Endurance Home Warranty Review

Are you looking for reliable protection of your home? Then we are glad to introduce this Endurance Home Warranty review. This is a careful investigation into the company’s position in the home warranty market. Here the ReviewHomeWarranties.com team provide you with the most recent data about this provider’s pricing policy, coverage and customer feedback. In addition, we also conducted a comparative analysis of Endurance Home Warranty against the industry benchmarks and other similar companies. So, if you live in Texas, New York, Oregon, Illinois, or elsewhere, and do not want unexpected problems with your home, read this review carefully.

Updated for Oct 24, 2018

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Endurance Home Warranty Reviews by Our Readers
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Covered States
Hawaii Alaska Florida New Hampshire Michigan Vermont Maine Rhode Island New York Pennsylvania New Jersey Delaware Maryland Virginia West Virginia Ohio Indiana Illinois Connecticut Wisconsin North Carolina District of Columbia Massachusetts Tennessee Arkansas Missouri Georgia South Carolina Kentucky Alabama Louisiana Mississippi Iowa Minnesota Oklahoma Texas New Mexico Kansas Nebraska South Dakota North Dakota Wyoming Montana Colorado Idaho Utah Arizona Nevada Oregon Washington California
Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating:
Covered Appliances and Systems
Facts and Figures
30 days
Effective in
24/7
Hours
$75
Cancellation
$420 - $504
Premium
$55
Deductible
$200 - $1500
Limits
Pros And Cons
$150.00 off
Great promotions available
Different plan types available
Emergency service available
Free cancellation within 30 days
24/7 service calls
Low number of BBB complaints

High cancellation fee
1 day to submit a claim

Editorial Notes

Endurance Home Warranty provides its services in all 49 states of the USA and Washington D.C., which is an achievement for a newly-founded company. The only state that is not covered is Washington. This fact puts this provider in line with the best home warranty companies.

The company offers coverage for major home systems and appliances, to meet the various demands of its customers. For example, the company’s three plans can be suitable for clients who want to protect either their systems, equipment or both. Providing quite reasonable premiums along with low deductibles, Endurance Home Warranty is quite competitive, having gained a solid position in the market.

Though the company has high ratings on Google Reviews, it is not accredited by the BBB. This is probably due to the company’s young age, and it will hopefully get accreditation in the future. We will continue collecting Endurance Home Warranty reviews from various consumer reporting site as we update this review.

Premium cost level:

Trustworthiness

 Although Endurance Home Warranty was established in 2017, it manages to provide nationwide service. The main office of the company is in Wilmington, Delaware.

In case the customers face any problems with the company that cannot be resolved by the customer services, they may file a claim in the district court. All disputes or claims will be handled according to the laws of Delaware.

Accessibility

How to contact
Online chat
No
Social media
-

However, access to Endurance Home Warranty is quite limited. Representatives are available only via phone but are available 24/7. The company does not have any pages on social media sites yet, but we hope this is temporary.

Benchmarks Endurance Home Warranty Other companies

Company size
60
0 1,650
Annual revenue
$8,500,000
0 $1,276,000,000
Number of homeowners
20,000
0 6,380,000
Number of BBB complaints closed within last 3 years
0
0 14,850
Traffic
1
0 383,900
Number of independent contractors
20,000
0 44,000

Reputation

BBB accreditation
NR (Not Accredited)

Since the company is fledgling, it does not yet have a BBB accreditation or rating. Our team will monitor the company’s work and level of customer satisfaction, and provide you with the newest data as soon as it is available.

Current Promotions

Claims procedure
Asset 9
Expiration date
11.12.2018
Promo code
Not required

Coverage

Endurance Home Warranty provides three coverage plans with quite reasonable premiums. Low deductibles of $55 for plans ranging from $420 to $500 makes the company competitive and comparable to the leaders of the industry, such as American Home Guard and Landmark Home Warranty, where prices reach $735, with a $60 minimum service call fee.

The company’s plans can be a good option for customers with different needs. They will be helpful for clients who want only their home systems covered, or just the appliances. There is also a plan that combines protection of both systems and equipment.

The systems and appliances plans of Endurance Home Warranty will cost you almost $420 each, whereas the Endurance combo plan is nearly $500. The company also provides an option to increase the coverage by adding items from the optional list. The cost of add-ons is $40 to almost $180.

In terms of coverage limits, Endurance Home Warranty offers $200 to $1,500, which is average for the industry. However, Select Home Warranty, for instance, offers limits up to $2,000. Incidentally, if there are no maintenance records produced, the company will pay no more than $150 per contract for access, diagnosis, repair, or replacement.

The Systems plan provides protection for the most vital home systems such as a/c, heating, plumbing, ductwork, electrical, and water heater.

If you want to have the main kitchen and laundry equipment covered, the Appliances plan is the best option. It provides service for dishwasher, garbage disposal, washer and dryer, built-in microwave, oven, range or stove top, along with refrigerator.

The Endurance combo plan fits homeowners who want to feel secure in the proper operation of both systems and appliances in their home. This plan combines the coverage of the two previously described packages, including garage doors.

The additional coverage list consists of maintenance of salt water pool, in-ground spa, traditional pool and spa, septic and sprinkler systems, stand-alone freezer, humidifier, central vacuum, sump and well pumps, as well as refrigerator and stand-alone ice maker, wine fridge, water softener, and roof leaks. The limits for add-ons are $200 to $250. However, there is the ability to cover the refrigerator and water heater additionally. This will increase the add-on limit up to $500.

Summary of plans and coverage:

Coverage Term
Service Call Fee
ItemsLimit Silver Systems Plan Platinum Combo Plan Silver Appliance Plan Optional Coverage
Premium Amount - $419.99 $38.00 $499.99 $42.00 $419.99 $38.00 $39.99 - $179.95
Service Call Fee - $55.00 $55.00 $55.00 $55.00 $55.00 $55.00 -
Term, Month - 12 1 12 1 12 1 12
Coverage$200.00 - $1,500.00

Before making a commitment, you should be certain on what exactly you want to protect in your home. It is also essential to know what malfunctioning items or parts and components are covered under a home warranty.

Air Conditioning and Heating Systems

Endurance Home Warranty covers all parts and components essential for the a/c and heating systems functionality. The company deals with problems of a/c motors, compressors, condensers, and thermostats. There is no protection for breakages due to improper usage, as well as for leak detection and water leaks. This warranty does not service a/c with mismatched condensing units and evaporative coils per manufacturer specifications.

Endurance Home Warranty covers the primary heating system, provided that the heating framework does not exceed a 5-ton capacity. Chimneys, flues, liners, fireplaces and their respective components, and gas lines are not covered under warranty. The company does not provide service for free-standing, portable, or secondary units of both systems. There is no coverage for maintenance and cleaning of a/c and heating systems. Endurance Home Warranty offers limits for the heating of $1,500 if maintenance records are available.

Electrical System

Endurance Home Warranty covers malfunctions connected with junction boxes, service panels, breakers, sub-panels, switches, outlets, wiring, and ground fault interrupters. Direct current wiring, low voltage, telephone, solar power, and energy management systems are not covered under warranty. The company is not responsible for wiring racing, rerunning of new wiring, as well as failures and conditions caused by inadequate wiring capacity, floods, fire, water, circuit overloads, and power shortage.

Plumbing System and Stoppages

This home warranty provider offers repairs for line leaks in the water, drain, waste or vent lines, unless they are caused by damages from solidifying or roots. The coverage excludes all plumbing and piping in or under the ground, foundation, or slab, as well as outside the perimeter of the secured house foundation. Stoppages caused by foreign objects are not covered under this package. If there is a necessity to repair any floor damage caused by plumbing maintenance, the company will not take responsibility for it.

Home Appliances

Endurance Home Warranty provides coverage for all modules, parts, and components important for the proper primary functionality of the main kitchen and laundry appliances. Any cosmetic damages and decorative parts, which do not affect the operation of the equipment, are not protected by this company.

The Fine Print

Item
Comparison to Industry
Coverage effective after
Above industry average
Cancellation with refund within
Above industry average
Cancellation fee
Above industry average
Automatic policy renewal
As 94.7% of industry
Time to cancel automatic renewal
Above industry average
Fee for contract transfer
At industry maximum
Max time to submit claim
At industry minimum
Repair timeframe
At industry minimum
Repair timeframe (weekends and holidays)
Below industry average
Free second opinion
As 26.3% of industry
Emergency service available
As 88.7% of industry
Hours for service calls
As 85.5% of industry
Reservice if repairs fail
Standard for industry
Free reservice period (parts)
At industry minimum
Free reservice period (labor)
At industry minimum

 Endurance Home Warranty has quite accessible information about such important issues as the effective date of the contract and cancellation fees. When analyzing it, our team found that this company does its best to keep up with the industry standards in terms of automatic policy renewal and cancellation, its coverage-effectiveness period, time available to cancel claim with refund, as well as emergency service and reservice availability. However, if any repair conducted by the company’s contractor fails, the free reservice period for both parts and labor is only 30 days, which is less than most companies offer.

It is necessary to mention that this company is among 25% of home warranty providers offering a free second opinion in complicated or controversial situations, where the servicer cannot define the reason of malfunction, for example.

Upon analyzing the terms and conditions of Endurance Home Warranty, our researchers could not find any information about repair timeframes, which may cause some service delays. By the way, if you have a contractor you trust and want to have the maintenance conducted by them, you will have to pay a transfer fee of $75, which is the highest price in the industry.

Customer Reviews and Feedback

Quotes from actual customer reviews:

Great service! called in on a weekend and endurance Home was able to get someone out the same day to fix my plumbing stoppage thank you you guys!!

Google Reviews, July 24, 2018

Very well the great job

Google Reviews, September 24, 2018

Summary of ratings from popular review sites:

Endurance Home Warranty Industry Average

Website

Relative Score

Adjusted Score

Google Reviews
173
372
5.0
3.2
4.1

Summary Rating
5.0
3.2
4.1

Types of repairs performed according to customer feedback:

Toilet Plumbing stoppages Refrigerator Air conditioner

Main takeaway points from customer feedback:

Endurance Home Warranty
Industry Average
Good work
67%
12%
Professional contractor
0%
6%
Good communication
17%
5%
Money offer
0%
4%
Fast work
17%
3%
Act of good faith
0%
0%
Communication problems
0%
18%
Repair delay
0%
17%
Claim denial
0%
12%
Unprofessional contractor
0%
7%
Tricky terms
0%
7%
Unexpected costs
0%
7%
Payment delay
0%
2%

In this part of the home warranty review, we generally give information about other people’s experiences with the company. However, due to the young age of Endurance Home Warranty, there are few customer comments available. In spite of this, the Endurance Home Warranty reviews show a high level of client satisfaction with the company. A high rating from Google Reviews is in its favor as well. Endurance Home Warranty has a 5.0 rating there, which is almost twice as high than the average score. The company’s clients are pleased with the easy communication and good and fast work.

Although Endurance Home Warranty is not accredited by the BBB, this can be explained by its short period of operation. We hope that this will change eventually and that the company will get accreditation along with a high rating. Our team will constantly monitor the situation and share the data in this review.

The Final Words

Is Endurance Home Warranty good?

To answer this question, our team conducted thorough research of the home warranty market. We compared Endurance Home Warranty with the leaders of the industry and found that this company is gaining a solid position among customers, even with its young age. The coverage plans and premiums are comparable to the industry average making this provider quite competitive. Though the selection of covered items is pretty limited, the package includes the most essential home systems and appliances and can meet different demands. There are not very many Endurance Home Warranty reviews on consumer reporting sites at the moment, but we will continue monitoring them and will update our review as soon as we get more information.

The company’s clear and user-friendly terms and conditions show that Endurance Home Warranty does its best to satisfy its clients, despite some gray areas. So if Endurance Home Warranty sounds good enough for your house protection, you can sign up with them. If you are still not sure, study the list of home warranty companies on ReviewHomeWarranties.com to find the best home warranty provider.


Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating: