insisted on her pay extra $335 on top on the contract. Usually, in case of any misunderstandings that cannot be resolved by the customer service, the clients may file a complaint with the American Arbitration Association.
One of the best indicators of a company’s trustworthiness is how easy it is to reach the customer service. To get a free estimate or file a claim, you may either fill in the contact form online if you have the First American Home Warranty login or you can give them a call. The company has accounts on YouTube, Twitter, and Facebook, so you may also contact them via Messenger.
Benchmarks First American Home Warranty Other companies
Over the years, FAHBP has developed a solid reputation as a reliable home warranty provider for homeowners. First American Home Warranty BBB ranking is B+.
There are two First American Home Warranty plans available to customers in eligible states. The Basic Plan includes the following home appliances only: garbage disposal, dishwasher, oven range, cooktop, microwave, trash compactor, refrigerator, washer, and dryer. None of the home systems are included.
The FAHW Premier Plan covers all home appliances mentioned in the Basic Plan plus some home systems including heating, plumbing, electrical, and central vacuum. This plan works best for customers who want almost everything in their house covered by a home warranty. The total cost for each plan can be split into twelve monthly payments without any extra fees. The service call fee with any plan is $75.
Optional coverage by First American warranty is available for customers who would like to include a central air conditioning system, well pump, additional refrigerator, or pool/spa equipment to their plan. Each item in this plan is priced separately. Please refer to the table below for current prices.
Summary of plans and coverage:
|Items||Limit||Platinum Combo Plan||Silver Combo Plan||Optional Coverage|
|Premium Amount||-||$498.00||$300.00||$48.00 - $180.00|
|Service Call Fee||-||$75.00||$75.00||-|
|Coverage||$500.00 - $3,500.00|
The FAHW contract covers gas, electric, oil furnaces, and thermostats, as well as heat pumps, radiators, and heating elements. The service providers will recharge the heat pump refrigerant or replace the whole split system if needed. However, no auxiliary space heaters, fireplaces, chimneys, or underground or outside components are covered. For the full list of covered and not covered parts of the heating system, please see the table below. Additional First American Home Warranty coverage is available with the purchase of the First Class upgrade.
For the plumbing system, First American Home Buyers Protection contract covers leaks and breaks in the pipes, pressure regulators, toilet tanks and mechanisms, permanent sump pumps, hot water pump, various valves, and more. In case any walls, floors, or ceilings need to be penetrated for the repair of piping, the company will return the opening to a rough finish. The coverage for diagnostics, access, and repair or replacement is capped at $500. Additional coverage with the purchase of the First Class upgrade will include all faucets, shower heads, and hose bibs for up to $600 per occurrence.
As for the electrical system in the house, all wiring, plugs, conduit, junction boxes, switches, and circuit breakers are covered by the First American Home Warranty contract, including the ground fault. The company will provide access to covered electrical repairs through the walls, floors, or ceilings, and will return the opening to a rough finish. However, none of the computer, video, intercoms, alarms, doorbells, or any wiring associated with them will be covered. For additional coverage with the purchase of the First Class upgrade, the contract will include smoke detectors, correction of code violations, and obtaining building permits for up to $250.
Home Appliances and Fixtures
The First American Home Warranty Plans cover most home appliances, including oven/range/cooktop, built-in microwave, dishwasher, clothes washer and dryer, trash compactor, garbage disposal, instant water dispenser, and a kitchen refrigerator. Additionally, attic and exhaust fans, as well as ceiling fans, are covered for all parts, except light kits and remote transmitters. For other parts that are not covered, please refer to the table below.
First American Home Warranty coverage starts thirty days after the contract was signed and continues for twelve months from that date, considering that all the payments are received on time. The contract will be renewed automatically unless canceled within 30 days of the renewal date. The contractor service at FAHW is usually provided within 48 hours of request. Emergency services are available.
Quotes from actual customer reviews:
Brian was very courteous and professional great personality and he came prepared to work and finish the job in a timely manner.
The companies that did the work were wonderful.. However, their customer service reps are argumentative, combative, and flat out rude. I dread calling them. I asked for a supervisor so I could give feedback and was placed on hold for ten minutes while they "found" one. I am not a fan after paying for their Premium package.
Types of repairs performed according to customer feedback:
Main takeaway points from customer feedback:
First American Home Warranty reviews were collected from twelve consumer reporting sites, including Yelp, BBB and Google Reviews. The company’s overall ratings range from 1 star based on 554 reviews on Yelp to 4.5 stars based on sixteen reviews on the ActiveRain website. The biggest number of reviews—1046—is available on BBB, where the First American Home Buyers Protection rating is 2.7 stars out of 5. Customers who left negative reviews are mostly concerned with slow reaction to their claims, while positive reviewers note good work and friendly customer support. According to these reviews, the most repairs were done on refrigerators, water heaters, air conditioners, and plumbing.
In their First American Home Warranty reviews, 9% of the customers praised the good work of the contractors, and 5% mentioned their high professionalism. On the other hand, 19% of reviews mentioned repair delays, and 19% reported claim denial. ReviewHomeWarranties estimated the summary rating for First American Home Warranty as 2 stars out of 5.
Is First American Home Warranty Good?
First American Home Warranty is one of the most well-established and reputable home warranty companies on the market. It has been providing services to customers in most continental states with the exception of several Northern states, Alaska, Hawaii, and Louisiana in the South. It is very easy to sign a new contract with FAHW either by phone or online, and the contract coverage becomes effective after 30 days. There are several types of plans available to all new customers depending on their needs. The Basic Plan covers only certain home appliances, while the Premier Plan covers almost everything in the house. Optional coverage for items like well pump, pool/spa equipment, and additional refrigerator is also available.
Upon reviewing consumer reports, we found that many negative First American Home Warranty reviews were about the company’s slow reaction to the customer’s complaint. The customers say that it takes contractors no more than 48 hours to respond to a claim. Happy customers reported friendly customer support and cooperative professional contractors. First American Home Buyers Protection BBB rating, which is based solely on consumer reports, is B+.
You can get a free quote by visiting the company’s website, registering a First American Home Warranty login and filling in the contact form. Alternatively, you may check the reviews of our top companies below.