Choice Home Warranty Review

Below you can find ReviewHomeWarranties' Choice Home Warranty reviews for 2018. Our editorial review is comparative and measures Choice Home Warranty plans, claim policy, trustworthiness, accessibility, pricing, T&C, coverage, and client feedback. All parameters are measured against industry benchmarks.


Choice Home Warranty is rated #2 of 17 home warranty companies currently, and accepts clients from Florida, Virginia, Texas, Arizona, and all other US states except for California.

Updated for Oct 21, 2018

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Choice Home Warranty Reviews by Our Readers
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Covered States
Hawaii Alaska Florida New Hampshire Michigan Vermont Maine Rhode Island New York Pennsylvania New Jersey Delaware Maryland Virginia West Virginia Ohio Indiana Illinois Connecticut Wisconsin North Carolina District of Columbia Massachusetts Tennessee Arkansas Missouri Georgia South Carolina Kentucky Alabama Louisiana Mississippi Iowa Minnesota Oklahoma Texas New Mexico Kansas Nebraska South Dakota North Dakota Wyoming Montana Colorado Idaho Utah Arizona Nevada Oregon Washington California
Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating:
Covered Appliances and Systems
Facts and Figures
30 days
Effective in
24/7
Hours
$50
Cancellation
$411 - $534
Premium
$75
Deductible
$500 - $1500
Limits
Pros And Cons
$50.00 off
Great promotions available
Market veteran
Large and established firm
Emergency service available
Free cancellation within 30 days
24/7 service calls

Tricky terms and conditions
Considerable negative feedback

Editorial Notes

Choice Home Warranty is one of the leaders in the home warranty industry. While we compare Choice Home Warranty vs. American Home Shield, the industry giant, in our Vis a Vis section, we can say that Choice is the second largest home warranty vendor in the USA. It has been in operation for 10 years, accepting clients nationally. Although it is not advertised how many clients the firm boasts, we assume there are millions of Americans who have used their services since the company's inception in 2008.

Choice Home Warranty coverage is among the most extensive in the industry, and there are three different Choice Home Warranty plans to choose from. The Choice Warranty claim policy is simple, and there are no fees for contract transfer to a new home.

Our Choice Home Warranty review indicates that although it is not the perfect company, it has favorable coverage and is overall credible and recommended.

Premium cost level:

Trustworthiness

Choice Home Warranty is a veteran of the home warranty industry. It is registered as a service agreement provider in the state of New Jersey. It also has a smaller sister company named Advanced Home Warranty.

The company accepts clients from 49 out of the 50 U.S. states and Washington, D.C. Some of the most noteworthy states in which Choice Home Warranty is popular are Nevada, Maryland, Texas, Arizona, Georgia, North Carolina, Louisiana, South Carolina, Alabama, and Mississippi. 

In case of disputes with the firm, you can file a lawsuit against Choice Home Warranty under the laws of New Jersey (where the corporate office is located).

Accessibility

How to contact
Online chat
Yes
Social media

It is super easy to contact Choice Home Warranty online through their website's chat, email, social media, or phone. Under the Choice Home Warranty login, you may reach customer service 24/7, and the sales team is available weekdays between 8:00 a.m. and 9:00 p.m.

Benchmarks Choice Home Warranty Other companies

Company size
320
0 1,760
Annual revenue
$144,300,000
0 $545,572,500
Number of homeowners
25,000
0 6,050,000
Number of BBB complaints closed within last 3 years
4,201
0 14,850
Traffic
326,561
0 383,900
Number of independent contractors
25,000
0 44,000

Reputation

BBB accreditation
C (Not Accredited)

Choice Home Warranty definitely stands out from the industry. Although there is one much larger company around, it is still one of the biggest players. It very active on BBB, and Choice Home Warranty BBB rating is C+ after resolving more than 3,000 issues over the course of the past three years.

Current Promotions

Claims procedure
Asset 9
Expiration date
22.10.2018
Promo code
Not required

Among many home warranty companies that offer promotions and bonuses to attract more customers, Choice Home Warranty is one of the most generous ones. Currently, Choice Warranty offers a free month and $50 off the annual policy. This is one of the best deals on the market!

Coverage

Choice Home Warranty prices and fees are around the industry average. Comparing plans on a pro-per-quo basis is difficult because each home warranty plan offered by various companies differs in its coverage. Overall, all the essential home systems and appliances are covered under one of the plans. Additionally, Choice Warranty covers swimming pools and spas, sump pump, well pump, and roof leakage. Coverage limits range from $200 for septic tank pump up to $1,500 for such expensive items as a heating system.

Note: The Choice Home Warranty service call fee (also known as the deductible) is $60 per call.

Summary of plans and coverage:

Coverage Term
Service Call Fee
ItemsLimit Platinum Combo Plan Silver Combo Plan Optional Coverage
Premium Amount - $44.50 $504.00 $39.63 $445.50 $30.00 - $160.00
Service Call Fee - $75.00 $75.00 $75.00 $75.00 -
Term, Month - 1 13 1 13 12
Coverage$200.00 - $1,500.00

Choice Home Warranty Plans and Coverage

Systems and appliances covered under the contract

Air Conditioning: For Air Conditioning, the contract covers all components and parts for no more than two systems of the ducted electric central and wall units and does not cover any non-ducted or window units. The ducted units should not exceed a 5-ton capacity and be designed for residential use only.

Heating System: For heating systems, the contract covers all components and parts necessary for the operation of the heating system except heat pumps and any underground piping. Radiators, fireplaces, grills, heat lamps, pellet or wood stoves, and other similar sources of heating are not considered heating systems and will not be covered. Choice Warranty will not pay more than $1,500 per covered item per contract term for any repairs or replacements.

Plumbing System: The plumbing system usually requires repairs more often than other home systems. Here is what is covered by Choice Home Warranty in this case: leaks and breaks (except those caused by freezing or roots), toilet tanks, bowls and mechanisms, valves, sump pumps, whirlpool motors, and clogs in the sewer lines up to 100 feet up to a $500 limit. That includes access, diagnostics, and repair. A long list of what is not covered is in the table below.

Septic System: As for the septic system, the contract may cover the septic tank and line coming from the house, sewage ejector pump, jet and aerobic pumps, but not the lines from the house, tile fields, or cleaning. The maximum limit spent on this system may not exceed $500 for access, diagnostics, and repair or replacement.

Electrical System: The electrical system is also covered up to a $500 limit. The coverage includes most components and parts, including built-in bathroom exhaust fans. Garage doors are not included in the system coverage but may be included separately in the contract.

Home Appliances: Most components and parts will be covered for home appliances, including washer and dryer, refrigerator, dishwasher, ceiling and exhaust fans, oven/range/stove/cooktop, and built-in microwave. Optional coverage is available for the pool, up to two spas, central vacuum, freezer, second refrigerator, and other appliances and systems.

Choice Home Warranty’s claim policy and coverage are above the industry standard. For example, a transfer of a contract costs, on average, $11 per transfer, but Choice Warranty’s policy is to not charge anything for an unlimited amount of transfers. Furthermore, Choice Home Warranty enables clients to file a claim through an online form, or via telephone, and the firm guarantees it will be handled within 24 hours of submission. Additionally, there is a free reservice period of 90 days for parts, where the industry average is 75 days. On other parameters, Choice Warranty is around what the industry average dictates.

Choice Home Warranty’s cancellation policy is a $50 one-off payment, and there are 30 days to decide on contract renewal for the next year, which is fair and reasonable. For a listing of Choice Home Warranty’s coverage per item, see the chart below.

The Fine Print

Item
Comparison to Industry
Coverage effective after
Above industry average
Cancellation with refund within
Above industry average
Cancellation fee
Above industry average
Automatic policy renewal
As 94.7% of industry
Time to cancel automatic renewal
Above industry average
Fee for contract transfer
At industry minimum
Max time to submit claim
At industry minimum
Repair timeframe
At industry maximum
Repair timeframe (weekends and holidays)
At industry maximum
Free second opinion
As 26.3% of industry
Emergency service available
As 88.7% of industry
Hours for service calls
As 85.5% of industry
Reservice if repairs fail
Standard for industry
Free reservice period (parts)
Above industry average
Free reservice period (labor)
At industry minimum

Customer Reviews and Feedback

Quotes from actual customer reviews:

Representative was patient ; always called back when I asked him to and fully explained the details of the plan

Google Reviews, August 25, 2018

They repaired a leak in my dishwasher very quickly and efficiently as well as a minor repair with the washing machine setting. It was great. Anything more significant and it seems there is push back. For example, they refused to purchase a part for my refrigerator ice maker. Then they offered to go in on it 50/50. I was a bit thrown off as this approach was not outlined in the contract. I finally got them to agree to pay for 100% of the part, which is what they were contractually obligated to do in the first place.

Yelp, Austin, Texas October 27, 2017

Summary of ratings from popular review sites:

Choice Home Warranty Industry Average

Website

Relative Score

Adjusted Score

Yelp
482
119
1.0
1.8
1.2
Complaints Board
389
225
1.0
1.0
2.4
Ripoff Report
249
25
1.0
1.0
2.4
Pissed Consumer
75
137
1.0
1.4
1.7
BBB
1199
183
1.4
3.2
0.7
Google Reviews
770
366
2.7
3.2
2.1
YSCAM
81
11
1.0
1.0
2.4
My 3 Cents
164
53
1.1
1.1
2.4
Complaints List
25
12
1.2
1.1
2.6
Site Jabber
18
14
1.2
2.4
1.0

Summary Rating
1.5
1.8
1.7

Types of repairs performed according to customer feedback:

Air conditioner Refrigerator Water heater Dishwasher Washer Heating system Dryer Oven Garage door Toilet Pool / Spa Fan Pump

Main takeaway points from customer feedback:

Choice Home Warranty Industry Average
Good work
5%
12%
Professional contractor
1%
6%
Good communication
3%
5%
Money offer
8%
3%
Fast work
0%
3%
Act of good faith
0%
0%
Communication problems
16%
18%
Repair delay
12%
17%
Claim denial
26%
12%
Unprofessional contractor
6%
7%
Tricky terms
17%
7%
Unexpected costs
5%
7%
Payment delay
1%
2%

Choice Home Warranty client reviews are very common online. In fact, we have discovered more than 9,000 that we have included in this section. Interestingly, the site that has most Choice Home Warranty reviews on the internet is BBB with more than 800 reviews and a 2.5/5 score. Other sites boast fewer reviews with mostly all complaints about the firm. This conflicting data makes it very hard to provide any real insight into Choice Home Warranty’s customer service and the true level of satisfaction.

The Final Words

Is Choice Home Warranty Good?

Choice Home Warranty has been on the market for more than 10 years now, enough time to build a good reputation. The company operates nationwide, providing services to customers in almost all 50 states with more than $100m in sales each year, making it one of the biggest home warranty vendors in the country.

Getting a tailored quote based on your needs and choosing one of Choice Home Warranty’s plans is easy. Just click on the "Visit Website" button at the bottom of this Choice Home Warranty review. It is possible to cover almost every component and appliance in your home, and this is where Choice warranty really stands out from the bunch with comprehensive coverage, easy claim filing, affordable plan pricing, and attractive ongoing promotions.

Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating: