American Home Guard Review

American Home Guard, mistakenly called “American Home Guardian” by some people, is a well-known home warranty company that has been on the market since 2013. Unfortunately, the company ceased its operation in October 2018.

Updated for Mar 18, 2019

Official website:  

American Home Guard Reviews by Our Readers
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Covered States
Hawaii Alaska Florida New Hampshire Michigan Vermont Maine Rhode Island New York Pennsylvania New Jersey Delaware Maryland Virginia West Virginia Ohio Indiana Illinois Connecticut Wisconsin North Carolina District of Columbia Massachusetts Tennessee Arkansas Missouri Georgia South Carolina Kentucky Alabama Louisiana Mississippi Iowa Minnesota Oklahoma Texas New Mexico Kansas Nebraska South Dakota North Dakota Wyoming Montana Colorado Idaho Utah Arizona Nevada Oregon Washington California
Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating:
Covered Appliances and Systems
Facts and Figures
30 days
Effective in
M-F, 9-6
Hours
$75
Cancellation
$405 - $500
Premium
$65
Deductible
$200 - $1500
Limits
Pros And Cons
Different plan types available
Free cancellation within 30 days
Low number of BBB complaints
Clients praised communication
Lower chance of claim denial

High chance of payment delays
High cancellation fee
Poor BBB rating F
This company is closed

Our Top-Rated Alternatives to American Home Guard

  # 1 Select Home Warranty
Editorial Rating 98.5
  • 24/7 service calls
  • Great annual promotions
  • Plans under $30/month
  • High contractor professionalism
  • Quick replacement payments
  • First 30 days: Free cancellation
  # 2 Choice Home Warranty
Editorial Rating 96.8
  • Market veteran
  • Large and established firm
  • Emergency service available
  • Free cancellation within 30 days
  • 24/7 service calls
  • Reservice for failed repairs
  # 3 Total Home Protection
Editorial Rating 91.2
  • Emergency service available
  • Free cancellation within 30 days
  • 24/7 service calls
  • Multiple optional coverage items
  • Clients praised communication
  • Reservice for failed repairs
Fair Disclosure: ReviewHomeWarranties.com has referral agreements with some of the companies presented on our top lists. We selected these companies because we believe they are the best choice for our readers. Referral income helps us keep the content on this website free.

Editorial Notes

 

 

Premium cost level:
This company is closed

Trustworthiness

Accessibility

How to contact
Main page >> Contact us
Online chat
No
Social media

Benchmarks American Home Guard Other companies

Company size
No data
0 1,650
Annual revenue
No data
0 $1,276,000,000
Number of homeowners
No data
0 2,200,000
Number of BBB complaints closed within last 3 years
112
0 14,850
Traffic
287
0 383,900
Number of independent contractors
250
0 44,000

Reputation

BBB accreditation
F (Not Accredited)
This company is closed

Coverage

Summary of plans and coverage:

Coverage Term
Service Call Fee
ItemsLimit Silver Systems Plan Platinum Combo Plan Gold Appliance Plan Optional Coverage
Premium Amount - $405.00 $33.75 $499.92 $41.66 $405.00 $33.75 $40.00 - $100.00
Service Call Fee - $65.00 $65.00 $65.00 $65.00 $65.00 $65.00 -
Term, Month - 12 1 12 1 12 1 12
Coverage$200.00 - $1,500.00
This company is closed

The Fine Print

Item
Comparison to Industry
Coverage effective after
Above industry average
Cancellation with refund within
Above industry average
Cancellation fee
Above industry average
Automatic policy renewal
As 94.6% of industry
Time to cancel automatic renewal
Above industry average
Fee for contract transfer
At industry minimum
Max time to submit claim
Above industry average
Repair timeframe
At industry maximum
Repair timeframe (weekends and holidays)
At industry maximum
Free second opinion
As 25% of industry
Emergency service available
As 13.2% of industry
Hours for service calls
As 14.8% of industry
Reservice if repairs fail
n/a
Free reservice period (parts)
n/a
Free reservice period (labor)
n/a
This company is closed

Customer Reviews and Feedback

Quotes from actual customer reviews:

I had to shut off my the water main until Barry from West City Plumbing got here. He was snaking the drains for over an hour and a half to clear the blockage. When he finished he told me the bill was $250.00 which he would be billing to American Home Guard and all I had to pay him was $65.00 for the service fee.

Site Jabber, June 28, 2018

American Home set up an appointment with a technician for me, and had the problem with my refrigerator fixed all within 24 hours. Very satisfied. Would strongly urge anyone who does not have a home warranty to purchase one with this company.

Site Jabber, August 29, 2017

Summary of ratings from popular review sites:

American Home Guard Industry Average

Website

Relative Score

Adjusted Score

BBB
15
222
1.6
3.1
1.1
Google Reviews
78
462
4.1
3.2
3.2
Site Jabber
13
16
5.0
2.2
5.0

Summary Rating
3.4
2.9
2.3

Types of repairs performed according to customer feedback:

Refrigerator Plumbing Ceiling fan Toilet Pool Oven Washer Electrical Microwave Disposal Spa

Main takeaway points from customer feedback:

American Home Guard
Industry Average
Good work
14%
12%
Professional contractor
6%
6%
Good communication
6%
5%
Money offer
2%
4%
Fast work
10%
3%
Act of good faith
0%
0%
Communication problems
22%
18%
Repair delay
14%
17%
Claim denial
10%
12%
Unexpected costs
4%
7%
Tricky terms
4%
7%
Unprofessional contractor
0%
7%
Payment delay
10%
2%
This company is closed

The Final Words

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Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating:
This company is closed