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American Home Shield Review

Fed up with unhelpful American Home Shield reviews? Unsure whether American Home Shield is the company for you? We have covered EVERYTHING relating to American Home Shield on our review. Learn about customer reviews and complaints, American Home Shield's plans, costs, the contract, the class action lawsuit, and whether American Home Shield is worth it. We have collated data from across the internet and had our experts analyze it and compare it to industry standards. Even if you are familiar with AHS home warranty and have read multiple American Home Shield reviews, you may still be surprised!

Official website:
American Home Shield Reviews by Our Readers
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Covered States
Hawaii Alaska Florida New Hampshire Michigan Vermont Maine Rhode Island New York Pennsylvania New Jersey Delaware Maryland Virginia West Virginia Ohio Indiana Illinois Connecticut Wisconsin North Carolina District of Columbia Massachusetts Tennessee Arkansas Missouri Georgia South Carolina Kentucky Alabama Louisiana Mississippi Iowa Minnesota Oklahoma Texas New Mexico Kansas Nebraska South Dakota North Dakota Wyoming Montana Colorado Idaho Utah Arizona Nevada Oregon Washington California
Pros And Cons
  • Large number of homeowners
  • Vast social media presence
  • Clients report fair compensation
  • Low fee for contract transfer
  • Different plan types available

  • Tricky terms and conditions
  • Unexpected fees reported
  • Delays in repairs reported
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Covered Appliances and Systems
  • Icon
view more
Air conditioner
Covered by Systems Plan, Combo Plan (up to $1,500.00)
Heating system
Covered by Systems Plan, Combo Plan (up to $1,500.00)
Ductwork
Covered by Systems Plan, Combo Plan
Humidifier
Not covered
Air cleaner
Not covered
Vacuum
Covered by Systems Plan, Combo Plan
Refrigerator
Covered by Appliances Plan, Combo Plan (up to $3,000.00)
Refrigerator ice maker
Not covered
Free-standing ice maker
Covered by Appliances Plan, Combo Plan (up to $3,000.00)
Wine refrigerator
Not covered
Stand-alone freezer
Not covered
Microwave
Covered by Appliances Plan, Combo Plan (up to $3,000.00)
Oven
Covered by Appliances Plan, Combo Plan (up to $3,000.00)
Dishwasher
Covered by Appliances Plan, Combo Plan (up to $3,000.00)
Water dispenser
Covered by Systems Plan, Combo Plan
Trash compactor
Covered by Appliances Plan, Combo Plan (up to $3,000.00)
Disposal
Covered by Systems Plan, Combo Plan
Cooktop exhaust fan
Not covered
Ceiling fan
Covered by Systems Plan, Combo Plan
Attic fans
Not covered
Bath exhaust fan
Not covered
Whole house fan
Not covered
Washer
Covered by Appliances Plan, Combo Plan (up to $3,000.00)
Dryer
Covered by Appliances Plan, Combo Plan (up to $3,000.00)
Plumbing
Covered by Systems Plan, Combo Plan
Plumbing stoppages
Covered by Systems Plan, Combo Plan
Water heater
Covered by Systems Plan, Combo Plan
Water purification
Not covered
Water softener
Not covered
Well pump
Covered as optional (up to $1,500.00)
Toilet
Not covered
Septic
Covered as optional
Sump pump
Not covered
Septic tank pumping
Not covered
Outside sewer line
Not covered
Outside water line
Not covered
Electrical
Covered by Systems Plan, Combo Plan
Generator
Not covered
Garage door
Covered by Appliances Plan, Combo Plan (up to $3,000.00)
Doorbell
Covered by Systems Plan, Combo Plan
Alarm
Covered by Systems Plan, Combo Plan
Outside electrical line
Not covered
Outside gas line
Not covered
Pool
Covered as optional
Spa
Covered as optional
Pests
Not covered
Sprinkler
Not covered
Roof leaks
Not covered
our overall rating 68.40%
Updated for Jun 13, 2019
Facts and Figures
  • Effective in?
  • Hours 24/7
  • Cancellation?
  • Premium $420 - $720
  • Deductible$75 - $125
  • Limits$1,500 - $3,000
Ratings
  • Trustworthiness:
  • Plans and Coverage:
  • Feedback:
  • The Fine Print:
  • Promotions:
  • Editor Rating:
  • Reader Rating:
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Click Here to View Alternatives

Our Top-Rated Alternatives to American Home Shield

  # 1 Select Home Warranty
Editorial Rating 98.5
  • 24/7 service calls
  • Great annual promotions
  • Plans under $30/month
  • High contractor professionalism
  • Quick replacement payments
  • First 30 days: Free cancellation
  # 2 Choice Home Warranty
Editorial Rating 96.8
  • 24/7 service calls
  • Market veteran
  • Large and established firm
  • Free cancellation within 30 days
  • Emergency service available
  • Reservice for failed repairs
  # 3 Total Home Protection
Editorial Rating 91.2
  • Multiple optional coverage items
  • 24/7 service calls
  • Clear terms and conditions
  • Free cancellation within 30 days
  • Emergency service available
  • Clients praised communication
Editorial Notes

American Home Shield is one of the biggest and oldest companies on the home warranty market. It was established in 1971 in Memphis, Tennessee. Today, AHS home warranty serves millions of customers all over the country and keeps enrolling new clients, aggressively advertising online and on TV. In fact, AHS which boasts to dominate 48% of all home warranty contracts in the USA has become synonymous to American home warranty. American Home Shield is one of few public home warranty companies in the USA and is owned by Servicemaster (NYSE: SERV). In late October of 2018, it was spun into a new company named Frontdoor and is now trading under the ticker FTDR in the New York Stock Exchange. As a public company, American Home Shield provides detailed reports of its revenues and number of clients which demonstrate beyond any doubt that it is the largest company of its kind.

An important factor that may help you make the right decision regarding a home warranty is customer reviews. American Home Shield reviews on consumer reporting sites are mixed. The company has low Yelp ratings, but high Google Reviews ratings. It is accredited by the Better Business Bureau, which is usually perceived as a sign of a good reputation. American Home Shield BBB  rating is B. However, eighty-one percent of customer reviews of AHS there are negative. American Home Shield warranty offers a variety of coverage plans with a limited selection of add-on items. Premium amounts vary and depend on the deductibles known as the “service call fee.” Customers who choose the lower premiums will have to pay higher service call fees, and vice versa. Comparing American Home Shield vs First American Home Warranty, we can say that this system allows more flexibility and convenience to the customers. In case there are any issues, American Home Shield complaints can be resolved by the American Arbitration Association.

Before signing a new contract with a home warranty company, most consumers would like to know how it stands related to other companies, whether it offers better plans, and how the premiums and service fees compare. For this purpose, we compared Choice Home Warranty vs American Home Shield and other companies in our Vis a Vis section in order to help you make a quick choice. 

We encourage you to read this American Home Shield review and advertiser disclosure in full. This will help you make an educated choice regarding the home warranty coverage for your home systems and appliances.

 

Summary rating:
Premium cost level:
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Trustworthiness

One of the first companies on the home warranty market, American Home Shield has been in business for almost 50 years now. It proudly serves the customers in most states, including Texas, California, Minnesota, South Dakota, Arizona, Iowa, Virginia, Georgia, and Florida, with the only exception being Arkansas. American Home Shield warranty plans vary in price on a per-state basis.

One of the good signs of a company's trustworthiness is its growth. According to WREG-TV, a news channel registered in Tennessee, American Home Shield is expanding and hiring new employees.

Legal
Ownership
Frontdoor, Inc.; ServiceMaster Global Holdings, Inc; American Home Shield Corporation
Established
1971
CEO
Rex Tibbins, President/CEO
Registered in
Memphis, TN
Address
150 Peabody Pl , Memphis, TN 38103-3700
Available states
All except: AK
Full list of states
Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, District of Columbia
Type of company (private, public)
Private
Mediation and arbitration bodies
Disputes are resolved in American Arbitration Association

American Home Shield has two sister companies, Landmark Home Warranty, and Home Security of America, that serve customers in a limited number of states. In case of any disputes that cannot be resolved internally, customers of all three home warranty companies may file a complaint with the American Arbitration Association. American Home Shield had several class action lawsuits filed against it in 2010 and 2011. One was relating to the company's "bad faith insurance" by suggesting American Home Shield delibartely ignored client claims, the other was relating to paying bonuses to contractor for denied claims. These lawsuits were settled outside of court. 

Accessibility
How to contact
Main page >> contact-us
Online chat
No
Social media

Getting a free quote from AHS warranty is easy. Extraverts can get it by phone, and for the introverts, there is an online contact form on the American Home Shield website at ahs.com. Unfortunately, online chat is not available, but the company is widely presented in social networks including Facebook, Pinterest, and Google+.

Benchmarks
American Home Shield
Other companies
Company size
1,500
0
1,650
Annual revenue
$1,160,000,000
0
$1,276,000,000
Number of homeowners
2,000,000
0
2,200,000
Number of BBB complaints closed within last 3 years
10,734
0
12,770
Traffic
349,000
0
383,900
Number of independent contractors
15,000
0
44,000
Reputation
BBB accreditation
B (Accredited)
Awards
2014-2015 Women`s Choice Award, 2014 Home Warranty Awards “Best in Service” Award
Trustworthiness Rating
5.0 / 5.0
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Coverage

American Home Shield plans consist of the following: Systems Plan, Appliance Plan, Combo Plan, and Build Your Own Plan. The pricing is flexible and depends on how much you want to spend per month vs. per service call. The more you pay per month, the cheaper the service call is for you, and vice versa. When we compared Total Protect vs American Home Shield, we noticed that they offer similar payment options.

  • The Systems Plan includes replacement or repair of the components of all major home systems but not any household appliances.
  • The Appliance Plan, on the contrary, includes home appliances but not any systems, such as plumbing, a/c and heating, electrical wires, and ceiling fans.
  • The Combo Plan is the most popular one. It includes everything in the Systems and Appliance plans and saves you $14 a month over purchasing the two plans separately.
  • The Build Your Own Plan allows homeowners to include only those items that they would like to cover. This is the most convenient and the most expensive plan available with American Home Shield.
Summary of plans and coverage:
Coverage Term
Service Call Fee
Items
Limit
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
Premium Amount
$34.99
$44.99
$34.99
$30.00 - $159.96
 
Coverage
$1,500.00 - $3,000.00
47%
82%
35%
7%
Coverage details
Air conditioner
$1,500.00
Details
Covered by AHS
  • Ducted central electric split and package units
  • Geothermal
  • Wall air conditioners
  • Mini-splits
  • Plenums
  • Dampers
  • Damper-only controls
  • Leaks or breaks in ductwork (sheet metal, duct board, and flex duct including vapor barrier) from heating and/or air conditioning unit(s) including registers or grills
Not Covered by AHS
  • Outside or underground piping, well pump, and well pump components for geothermal and/or water source heat pump
  • Window units
  • Water towers
  • Chillers
  • Chiller components
  • Water lines
  • Legally mandated diagnostic testing when replacing heating or cooling equipment
Alarm
-
Details
Covered by AHS
  • Battery operated and hardwired units
Not Covered by AHS
No Info
Ceiling fan
-
Details
Covered by AHS
  • All components and parts
Not Covered by AHS
No Info
Dishwasher
$3,000.00
Details
Covered by AHS
  • All components and parts
Not Covered by AHS
No Info
Disposal
-
Details
Covered by AHS
  • All components and parts
Not Covered by AHS
No Info
Doorbell
-
Details
Covered by AHS
  • All components and parts
Not Covered by AHS
  • When part of the intercom system
Dryer
$3,000.00
Details
Covered by AHS
  • All components and parts
Not Covered by AHS
No Info
Ductwork
-
Details
Covered by AHS
No Info
Not Covered by AHS
No Info
Electrical
-
Details
Covered by AHS
  • Direct Current (D.C.) wiring
  • Lighting fixtures
  • Built-in exhaust/vent/attic fans
Not Covered by AHS
  • Audio/Video/Computer/Intercom/Alarm or Security Wiring or Cable
  • Telephone wiring
  • Face plates
Food center
$3,000.00
Details
Covered by AHS
  • All components and parts
Not Covered by AHS
  • Removable accessories
Free-standing ice maker
$3,000.00
Details
Covered by AHS
  • All components and parts
Not Covered by AHS
No Info
Garage door
$3,000.00
Details
Covered by AHS
  • All components and parts
Not Covered by AHS
  • Door or door track assemblies
Heating system
$1,500.00
Details
Covered by AHS
  • Forced air (gas, electric, oil)
  • Geothermal
  • Wall mounted heaters
  • Floor furnaces
  • Package units
  • Heat pumps
  • Hot water or steam circulating heat
  • Electric baseboard
  • Room heaters
  • Cable heat (if it's the main source of heat to your home or room)
  • Plenums
  • Dampers
  • Damper-only controls
  • Leaks or breaks in ductwork (sheet metal, duct board, and flex duct including vapor barrier) from heating and/or air conditioning unit(s), including registers or grills
Not Covered by AHS
  • Outside or underground piping, well pump, and well pump components for geothermal and/or water source heat pump
  • Fuel storage tanks
  • Portable units
  • Fireplace grain, pellet, or wood heating units (even if it's the only source of heating)
  • Legally mandated diagnostic testing when replacing heating or cooling equipment.
Locksmith
-
Details
Covered by AHS
  • Re-key up to 6 keyholes, including delivery of a total of 4 identical keys, on previously installed and properly functioning non-electronic door knobs and/or deadbolts for the hinged doors accessing the structural walls of your covered residential property
Not Covered by AHS
  • A separate trade service call fee applies for each unit of any covered multi-unit property
Microwave
$3,000.00
Details
Covered by AHS
  • All components and parts
Not Covered by AHS
No Info
Oven
$3,000.00
Details
Covered by AHS
  • All components and parts
Not Covered by AHS
No Info
Plumbing
-
Details
Covered by AHS
  • Water, drain, gas, waste or vent line leaks and breaks
  • Toilets and related mechanisms
  • Toilet wax ring seals
  • Faucets
  • Shower heads
  • Shower arms
  • Valves for shower, tub and diverter
  • Angle stops
  • Risers and gate valves (we use similar finishes and styles when we replacement is necessary)
  • Hose bibs
  • Basket strainers
  • Permanently installed sump pumps (ground water only)
  • Built-in bathtub whirlpool motor, pump, and air switch assemblies
  • Pressure regulators
  • Expansion tanks
  • Sewage ejector pump (septic system sewage ejector pumps are not covered unless you purchase certain optional coverage.)
  • Clearing sink, bathtub, shower, and toilet stoppages
  • Clearing mainline drain and sewer stoppages through an accessible cleanout up to 100 feet from an access point
  • Clearing lateral drain line stoppages up to 100 feet from an access point including accessible cleanout, p-trap, drain or overflow access points
Not Covered by AHS
  • Stoppages caused by collapsed, damaged or broken drain, vent or sewer lines outside your home's main foundation
  • When your lines are broken, infiltrated or stopped by roots or foreign objects - even if they're within your home's main foundation
  • Bathtubs
  • Sinks
  • Showers
  • Shower enclosures and base pans
  • Toilet lids and seats
  • Jets
  • Caulking or grouting
  • Septic tanks
  • Water filtration/purification system
  • Holding or storage tanks
  • Saunas or steam rooms
  • Costs needed to locate or access cleanouts that can't be found or are inaccessible, or to install cleanouts
  • Access through roof vents
Plumbing stoppages
-
Details
Covered by AHS
  • Water, drain, gas, waste or vent line leaks and breaks
  • Toilets and related mechanisms
  • Toilet wax ring seals
  • Faucets
  • Shower heads
  • Shower arms
  • Valves for shower, tub and diverter
  • Angle stops
  • Risers and gate valves (we use similar finishes and styles when we replacement is necessary)
  • Hose bibs
  • Basket strainers
  • Permanently installed sump pumps (ground water only)
  • Built-in bathtub whirlpool motor, pump, and air switch assemblies
  • Pressure regulators
  • Expansion tanks
  • Sewage ejector pump (septic system sewage ejector pumps are not covered unless you purchase certain optional coverage.)
  • Clearing sink, bathtub, shower, and toilet stoppages
  • Clearing mainline drain and sewer stoppages through an accessible cleanout up to 100 feet from an access point
  • Clearing lateral drain line stoppages up to 100 feet from an access point including accessible cleanout, p-trap, drain or overflow access points
Not Covered by AHS
  • Stoppages caused by collapsed, damaged or broken drain, vent or sewer lines outside your home's main foundation
  • When your lines are broken, infiltrated or stopped by roots or foreign objects - even if they're within your home's main foundation
  • Bathtubs
  • Sinks
  • Showers
  • Shower enclosures and base pans
  • Toilet lids and seats
  • Jets
  • Caulking or grouting
  • Septic tanks
  • Water filtration/purification system
  • Holding or storage tanks
  • Saunas or steam rooms
  • Costs needed to locate or access cleanouts that can't be found or are inaccessible, or to install cleanouts
  • Access through roof vents
Refrigerator
$3,000.00
Details
Covered by AHS
  • All components and parts
Not Covered by AHS
  • Free standing freezers
  • Multi-media centers
  • Wine chillers
Trash compactor
$3,000.00
Details
Covered by AHS
  • All components and parts
Not Covered by AHS
No Info
Vacuum
-
Details
Covered by AHS
  • All components and parts
Not Covered by AHS
  • Removable hoses and accessories
  • Access and closing costs to floors, walls, and ceilings when locating or repairing a
  • malfunction
Washer
$3,000.00
Details
Covered by AHS
  • All components and parts
Not Covered by AHS
No Info
Water dispenser
-
Details
Covered by AHS
  • All components and parts
Not Covered by AHS
No Info
Water heater
-
Details
Covered by AHS
  • All components and parts, including tankless water heaters and circulating pumps
Not Covered by AHS
  • Auxiliary holding or storage tanks
  • Noise
  • Fuel storage tank and energy conservation unit
Spa
-
$159.96
Details
Covered by AHS
  • Pool sweep motor and pump
  • Pump Motor
  • Blower motor and timer
  • Plumbing pipes and wiring
  • Plumbing and electrical
Not Covered by AHS
  • Portable or above ground spas
  • Access to pool and spa equipment
  • Lights
  • Liners
  • Jets
  • Ornamental Fountains, waterfalls and their pumping systems
  • Auxiliary pumps
  • Pool cover and related equipment
  • Fill line and fill valves
  • Built-in or detachable cleaning equipment including, without limitation, pool sweeps, pop-up heads, turbo valves, skimmers, chlorinators, and ionizers
  • Fuel storage tanks
  • Disposal filtration mediums
  • Heat Pump
  • Multi-media centers
  • Dehumidifiers
  • Salt water generators and components
Pool
-
$159.96
Details
Covered by AHS
  • Pool sweep motor and pump
  • Pump Motor
  • Blower motor and timer
  • Plumbing pipes and wiring
  • Plumbing and electrical
Not Covered by AHS
  • Portable or above ground spas
  • Access to pool and spa equipment
  • Lights
  • Liners
  • Jets
  • Ornamental Fountains, waterfalls and their pumping systems
  • Auxiliary pumps
  • Pool cover and related equipment
  • Fill line and fill valves
  • Built-in or detachable cleaning equipment including, without limitation, pool sweeps, pop-up heads, turbo valves, skimmers, chlorinators, and ionizers
  • Fuel storage tanks
  • Disposal filtration mediums
  • Heat Pump
  • Multi-media centers
  • Dehumidifiers
  • Salt water generators and components
Well pump
$1,500.00
$90.96
Details
Covered by AHS
  • All components and part of well pump utilized as a source of water to the home
Not Covered by AHS
  • Above or underground piping, cable or electrical lines leading to or from the well pump, including those that are located within the well casing
  • Well casings
  • Pressure switches not located on the pump
  • Holding, storage or pressure tanks
  • Booster pumps
  • Redrilling of wells
  • Well pump and all well pump components for geothermal and/or water source heat pumps
Septic
-
$30.00
Details
Covered by AHS
  • Mainline stoppages that can be cleared through an existing access or clean out without excavation
  • The septic tank will be pumped once during the contract coverage term if the stoppage is due to septic backup
  • Sewage ejector pump for septic system only
Not Covered by AHS
  • Broken or collapsed sewer lines outside the foundation
  • Stoppages or roots that prevent the effective use of any externally applied sewer machine cable
  • Cost of finding or gaining access to the septic tank or sewer hook-ups
  • Disposal of waste
  • Chemical treatment of the septic tank and/or sewer lines
  • Tanks
  • Leach lines
  • Cesspool
  • Any mechanical pump or systems
Premium Amount
Silver Systems Plan
47%
$34.99
Platinum Combo Plan
82%
$44.99
Silver Appliance Plan
35%
$34.99
COVERAGE DETAILS
Air conditioner
Expand
Limit
$1,500.00
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
Expand
Covered by AHS
  • Ducted central electric split and package units
  • Geothermal
  • Wall air conditioners
  • Mini-splits
  • Plenums
  • Dampers
  • Damper-only controls
  • Leaks or breaks in ductwork (sheet metal, duct board, and flex duct including vapor barrier) from heating and/or air conditioning unit(s) including registers or grills
Not Covered by AHS
  • Outside or underground piping, well pump, and well pump components for geothermal and/or water source heat pump
  • Window units
  • Water towers
  • Chillers
  • Chiller components
  • Water lines
  • Legally mandated diagnostic testing when replacing heating or cooling equipment
Alarm
Expand
Limit
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
Expand
Covered by AHS
  • Battery operated and hardwired units
Not Covered by AHS
No Info
Ceiling fan
Expand
Limit
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
Expand
Covered by AHS
  • All components and parts
Not Covered by AHS
No Info
Dishwasher
Expand
Limit
$3,000.00
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
Expand
Covered by AHS
  • All components and parts
Not Covered by AHS
No Info
Disposal
Expand
Limit
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
Expand
Covered by AHS
  • All components and parts
Not Covered by AHS
No Info
Doorbell
Expand
Limit
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
Expand
Covered by AHS
  • All components and parts
Not Covered by AHS
  • When part of the intercom system
Dryer
Expand
Limit
$3,000.00
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
Expand
Covered by AHS
  • All components and parts
Not Covered by AHS
No Info
Ductwork
Expand
Limit
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
Expand
Covered by AHS
No Info
Not Covered by AHS
No Info
Electrical
Expand
Limit
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
Expand
Covered by AHS
  • Direct Current (D.C.) wiring
  • Lighting fixtures
  • Built-in exhaust/vent/attic fans
Not Covered by AHS
  • Audio/Video/Computer/Intercom/Alarm or Security Wiring or Cable
  • Telephone wiring
  • Face plates
Food center
Expand
Limit
$3,000.00
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
Expand
Covered by AHS
  • All components and parts
Not Covered by AHS
  • Removable accessories
Free-standing ice maker
Expand
Limit
$3,000.00
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
Expand
Covered by AHS
  • All components and parts
Not Covered by AHS
No Info
Garage door
Expand
Limit
$3,000.00
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
Expand
Covered by AHS
  • All components and parts
Not Covered by AHS
  • Door or door track assemblies
Heating system
Expand
Limit
$1,500.00
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
Expand
Covered by AHS
  • Forced air (gas, electric, oil)
  • Geothermal
  • Wall mounted heaters
  • Floor furnaces
  • Package units
  • Heat pumps
  • Hot water or steam circulating heat
  • Electric baseboard
  • Room heaters
  • Cable heat (if it's the main source of heat to your home or room)
  • Plenums
  • Dampers
  • Damper-only controls
  • Leaks or breaks in ductwork (sheet metal, duct board, and flex duct including vapor barrier) from heating and/or air conditioning unit(s), including registers or grills
Not Covered by AHS
  • Outside or underground piping, well pump, and well pump components for geothermal and/or water source heat pump
  • Fuel storage tanks
  • Portable units
  • Fireplace grain, pellet, or wood heating units (even if it's the only source of heating)
  • Legally mandated diagnostic testing when replacing heating or cooling equipment.
Locksmith
Expand
Limit
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
Expand
Covered by AHS
  • Re-key up to 6 keyholes, including delivery of a total of 4 identical keys, on previously installed and properly functioning non-electronic door knobs and/or deadbolts for the hinged doors accessing the structural walls of your covered residential property
Not Covered by AHS
  • A separate trade service call fee applies for each unit of any covered multi-unit property
Microwave
Expand
Limit
$3,000.00
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
Expand
Covered by AHS
  • All components and parts
Not Covered by AHS
No Info
Oven
Expand
Limit
$3,000.00
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
Expand
Covered by AHS
  • All components and parts
Not Covered by AHS
No Info
Plumbing
Expand
Limit
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
Expand
Covered by AHS
  • Water, drain, gas, waste or vent line leaks and breaks
  • Toilets and related mechanisms
  • Toilet wax ring seals
  • Faucets
  • Shower heads
  • Shower arms
  • Valves for shower, tub and diverter
  • Angle stops
  • Risers and gate valves (we use similar finishes and styles when we replacement is necessary)
  • Hose bibs
  • Basket strainers
  • Permanently installed sump pumps (ground water only)
  • Built-in bathtub whirlpool motor, pump, and air switch assemblies
  • Pressure regulators
  • Expansion tanks
  • Sewage ejector pump (septic system sewage ejector pumps are not covered unless you purchase certain optional coverage.)
  • Clearing sink, bathtub, shower, and toilet stoppages
  • Clearing mainline drain and sewer stoppages through an accessible cleanout up to 100 feet from an access point
  • Clearing lateral drain line stoppages up to 100 feet from an access point including accessible cleanout, p-trap, drain or overflow access points
Not Covered by AHS
  • Stoppages caused by collapsed, damaged or broken drain, vent or sewer lines outside your home's main foundation
  • When your lines are broken, infiltrated or stopped by roots or foreign objects - even if they're within your home's main foundation
  • Bathtubs
  • Sinks
  • Showers
  • Shower enclosures and base pans
  • Toilet lids and seats
  • Jets
  • Caulking or grouting
  • Septic tanks
  • Water filtration/purification system
  • Holding or storage tanks
  • Saunas or steam rooms
  • Costs needed to locate or access cleanouts that can't be found or are inaccessible, or to install cleanouts
  • Access through roof vents
Plumbing stoppages
Expand
Limit
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
Expand
Covered by AHS
  • Water, drain, gas, waste or vent line leaks and breaks
  • Toilets and related mechanisms
  • Toilet wax ring seals
  • Faucets
  • Shower heads
  • Shower arms
  • Valves for shower, tub and diverter
  • Angle stops
  • Risers and gate valves (we use similar finishes and styles when we replacement is necessary)
  • Hose bibs
  • Basket strainers
  • Permanently installed sump pumps (ground water only)
  • Built-in bathtub whirlpool motor, pump, and air switch assemblies
  • Pressure regulators
  • Expansion tanks
  • Sewage ejector pump (septic system sewage ejector pumps are not covered unless you purchase certain optional coverage.)
  • Clearing sink, bathtub, shower, and toilet stoppages
  • Clearing mainline drain and sewer stoppages through an accessible cleanout up to 100 feet from an access point
  • Clearing lateral drain line stoppages up to 100 feet from an access point including accessible cleanout, p-trap, drain or overflow access points
Not Covered by AHS
  • Stoppages caused by collapsed, damaged or broken drain, vent or sewer lines outside your home's main foundation
  • When your lines are broken, infiltrated or stopped by roots or foreign objects - even if they're within your home's main foundation
  • Bathtubs
  • Sinks
  • Showers
  • Shower enclosures and base pans
  • Toilet lids and seats
  • Jets
  • Caulking or grouting
  • Septic tanks
  • Water filtration/purification system
  • Holding or storage tanks
  • Saunas or steam rooms
  • Costs needed to locate or access cleanouts that can't be found or are inaccessible, or to install cleanouts
  • Access through roof vents
Refrigerator
Expand
Limit
$3,000.00
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
Expand
Covered by AHS
  • All components and parts
Not Covered by AHS
  • Free standing freezers
  • Multi-media centers
  • Wine chillers
Trash compactor
Expand
Limit
$3,000.00
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
Expand
Covered by AHS
  • All components and parts
Not Covered by AHS
No Info
Vacuum
Expand
Limit
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
Expand
Covered by AHS
  • All components and parts
Not Covered by AHS
  • Removable hoses and accessories
  • Access and closing costs to floors, walls, and ceilings when locating or repairing a
  • malfunction
Washer
Expand
Limit
$3,000.00
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
Expand
Covered by AHS
  • All components and parts
Not Covered by AHS
No Info
Water dispenser
Expand
Limit
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
Expand
Covered by AHS
  • All components and parts
Not Covered by AHS
No Info
Water heater
Expand
Limit
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
Expand
Covered by AHS
  • All components and parts, including tankless water heaters and circulating pumps
Not Covered by AHS
  • Auxiliary holding or storage tanks
  • Noise
  • Fuel storage tank and energy conservation unit
Spa
Expand
Limit
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
$159.96
Expand
Covered by AHS
  • Pool sweep motor and pump
  • Pump Motor
  • Blower motor and timer
  • Plumbing pipes and wiring
  • Plumbing and electrical
Not Covered by AHS
  • Portable or above ground spas
  • Access to pool and spa equipment
  • Lights
  • Liners
  • Jets
  • Ornamental Fountains, waterfalls and their pumping systems
  • Auxiliary pumps
  • Pool cover and related equipment
  • Fill line and fill valves
  • Built-in or detachable cleaning equipment including, without limitation, pool sweeps, pop-up heads, turbo valves, skimmers, chlorinators, and ionizers
  • Fuel storage tanks
  • Disposal filtration mediums
  • Heat Pump
  • Multi-media centers
  • Dehumidifiers
  • Salt water generators and components
Pool
Expand
Limit
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
$159.96
Expand
Covered by AHS
  • Pool sweep motor and pump
  • Pump Motor
  • Blower motor and timer
  • Plumbing pipes and wiring
  • Plumbing and electrical
Not Covered by AHS
  • Portable or above ground spas
  • Access to pool and spa equipment
  • Lights
  • Liners
  • Jets
  • Ornamental Fountains, waterfalls and their pumping systems
  • Auxiliary pumps
  • Pool cover and related equipment
  • Fill line and fill valves
  • Built-in or detachable cleaning equipment including, without limitation, pool sweeps, pop-up heads, turbo valves, skimmers, chlorinators, and ionizers
  • Fuel storage tanks
  • Disposal filtration mediums
  • Heat Pump
  • Multi-media centers
  • Dehumidifiers
  • Salt water generators and components
Well pump
Expand
Limit
$1,500.00
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
$90.96
Expand
Covered by AHS
  • All components and part of well pump utilized as a source of water to the home
Not Covered by AHS
  • Above or underground piping, cable or electrical lines leading to or from the well pump, including those that are located within the well casing
  • Well casings
  • Pressure switches not located on the pump
  • Holding, storage or pressure tanks
  • Booster pumps
  • Redrilling of wells
  • Well pump and all well pump components for geothermal and/or water source heat pumps
Septic
Expand
Limit
Silver Systems Plan
Platinum Combo Plan
Silver Appliance Plan
Optional Coverage
$30.00
Expand
Covered by AHS
  • Mainline stoppages that can be cleared through an existing access or clean out without excavation
  • The septic tank will be pumped once during the contract coverage term if the stoppage is due to septic backup
  • Sewage ejector pump for septic system only
Not Covered by AHS
  • Broken or collapsed sewer lines outside the foundation
  • Stoppages or roots that prevent the effective use of any externally applied sewer machine cable
  • Cost of finding or gaining access to the septic tank or sewer hook-ups
  • Disposal of waste
  • Chemical treatment of the septic tank and/or sewer lines
  • Tanks
  • Leach lines
  • Cesspool
  • Any mechanical pump or systems

The main points of AHS home warranty coverage for all home systems and appliances that can be included in the contract are summarized in the table above. Here we highlight the most important information:

  • Air Conditioning: American Home Shield has strict dollar limits for home system repairs. For air conditioning systems, all inside units are covered up to $1,500, and ductwork is covered up to $1,000. For refrigerant replacement, the charge is $10 per pound. All outside or underground components and legally mandated diagnostic tests are not covered.

 

  • Heating System: For heating and ductwork, all units are covered by the AHS home warranty except outside pipes, pumps, and components, as well as fuel storage, portable units, fireplaces, wood, pellet or grain heating units, and legally mandated diagnostics. Coverage may also be limited by your specific contract. The charge for refrigerant replacement will again be $10 per pound.

 

  • Electrical System: American Home Shield coverage for electrical parts includes all wires, lights, and fans. However, any audio or video gadgets, phones, cable, alarms, security systems, and such, are not included.

 

  • Plumbing System: Plumbing is only covered by the American Home Shield's contract up to $1,000, and that includes diagnostics, repair, and replacement of any parts. The customer is responsible for any expenses above this limit, and for any parts and works listed in the Not Covered column of the table above. For water heaters, only tankless units and circulating pumps are covered. No auxiliary fuel storage tanks and no energy conservation units are covered. If your water heater makes a noise, fixing that is not covered either.

 

  • Home Appliances: All components and parts are covered for most home appliances, including garbage disposals, instant water dispensers, smoke detectors, ceiling fans, and doorbells if they are not the part of the intercom systems. However, for the refrigerators, AHS home warranty will only pay up to $5,000 per dual compressor refrigerator. That includes access, diagnosis, and repair or replacement. Freestanding freezers, wine chillers, and multimedia centers are not covered.

 

Is American Home Shield warranty worth it in terms of coverage limits? Although AHS coverage limits may seem low, in fact, they are the best you could find in the home warranty industry. Most other companies would have a cap of $1,000 or $1,500 on all items. 

American Home Shield Costs

If you compare American Home Shield's plan costs to a competitor, it is generally speaking more expensive than the alternatives. If you apply for a $125/service fee plan, then the premiums you will pay for either plan will be lower than of its competitors, but the industry average deductible is $50-$75, and when you chose this option you are left with plans costing from $49.90 per month, while some competitors like Choice Home Warranty will offer a similar plan for 30% less ($34/m). 

Coverage Rating
4.6 / 5.0
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The Fine Print
Item
Value
Comparison to Industry
Coverage effective after
Unknown days
n/a
Expand
Unknown data
Cancellation with refund within
30 days
Above industry average
Expand
3
28.00
30
60
Cancellation fee
$Unknown
n/a
Expand
Unknown data
Automatic policy renewal
Yes
As 94.6% of industry
Expand
Time to cancel automatic renewal
Unknown days
n/a
Expand
Unknown data
Fee for contract transfer
$0.00
At industry minimum
Expand
0.00
24.71
0.00
75.00
Max time to submit claim
1 days
At industry minimum
Expand
1
2.60
1
30
Repair timeframe
2 business days
At industry maximum
Expand
1
1.87
2
2
Repair timeframe (weekends and holidays)
Unknown days
n/a
Expand
Unknown data
Free second opinion
If different
As 23.8% of industry
Expand
Emergency service available
Yes
As 86.8% of industry
Expand
Hours for service calls
24/7
As 85.2% of industry
Expand
Reservice if repairs fail
Yes
Standard for industry
Expand
Free reservice period (parts)
60 days
Below industry average
Expand
30
89.11
60
365
Free reservice period (labor)
60 days
Below industry average
Expand
30
60.23
60
365

We have carefully read all of the terms and conditions of the American Home Shield contract, including the fine print, and summarized the main points in the table above. Overall, American Home Shield sample contract's policy information was easy to find, except for the dollar limits, and it was written in such a way that any average client should able to easily understand the terms and conditions.

Most of the terms were not tricky. However, any information on pre-inspection was not available. As for the waiting time mentioned in the contract, customers should keep in mind that it will take up to 48 hours to get a call from the service company, not the service itself.  These waiting periods are higher than industry averages and are among the most popular American Home Shield Complaints. 

When you sign a contract with this company, it is easy to find out how to cancel American Home Shield membership when you want to, but you should note that the American Home Shield contract will be renewed automatically unless canceled within 30 days of the contract’s expiration date. The cancellation fee in this instance was not specified in the company’s terms and conditions.

The Fine Print Rating
4.7 / 5.0
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Click Here to View Alternatives
Feedback
Summary of ratings from popular review sites:
American Home Shield
Industry Average
Website
Numbers of Reviews
Relative Score
Adjusted Score
Yelp
Numbers of Reviews
6
156
Relative Score
1.0
1.7
Adjusted Score
1.3
Pissed Consumer
Numbers of Reviews
1135
146
Relative Score
1.4
1.4
Adjusted Score
2.4
BBB
Numbers of Reviews
4046
344
Relative Score
2.4
2.8
Adjusted Score
2.1
Google Reviews
Numbers of Reviews
7536
484
Relative Score
4.4
3.2
Adjusted Score
3.6
YSCAM
Numbers of Reviews
70
11
Relative Score
1.0
1.0
Adjusted Score
2.4
Viewpoints
Numbers of Reviews
50
50
Relative Score
1.3
1.3
Adjusted Score
2.4
Complaints List
Numbers of Reviews
23
12
Relative Score
1.2
1.1
Adjusted Score
2.6
Site Jabber
Numbers of Reviews
49
16
Relative Score
3.0
2.2
Adjusted Score
3.6
Active Rain
Numbers of Reviews
14
15
Relative Score
4.1
4.3
Adjusted Score
2.4
Main takeaway points from customer feedback:
American Home Shield
Industry Average

American Home Shield reviews were collected from ten consumer reporting sites. Overall, there were more than 10,000 reviews. The highest rating was on Google Reviews at 4.4 stars out of five. On other consumer reporting sites, the AHS ratings ranged from one to 4.1. Of those American Home Shield reviews that reported negative experiences, the major concerns were a slow reaction to filed claims, poor customer support, and complaints about contractor services. WREG reports that the number of complaints has recently grown. It has been noticed that American Home Shield customers have filed 40 complaints against the company at the Tennessee Division of Consumer Affairs in 2018 alone.

Upon analyzing American Home Shield reviews in terms of user-friendliness, it was found that there were problems with getting in touch with an operator without going through the recording first. Some users had to make additional phone calls to get authorization for the services, and the company was slow to react to emergency complaints. The contract states that services will be initiated under normal circumstances within 48 hours after the service request has been made, but many customers complain that it takes much longer than that. It was also mentioned that American Home Shield's discount codes don't always work as advertised. 

Overall, while American Home Shield warranty tries to provide good quality services to its customers, there can be some obstacles and limitations that prevent it from doing so in the policy.

Feedback Rating
3.5 / 5.0
Not available through RHW
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The Final Words

The Final Words: Is American Home Shield Good?

American Home Shield is one of the oldest home warranty companies on the market. It honors new contracts and provides services to customers from all over the USA, except for Arkansas. The company claims to address any issues covered by the contract within 48 hours. However, it does not always hold up to its word.

There are several types of American Home Shield plans, and customers may choose to select coverage for either the home systems, appliances, or a combination plan. Customized plans that only cover items selected by the customer are also available.

Thecost for American Home Shield, like with any home warranty company, consists of two parts: a premium and a deductible. Customers can choose whether they prefer higher premiums and lower deductibles, or vice versa.

You can get a free quote by phone, mail, or online. If after reading this American Home Shield review you are not satisfied with the company for any reason,  we can offer you several alternatives at the top of this page.