American Home Guard Review

American Home Guard, mistakenly called “American Home Guardian” by some people, is a well-known home warranty company that has been on the market since 2013. Would you like to learn more about it? ReviewHomeWarranties.com has prepared a comprehensive American Home Guard review for 2018 that will tell you about the various aspects of this company, including the company’s trustworthiness, plans and coverage, terms and conditions, and customer reviews.

Updated for Sep 20, 2018

American Home Guard Reviews by Our Readers
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Covered States
Hawaii Alaska Florida New Hampshire Michigan Vermont Maine Rhode Island New York Pennsylvania New Jersey Delaware Maryland Virginia West Virginia Ohio Indiana Illinois Connecticut Wisconsin North Carolina District of Columbia Massachusetts Tennessee Arkansas Missouri Georgia South Carolina Kentucky Alabama Louisiana Mississippi Iowa Minnesota Oklahoma Texas New Mexico Kansas Nebraska South Dakota North Dakota Wyoming Montana Colorado Idaho Utah Arizona Nevada Oregon Washington California
Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating:
Covered Appliances and Systems
Facts and Figures
30 days
Effective in
M-F, 9-6
Hours
$75
Cancellation
$530 - $600
Premium
$65
Deductible
$200 - $1500
Limits
Pros And Cons
$50.00 off
Different plan types available
Free cancellation within 30 days
Low number of BBB complaints
Clients praised great communication

High chance of payment delays
High cancellation fee
Poor BBB rating F
Online chat not supported

The Editor’s Words

American Home Guard (AHG) provides coverage for American households in 45 states of the USA, including California, Arizona, Colorado, Virginia, and Florida. The customers leave a lot of positive feedback for this company on Yelp, Google Reviews, and other consumer reporting sites. Many homeowners find it useful that American Home Guard plans offer separate coverage for home systems and appliances as well as a combination of both.

In case you are ready to sign a contract, the company's sales team is available Monday through Friday from 9 am to 6 pm. Please keep in mind that American Home Guard home warranty becomes effective 30 days after the contract is signed. This is a usual practice in the industry, as the companies want to make sure that everything is in the working condition when they start the coverage. You can cancel the policy during this time with a $75 cancellation fee.

 

Trustworthiness

Are you afraid of losing your money by purchasing from an untrustworthy home warranty company? Many people are. This is why ReviewHomeWarranties.com checks every company’s credibility before recommending it to our customers. For this American Home Guard review, we checked to company's website, cellected consumer reveiws and talked to the company's owners who verified the information.

American Home Guard has been on the home warranty market since 2013. The company has been working hard on building a strong reputation among homeowners, home buyers, and home sellers. Many real estate agents now recommend AHG home warranty to their clients as a great opportunity to save money on unexpected home repairs and replacements.

In case there are any American Home Guard complaints, the company representatives try their best to solve the issue internally. However, if you are not satisfied with the results, you file a dispute that will be enforced under the state law of Pennsylvaia.

Accessibility

Online chat
No
Social media
-

In order to get an American Home Guard quote or to file a claim, you can click the “Visit Website” button and fill in the online form. Alternatively, you may call American Home Guard phone number 800-913-8230 Monday through Friday from 9 a.m. to 6 p.m.

Benchmarks American Home Guard Other companies

Company size
No data
0 1,760
Annual revenue
No data
0 $545,572,500
Number of homeowners
No data
0 6,050,000
Number of BBB complaints closed within last 3 years
44
0 14,850
Traffic
12,918,000
0 14,209,800
Number of independent contractors
250
0 44,000

Reputation

BBB accreditation
F (Not Accredited)

American Home Guard home warranty is not accredited with Better Business Bureau at the moment.

Current Promotions

Back To School
$50 - off Annual Policy
+ 1 month free coverage
Claims procedure
Asset 9
Expiration date
21.09.2018
Promo code
Not required

All new customers who purchase an American Home Guard warranty today get $100 of the annual policy plus one month of free coverage. This offer expires soon!

Coverage

After you have decided which systems and appliances in your house should be covered by a home warranty, it is time to select the plan the fits your needs best. American Home Guard home warranty offers three main plans: Red, White, and Blue, plus an extensive list of additional items for optional coverage.

If your home appliances were recently updated and are still covered under the manufacturer’s warranty, the Red plan will work best for you. It covers all major home systems: Air conditioning, heating, electrical, and plumbing, for $530 a year—if you choose to make a single payment.  

On the other hand, if you prefer to cover home appliances, but not the home systems, AHG also has the right plan for you. The White plan, in comparison to the Red plan, covers all essential home appliances, such as washer and dryer, refrigerator, oven/stove/range, dishwasher, built-in microwave, and garbage disposal. It also costs $530 a year.

You don’t have to choose between coverage for home systems or home appliances if you don’t want to. There is an American Home Guard plan that will meet all your needs. The Blue plan combines coverage of the Red and White plans. Additionally, it covers ceiling fans and a garage door opener. The cost of the Blue plan is $600 per year. These prices are comparable to those of other home warranty companies, such as Landmark Home Warranty and Select Home Warranty.

Don’t forget to add to your home warranty items that are not included in any of the plans, but are available under the optional coverage. These are a pool and hot tub, septic system, well pump and built-in sump pump, central vacuum, stand-alone freezer, icemaker and wine cooler, and many more. These items are priced separately. There is a service call fee of $65 per item that cannot be combined.


Please keep in mind that any American Home Guard warranty plan will be automatically renewed unless canceled. This is a standard practice in the industry. You can cancel the contract with a $75 cancellation fee. To get a free quote, please click on the green button or give them a call at 808-800-2433.

Summary of plans and coverage:

Coverage Term
Service Call Fee
ItemsLimit Silver Systems Plan Platinum Combo Plan Gold Appliance Plan Optional Coverage
Premium Amount - $529.99 $599.99 $599.99 $40.00 - $100.00
Service Call Fee - $65.00 $65.00 $65.00 -
Term, Month - 12 12 12 12
Coverage$200.00 - $1,500.00

One of the most important things to know about your home warranty is the coverage. Which items do an American Home Guard warranty cover and which are not covered? To answer this question for you, we collected all of the relevant information in this American Home Guard review. Before you continue to read, look around the house and consider which home systems and appliances you want to be covered. Then come back and decide if this company can provide sufficient home warranty coverage for your needs. American Home Guard home warranty may provide coverage for the following items:

Air Conditioning

American Home Guard will cover the primary floor air conditioning unit of your home only, provided that the air conditioning unit does not exceed a 5-ton capacity. Parts such as motor, compressor, condenser, or thermostat in need of repair or replacement will also be covered by this home warranty. Parts that are not crucial to the operation of the air conditioning unit, such as air filters, grills, stands, etc., will not be covered.

Heating System

American Home Guard covers only the essential parts of your primary heating system—all modules, components, and parts of the heating framework important to its functionality. The heating system capacity should not exceed a 5-ton limit. Any minor parts, such as pipes, valves, timekeepers, and such, are not covered, and this is standard practice in the industry. Solar heating systems or zone systems are not covered under American Home Guard warranty.

For both heating and air conditioning systems, the coverage is capped at $500 for the first three months of the contract. The cap is raised to $2000 after this period, which is higher than the industry average.

Electrical System

American Home Guard will cover repair and replacement all major parts of the electrical system. You should keep in mind that in case the damage is caused by natural sources, such as flood, lightning, hurricane, and such, it does not fall under home warranty coverage. This is an industry standard.

Alarm equipment, doorbells, and fixtures are also not covered under the regular plans by most home warranty companies, including American Home Guard. However, the company offers optional coverage for these items that can be added to any plan for an additional price per item. For the ceiling fans, the company covers all modules, components, and parts necessary to its functionality.

Plumbing System

American Home Guard will cover any repairs or replacements of can bowls, latrine tanks, and all accompanying pipes. Any spills in water, deplete, waste or vent lines that happened because of solidifying, or from the damage caused by roots will not be covered.

For both electrical and plumbing systems, as well as appliances, the repair or replacement coverage is capped at $150 for the first three months of the contract. This repair/replacement allowance will increase to $500 per contract term after the first three months of coverage.

Home Appliances

The following home appliances will be covered under the American Home Guard warranty plan: washer and dryer, refrigerator, water heater, built-in microwave, dishwasher, oven/range/stove top, and garbage disposal. All modules, components, and parts crucial to the functionality of these appliances are covered up to $150 for the first three months. After that period, the coverage will increase up to $500.

There are optional items that can be added to any of the American Home Guard plans. These include swimming pool and hot tub, septic system, well pump, sump pump, and a limited number of home appliances. Additionally, American Home Guard offers coverage for limited roof leaks, lawn sprinkler system, and fountains. You can also subscribe to a lawn care package with this company.

For additional coverage options, the coverage is capped at $150 for the first three months of the contract. It will increase to $400 after the first three months of the contract. In the event a part is not available, American Home Guard's obligation shall be to reimburse for the value of the part up to the policy limits.

The Fine Print

Item
Comparison to Industry
Coverage effective after
Above industry average
Cancellation with refund within
Above industry average
Cancellation fee
Above industry average
Automatic policy renewal
As 94.7% of industry
Time to cancel automatic renewal
Above industry average
Fee for contract transfer
At industry minimum
Max time to submit claim
Below industry average
Repair timeframe
At industry maximum
Repair timeframe (weekends and holidays)
At industry maximum
Free second opinion
As 26.3% of industry
Emergency service available
As 11.3% of industry
Hours for service calls
As 14.5% of industry
Reservice if repairs fail
n/a
Free reservice period (parts)
n/a
Free reservice period (labor)
n/a

It was not hard to find and comprehend all of the American Home Guard policy terms and conditions, as they were clearly stated on the company’s website. To find information about service fees, what is covered under each plan and what is not covered, and what the dollar limits are, you can click on “Terms and Conditions” from the homepage, and it all will be there for you.   


Overall, the terms and conditions of American Home Guard are easier to find and digest than some of its competitors, such as Advanced Home Warranty, which has much more complex terms and conditions, and therefore, a lower score in this category on ReviewHomeWarranties.com.

Customer Reviews and Feedback

Quotes from actual customer reviews:

Every step in this process was handled in a timely and an upbeat manner. I was kept aware of the entire procedure up to completion. I am completely satisfied with the resolution of my issues.

Site Jabber, September 18, 2017

American Home set up an appointment with a technician for me, and had the problem with my refrigerator fixed all within 24 hours. Very satisfied. Would strongly urge anyone who does not have a home warranty to purchase one with this company.

Site Jabber, August 29, 2017

Summary of ratings from popular review sites:

American Home Guard Industry Average

Website

Relative Score

Adjusted Score

BBB
3
178
0.0
3.4
0.0
Google Reviews
86
360
3.4
3.2
2.6
Site Jabber
11
13
5.0
2.0
5.0

Summary Rating
2.8
2.9
1.9

Types of repairs performed according to customer feedback:

Refrigerator Pool / Spa Toilet Oven Microwave Plumbing Disposal Fan

Main takeaway points from customer feedback:

American Home Guard Industry Average
Good work
16%
13%
Professional contractor
6%
7%
Good communication
6%
5%
Money offer
0%
4%
Fast work
9%
3%
Act of good faith
0%
0%
Communication problems
19%
16%
Repair delay
13%
16%
Claim denial
13%
13%
Tricky terms
6%
7%
Unprofessional contractor
0%
7%
Unexpected costs
3%
6%
Payment delay
9%
2%

What is one of the first things you should do before making a commitment to a home warranty company? You should check what other people say about it, of course. In this section, we have collected American Home Guard reviews from several consumer reporting sites, including Google Reviews. Google’s rating of 3.4 out of 5 stars for AHG is above the average of 2.5 stars across the industry.

Overall, American Home Guard is perceived positively by many customers. They praised excellent and fast work, good communication with the company representatives, and contractor professionalism. American Home Guard is not accredited with the BBB.

The Final Words

Is American Home Guard Good?

We really hope that this American Home Guard review helped you to answer this question and to make the right decision. This is is a well-known home warranty company that has been on the market since 2013. Many real estate agents know American Home Guard home warranty well and recommend it to their clients. American Home Guard serves homeowners, home sellers, and home buyers in 39 states, including California, Nevada, Colorado, New York, Pennsylvania, Virginia, and Florida.

American Home Guard has a good selection of plans that will satisfy the needs of any customer. Unlike those companies that offer coverage for a certain number of home systems and appliances in every plan, like Choice Home Warranty, for example, AHG provides coverage for home systems and appliances separately in two different plans. For those customers who like to preserve their peace of mind by covering both, there is a combo plan that offers this option. In this American Home Guard review, we described every plan in detail.

To get an American Home Guard free quote, you can either click the green “Visit Website” button in this review and fill in the contact form on the company’s website or call 808-800-2433 during business hours.

Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating: