Blue Ribbon Home Warranty Review

Are you looking for a home warranty company? Then you’ve come to the right place! All you need to do is read this Blue Ribbon Home Warranty review. To make it easier for you to decide, our team at ReviewHomeWarranties.com conducted detailed research, gathering the most important information about this home warranty provider. You will learn Blue Ribbon Home Warranty pricing, coverage, limits, terms and conditions, and most importantly—customer feedback. Of course, we will also reveal all of the advantages and disadvantages of the company. In addition, our analysts compared Blue Ribbon Home Warranty with its competitors in the industry to help you make the most profitable choice.

We know that that it is not an easy task to choose a home warranty and you might have a million questions, so we will try to answer all of them in this review.

Updated for Nov 26, 2018

Official website:  

Blue Ribbon Home Warranty Reviews by Our Readers
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Covered States
Hawaii Alaska Florida New Hampshire Michigan Vermont Maine Rhode Island New York Pennsylvania New Jersey Delaware Maryland Virginia West Virginia Ohio Indiana Illinois Connecticut Wisconsin North Carolina District of Columbia Massachusetts Tennessee Arkansas Missouri Georgia South Carolina Kentucky Alabama Louisiana Mississippi Iowa Minnesota Oklahoma Texas New Mexico Kansas Nebraska South Dakota North Dakota Wyoming Montana Colorado Idaho Utah Arizona Nevada Oregon Washington California
Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating:
Covered Appliances and Systems
Facts and Figures
?
Effective in
24/7
Hours
$77
Cancellation
$124 - $664
Premium
$55
Deductible
$600 - $1600
Limits
Pros And Cons
Excellent BBB rating A
Market veteran
Low optional coverage costs
Great coverage plans

Tricky terms and conditions
High cancellation fee
Online chat not supported
Not available in all states
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Our Top-Rated Alternatives to Blue Ribbon Home Warranty

 Almost-Nationwide Service

 Majority of Client Reviews Online Are Positive

 Clearest Terms and Conditions

 Highest Contractor Professionalism

Best Gold Plan ("Platinum Care") Select Home Warranty Review

Clients from:  

 Virginia, Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Maryland, Michigan, Minnesota, Missouri, New Jersey, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Wyoming, District of Columbia + 20 More States
More Than 10 Years on the Market

Most Comprehensive Coverage Available

Free Reservice Period for Parts

Emergency Service Available

Cheapest and Best Basic Plan ($34/m) Choice Home Warranty Review

Clients from:  

 Virginia, Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Maryland, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin, Wyoming, District of Columbia + 20 More States
 Customer Service Available 24/7

 Least BBB Complaints

Great Reviews on Google Places

Reservice for Failed Parts

1 Free Month Upon Annual Sign-Up Total Home Protection Review

Clients from:  

 Virginia, Alabama, Arizona, Arkansas, Colorado, Georgia, Illinois, Indiana, Kentucky, Maryland, Michigan, Missouri, New Jersey, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Florida, Minnesota, Utah, Wisconsin + 15 More States

Editorial Notes

Blue Ribbon Home Warranty has been providing home warranty services since 1985, for more than thirty years! Its longevity is a clear sign of its credibility, as it manages to thrive among a huge number of competitors in the home warranty industry. If the homeowners from Colorado trust their homes to this home warranty provider for such a long period, you can trust them too!

Blue Ribbon Warranty offers five packages with optional coverage, so you have a chance to customize your plan and maximize your protection. For newly constructed properties, warranty coverage protection is also available. In addition, the limits are higher than some other home warranty companies, such as BFS Home Warranty, that limits its coverage up to $500.

The company has a BBB accreditation and an A-rating—a great indicator of its reliability. However, there are some Blue Ribbon Home Warranty complaints from clients about claim denials and tricky terms and conditions.

Premium cost level:
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Trustworthiness

In this part of the Blue Ribbon Home Warranty review, we checked whether this is a reliable company that is worth your trust. For this purpose, we analyzed the company’s official website as well as consumer reporting sites.

 

Blue Ribbon Home Warranty, Inc. is a Colorado-based home warranty provider founded in 1985. Its longevity indicates its reliability because untrustworthy companies don’t survive in the market for very long.

This provider specializes in home warranty products for homeowners and real estate agents. Blue Ribbon Warranty’s services are only available in one state of the USA, Colorado. This fact can be considered an advantage as the company knows their customer's specifics and requirements well. If any disputes arise, they are resolved under the laws of the State of Colorado.

Accessibility

How to contact
Main Page >> Contact Us
Online chat
No
Social media

Another important sign of reliability is access to the company. To get a free quote from this provider, you can contact the representatives via phone or through the contact form. You can find Blue Ribbon Home Warranty phone number on their official website. Although there is no online chat available, you can find Blue Ribbon Warranty’s pages on Facebook and Twitter.

Benchmarks Blue Ribbon Home Warranty Other companies

Company size
15
0 1,650
Annual revenue
No data
0 $1,276,000,000
Number of homeowners
No data
0 6,380,000
Number of BBB complaints closed within last 3 years
18
0 14,850
Traffic
2,400
0 383,900
Number of independent contractors
No data
0 44,000

Reputation

BBB accreditation
A (Accredited)

As for the company reputation, Blue Ribbon Home Warranty’s BBB rating is A, and it is also accredited by the Better Business Bureau. This is the evidence of the Blue Ribbon Home Warranty’s credibility and solid position among customers.

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Coverage

Choosing the right coverage plan can help you save your time and money. Having protection from a home warranty company allows you never worry about the high cost of repairing or replacing your home appliances or systems.

Blue Ribbon Home Warranty offers five plans: the Silver Plan for Homeowners & Real Estate, Gold Plan for Homeowners & Real Estate, Platinum Plan for Homeowners & Real Estate available for 14 or 24 months, Base Plan for New Construction, and the Platinum Plan for New Construction for four or ten years. Blue Ribbon Warranty is unusual in that its minimum contract length is 14 months, rather than one year.

The prices start at $345, but the costs range from $124 to $664 per year. This is attractive, taking into account the lower than industry average deductibles of $55, compared to the industry average of $75. The limits are $600 to $1,600, a bit higher than most competitors have to offer. This makes Blue Ribbon Home Warranty competitive, as one of the industry leaders operating in Colorado—Total Home Protection—offers between $400 to $500 with a service call fee of $60.

The company provides three levels of coverage. The Silver Plan covers basic appliances and systems. Blue Ribbon Home Warranty’s Gold Plan adds coverage for air conditioners and washers and dryers. The Platinum Plan offers the same coverage as the Silver Plan plus three items from the optional coverage for free.

For newly constructed properties, Blue Ribbon Warranty has the Base and Platinum plans, which differ only in a/c system coverage. The Platinum Plan for New Construction also includes three items from the list of add-ons for free.

Similar to other companies in the industry, Blue Ribbon Home Warranty has a list of optional coverage to customize each plan. However, the selection of protected items is quite limited when compared to most home warranty companies and only includes pool, well pump, roof leaks, and septic system. The cost of the optional coverage is $50 to $300.

Summary of plans and coverage:

Coverage Term
Service Call Fee
ItemsLimit Silver Combo Plan Platinum Combo Plan Platinum Combo Plan Gold Combo Plan Silver Combo Plan Optional Coverage
Premium Amount - $345.00 $575.00 $775.00 $1295.00 $895.00 $2855.00 $445.00 $745.00 $495.00 $1565.00 $50.00 - $300.00
Service Call Fee - $55.00 $55.00 $55.00 $55.00 $55.00 $55.00 $55.00 $55.00 $55.00 $55.00 -
Term, Month - 14 24 14 24 48 120 14 24 48 120 14
Coverage$350.00 - $1,600.00

Heating System

Dual pack of the heat pump (air, water, or ground geothermal) is covered if the plan includes heating and cooling system coverage. Blue Ribbon Warranty covers gas, electrical, electrical perimeter heating, as well as baseboard convectors, hot water systems, burners, thermostats, motors, gas valves, and relays. This company is not liable for any portable, wall units, or fireplaces.

Plumbing

Leaks or breaks in water, waste, vent, or gas lines are included in this package, as well as angle stops, stoppages in interior drain, toilet mechanisms, garbage disposals, sump pumps, and water heaters. Blue Ribbon Home Warranty is not responsible for plumbing fixtures, electronic controls, or stoppages in incoming water lines.

Electrical System

Blue Ribbon Home Warranty offers protection for main panels, sub-panels, breakers, switches, outlets, wiring, fault interrupters, junction boxes, kitchen and bathroom exhaust fans, doorbells, and garage door openers.

Home Appliances

The company is responsible for all mechanical parts of dishwashers, garbage disposals, ovens, microwaves, refrigerators, trash compactors, and washers and dryers. Tubs, dispensers, filter screens, knobs, dials, springs and hinges will not be reimbursed.

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The Fine Print

Item
Comparison to Industry
Coverage effective after
n/a
Cancellation with refund within
n/a
Cancellation fee
Above industry average
Automatic policy renewal
As 94.7% of industry
Time to cancel automatic renewal
n/a
Fee for contract transfer
n/a
Max time to submit claim
Above industry average
Repair timeframe
n/a
Repair timeframe (weekends and holidays)
n/a
Free second opinion
n/a
Emergency service available
As 88.7% of industry
Hours for service calls
As 85.5% of industry
Reservice if repairs fail
Standard for industry
Free reservice period (parts)
At industry minimum
Free reservice period (labor)
At industry minimum

Our team analyzed the Blue Ribbon Home Warranty website to provide you with information on their terms and conditions. Unfortunately, our analysis and comparison of Blue Ribbon Warranty to its peers revealed some gray areas, which can result in unpleasant situations and dissatisfaction.

Consequently, we don’t know when the coverage becomes effective, or within what period you can get a refund if you cancel your commitment. The cancellation fee is high, as much as $77. However, one of the industry leaders, Select Home Warranty, charges $75 as well.

Our analysts didn’t manage to find any data about the repair timeframe during weekdays, weekends, or holidays, as well as information about a free second opinion. This may cause some delays and unpleasant situations.

Similar to other companies in the home warranty industry, Blue Ribbon Warranty has an automatic policy renewal. Be warned that it will renew automatically each year unless you have requested cancellation. This policy is in line with the industry leaders Total Home Protection, Choice Home Warranty, and Select Home Warranty. However, any information on the period to cancel is unavailable. The fee for contract transfer is also unknown.

You can submit your claim within three days of breakage, which is a common practice for the industry. However, there are companies that allow customers to submit claims even within 30 days, such as Globe Home Warranty Company.

Like most similar providers, Blue Ribbon Home Warranty offers emergency service and reservice if repairs fail. However, the period of free reservice for parts and labor is the minimum—thirty days.

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Customer Reviews and Feedback

Quotes from actual customer reviews:

We recently had issues with 3 different appliances - washer, dryer, and refrigerator. The customer experience I had with Blue Ribbon was fantastic in particular because J. J walked me through a couple concerns prior to the technician's visit and was completely transparent in setting expectations for the repairs and associated costs. He supported me with questions during/after the visit and did everything in his power to ensure I was a satisfied customer.

Google Reviews, March 31, 2018

Had a wonderful tech come out from Mr. Appliances, which was very informative. He discovered that the flap that seals the refrigerator would close. He turned in the paperwork and called the piece a hinge. Blue ribbon did all they could to say the hinge isn't covered so they wouldn't fix the fridge unless it was a motor or compressor. So basically I am left with a refrigerator that won't cool due to a large hole in the door of my refrigerator.

Facebook Reviews, June 19, 2018

Summary of ratings from popular review sites:

Blue Ribbon Home Warranty Industry Average

Website

Relative Score

Adjusted Score

Yelp
42
123
2.5
1.8
3.7
Complaints Board
1
225
1.0
1.0
2.4
Ripoff Report
3
25
1.0
1.0
2.4
Pissed Consumer
1
138
1.0
1.4
1.7
BBB
15
184
4.0
3.2
3.0
Google Reviews
89
372
2.6
3.2
2.0
YSCAM
1
11
1.0
1.0
2.4
Facebook Reviews
76
128
3.5
4.1
0.0

Summary Rating
2.1
2.1
2.2

Types of repairs performed according to customer feedback:

Heating system Air conditioner Plumbing Refrigerator Dryer Washer Water heater Electrical Refrigerator ice maker Disposal

Main takeaway points from customer feedback:

Blue Ribbon Home Warranty
Industry Average
Good work
13%
12%
Professional contractor
10%
6%
Good communication
0%
5%
Money offer
3%
4%
Fast work
0%
3%
Act of good faith
0%
0%
Communication problems
13%
18%
Repair delay
7%
17%
Claim denial
30%
12%
Unprofessional contractor
3%
7%
Tricky terms
17%
7%
Unexpected costs
3%
7%
Payment delay
0%
2%

Customer experience is very helpful in deciding which warranty service provider to choose. For this reason, in this part of the Blue Ribbon Home Warranty review, we will provide you with the results of our research conducted through the biggest consumer reporting sites including the BBB, Yelp, Complaints Board, Ripoff Report, Pissed Consumer, Google Reviews, and YSCAM. This will help you see if the customers of this company are satisfied with their service or not.

In making this review, we noticed that the summary rating of this provider is an average of 1.9 compared to the 1.8 industry average. However, according to Yelp, the customers are pleased with the service, as they gave it a 2.5 rating compared to the 1.8 industry average score. On the other hand, Google Reviews gave this provider a 2.6 rating compared to the average of 3.1.

Upon analyzing Blue Ribbon home warranty reviews, we found out that around 17% of the customers were satisfied with the work performed, and 9% and 4% had a positive experience with the contractors and reimbursement.

However, there are some Blue Ribbon Home Warranty complaints: 4% of the company clients compared to 7% of the industry average stated unexpected costs. A total of 13% (two times more than the industry average indicator) also mentioned tricky terms. Also, 30% of the clients, which is almost three times more than the industry average, stated claim denials. That was possibly due to some gray areas in the company’s terms and conditions. Nevertheless, it may cause dissatisfaction with the company’s services.

In addition, Blue Ribbon Home Warranty complaints about repair delays and communication problems occured as well.

Despite this, clients are generally satisfied with the company’s service, according to an A-rating from one of the biggest customer rating sites—the BBB—along with its accreditation.

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The Final Words

Is Blue Ribbon Home Warranty good?

Blue Ribbon Home Warranty has been in business since 1985, longer than many of its peers, overcoming the competitiveness of the industry. This is comparable to the veterans of the industry, such as First American Home Buyers Protection and 2-10 Home Buyers Warranty.

Blue Ribbon Home Warranty offers convenient and comprehensive coverage for existing homeowners and also helps realtors make houses more attractive for buyers. They have plans for new constructions for four and ten years of coverage as well. However, the list of add-ons is very short, compared to most home warranty companies. For example, there are 14 items on the Old Republic Home Protection’s list of optional coverage.

Overall, comprehensive plans, lower service call fees, and high coverage limits make this company competitive in the market and quite cost-effective. Blue Ribbon Home Warranty currently holds a Better Business Bureau rating of A, which says a lot about the company’s credibility and professionalism.

However, among Blue Ribbon Warranty’s disadvantages are its availability in only one state, a limited selection of optional coverage items, and complaints about claim denials.

We hope that this Blue Ribbon Home Warranty review helped you in choosing a home warranty provider. So, if Blue Ribbon Home Warranty is what you need, contact its representatives and make a commitment. If you are still searching, look through the list of the best home warranty service providers on ReviewHomeWarranties.com, to make the right choice.

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