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BFS Home Warranty Review

Are you looking for BFS Home Warranty reviews for 2019? Then you’ve found what you were looking for. ReviewHomeWarranties.com has collected information about Broward Factory Service Home Warranty to clear up your doubts, questions, or concerns. We based our opinion on a thorough study of the company as well as the customers’ feedback. This review describes the key facts of this home warranty company, outlines the company’s home warranty plans, policy, and coverage. All parameters in this review are compared to the industry average to give you an idea of where this company stands in the market.

Official website:
BFS Home Warranty Reviews by Our Readers
Cast vote by clicking on either button above
Covered States
Hawaii Alaska Florida New Hampshire Michigan Vermont Maine Rhode Island New York Pennsylvania New Jersey Delaware Maryland Virginia West Virginia Ohio Indiana Illinois Connecticut Wisconsin North Carolina District of Columbia Massachusetts Tennessee Arkansas Missouri Georgia South Carolina Kentucky Alabama Louisiana Mississippi Iowa Minnesota Oklahoma Texas New Mexico Kansas Nebraska South Dakota North Dakota Wyoming Montana Colorado Idaho Utah Arizona Nevada Oregon Washington California
Pros And Cons
  • Vast social media presence
  • Low fee for contract transfer
  • Low cancellation fee
  • Clients praised prompt response

  • Unexpected fees reported
  • Delays in repairs reported
  • No 24/7 service
  • Low contractor ability reported
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Covered Appliances and Systems
  • Icon
view more
Air conditioner
Covered by Basic Plan, Deluxe Plan, Premium Plan
Heating system
Covered by Basic Plan, Deluxe Plan, Premium Plan
Ductwork
Not covered
Humidifier
Not covered
Air cleaner
Not covered
Vacuum
Not covered
Refrigerator
Covered as optional
Refrigerator ice maker
Covered by Deluxe Plan, Premium Plan
Covered as optional
Free-standing ice maker
Not covered
Wine refrigerator
Not covered
Stand-alone freezer
Covered as optional
Microwave
Covered by Basic Plan, Deluxe Plan, Premium Plan
Oven
Covered by Basic Plan, Deluxe Plan, Premium Plan
Dishwasher
Covered by Basic Plan, Deluxe Plan, Premium Plan
Water dispenser
Not covered
Trash compactor
Covered by Basic Plan, Deluxe Plan, Premium Plan
Disposal
Covered by Basic Plan, Deluxe Plan, Premium Plan
Cooktop exhaust fan
Not covered
Ceiling fan
Not covered
Attic fans
Not covered
Bath exhaust fan
Not covered
Whole house fan
Not covered
Washer
Covered by Deluxe Plan, Premium Plan
Covered as optional
Dryer
Covered by Deluxe Plan, Premium Plan
Covered as optional
Plumbing
Covered by Basic Plan, Deluxe Plan, Premium Plan
Plumbing stoppages
Covered as optional
Water heater
Covered by Basic Plan, Deluxe Plan, Premium Plan (up to $500.00)
Water purification
Not covered
Water softener
Covered as optional (up to $250.00)
Well pump
Not covered
Toilet
Not covered
Septic
Not covered
Sump pump
Not covered
Septic tank pumping
Not covered
Outside sewer line
Not covered
Outside water line
Not covered
Electrical
Covered by Basic Plan, Deluxe Plan, Premium Plan
Generator
Not covered
Garage door
Covered as optional
Doorbell
Not covered
Alarm
Not covered
Outside electrical line
Not covered
Outside gas line
Not covered
Pool
Covered as optional (up to $1,500.00)
Spa
Covered as optional (up to $1,500.00)
Pests
Not covered
Sprinkler
Not covered
Roof leaks
Not covered
our overall rating 65.10%
Updated for Jun 16, 2019
Facts and Figures
  • Effective in30 days
  • Hours M-F, 9-6
  • Cancellation$0
  • Premium $375 - $700
  • Deductible$0 - $55
  • Limits$500
Ratings
  • Trustworthiness:
  • Plans and Coverage:
  • Feedback:
  • The Fine Print:
  • Promotions:
  • Editor Rating:
  • Reader Rating:
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Our Top-Rated Alternatives to BFS Home Warranty

  # 1 Select Home Warranty
Editorial Rating 98.5
  • 24/7 service calls
  • Great annual promotions
  • Plans under $30/month
  • High contractor professionalism
  • Quick replacement payments
  • First 30 days: Free cancellation
  # 2 Choice Home Warranty
Editorial Rating 96.8
  • 24/7 service calls
  • Market veteran
  • Large and established firm
  • Free cancellation within 30 days
  • Emergency service available
  • Reservice for failed repairs
  # 3 Total Home Protection
Editorial Rating 91.2
  • Multiple optional coverage items
  • 24/7 service calls
  • Clear terms and conditions
  • Free cancellation within 30 days
  • Emergency service available
  • Clients praised communication
Fair Disclosure: ReviewHomeWarranties.com has referral agreements with some of the companies presented on our top lists. We selected these companies because we believe they are the best choice for our readers. Referral income helps us keep the content on this website free.
Editorial Notes

BFS home warranty has been in operation for 35 years and is an industry pioneer. The company has 18 outlets across four states and serves approximately 35,000 customers from Arizona, Florida, Nevada, and Texas, making it a sizeable a company for the industry operating in. The company has several good things going for it - its simple service contract, its relatively high replacement limits up to $1,500 and its sheer size and track record. It also boast operating a 24/7 complaint center, similarly to other companies in this sector. Additionally, the company also offers emergency services for clients who require that.

BFS Home Warranty coverage isn’t among the most extensive in the industry, but there are three different plans to choose from. It provides coverage for home appliances as well as heating, plumbing, air conditioning, and electrical systems. While comparing BFS Home Warranty reviews to reviews of other companies, we found that BFS Home Warranty coverage limits are at the average in the industry. The BFS Home Warranty claim policy is simple, and there are no fees for contract transfer to a new home, and no cancellation fee.  

On the flip-side, BFS home warranty is very limited in its availability, accepting clients from only 4 states, as well as very limited in its coverage - covering only as little as 50% of the appliances and home systems its competitors are covering. We encourage you to read this BFS Home Warranty review, as well as the advertiser disclosure, carefully in order to avoid any mishaps in the future.


 

Summary rating:
Premium cost level:
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Trustworthiness

Is BFS Home Warranty a trustworthy company? In order to evaluate it, ReviewHomeWarranties.com has collected and analyzed the data available on the company’s website, as well as the Broward Factory Service reviews on consumer reporting sites such as BBB, Google, and Yelp.

Legal
Ownership
Herd Enterprises, Inc.
Established
1973
CEO
Principal: Jason Nyarady, Branch Manager
Registered in
Hollywood, FL
Address
BFS Home Warranty 3500 N 28 Terrace Hollywood, FL 33020-1104
Available states
Arizona, Florida, Nevada, Texas
Type of company (private, public)
Private
Mediation and arbitration bodies
Disputes resolved in Arizona Department of Insurance

One of the oldest home warranty companies on the market, BFS Home Warranty has been established in 1973 as Broward Factory Service. Comparable to industry leaders such as Choice Home Warranty, which was established in 2005, this is a significant amount of time.

BFS Home Warranty conducts business in four states, including Arizona, Florida, Nevada, and Texas.

If the customer is not satisfied with the company services, they may initiate a dispute. All disputes will be resolved with the Arizona Department of Insurance. The company has 18 offices in four states, with some offices emphasizing one service area over another.

Accessibility
How to contact
Main page >> contact-us
Online chat
No
Social media

There are multiple ways to contact BFS Home Warranty. The company's phone number is available on the website and may vary by state. There is also an online contact form on their website. Unfortunately, online chat is not available, but the company has its own blog and is on Facebook and Instagram, so the company representatives may be contacted by Messenger and Direct.

Benchmarks
BFS Home Warranty
Other companies
Company size
186
0
1,650
Annual revenue
$144,100,000
0
$1,276,000,000
Number of homeowners
35,000
0
2,200,000
Number of BBB complaints closed within last 3 years
19
0
12,770
Traffic
823
0
383,900
Number of independent contractors
No data
0
44,000
Reputation
BBB accreditation
A (Not Accredited)

BFS Home Warranty is not accredited by BBB. However, it has a rating of A, which is above the industry average.

Trustworthiness Rating
3.7 / 5.0
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Coverage

Once you have decided which home systems and appliances you want to be covered, it is time to select a plan that will satisfy all of your needs for a home warranty. BFS warranty offers three types of warranty plans options: Platinum Plan, Gold Plan, and Silver Plan, which will cost you between $350 to $700.

The Silver Combo Plan covers all major home systems: plumbing, heating system, water heater, electrical system, disposal, dishwasher, and air conditioner. This is the cheapest plan which is good for homeowners who don’t have laundry at home. The service call fee is $55 for the Basic Plan which is a fairly low commission, while the most common is $75.

The Gold Combo Plan is an upgrade of the Silver Plan and can be purchased only if a Silver Plan is already in force. It covers the same items as the Silver Combo Plan, but it doesn’t have the deductibles, and costs $500 compared to $350 for the Silver Combo Plan. So, if you’re trying to decide between these two plans and you don’t want to pay a service call fee—it’s better to go with the Gold Combo Plan. Customers who require additional coverage can choose items such as garage door and refrigerator and ice maker from a list of add-ons.

For those homeowners who like to have everything in their house covered under a home warranty, the Platinum Plan will be the best option, which offers more comprehensive home warranty coverage. The deductibles are also zero. It is best suited for those homeowners who want to save their wallets from unexpected repairs or replacements of the most important home systems and household appliances. In addition to the Gold Plan’s coverage, the Platinum Plan includes laundry, garage door, and refrigerator and ice maker. Thus, if the manufacturer's warranty has not already covered these appliances, it would be better to choose the Premium Plan.

Additionally, BFS Home Warranty offers optional coverage for inground pool or spa, water softener, and stand-alone freezer. Overall, BFS only covers 82 items in total, but Total Home Protection has more items than that in their basic "Bronze" package! With THP, a direct competitor of BFS warranty in Texas and Florida, you can purchase a warranty for more than 200 items.

The coverage term is 12 months. The premiums are around the industry average, but the deductibles are free for the Gold and Platinum Combo Plan, which is an advantage of this warranty company. BFS says that if an item is irreparable, they will replace it with a new one.

Summary of plans and coverage:
Coverage Term
Service Call Fee
Items
Limit
Platinum Combo Plan
Optional Coverage
Premium Amount
$700.00
$25.00 - $160.00
 
Coverage
$250.00 - $1,500.00
55%
18%
Coverage details
Air conditioner
-
Details
Covered by BHW
  • All functional parts and components of electric central ducted forced
  • air, air conditioners, built-in wall units, heat pumps
Not Covered by BHW
  • Filters
  • Filter dryers
  • Fuses
  • Grills
  • Ductwork
  • Flues
  • Vents
  • Electronic air cleaners
  • Window units
  • Water towers
  • Humidifiers
  • Electronic thermostats and comfort centers
  • Clocks
  • Timers
  • Humidistat
  • Water pumps and wells
  • Floor type or baseboard heaters
  • Water or stream heating
  • Oil storage tanks
  • Portable units
  • Solar heating and heat recovery systems
  • Fireplaces
  • System conversion
  • Chiller or gas air conditioners
  • Absorption systems
  • Variable speed motors and two stage compressors
Dishwasher
-
Details
Covered by BHW
  • All functional components and parts
Not Covered by BHW
  • Racks
  • Baskets
  • Rollers
  • Knobs
  • Dials
  • Doors
Disposal
-
Details
Covered by BHW
  • All components and parts
Not Covered by BHW
No Info
Dryer
-
$100.00
Details
Covered by BHW
  • All functional components and parts
Not Covered by BHW
  • Knobs
  • Dials
  • Tubs
  • Lint screens
  • Filter screens
  • Soap dispensers
  • Clothing damage
Electrical
-
Details
Covered by BHW
  • Coverage limited to interior residence only.
  • Standard switches
  • Outlets and circuit breakers
  • Short circuits
  • In wall switches and receptacles
Not Covered by BHW
  • Doorbells
  • Alarms
  • Intercoms
  • Exhaust or ventilating fans
  • Electrical breaker panels
  • Main breakers
  • Ground fault breakers
  • Power failures or surges
  • D.C. wiring
  • Inadequate wiring capacity
Heating system
-
Details
Covered by BHW
  • All functional parts and components of electric central ducted forced air, oil, gas and electric heating units
Not Covered by BHW
  • Filters
  • Filter dryers
  • Fuses
  • Grills
  • Ductwork
  • Flues
  • Vents
  • Electronic air cleaners
  • Window units
  • Water towers
  • Humidifiers
  • Electronic thermostats and comfort centers
  • Clocks
  • Timers
  • Humidistat
  • Water pumps and wells
  • Floor type or baseboard heaters
  • Water or stream heating
  • Oil storage tanks
  • Portable units
  • Solar heating and heat recovery systems
  • Fireplaces
  • System conversion
  • Chiller or gas air conditioners
  • Absorption systems
  • Variable speed motors and two stage compressors
Microwave
-
Details
Covered by BHW
  • All functional components and parts
Not Covered by BHW
  • Doors
  • Door glass
  • Clocks
  • Shelves
  • Portable or countertop units
  • Meat probe assembly
  • Rotisserie
Oven
-
Details
Covered by BHW
  • All functional components and parts
Not Covered by BHW
  • Gaskets
  • Clocks
  • Meat probe assemblies
  • Rotisseries
  • Racks
  • Handles
  • Knobs
  • Sense-temp burners will only be replaced with standard burners
  • Ceramic or glass stove tops
  • Doors
  • Door glass and range hoods
Plumbing
-
Details
Covered by BHW
  • Coverage limited to interior residence only
  • Washers and seals in faucets, floats, washers and seals in toilet tanks
  • Leaks in water/drain pipes, if the pipes are exposed and can be welded
Not Covered by BHW
  • Solar heaters and components, fixtures, bathtubs, showers, shower enclosures and base pans, sinks, toilets, lids and seats, toilet tanks, caulking or grouting, faucets, tubs, wax rings, water valves, or any water damage – even if such water damage results from our cleaning lines, drains and so forth
  • Inadequate, polluted, abnormal water supply, drainage or sewer system
  • Septic tanks, pumps
Refrigerator ice maker
-
$75.00
Details
Covered by BHW
  • Indoor refrigerator only: all functional components and parts including integral freezer and ice maker only
Not Covered by BHW
  • Racks
  • Shelves
  • Ice crushers
  • And all component parts
  • Ice buckets
  • Food spoilage
  • Handles
  • Knobs
  • Gaskets and seals
  • Inner door liners and doors
  • System conversion
  • Water tanks
Trash compactor
-
Details
Covered by BHW
  • Lock and key assemblies, removable, buckets, deodorizers
Not Covered by BHW
No Info
Washer
-
$100.00
Details
Covered by BHW
  • All functional components and parts
Not Covered by BHW
  • Knobs
  • Dials
  • Tubs
  • Lint screens
  • Filter screens
  • Soap dispensers
  • Clothing damage
Water heater
$500.00
Details
Covered by BHW
  • All functional components and parts
Not Covered by BHW
  • Solar water heaters
  • Solar components
  • Holding or storage tanks
  • Pumps
  • Noise
  • Power vent on gas water heater
Spa
$1,500.00
$160.00
Details
Covered by BHW
  • Main circulating pump, motor, and heater
  • Both built-in Pool/Spa are covered if they use common equipment. If they have separate pump and filtration systems, then only one or the other is covered unless additional fee is paid
Not Covered by BHW
  • Replacement of pool or spa
  • Air pumps
  • Filter maintenance
  • Concrete encased
  • Inaccessible or underground plumbing
  • Electrical and gas lines
  • Structural defects
  • Lights
  • Solar water heaters
  • Heat exchangers
  • Pool sweeps
  • Portable or aboveground spas and respective equipment
  • Jets
  • Pool water
  • Cleaning and cleaning equipment of any type
  • Hot tubs
  • Whirlpools
  • Timers
  • Ionization filters
  • Filter housing
Pool
$1,500.00
$160.00
Details
Covered by BHW
  • Main circulating pump, motor, and heater
  • Both built-in Pool/Spa are covered if they use common equipment. If they have separate pump and filtration systems, then only one or the other is covered unless additional fee is paid
Not Covered by BHW
  • Replacement of pool or spa
  • Air pumps
  • Filter maintenance
  • Concrete encased
  • Inaccessible or underground plumbing
  • Electrical and gas lines
  • Structural defects
  • Lights
  • Solar water heaters
  • Heat exchangers
  • Pool sweeps
  • Portable or aboveground spas and respective equipment
  • Jets
  • Pool water
  • Cleaning and cleaning equipment of any type
  • Hot tubs
  • Whirlpools
  • Timers
  • Ionization filters
  • Filter housing
Water softener
$250.00
$80.00
Details
Covered by BHW
  • All components that affect operation of the unit
Not Covered by BHW
No Info
Refrigerator
-
$75.00
Details
Covered by BHW
  • Indoor refrigerator only: all functional components and parts
Not Covered by BHW
  • Racks
  • Shelves
  • Ice crushers
  • And all component parts
  • Ice buckets
  • Food spoilage
  • Handles
  • Knobs
  • Gaskets and seals
  • Inner door liners and doors
  • System conversion
  • Water tanks
Stand-alone freezer
-
$60.00
Details
Covered by BHW
No Info
Not Covered by BHW
No Info
Garage door
-
$25.00
Details
Covered by BHW
  • Motor
  • Switches
  • Wiring
  • Receiver unit
Not Covered by BHW
  • Garage door opener sending units
  • Ssprings
  • Hinges
  • Tracks
  • Doors
Plumbing stoppages
-
$25.00
Details
Covered by BHW
No Info
Not Covered by BHW
No Info
Premium Amount
Platinum Combo Plan
55%
$700.00
COVERAGE DETAILS
Air conditioner
Expand
Limit
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
Expand
Covered by BHW
  • All functional parts and components of electric central ducted forced
  • air, air conditioners, built-in wall units, heat pumps
Not Covered by BHW
  • Filters
  • Filter dryers
  • Fuses
  • Grills
  • Ductwork
  • Flues
  • Vents
  • Electronic air cleaners
  • Window units
  • Water towers
  • Humidifiers
  • Electronic thermostats and comfort centers
  • Clocks
  • Timers
  • Humidistat
  • Water pumps and wells
  • Floor type or baseboard heaters
  • Water or stream heating
  • Oil storage tanks
  • Portable units
  • Solar heating and heat recovery systems
  • Fireplaces
  • System conversion
  • Chiller or gas air conditioners
  • Absorption systems
  • Variable speed motors and two stage compressors
Dishwasher
Expand
Limit
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
Expand
Covered by BHW
  • All functional components and parts
Not Covered by BHW
  • Racks
  • Baskets
  • Rollers
  • Knobs
  • Dials
  • Doors
Disposal
Expand
Limit
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
Expand
Covered by BHW
  • All components and parts
Not Covered by BHW
No Info
Dryer
Expand
Limit
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
$100.00
Expand
Covered by BHW
  • All functional components and parts
Not Covered by BHW
  • Knobs
  • Dials
  • Tubs
  • Lint screens
  • Filter screens
  • Soap dispensers
  • Clothing damage
Electrical
Expand
Limit
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
Expand
Covered by BHW
  • Coverage limited to interior residence only.
  • Standard switches
  • Outlets and circuit breakers
  • Short circuits
  • In wall switches and receptacles
Not Covered by BHW
  • Doorbells
  • Alarms
  • Intercoms
  • Exhaust or ventilating fans
  • Electrical breaker panels
  • Main breakers
  • Ground fault breakers
  • Power failures or surges
  • D.C. wiring
  • Inadequate wiring capacity
Heating system
Expand
Limit
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
Expand
Covered by BHW
  • All functional parts and components of electric central ducted forced air, oil, gas and electric heating units
Not Covered by BHW
  • Filters
  • Filter dryers
  • Fuses
  • Grills
  • Ductwork
  • Flues
  • Vents
  • Electronic air cleaners
  • Window units
  • Water towers
  • Humidifiers
  • Electronic thermostats and comfort centers
  • Clocks
  • Timers
  • Humidistat
  • Water pumps and wells
  • Floor type or baseboard heaters
  • Water or stream heating
  • Oil storage tanks
  • Portable units
  • Solar heating and heat recovery systems
  • Fireplaces
  • System conversion
  • Chiller or gas air conditioners
  • Absorption systems
  • Variable speed motors and two stage compressors
Microwave
Expand
Limit
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
Expand
Covered by BHW
  • All functional components and parts
Not Covered by BHW
  • Doors
  • Door glass
  • Clocks
  • Shelves
  • Portable or countertop units
  • Meat probe assembly
  • Rotisserie
Oven
Expand
Limit
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
Expand
Covered by BHW
  • All functional components and parts
Not Covered by BHW
  • Gaskets
  • Clocks
  • Meat probe assemblies
  • Rotisseries
  • Racks
  • Handles
  • Knobs
  • Sense-temp burners will only be replaced with standard burners
  • Ceramic or glass stove tops
  • Doors
  • Door glass and range hoods
Plumbing
Expand
Limit
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
Expand
Covered by BHW
  • Coverage limited to interior residence only
  • Washers and seals in faucets, floats, washers and seals in toilet tanks
  • Leaks in water/drain pipes, if the pipes are exposed and can be welded
Not Covered by BHW
  • Solar heaters and components, fixtures, bathtubs, showers, shower enclosures and base pans, sinks, toilets, lids and seats, toilet tanks, caulking or grouting, faucets, tubs, wax rings, water valves, or any water damage – even if such water damage results from our cleaning lines, drains and so forth
  • Inadequate, polluted, abnormal water supply, drainage or sewer system
  • Septic tanks, pumps
Refrigerator ice maker
Expand
Limit
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
$75.00
Expand
Covered by BHW
  • Indoor refrigerator only: all functional components and parts including integral freezer and ice maker only
Not Covered by BHW
  • Racks
  • Shelves
  • Ice crushers
  • And all component parts
  • Ice buckets
  • Food spoilage
  • Handles
  • Knobs
  • Gaskets and seals
  • Inner door liners and doors
  • System conversion
  • Water tanks
Trash compactor
Expand
Limit
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
Expand
Covered by BHW
  • Lock and key assemblies, removable, buckets, deodorizers
Not Covered by BHW
No Info
Washer
Expand
Limit
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
$100.00
Expand
Covered by BHW
  • All functional components and parts
Not Covered by BHW
  • Knobs
  • Dials
  • Tubs
  • Lint screens
  • Filter screens
  • Soap dispensers
  • Clothing damage
Water heater
Expand
Limit
$500.00
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
Expand
Covered by BHW
  • All functional components and parts
Not Covered by BHW
  • Solar water heaters
  • Solar components
  • Holding or storage tanks
  • Pumps
  • Noise
  • Power vent on gas water heater
Spa
Expand
Limit
$1,500.00
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
$160.00
Expand
Covered by BHW
  • Main circulating pump, motor, and heater
  • Both built-in Pool/Spa are covered if they use common equipment. If they have separate pump and filtration systems, then only one or the other is covered unless additional fee is paid
Not Covered by BHW
  • Replacement of pool or spa
  • Air pumps
  • Filter maintenance
  • Concrete encased
  • Inaccessible or underground plumbing
  • Electrical and gas lines
  • Structural defects
  • Lights
  • Solar water heaters
  • Heat exchangers
  • Pool sweeps
  • Portable or aboveground spas and respective equipment
  • Jets
  • Pool water
  • Cleaning and cleaning equipment of any type
  • Hot tubs
  • Whirlpools
  • Timers
  • Ionization filters
  • Filter housing
Pool
Expand
Limit
$1,500.00
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
$160.00
Expand
Covered by BHW
  • Main circulating pump, motor, and heater
  • Both built-in Pool/Spa are covered if they use common equipment. If they have separate pump and filtration systems, then only one or the other is covered unless additional fee is paid
Not Covered by BHW
  • Replacement of pool or spa
  • Air pumps
  • Filter maintenance
  • Concrete encased
  • Inaccessible or underground plumbing
  • Electrical and gas lines
  • Structural defects
  • Lights
  • Solar water heaters
  • Heat exchangers
  • Pool sweeps
  • Portable or aboveground spas and respective equipment
  • Jets
  • Pool water
  • Cleaning and cleaning equipment of any type
  • Hot tubs
  • Whirlpools
  • Timers
  • Ionization filters
  • Filter housing
Water softener
Expand
Limit
$250.00
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
$80.00
Expand
Covered by BHW
  • All components that affect operation of the unit
Not Covered by BHW
No Info
Refrigerator
Expand
Limit
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
$75.00
Expand
Covered by BHW
  • Indoor refrigerator only: all functional components and parts
Not Covered by BHW
  • Racks
  • Shelves
  • Ice crushers
  • And all component parts
  • Ice buckets
  • Food spoilage
  • Handles
  • Knobs
  • Gaskets and seals
  • Inner door liners and doors
  • System conversion
  • Water tanks
Stand-alone freezer
Expand
Limit
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
$60.00
Expand
Covered by BHW
No Info
Not Covered by BHW
No Info
Garage door
Expand
Limit
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
$25.00
Expand
Covered by BHW
  • Motor
  • Switches
  • Wiring
  • Receiver unit
Not Covered by BHW
  • Garage door opener sending units
  • Ssprings
  • Hinges
  • Tracks
  • Doors
Plumbing stoppages
Expand
Limit
Platinum Combo Plan
Gold Combo Plan
Silver Combo Plan
Optional Coverage
$25.00
Expand
Covered by BHW
No Info
Not Covered by BHW
No Info

Before signing a contract with any home warranty company, it is wise to find out what home systems and appliances it covers and how it fits your needs. So, before you start reading this part of the BFS Home Warranty review, take a look around your house and choose what parts you would like to be covered. We collected detailed information on BFS Home Warranty coverage of different home systems and appliances, and provide it here.

Air Conditioning

For air conditioning systems, BFS Warranty covers all functional parts and components. The plan provides coverage of air conditioners, built-in wall units, and heat pumps, but not ductwork, grills, electronic air cleaners, and some other systems.

Heating System

For the heating system in your house, Broward Home Warranty will cover all functional parts and components of forced air, oil, gas, or electric heating units.

Please note that filters and filter dryers are not included in the coverage plan. Grills, ductwork, electronic air cleaners, humidifiers, fireplaces, and other heat sources are not covered under the BFS Warranty plans as well.

The warranty company also covers all functional components and parts of the water heater. Tankless water heaters are covered up to $500.

Electrical System

BFS Home Warranty’s coverage of the electrical system is limited to the interior residence only. Thus, Broward Factory Service covers standard switches, outlets, circuit breakers, and receptacles. Doorbells, alarms, power failures, or inadequate wiring will not be covered.

Plumbing System

As to coverage of plumbing systems by the BFS Home Warranty, it’s coverage is limited to the interior residence only. It provides coverage for washers and seals in faucets, floats, toilet tanks, and leaks in water or drain pipes if the pipes are exposed and can be welded.

Note, that inadequate, polluted, abnormal water supply, drainage or sewer system, as well as septic tanks and pumps, will not be covered by the warranty company.

Home Appliances

BFS home service warranty offers coverage for the following appliances: dishwasher, microwave, oven, кefrigerator and ice maker, trash compactor, washer and dryer. All functional components and parts are covered but none of the doors, racks, knobs, trays, handles, and such.

There are optional items that can be added to any BFS Home Warranty plan. These include pool and spa equipment, water softener, and stand-alone freezer. For the complete list, please refer to the drop-down menu below.

Coverage Rating
4.3 / 5.0
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The Fine Print
Item
Value
Comparison to Industry
Coverage effective after
30 days
Above industry average
Expand
1
24.40
30
31
Cancellation with refund within
10 days
Below industry average
Expand
3
28.00
10
60
Cancellation fee
$0.00
At industry minimum
Expand
0.00
47.67
0.00
95.00
Automatic policy renewal
Yes
As 94.6% of industry
Expand
Time to cancel automatic renewal
Unknown days
n/a
Expand
Unknown data
Fee for contract transfer
$0.00
At industry minimum
Expand
0.00
24.71
0.00
75.00
Max time to submit claim
Unknown days
n/a
Expand
Unknown data
Repair timeframe
2 business days
At industry maximum
Expand
1
1.87
2
2
Repair timeframe (weekends and holidays)
Unknown days
n/a
Expand
Unknown data
Free second opinion
Unknown
n/a
Expand
Unknown data
Emergency service available
Yes
As 86.8% of industry
Expand
Hours for service calls
Business Hours
As 14.8% of industry
Expand
Reservice if repairs fail
Yes
Standard for industry
Expand
Free reservice period (parts)
90 days
Above industry average
Expand
30
89.11
90
365
Free reservice period (labor)
30 days
At industry minimum
Expand
30
60.23
30
365

For this BFS Home Warranty review, we have studied the fine print in the company’s terms and conditions and compared them to the industry standards. Repair work is performed by fully licensed technicians who are able to be dispatched the same day a service call is requested for repair of home appliances. Broward Factory Service also provides 24/7/365 emergency service for HVAC systems.

There is no cancellation fee or fee for contract transfer in Broward Home Warranty. New customers should keep in mind that the contract will be renewed automatically unless canceled, which is a standard procedure for most home warranty companies.

The parts are covered for a period of 90 days, and labor is 30 days. There is also a reservice if repairs fail. Overall, the company’s terms and conditions are clear and well-defined.

The Fine Print Rating
3.9 / 5.0
Not available through RHW
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Feedback
Summary of ratings from popular review sites:
BFS Home Warranty
Industry Average
Website
Numbers of Reviews
Relative Score
Adjusted Score
Yelp
Numbers of Reviews
8
156
Relative Score
1.5
1.7
Adjusted Score
2.1
BBB
Numbers of Reviews
5
344
Relative Score
2.7
2.8
Adjusted Score
2.3
Google Reviews
Numbers of Reviews
36
484
Relative Score
1.6
3.2
Adjusted Score
1.0
My 3 Cents
Numbers of Reviews
1
55
Relative Score
0.0
1.1
Adjusted Score
0.0
Facebook Reviews
Numbers of Reviews
1
132
Relative Score
5.0
4.2
Adjusted Score
0.0
Main takeaway points from customer feedback:
BFS Home Warranty
Industry Average

Before you make a commitment to BFS Home Warranty, it makes sense to read what the customers have to say about it. For this purpose, we have collected the most current BFS Home Warranty reviews about this warranty company on BBB, Yelp, Google, and other websites.

In comparing the BFS Home Warranty complaints and ratings, we can say that customer satisfaction scores are comparable to the industry average. For example, BFS Home Warranty reviews on BBB give this company a rating of 2.7 versus the industry average of 2.8. The BFS Home Warranty BBB rating is A.

Among BFS Home Warranty complaints, about a quarter of customers complain about the repair delays which is 8% more than the industry average. On the positive side, 8% of Broward Factory Service customers were satisfied with the contractor's professionalism and good communication which is higher than the industry average.

Feedback Rating
3.1 / 5.0
Not available through RHW
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The Final Words

Is BFS Home Warranty good?

BFS Home Warranty has been serving homeowners for 35 years in Arizona, Florida, Nevada, and Texas.

The company offers a comprehensive selection of home warranty service plans to fulfill your needs. In case the plan’s coverage is not enough, you can add more items from the optional coverage list. However, BFS Home Warranty coverage is limited when compared to similar marketplace competitors. 

While analyzing BFS Home Warranty reviews, we found that the company's rating was A, which is very good. Consumer reporting sites, such as Google and Yelp showed average ratings in the industry.

To get a free quote, you can either visit the company's website and fill in the contact form or give them a call. The official website of the company has all of the significant information about their products. You can purchase home warranty plans and place service requests there as well.

Overall, the no-deductible option, same-day service, free reservice, and emergency service are among the company’s strong points.

Ratings
  • Trustworthiness:
  • Plans and Coverage:
  • Feedback:
  • The Fine Print:
  • Promotions:
  • Editor Rating:
  • Reader Rating: