2-10 Home Buyers Warranty Review

Why should you read this 2-10 Home Buyers Warranty review for 2019? Because here you’ll find the most up-to-date and detailed information about the company’s services, which could help you decide whether this company is trustworthy, and a good value for your money. We at ReviewHomeWarranties.com collected information from multiple sources to create the most objective review for 2-10 Home Buyers Warranty. We scrupulously read all the terms and conditions, including the fine print, and highlighted the most important points in this review.  

Updated for May 12, 2019

Official website:  

2-10 Home Buyers Warranty Reviews by Our Readers
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Covered States
Hawaii Alaska Florida New Hampshire Michigan Vermont Maine Rhode Island New York Pennsylvania New Jersey Delaware Maryland Virginia West Virginia Ohio Indiana Illinois Connecticut Wisconsin North Carolina District of Columbia Massachusetts Tennessee Arkansas Missouri Georgia South Carolina Kentucky Alabama Louisiana Mississippi Iowa Minnesota Oklahoma Texas New Mexico Kansas Nebraska South Dakota North Dakota Wyoming Montana Colorado Idaho Utah Arizona Nevada Oregon Washington California
Ratings
Trustworthiness:
Plans and Coverage:
Feedback:
The Fine Print:
Promotions:
Editor Rating:
Reader Rating:
Covered Appliances and Systems
Icon
Facts and Figures
30 days
Effective in
24/7
Hours
$0
Cancellation
$399 - $549
Premium
$85
Deductible
$500 - $25000
Limits
Pros And Cons
Excellent BBB rating A
Market veteran
Large and established firm
Different plan types available
Emergency service available
Free cancellation within 30 days

Delays in repairs reported
Few contractors available
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Our Top-Rated Alternatives to 2-10 Home Buyers Warranty

  # 1 Select Home Warranty
Editorial Rating 98.5
  • 24/7 service calls
  • Great annual promotions
  • Plans under $30/month
  • High contractor professionalism
  • Quick replacement payments
  • First 30 days: Free cancellation
  # 2 Choice Home Warranty
Editorial Rating 96.8
  • Market veteran
  • Large and established firm
  • Emergency service available
  • Free cancellation within 30 days
  • 24/7 service calls
  • Reservice for failed repairs
  # 3 Landmark Home Warranty
Editorial Rating 86.4
  • Excellent BBB rating B+
  • Market veteran
  • Large and established firm
  • Different plan types available
  • Emergency service available
  • Free cancellation within 30 days
Fair Disclosure: ReviewHomeWarranties.com has referral agreements with some of the companies presented on our top lists. We selected these companies because we believe they are the best choice for our readers. Referral income helps us keep the content on this website free.

Editorial Notes

2-10 Home Buyers Warranty has been serving clients across the USA for almost four decades, which speaks volumes about its reputation and solid position on the market. The company covers 44 states in the USA and does not operate in Hawaii, Alaska, Montana, Wisconsin, Oklahoma, and Wyoming.  

Without any doubt, one of the greatest advantages of this company is its emergency service. Customers may submit a claim 24 hours, 7 days a week, with contractors immediately ready to help. Making a comparison of 2-10 Home Buyers Warranty with other similar companies, we can say that despite the high risk of repair delays, the company has an A rating from the BBB, which speaks highly in its favor. The company meets National Home Service Contract Association Guidelines for Quality Service

Premium cost level:
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Trustworthiness

Can you trust 2-10 Home Buyers Warranty? To help you in making this decision upon reading this 2-10 Home Buyers Warranty review , we conducted detailed research and analysis of the data on the company website along with customer comments on various consumer reporting sites such as BBB, Complaints Board, Yelp, and Google.

The company was founded in 1980 in Denver, Colorado. It has been on the market for decades, despite rising competitiveness due to the continuous appearance of new, similar businesses. In 2018, 2-10 Home Buyers Warranty was acquired by Genstar Capital, a leading private equity firm headquartered in San Francisco.

2-10 Home Buyers Warranty covers the whole continental territory of the USA, so you have service available wherever you are. In case you have any dissatisfaction with the company’s service, you may open a dispute with the supervising authority, which varies by state. In Texas, for example, all home warranty disputes are resolved in Texas Attorney General Office.

Accessibility

How to contact
Main page >> Contact us
Online chat
Yes
Social media
-

2-10 Home Buyers Warranty does not have a chat or social media site, so you can only contact the service on their website or by phone, which may cause some inconvenience, but usually their customer service is very responsive. 2-10 Home Buyers Warranty phone number is available on the company's website and may vary by state.

Benchmarks 2-10 Home Buyers Warranty Other companies

Company size
600
0 1,650
Annual revenue
No data
0 $1,276,000,000
Number of homeowners
238,000
0 2,200,000
Number of BBB complaints closed within last 3 years
1,008
0 14,850
Traffic
46,900
0 383,900
Number of independent contractors
6,000
0 44,000

2-10 Home Buyers Warranty company works with more than 10 000 contractors serving almost 6 million households across the United States. The company serviced more than 2 million appliances and systems in the last 10 years and paid over $430 million in claims. Overall, 97.5% of all claims have been paid. 

Reputation

BBB accreditation
A (Accredited)

2-10 Home Buyers Warranty is fully accredited by BBB with A rating, which is above the industry average.

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Coverage

In this review, we will give you all the information about the various home warranty plans offered by 2-10 Home Buyers Warranty. However, before reading, look around your house and think carefully about whether you need to cover your home systems only, appliances, or both. This will help you choose the coverage you need, and it will keep your home warranty costs at the minimal level.

2-10 Home Buyers Warranty brochure now describes two main products available to home buyers: Home Service Contracts and New Home Structural Warranties.

Home Service Contracts are similar to Combo Plans in such companies as Select Home Warranty or Landmark Home Warranty. They are available for home buyers only. For $299 a year, the homeowners may purchase coverage for all major home system, such as air conditioning, heating, plumbing, and electrical systems, and a number of home appliances. These include kitchen appliances, washer and dryer, garage doors, ceiling fans, and even a doorbell.

Additionally, the home buyers may purchase a warranty for their swimming pool, well, septic, water softener, and order a pre-season HVAC tune-up. All these items are priced a la carte.

New Home Structural Warranties is a new product offered by 2-10 Home Buyers Warranty. It is available to the home builders who are members of the 2-10 Home Buyers Warranty program. It is available for 10 years and is not renewable. The 2-10 Home Buyers Warranty cost varies by state, but on average it is less than a half percent of the total purchase price of the home, including land.

New Home Structural Warranties includes coverage for such items as floor framing and structural supports for floor systems, columns, beams, foundation system, load-bearing walls, roof raming. These items are usually not covered by other home warranty companies.

 

Summary of plans and coverage:

Coverage Term
Service Call Fee
ItemsLimit Silver Combo Plan Platinum Combo Plan Silver Appliance Plan Optional Coverage
Premium Amount - $399.00 $549.00 $399.00 $40.00 - $345.00
Service Call Fee - $85.00 $85.00 $85.00 -
Term, Month - 12 12 12 12
Coverage$500.00 - $25,000.00

Air Conditioning and Heating Systems

For the a/c system, the 2-10 Home Buyers Warranty plans cover all kinds of air conditioning units such as central, including heating pumps, geothermal and water source systems, evaporative coolers, built-in electric wall units, and multiple units. The coverage also includes thermostats. The same applies to the heating system. The 2-10 Home Buyers Warranty services almost all heating units, except coal, wood, or fuel burning equipment, including ductwork, interior gas lines, and thermostats. The HVAC coverage is limited to the amount of $1,000.

Electrical System

Electrical system coverage includes wiring, switches, outlets, and panels, as well as telephone wiring. The 2-10 Home Buyers Warranty does not serve wires outside the home or garage, electronic or computerized energy management systems, or lighting fixtures that are not hard-wired.

Plumbing System

As for the plumbing system, the 2-10 Home Buyers Warranty plans provide coverage of the following problems: leaks and breaks of water pipes, waste lines and vent lines, assembly parts within the toilet tank, shower, tub, diverter, risers, angle stops and gate valves, pressure regulators, clearing of stoppages with rotary machine up to standard cable length, primary and permanently installed sump pumps used for groundwater, built-in bathtub whirlpool motor, and pump assemblies.

Note: Clearing of the same lines after 30 days has elapsed will be considered a new service request and is subject to an additional service fee. The 2-10 Home Buyers Warranty doesn’t cover any loss arising out of a condition of mineral or chemical deposits, water residue, insufficient capacity, or loss from externally caused physical damages.

Other Home Systems

The 2-10 Home Buyers Warranty also includes systems such as doorbells—excluding any intercoms related to them, alarm—including burglar and fire alarm systems, garage door—where all parts and components for up to three units are included, except garage door, garage door track or rail assembly, rollers, or problems caused by physical damage. For water heaters,  the 2-10 Home Buyers Warranty plans offer coverage for gas and electric including tankless, power, and direct vent units unless sufficient capacity is exceeded. For cooktop exhaust fan and ceiling fan, the warranty does not cover belts, shutters, or filters.

Home Appliances

The 2-10 Home Buyers Warranty does not provide coverage of appliances not located in the kitchen. The company does not service meat probe assemblies, outdoor glass, multimedia center, racks, shelves, interior thermal shells, food spoilage, and freezers, which are not an integral part of the kitchen refrigerator, or door glass, portable or countertop units, trim kits, rotisseries for built-in microwave, or duplicate appliances. If there are problems with sensi-heat burners, 2-10 Home Buyers Warranty will only replace them with standard burners for range, oven, or cooktop.

Optional coverage is available for dryer, washer, pool and spa, and HVAC. It is important to note that the maximum aggregate liability for all claims is $25,000 per contract term.

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The Fine Print

Item
Comparison to Industry
Coverage effective after
Above industry average
Cancellation with refund within
Above industry average
Cancellation fee
At industry minimum
Automatic policy renewal
As 5.4% of industry
Time to cancel automatic renewal
n/a
Fee for contract transfer
n/a
Max time to submit claim
n/a
Repair timeframe
At industry maximum
Repair timeframe (weekends and holidays)
n/a
Free second opinion
n/a
Emergency service available
As 86.8% of industry
Hours for service calls
As 85.2% of industry
Reservice if repairs fail
Standard for industry
Free reservice period (parts)
At industry minimum
Free reservice period (labor)
At industry minimum

Here we review some more information about 2-10 Home Buyers Warranty coverage that you may find useful before signing a contract:

  • On the effective date of the contract, all systems and appliances must be in good working condition.

  • Any previously existing damages, problems, conditions, or defects which led to breakage of the system or equipment during the term of the contract will not be covered by 2-10 Home Buyers Warranty.

  • If a broken or defective system or equipment is revealed by an inspector before the transfer of property ownership, or by utility authorities at the time of the transfer of ownership, the state will be considered as a previously existing one and not covered under warranty.
  • Producer’s Warranty. 2-10 Home Buyers Warranty brochure does not mention any system or appliances which are covered under either the producer’s, distributor’s, or any other warranty.

  • 2-10 Home Buyers Warranty accepts claims 24/7 by phone or online and provides emergency service. If it’s not an emergency situation, the company will send an independent technician to deal with your claim, and the repair work will take two days (on weekdays). If it fails somehow, there is a free reservice period (parts and labor) of 30 days available.

 

  • However, despite the different types of plans available, there is a limited selection of optional coverage items, but they are the most common ones. Also, you may cancel the claim with a refund within 30 days.
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Customer Reviews and Feedback

Quotes from actual customer reviews:

I received the phone call the next day and we scheduled an appointment. The technician came out and diagnosed the problem. Told me he had to order the part. He said they would call when it came in. Within a week 2-10 called to say they received the claim of the defective piece and approved it. The same company called the next day to schedule a day to come out and install the new part. The same technician (who I enjoyed a lot) came back out and fixed the problem. Since then the freezer has been working great and I am completely satisfied. It only cost me the $100 deductible. Without the home warranty, it would have probably cost me around $500 with parts and labor.

Google Reviews, May 2, 2019

had 2-10 warranty for 13 years. Started out great-used them for hot water heater. Took them 6 days to replace it.Garage door opener broke -great service. 6 years later the hot water tank went again. This time it took almost 10 days to replace only after I agreed to pay $250.00 more over the service charge and I has to help the guy to remove and replace the tank as he had his wife there to help him.3 weeks to repair the furnace fan-terrible contractors the last 4 years.

Pissed Consumer, March 26, 2019

Summary of ratings from popular review sites:

2-10 Home Buyers Warranty Industry Average

Website

Relative Score

Adjusted Score

Yelp
433
156
1.5
1.7
2.1
Complaints Board
40
225
1.0
1.0
2.4
Ripoff Report
40
26
1.0
1.0
2.4
Pissed Consumer
42
146
1.3
1.4
2.3
BBB
398
223
1.0
3.1
0.3
Google Reviews
617
472
2.4
3.2
1.8
YSCAM
7
11
1.0
1.0
2.4
Complaints List
1
12
1.0
1.1
2.2
Site Jabber
2
16
1.0
2.2
0.9
Active Rain
29
15
4.0
4.3
2.3

Summary Rating
1.6
2.1
1.7

Types of repairs performed according to customer feedback:

Air conditioner Refrigerator Dishwasher Heating system Plumbing Microwave Oven Water heater Saltwater pool Stand-alone freezer Pool Garage door Pests Roof leaks Washer Dryer Pump

Main takeaway points from customer feedback:

2-10 Home Buyers Warranty
Industry Average
Good work
14%
12%
Professional contractor
9%
6%
Good communication
6%
5%
Money offer
1%
3%
Fast work
4%
3%
Act of good faith
0%
0%
Communication problems
15%
18%
Repair delay
32%
17%
Claim denial
7%
12%
Tricky terms
3%
7%
Unexpected costs
5%
7%
Unprofessional contractor
5%
7%
Payment delay
0%
2%

Before you make a decision to choose 2-10 Home Buyers Warranty, it is a good idea to read other people’s opinions about it. To help you with this, we have gathered over 1,600 2-10 Home Buyers Warranty reviews, both positive and negative, on Yelp, BBB and other sites. We compared the most recent 2-10 Home Buyers Warranty feedbacks and complaints to the average on the market.

The level of client satisfaction is almost the same as the industry average. For instance, 2-10 Home Buyers Warranty is given a rating of 1.5 against the industry average of 1.7 on Yelp. In their 2-10 Home Buyers Warranty reviews, 32% of customers complain about repair delays, and only 2% of clients out of the industry average of 5% report good communication, but they also state that the contractors and technicians were very professional. Only 7% of 2-10 Home Buyers Warranty reviews reported claim denial versus average 12% in the industry.

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The Final Words

Is 2-10 Home Buyers Warranty good?

We hope that this 2-10 Home Buyers Warranty review helped you answer all your questions about this company. 2-10 Home Buyers Warranty has excelled in the market since it was founded. It has a solid reputation among clients, buyers, and sellers, and is considered a veteran of the home warranty industry. 2-10 Home Buyers Warranty has earned its reputation by providing simple, user-friendly home warranty plans for home systems and household appliances, with some additional options to choose from.

Unfortunately, a lot of customers complained about repair delays in 2-10 Home Buyers Warranty compared to other companies. In this review, we did our best to describe the company's terms, including the fees, coverage limitation, repair terms, and other aspects of the warranty. If you find 2-10 Home Buyers Warrantytrustworthy, contact the company on their official website. Alternatively, you can look through other reviews of our best home warranty companies before making a decision.

 

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