Endurance Home Warranty Review

Are you looking for reliable protection of your home? Unfortunately, Endurance Home Warranty is not the company we would recommend to anybody. Even though the company is still operating, it is failed to comply with the terms and condition of a commercial agreement and keeps receiving many negative reviews from the existing customers who call it a scam and a fraud. Based on our experience in the industry, we fear Endurance home warranty may collapse and would not recommend signing any contracts with them.

Updated for Apr 09, 2019

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Endurance Home Warranty Reviews by Our Readers
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Covered States
Hawaii Alaska Florida New Hampshire Michigan Vermont Maine Rhode Island New York Pennsylvania New Jersey Delaware Maryland Virginia West Virginia Ohio Indiana Illinois Connecticut Wisconsin North Carolina District of Columbia Massachusetts Tennessee Arkansas Missouri Georgia South Carolina Kentucky Alabama Louisiana Mississippi Iowa Minnesota Oklahoma Texas New Mexico Kansas Nebraska South Dakota North Dakota Wyoming Montana Colorado Idaho Utah Arizona Nevada Oregon Washington California
Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating:
Covered Appliances and Systems
Facts and Figures
30 days
Effective in
?
Hours
$75
Cancellation
$420 - $504
Premium
$55
Deductible
$200 - $1500
Limits
Pros And Cons
Different plan types available
Free cancellation within 30 days
Low number of BBB complaints

High cancellation fee
1 day to submit a claim
Online chat not supported
Low cap on item replacement
Few contractors available
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Our Top-Rated Alternatives to Endurance Home Warranty

  # 1 Select Home Warranty
Editorial Rating 98.5
  • 24/7 service calls
  • Great annual promotions
  • Plans under $30/month
  • High contractor professionalism
  • Quick replacement payments
  • First 30 days: Free cancellation
  # 2 Choice Home Warranty
Editorial Rating 96.8
  • Market veteran
  • Large and established firm
  • Emergency service available
  • Free cancellation within 30 days
  • 24/7 service calls
  • Reservice for failed repairs
  # 3 Total Home Protection
Editorial Rating 91.2
  • Emergency service available
  • Free cancellation within 30 days
  • 24/7 service calls
  • Multiple optional coverage items
  • Clients praised communication
  • Reservice for failed repairs
Fair Disclosure: ReviewHomeWarranties.com has referral agreements with some of the companies presented on our top lists. We selected these companies because we believe they are the best choice for our readers. Referral income helps us keep the content on this website free.

Editorial Notes

Endurance Home Warranty provides its services in all 49 states of the USA and Washington D.C., which is an achievement for a newly-founded company. The only state that is not covered is Washington. This fact puts this provider in line with the best home warranty companies.

The company offers coverage for major home systems and appliances, to meet the various demands of its customers. For example, the company’s three plans can be suitable for clients who want to protect either their systems, equipment or both. Providing quite reasonable premiums along with low deductibles, Endurance Home Warranty was supposed to become a highly competitive company, but unfortunately, too many customers are unhappy with it.

The company is not accredited by the BBB. We will continue collecting Endurance Home Warranty reviews from various consumer reporting site as we update this review, as we expect it to go down soon.

Premium cost level:
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Trustworthiness

 Although Endurance Home Warranty was established in 2017, it manages to provide nationwide service. The main office of the company is in Wilmington, Delaware.

In case the customers face any problems with the company that cannot be resolved by the customer services, they may file a claim in the district court. All disputes or claims will be handled according to the laws of Delaware.

Accessibility

How to contact
Main Page >> Contact
Online chat
No
Social media
-

Access to Endurance Home Warranty is quite limited. Representatives are available only via phone but are available 24/7. The company does not have any pages on social media sites yet, but we hope this is temporary.

Benchmarks Endurance Home Warranty Other companies

Company size
0
0 1,650
Annual revenue
$0
0 $1,276,000,000
Number of homeowners
0
0 2,200,000
Number of BBB complaints closed within last 3 years
8
0 14,850
Traffic
0
0 383,900
Number of independent contractors
0
0 44,000

Reputation

BBB accreditation
NR (Not Accredited)

Since the company is fledgling, it does not yet have a BBB accreditation or rating. Our team will monitor the company’s work and level of customer satisfaction, and provide you with the newest data as soon as it is available.

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Coverage

Endurance Home Warranty provides three coverage plans with quite reasonable premiums. Low deductibles of $55 for plans ranging from $420 to $500 makes the company competitive and comparable to the leaders of the industry, such as American Home Guard and Landmark Home Warranty, where prices reach $735, with a $60 minimum service call fee.

The company’s plans can be a good option for customers with different needs. They would be helpful for clients who want only their home systems covered, or just the appliances. There is also a plan that combines protection of both systems and equipment.

The systems and appliances plans of Endurance Home Warranty will cost you almost $420 each, whereas the Endurance combo plan is nearly $500. The company also provides an option to increase the coverage by adding items from the optional list. The cost of add-ons is $40 to almost $180.

In terms of coverage limits, Endurance Home Warranty offers $200 to $1,500, which is average for the industry. However, Select Home Warranty, for instance, offers limits up to $2,000. Incidentally, if there are no maintenance records produced, the company will pay no more than $150 per contract for access, diagnosis, repair, or replacement.

The Systems plan provides protection for the most vital home systems such as a/c, heating, plumbing, ductwork, electrical, and water heater.

If you want to have the main kitchen and laundry equipment covered, the Appliances plan is the best option. It provides service for dishwasher, garbage disposal, washer and dryer, built-in microwave, oven, range or stove top, along with refrigerator.

The Endurance combo plan fits homeowners who want to feel secure in the proper operation of both systems and appliances in their home. This plan combines the coverage of the two previously described packages, including garage doors.

The additional coverage list consists of maintenance of salt water pool, in-ground spa, traditional pool and spa, septic and sprinkler systems, stand-alone freezer, humidifier, central vacuum, sump and well pumps, as well as refrigerator and stand-alone ice maker, wine fridge, water softener, and roof leaks. The limits for add-ons are $200 to $250. However, there is the ability to cover the refrigerator and water heater additionally. This will increase the add-on limit up to $500.

Summary of plans and coverage:

Coverage Term
Service Call Fee
ItemsLimit Silver Systems Plan Platinum Combo Plan Silver Appliance Plan Optional Coverage
Premium Amount - $419.99 $38.00 $499.99 $42.00 $419.99 $38.00 $39.99 - $179.95
Service Call Fee - $55.00 $55.00 $55.00 $55.00 $55.00 $55.00 -
Term, Month - 12 1 12 1 12 1 12
Coverage$200.00 - $1,500.00

Before making a commitment, you should be certain on what exactly you want to protect in your home. It is also essential to know what malfunctioning items or parts and components are covered under a home warranty.

Air Conditioning and Heating Systems

Endurance Home Warranty covers all parts and components essential for the a/c and heating systems functionality. The company deals with problems of a/c motors, compressors, condensers, and thermostats. There is no protection for breakages due to improper usage, as well as for leak detection and water leaks. This warranty does not service a/c with mismatched condensing units and evaporative coils per manufacturer specifications.

Endurance Home Warranty covers the primary heating system, provided that the heating framework does not exceed a 5-ton capacity. Chimneys, flues, liners, fireplaces and their respective components, and gas lines are not covered under warranty. The company does not provide service for free-standing, portable, or secondary units of both systems. There is no coverage for maintenance and cleaning of a/c and heating systems. Endurance Home Warranty offers limits for the heating of $1,500 if maintenance records are available.

Electrical System

Endurance Home Warranty covers malfunctions connected with junction boxes, service panels, breakers, sub-panels, switches, outlets, wiring, and ground fault interrupters. Direct current wiring, low voltage, telephone, solar power, and energy management systems are not covered under warranty. The company is not responsible for wiring racing, rerunning of new wiring, as well as failures and conditions caused by inadequate wiring capacity, floods, fire, water, circuit overloads, and power shortage.

Plumbing System and Stoppages

This home warranty provider offers repairs for line leaks in the water, drain, waste or vent lines, unless they are caused by damages from solidifying or roots. The coverage excludes all plumbing and piping in or under the ground, foundation, or slab, as well as outside the perimeter of the secured house foundation. Stoppages caused by foreign objects are not covered under this package. If there is a necessity to repair any floor damage caused by plumbing maintenance, the company will not take responsibility for it.

Home Appliances

Endurance Home Warranty provides coverage for all modules, parts, and components important for the proper primary functionality of the main kitchen and laundry appliances. Any cosmetic damages and decorative parts, which do not affect the operation of the equipment, are not protected by this company.

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The Fine Print

Item
Comparison to Industry
Coverage effective after
Above industry average
Cancellation with refund within
Above industry average
Cancellation fee
Above industry average
Automatic policy renewal
As 94.6% of industry
Time to cancel automatic renewal
Above industry average
Fee for contract transfer
At industry maximum
Max time to submit claim
At industry minimum
Repair timeframe
At industry minimum
Repair timeframe (weekends and holidays)
Below industry average
Free second opinion
As 25% of industry
Emergency service available
n/a
Hours for service calls
n/a
Reservice if repairs fail
Standard for industry
Free reservice period (parts)
At industry minimum
Free reservice period (labor)
At industry minimum

 Endurance Home Warranty has quite accessible information about such important issues as the effective date of the contract and cancellation fees. When analyzing it, our team found that this company seemed to keep up with the industry standards in terms of automatic policy renewal and cancellation, its coverage-effectiveness period, time available to cancel claim with a refund, as well as emergency service and reservice availability. However, it looks like the promises are not always delivered, as many customers complained about Endurance Home Warranty cancellation policies.

It is necessary to mention that this company is among 25% of home warranty providers offering a free second opinion in complicated or controversial situations, where the servicer cannot define the reason of malfunction, for example.

Upon analyzing the terms and conditions of Endurance Home Warranty, our researchers could not find any information about repair timeframes, which may cause some service delays. By the way, if you have a contractor you trust and want to have the maintenance conducted by them, you will have to pay a transfer fee of $75, which is the highest price in the industry.

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Customer Reviews and Feedback

Quotes from actual customer reviews:

Very well the great job

Google Reviews, September 24, 2018

Scam waste of time and money it as good as no warranty. Do not give money to them to buy hassle. I am waiting for $94 check for more than 4 months. claims team call are not reachable. I am cancelling my membership immediately

Google Reviews, April 9, 2019

Summary of ratings from popular review sites:

Endurance Home Warranty Industry Average

Website

Relative Score

Adjusted Score

BBB
2
222
3.0
3.1
2.4
Google Reviews
167
462
4.8
3.2
4.0

Summary Rating
3.9
3.1
3.2

Types of repairs performed according to customer feedback:

Toilet Air conditioner Refrigerator Heating system Plumbing stoppages

Main takeaway points from customer feedback:

Endurance Home Warranty
Industry Average
Good work
22%
12%
Professional contractor
0%
6%
Good communication
6%
5%
Money offer
0%
4%
Fast work
6%
3%
Act of good faith
0%
0%
Communication problems
33%
18%
Repair delay
0%
17%
Claim denial
17%
12%
Unexpected costs
0%
7%
Tricky terms
0%
7%
Unprofessional contractor
0%
7%
Payment delay
17%
2%

Endurance Home Warranty reviews on various consumer reporting sites are mostly negative. The mere fact Endurance is a new company and has already collected so many bad experiences is worrisome. In the case of Endurance Home Warranty, many customers complain that their claims are ignored. The company representatives promise to call back but never actually do so. In other cases, the contractors refuse to come unless they are paid out-of-pocket because Endurance Home Warranty does not pay them for their services. Overall, all these signs show that Endurance Home Warranty is a scam.

Although Endurance Home Warranty is not accredited by the BBB, and it is very unlikely to get a high rating. Our team will constantly monitor the situation and share the data in this review.

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The Final Words

Is Endurance Home Warranty good?

To answer this question, our team conducted thorough research of the home warranty market. We compared Endurance Home Warranty with the leaders of the industry and found that this company was gaining a solid position among customers, even with its young age, before receiving many negative reviews from its customers calling a scam and a fraud. The coverage plans and premiums are comparable to the industry average making this provider quite competitive if they were to fulfill their promises. Though the selection of covered items is pretty limited, the package includes the most essential home systems and appliances and can meet different demands.  

The company’s clear and user-friendly terms and conditions claim that Endurance Home Warranty does its best to satisfy its clients, despite some gray areas. However, too many people find these claims false. Endurance Home Warranty may sound good enough for your house protection, but beware to sign up any contract with them as they are notorious for not delivering what they promised. So, to find better options, we highly recommend you to study the list of home warranty companies on ReviewHomeWarranties.com to find the best home warranty provider.

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Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
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Reader Rating:
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