Choice Home Warranty Review
Below you can find ReviewHomeWarranties' Choice Home Warranty reviews for 2019. Our editorial review is comparative and measures Choice Home Warranty plans, claim policy, trustworthiness, accessibility, pricing, T&C, coverage, and client feedback. All parameters are measured against industry benchmarks.
Choice Home Warranty is rated #2 of 17 home warranty companies currently, and accepts clients from Florida, Virginia, Texas, Arizona, and all other US states except for California.
Updated for Apr 07, 2019
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Choice Home Warranty is one of the leaders in the home warranty industry. While we compare Choice Home Warranty vs. American Home Shield, the industry giant, in our Vis a Vis section, we can say that Choice is the second largest home warranty vendor in the USA. It has been in operation for 10 years, accepting clients nationally. Although it is not advertised how many clients the firm boasts, we assume there are millions of Americans who have used their services since the company's inception in 2008.
Choice Home Warranty coverage is among the most extensive in the industry, and there are three different Choice Home Warranty plans to choose from. The Choice Warranty claim policy is simple, and there are no fees for contract transfer to a new home.
Our Choice Home Warranty review indicates that although it is not the perfect company, it has favorable coverage and is overall credible and recommended.
Choice Home Warranty is a veteran of the home warranty industry. It is registered as a service agreement provider in the state of New Jersey. It also has a smaller sister company named Advanced Home Warranty.
The company accepts clients from 49 out of the 50 U.S. states and Washington, D.C. Some of the most noteworthy states in which Choice Home Warranty is popular are Nevada, Maryland, Texas, Arizona, Georgia, North Carolina, Louisiana, South Carolina, Alabama, and Mississippi.
In case of disputes with the firm, you can file a lawsuit against Choice Home Warranty under the laws of New Jersey (where the corporate office is located).
It is super easy to contact Choice Home Warranty online through their website's chat, email, social media, or phone. Under the Choice Home Warranty login, you may reach customer service 24/7, and the sales team is available weekdays between 8:00 a.m. and 9:00 p.m.
Benchmarks Choice Home Warranty Other companies
Choice Home Warranty definitely stands out from the industry. Although there is one much larger company around, it is still one of the biggest players. It very active on BBB, and Choice Home Warranty BBB rating is B- after resolving more than 3,000 issues over the course of the past three years.
Among many home warranty companies that offer promotions and bonuses to attract more customers, Choice Home Warranty is one of the most generous ones. Currently, Choice Warranty offers a free month and $50 off the annual policy. This is one of the best deals on the market!
Choice Home Warranty prices and fees are around the industry average. Comparing plans on a pro-per-quo basis is difficult because each home warranty plan offered by various companies differs in its coverage. Overall, all the essential home systems and appliances are covered under Total plan. Basic plan does not include coverage for air conditioner, refrigerator, washer, and dryer. Additionally, Choice Warranty covers swimming pools and spas, sump pump, well pump, and roof leakage. Coverage limits range from $200 for septic tank pump up to $1,500 for such expensive items as a heating system.
Note: The Choice Home Warranty service call fee (also known as the deductible) is $75 per call.
Summary of plans and coverage:
|Items||Limit||Platinum Combo Plan||Silver Combo Plan||Optional Coverage|
|Premium Amount||-||$44.50||$39.63||$30.00 - $160.00|
|Service Call Fee||-||$75.00||$75.00||-|
|Coverage||$200.00 - $1,500.00|
Choice Home Warranty Plans and Coverage
Systems and appliances covered under the contract
Air Conditioning: For Air Conditioning, the contract covers all components and parts for no more than two systems of the ducted electric central and wall units and does not cover any non-ducted or window units. The ducted units should not exceed a 5-ton capacity and be designed for residential use only.
Heating System: For heating systems, the contract covers all components and parts necessary for the operation of the heating system except heat pumps and any underground piping. Radiators, fireplaces, grills, heat lamps, pellet or wood stoves, and other similar sources of heating are not considered heating systems and will not be covered. Choice Warranty will not pay more than $1,500 per covered item per contract term for any repairs or replacements.
Plumbing System: The plumbing system usually requires repairs more often than other home systems. Here is what is covered by Choice Home Warranty in this case: leaks and breaks (except those caused by freezing or roots), toilet tanks, bowls and mechanisms, valves, sump pumps, whirlpool motors, and clogs in the sewer lines up to 100 feet up to a $500 limit. That includes access, diagnostics, and repair. A long list of what is not covered is in the table below.
Septic System: As for the septic system, the contract may cover the septic tank and line coming from the house, sewage ejector pump, jet and aerobic pumps, but not the lines from the house, tile fields, or cleaning. The maximum limit spent on this system may not exceed $500 for access, diagnostics, and repair or replacement.
Electrical System: The electrical system is also covered up to a $500 limit. The coverage includes most components and parts, including built-in bathroom exhaust fans. Garage doors are not included in the system coverage but may be included separately in the contract.
Home Appliances: Most components and parts will be covered for home appliances, including washer and dryer, refrigerator, dishwasher, ceiling and exhaust fans, oven/range/stove/cooktop, and built-in microwave. Optional coverage is available for the pool, up to two spas, central vacuum, freezer, second refrigerator, and other appliances and systems.
Choice Home Warranty’s claim policy and coverage are above the industry standard. For example, a transfer of a contract costs, on average, $11 per transfer, but Choice Warranty’s policy is to not charge anything for an unlimited amount of transfers. Furthermore, Choice Home Warranty enables clients to file a claim through an online form, or via telephone, and the firm guarantees it will be handled within 24 hours of submission. Additionally, there is a free reservice period of 90 days for parts, where the industry average is 75 days. On other parameters, Choice Warranty is around what the industry average dictates.
Choice Home Warranty’s cancellation policy is a $50 one-off payment, and there are 30 days to decide on contract renewal for the next year, which is fair and reasonable. For a listing of Choice Home Warranty’s coverage per item, see the chart below.
Quotes from actual customer reviews:
Representative was patient ; always called back when I asked him to and fully explained the details of the plan
I have had choice home warranty for 3 years and we had good experience for most of the service calls over this period. We have a water heater claim open for more than 3 months now without a resolution. They keep saying video evidence format is incorrect even though I sent the video from iphone to ipad number they provided. They don't tell me what format they want the video or alternate contact i can forward the video. I called them several times but they keep repeating the same thing. It would be better if they could just tell us that it won't be covered. Luckily my contract is ending now and I have started getting calls from sales rep for renewal. Their tone changes when i bring up this open claim. I had a guy hang up on me recently during a conversation which shows their work culture. Probably not the sales rep fault since he can't do much about claims but he did ask me the reason I did not want to renew :D Anyways, you basically get what you pay for. Its worth it if you get a good deal. we had 45$ service fee 1050$ three year contract. Overall, I had a decent experience over the past three years but i would rather go with a big name company for better service.
Types of repairs performed according to customer feedback:
Main takeaway points from customer feedback:
Choice Home Warranty client reviews are very common online. In fact, we have discovered more than 4,500 that we have included in this section. Interestingly, the site that has most Choice Home Warranty reviews on the internet is BBB with more than 1432 reviews and a 1.3/5 score. Other sites boast fewer reviews with mostly all complaints about the firm. Almost 26% of the claims concerns claim denials, which is twice as many as the industry average. At the same time nice percent of the customers reported money offers, which is also twice as much the industry average. This conflicting data makes it very hard to provide any real insight into Choice Home Warranty’s customer service and the true level of satisfaction.
In some cases, the customers that are unhappy with the company's service, raise public awareness and get their cases solved with the help of local news companies. For example, KCTV5, a CBS-affiliated television station, reported that a Kansas resident had to start a battle against Choice Home Warranty when the company refused to fix her air conditioning unit. The company ended up paying $1,500 for the new air conditioner, the maximum coverage offered under a contract.
Is Choice Home Warranty Good?
Choice Home Warranty has been on the market for more than 10 years now, enough time to build a good reputation. The company operates nationwide, providing services to customers in almost all 50 states with more than $100m in sales each year, making it one of the biggest home warranty vendors in the country.
Getting a tailored quote based on your needs and choosing one of Choice Home Warranty’s plans is easy. Just click on the "Visit Website" button at the bottom of this Choice Home Warranty review. It is possible to cover almost every component and appliance in your home, and this is where Choice warranty really stands out from the bunch with comprehensive coverage, easy claim filing, affordable plan pricing, and attractive ongoing promotions.