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Complete Appliance Protection Review

Why should you spend your time reading this Complete Appliance Protection review? Because ReviewHomeWarranties.com gathered the newest information on this company, including terms, conditions, coverage plans, premiums, and deductibles. We hope this information will help you make an educated decision on whether or not to choose them as your home warranty service. Please read this review carefully before making your choice. Don't forget to verify that your state covered by Complete Protection home warranty before you give them a call.

Official website:
Complete Appliance Protection Reviews by Our Readers
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Covered States
Hawaii Alaska Florida New Hampshire Michigan Vermont Maine Rhode Island New York Pennsylvania New Jersey Delaware Maryland Virginia West Virginia Ohio Indiana Illinois Connecticut Wisconsin North Carolina District of Columbia Massachusetts Tennessee Arkansas Missouri Georgia South Carolina Kentucky Alabama Louisiana Mississippi Iowa Minnesota Oklahoma Texas New Mexico Kansas Nebraska South Dakota North Dakota Wyoming Montana Colorado Idaho Utah Arizona Nevada Oregon Washington California
Pros And Cons
  • Vast social media presence
  • Clients report fair compensation
  • Low cancellation fee
  • Different plan types available

  • Tricky terms and conditions
  • Unexpected fees reported
  • Online chat not supported
  • Limited plan term options
Not available through RHW
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Covered Appliances and Systems
  • Icon
view more
Air conditioner
Covered by Heating/Cooling Plan, Basic Built Ins Plan, Full House Plan, Full House Plus Plan
Heating system
Not covered
Ductwork
Not covered
Humidifier
Not covered
Air cleaner
Not covered
Vacuum
Not covered
Refrigerator
Covered by Kitchen/Laundry Plan, Full House Plan, Full House Plus Plan
Covered as optional
Refrigerator ice maker
Not covered
Free-standing ice maker
Not covered
Wine refrigerator
Covered as optional
Stand-alone freezer
Not covered
Microwave
Covered as optional
Oven
Covered by Kitchen/Laundry Plan, Basic Built Ins Plan, Full House Plan, Full House Plus Plan
Covered as optional
Dishwasher
Covered by Kitchen/Laundry Plan, Basic Built Ins Plan, Full House Plan, Full House Plus Plan
Covered as optional
Water dispenser
Not covered
Trash compactor
Covered as optional
Disposal
Not covered
Cooktop exhaust fan
Not covered
Ceiling fan
Not covered
Attic fans
Covered as optional
Bath exhaust fan
Not covered
Whole house fan
Not covered
Washer
Covered by Kitchen/Laundry Plan, Full House Plan, Full House Plus Plan
Covered as optional
Dryer
Covered by Kitchen/Laundry Plan, Full House Plan, Full House Plus Plan
Covered as optional
Plumbing
Not covered
Plumbing stoppages
Not covered
Water heater
Covered by Heating/Cooling Plan, Basic Built Ins Plan, Full House Plan, Full House Plus Plan
Covered as optional
Water purification
Not covered
Water softener
Not covered
Well pump
Covered as optional
Toilet
Not covered
Septic
Covered as optional
Sump pump
Not covered
Septic tank pumping
Covered as optional
Outside sewer line
Not covered
Outside water line
Not covered
Electrical
Covered by Full House Plus Plan
Generator
Not covered
Garage door
Not covered
Doorbell
Not covered
Alarm
Not covered
Outside electrical line
Not covered
Outside gas line
Not covered
Pool
Covered as optional
Spa
Covered as optional
Pests
Not covered
Sprinkler
Not covered
Roof leaks
Not covered
our overall rating 65.20%
Updated for Jun 16, 2019
Facts and Figures
  • Effective in30 days
  • Hours 24/7
  • Cancellation$25
  • Premium $384 - $720
  • Deductible$0
  • Limits?
Ratings
  • Trustworthiness:
  • Plans and Coverage:
  • Feedback:
  • The Fine Print:
  • Promotions:
  • Editor Rating:
  • Reader Rating:
Not available through RHW
Click Here to View Alternatives

Our Top-Rated Alternatives to Complete Appliance Protection

  # 1 Select Home Warranty
Editorial Rating 98.5
  • 24/7 service calls
  • Great annual promotions
  • Plans under $30/month
  • High contractor professionalism
  • Quick replacement payments
  • First 30 days: Free cancellation
  # 2 Choice Home Warranty
Editorial Rating 96.8
  • 24/7 service calls
  • Market veteran
  • Large and established firm
  • Free cancellation within 30 days
  • Emergency service available
  • Reservice for failed repairs
  # 3 Total Home Protection
Editorial Rating 91.2
  • Multiple optional coverage items
  • 24/7 service calls
  • Clear terms and conditions
  • Free cancellation within 30 days
  • Emergency service available
  • Clients praised communication
Fair Disclosure: ReviewHomeWarranties.com has referral agreements with some of the companies presented on our top lists. We selected these companies because we believe they are the best choice for our readers. Referral income helps us keep the content on this website free.
Editorial Notes

Complete Appliance Protection has been in the home warranty market for 20 years and has a solid reputation among clients. This is evident by the number of awards they have won including Best Of Kudzu, 2012 & 2014; Angie's List Super Service Award, 2011 & 2014; and the “People Love Us on Yelp” award, 2016.

The company serves both homeowners and homebuyers in the USA, except Iowa, Massachusetts, New York, North Carolina, Oregon, Utah, Virginia, Washington, and Wisconsin.

Offering reasonable premiums and no deductibles—unlike American Home Shield’s service call fees of $75 or more—Complete Appliance Protection plans cover the most important home appliances and major home systems.

Like most home warranty companies, Complete Appliance has emergency service 24 hours/7 days a week, with contractors ready to help. Besides, the company allows the use of the homeowner’s service provider, which is a rare feature in the industry.

In addition, Complete Appliance Protection has high ratings from the BBB, Google, and Yelp.

We encourage you to read the full Complete Aplliance Protection review and the advertiser disclosure. This will help you make the informad decision regarding your home warranty coverage.

Summary rating:
Premium cost level:
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Trustworthiness

Is Complete Appliance Protection worthy of your trust? To help answer this question, we analyzed information from the company’s website, along with reviews on customer reporting sites such as the BBB, Google, and Yelp.

Registered in 1998 in Liberty, Missouri as Complete Appliance Protection Inc, the company has spread its services over most of the country, and has a solid position in the market.

Legal
Ownership
Complete Appliance Protection, Inc.
Established
1998
CEO
Vice President: Andrea Worley
Registered in
Liberty, MO
Address
1532 NE 96th Street, Suite A, Liberty, MO, 64068
Available states
All except: IA MA NY NC OR UT VA WA WI
Full list of states
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, West Virginia, Wyoming, District of Columbia
Type of company (private, public)
Private
Mediation and arbitration bodies
Disputes resolved in Texas Real Estate Commission

If any disputes should arise, they will be resolved by the Texas Real Estate Commission.

Accessibility
How to contact
Main page >> Contact
Online chat
No
Social media
Benchmarks
Complete Appliance Protection
Other companies
Company size
No data
0
1,650
Annual revenue
No data
0
$1,276,000,000
Number of homeowners
No data
0
2,200,000
Number of BBB complaints closed within last 3 years
2
0
12,770
Traffic
968
0
383,900
Number of independent contractors
No data
0
44,000

The company’s representatives are available by phone only as there is no online chat,  which might be considered a slight disadvantage.

As for contractors, Complete Protection home warranty has qualified technicians, and unlike most home warranty companies, they allow you to use your own technician—the one you trust.

Despite the wide range of coverage plans offered by Complete Appliance, the list of covered items may seem limited. However, this home warranty company also provides service of the most frequently used home systems.

Reputation
BBB accreditation
A+ (Accredited)
Awards
Angie's List Super Service Award 2011, Best Of Kudzu 2012, Best Of Kudzu 2014, Angie's List Super Service Award 2014, Home Warranty Award - Top Rated 2012

In addition, the company offers award-winning service. The company has won the Angie’s List Super Service award twice. Complete Appliance Protection BBB rating is A+, which is exceptional for the industry. No doubt, these ratings and awards make a great contribution to the company’s reputation.  

Trustworthiness Rating
4.9 / 5.0
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Coverage

In this part of our Complete Appliance Protection review, we will help you choose the coverage plan you need. The first thing to note is that Complete Appliance Protection is the best option for homeowners focused mainly on their appliances. However, this company also covers several home systems, despite its name.

Another important aspect of the Complete home warranty is the fact that there are no deductibles, which is unusual for the home warranty industry, making it quite attractive to customers.

Compared to other home warranty companies, Complete Appliance Protection offers a wider range of coverage plans. The company has five plans, and two standard ones—the Appliance Plan and Systems Plan. Also, combination plans such as the Silver Combo Plan, Gold Combo Plan, and Platinum Combo Plan.

Depending on your needs for a home warranty, Complete Appliance Protection coverage plans will cost you $384 to $720. Also, there is optional coverage available for $48 to $240.

The Appliance Plan covers service of major kitchen and laundry equipment and is a good option for homeowners who aren’t worried about home systems. Appliance coverage provides service for washer and dryer, dishwasher, refrigerator, and oven. Add-ons to this plan are a wine refrigerator, microwave, fan, and trash compactor.

The Systems Plan provides coverage for air conditioner, furnace, and water heater under the cooling and heating plan.

The Combo Plan combines service items in different ways. The Silver Combo Plan will cost you a bit more than the Appliance Plan and less than Systems Plan, but it covers a/c, water heater, dishwasher, and oven.

The Gold Combo Plan, or Full House Plan, is a good option for customers who want to have a/c, water heater, washer and dryer, dishwasher, refrigerator, and oven covered with a home warranty. Its price is $600, which is higher than more extended coverage plans of similar companies such as Select Home Warranty or Total Home Protection.

The most extended coverage plan offered by Complete Appliance Protection is the Platinum Combo Plan, which is a full combination of all three combo plans. It covers every item mentioned in both previous plans including the electrical system and in-bound water pipes. This plan will cost you $720, which is higher than the industry’s average cost of platinum combo coverage plans.

In choosing a home warranty, it is essential to know what exactly it covers and what services it does not provide. The selection of items covered with Complete Appliance Protection is quite limited, so it is better suited to owners of new homes, as it does not offer any protection for anything structural such as roofs. Garage doors/openers, garbage disposals, ceiling fans, ductwork, humidifiers, sprinkler systems, spa tubes, or sump pumps are also not covered.

Summary of plans and coverage:
+ more plans
Coverage Term
Service Call Fee
Items
Limit
Silver Appliance Plan
Silver Systems Plan
Platinum Combo Plan
Optional Coverage
Premium Amount
$384.00
$408.00
$720.00
$48.00 - $240.00
 
Coverage
-
22%
10%
36%
28%
Coverage details
Air conditioner
-
Details
Covered by CAP
No Info
Not Covered by CAP
No Info
Dishwasher
-
$72.00
Details
Covered by CAP
No Info
Not Covered by CAP
No Info
Dryer
-
$48.00
Details
Covered by CAP
No Info
Not Covered by CAP
No Info
Electrical
-
Details
Covered by CAP
No Info
Not Covered by CAP
No Info
Oven
-
$48.00
Details
Covered by CAP
No Info
Not Covered by CAP
No Info
Refrigerator
-
$72.00
Details
Covered by CAP
No Info
Not Covered by CAP
No Info
Washer
-
$72.00
Details
Covered by CAP
No Info
Not Covered by CAP
No Info
Water heater
-
$48.00
Details
Covered by CAP
No Info
Not Covered by CAP
No Info
Septic
-
$240.00
Details
Covered by CAP
  • Septic Tank and Lateral Lines
Not Covered by CAP
No Info
Spa
-
$144.00
Details
Covered by CAP
No Info
Not Covered by CAP
No Info
Pool
-
$144.00
Details
Covered by CAP
No Info
Not Covered by CAP
No Info
Septic tank pumping
-
$96.00
Details
Covered by CAP
  • Septic Pump
Not Covered by CAP
No Info
Well pump
-
$96.00
Details
Covered by CAP
No Info
Not Covered by CAP
No Info
Well
-
$96.00
Details
Covered by CAP
No Info
Not Covered by CAP
No Info
Wine refrigerator
-
$72.00
Details
Covered by CAP
No Info
Not Covered by CAP
No Info
Attic fans
-
$48.00
Details
Covered by CAP
No Info
Not Covered by CAP
No Info
Microwave
-
$48.00
Details
Covered by CAP
No Info
Not Covered by CAP
No Info
Trash compactor
-
$48.00
Details
Covered by CAP
No Info
Not Covered by CAP
No Info
Premium Amount
Silver Appliance Plan
22%
$384.00
Silver Systems Plan
10%
$408.00
Platinum Combo Plan
36%
$720.00
Gold Combo Plan
31%
$600.00
Silver Combo Plan
19%
$400.00
COVERAGE DETAILS
Air conditioner
Expand
Limit
Silver Appliance Plan
Silver Systems Plan
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
Expand
Covered by CAP
No Info
Not Covered by CAP
No Info
Dishwasher
Expand
Limit
Silver Appliance Plan
Silver Systems Plan
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
$72.00
Expand
Covered by CAP
No Info
Not Covered by CAP
No Info
Dryer
Expand
Limit
Silver Appliance Plan
Silver Systems Plan
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
$48.00
Expand
Covered by CAP
No Info
Not Covered by CAP
No Info
Electrical
Expand
Limit
Silver Appliance Plan
Silver Systems Plan
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
Expand
Covered by CAP
No Info
Not Covered by CAP
No Info
Oven
Expand
Limit
Silver Appliance Plan
Silver Systems Plan
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
$48.00
Expand
Covered by CAP
No Info
Not Covered by CAP
No Info
Refrigerator
Expand
Limit
Silver Appliance Plan
Silver Systems Plan
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
$72.00
Expand
Covered by CAP
No Info
Not Covered by CAP
No Info
Washer
Expand
Limit
Silver Appliance Plan
Silver Systems Plan
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
$72.00
Expand
Covered by CAP
No Info
Not Covered by CAP
No Info
Water heater
Expand
Limit
Silver Appliance Plan
Silver Systems Plan
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
$48.00
Expand
Covered by CAP
No Info
Not Covered by CAP
No Info
Septic
Expand
Limit
Silver Appliance Plan
Silver Systems Plan
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
$240.00
Expand
Covered by CAP
  • Septic Tank and Lateral Lines
Not Covered by CAP
No Info
Spa
Expand
Limit
Silver Appliance Plan
Silver Systems Plan
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
$144.00
Expand
Covered by CAP
No Info
Not Covered by CAP
No Info
Pool
Expand
Limit
Silver Appliance Plan
Silver Systems Plan
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
$144.00
Expand
Covered by CAP
No Info
Not Covered by CAP
No Info
Septic tank pumping
Expand
Limit
Silver Appliance Plan
Silver Systems Plan
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
$96.00
Expand
Covered by CAP
  • Septic Pump
Not Covered by CAP
No Info
Well pump
Expand
Limit
Silver Appliance Plan
Silver Systems Plan
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
$96.00
Expand
Covered by CAP
No Info
Not Covered by CAP
No Info
Well
Expand
Limit
Silver Appliance Plan
Silver Systems Plan
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
$96.00
Expand
Covered by CAP
No Info
Not Covered by CAP
No Info
Wine refrigerator
Expand
Limit
Silver Appliance Plan
Silver Systems Plan
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
$72.00
Expand
Covered by CAP
No Info
Not Covered by CAP
No Info
Attic fans
Expand
Limit
Silver Appliance Plan
Silver Systems Plan
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
$48.00
Expand
Covered by CAP
No Info
Not Covered by CAP
No Info
Microwave
Expand
Limit
Silver Appliance Plan
Silver Systems Plan
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
$48.00
Expand
Covered by CAP
No Info
Not Covered by CAP
No Info
Trash compactor
Expand
Limit
Silver Appliance Plan
Silver Systems Plan
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
$48.00
Expand
Covered by CAP
No Info
Not Covered by CAP
No Info

Cooling and Heating

Complete Appliance Protection services every part within the appliance whether it is an air conditioner, furnace, or water heater.

Plumbing System

Complete Appliance covers in-bound water pipes only. The company does not protect such devices as faucets, toilets, shower heads, or water softeners. Coverage does not deal with drainage issues, stoppages, leaks, or dripping faucets.

Home Appliances

As the name of the company suggests, Complete Protection home warranty covers all parts of the appliance that needs servicing. This feature is unusual for the home warranty industry, where most companies choose which parts to maintain or repair.

There is optional coverage available in Complete Appliance Protection plans, including fan, wine cooler, pool heater, pool pump, septic pump, septic tank and lateral lines, trash compactor, well pump, and tank.

Coverage Rating
5.0 / 5.0
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The Fine Print
Item
Value
Comparison to Industry
Coverage effective after
30 days
Above industry average
Expand
1
24.40
30
31
Cancellation with refund within
Unknown days
n/a
Expand
Unknown data
Cancellation fee
$25.00
Below industry average
Expand
0.00
47.67
25.00
95.00
Automatic policy renewal
Yes
As 94.6% of industry
Expand
Time to cancel automatic renewal
30 days
Above industry average
Expand
1
29.00
30
60
Fee for contract transfer
$Unknown
n/a
Expand
Unknown data
Max time to submit claim
Unknown days
n/a
Expand
Unknown data
Repair timeframe
Unknown business days
n/a
Expand
Unknown data
Repair timeframe (weekends and holidays)
Unknown days
n/a
Expand
Unknown data
Free second opinion
Unknown
n/a
Expand
Unknown data
Emergency service available
Yes
As 86.8% of industry
Expand
Hours for service calls
24/7
As 85.2% of industry
Expand
Reservice if repairs fail
Unknown
n/a
Expand
Unknown data
Free reservice period (parts)
Unknown days
n/a
Expand
Unknown data
Free reservice period (labor)
Unknown days
n/a
Expand
Unknown data

For this Complete Appliance Protection review, we carefully researched the fine print in the company’s terms and conditions, summarized them, and made a comparison with other home warranty companies.

Here, ReviewHomeWarranties.com offers you more important information about Complete Appliance coverage:

  • No hard limits on repair work. The company looks at the appliance history and technician’s recommendation before making a decision whether to repair the appliance or replace it. However, they have a $1,000 limit for septic, in-bound water pipes, and electrical wiring.

  • If you have more than one appliance listed under a coverage plan, you must add them to your contract at an extra cost.

  • A preventive maintenance check of the appliances every other year is provided as part of the program.

  • Coverage for rented appliances has an additional cost of $5 per item, per month.

  • Good working condition is essential for all items, protected by your plan before the effective date of the contract.

  • Complete Appliance does not consider pre-existing conditions, rust, or lack of maintenance as the reason for declining your claim.

  • Unlike most home warranty companies, Complete Appliance Protection allows you to use your own technician for repair work.

  • As with most companies in the industry, Complete Appliance Protection provides an emergency service, which means that you may submit your claim 24 hours/7 days a week.

  • Coverage becomes effective after 30 days, which is above the industry average.

  • Cancellation fee is only $25, where Select Home Warranty charges $75.

The Fine Print Rating
3.7 / 5.0
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Feedback
Summary of ratings from popular review sites:
Complete Appliance Protection
Industry Average
Website
Numbers of Reviews
Relative Score
Adjusted Score
Yelp
Numbers of Reviews
9
156
Relative Score
4.0
1.7
Adjusted Score
5.0
BBB
Numbers of Reviews
2
344
Relative Score
1.0
2.8
Adjusted Score
0.4
Google Reviews
Numbers of Reviews
7
484
Relative Score
4.9
3.2
Adjusted Score
4.1
Main takeaway points from customer feedback:
Complete Appliance Protection
Industry Average

Before making the decision to sign a contract for a home warranty, it is useful to learn other people’s opinions about the company. To help you with this issue, we have gathered Complete Protection home warranty reviews from Yelp, BBB, and Google Reviews.  

We must admit that the level of customer satisfaction iwith this company s higher than the industry average, but the number of reviews is much lower. The most popular coverage items among clients are air conditioner and water heater, despite a wider range of appliances covered with Complete home warranty.

We found that 38% of the company’s clients report good work, 13% is pleased with the contractors and communication, while 13% had bad experiences with unexpected costs.

Feedback Rating
5.0 / 5.0
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The Final Words

Is Complete Appliance Protection good?

Complete Appliance Protection has been operating on the market for 20 years now, providing services across most of the USA. The company has won a solid reputation among customers, despite the high level of competitiveness. This home warranty service offers clear terms and unusual options for the industry, but the range of covered items is a bit limited when compared to other home warranty companies. It is a good choice for new homeowners who are focused on appliances only. However, due to professional technicians and attractive plans, it is still popular among clients.

If you think that Complete Appliance is the appropriate choice for your home warranty, don’t hesitate to sign up. If not, look through the list of the best home warranty companies on our site for other comparisons, and you will definitely find what you need.

Ratings
  • Trustworthiness:
  • Plans and Coverage:
  • Feedback:
  • The Fine Print:
  • Promotions:
  • Editor Rating:
  • Reader Rating: