2-10 Home Buyers Warranty Review
Why should you read this 2-10 Home Buyers Warranty review for 2019? Because here you’ll find the most up-to-date and detailed information about the company’s services, which could help you decide whether this company is trustworthy, and a good value for your money. We at ReviewHomeWarranties.com collected information from multiple sources to create the most objective review for 2-10 Home Buyers Warranty. We scrupulously read all the terms and conditions, including the fine print, and highlighted the most important points in this review.
Updated for May 12, 2019
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2-10 Home Buyers Warranty has been serving clients across the USA for almost four decades, which speaks volumes about its reputation and solid position on the market. The company covers 44 states in the USA and does not operate in Hawaii, Alaska, Montana, Wisconsin, Oklahoma, and Wyoming.
Without any doubt, one of the greatest advantages of this company is its emergency service. Customers may submit a claim 24 hours, 7 days a week, with contractors immediately ready to help. Making a comparison of 2-10 Home Buyers Warranty with other similar companies, we can say that despite the high risk of repair delays, the company has an A rating from the BBB, which speaks highly in its favor. The company meets National Home Service Contract Association Guidelines for Quality Service
Can you trust 2-10 Home Buyers Warranty? To help you in making this decision upon reading this 2-10 Home Buyers Warranty review , we conducted detailed research and analysis of the data on the company website along with customer comments on various consumer reporting sites such as BBB, Complaints Board, Yelp, and Google.
The company was founded in 1980 in Denver, Colorado. It has been on the market for decades, despite rising competitiveness due to the continuous appearance of new, similar businesses. In 2018, 2-10 Home Buyers Warranty was acquired by Genstar Capital, a leading private equity firm headquartered in San Francisco.
2-10 Home Buyers Warranty covers the whole continental territory of the USA, so you have service available wherever you are. In case you have any dissatisfaction with the company’s service, you may open a dispute with the supervising authority, which varies by state. In Texas, for example, all home warranty disputes are resolved in Texas Attorney General Office.
2-10 Home Buyers Warranty does not have a chat or social media site, so you can only contact the service on their website or by phone, which may cause some inconvenience, but usually their customer service is very responsive. 2-10 Home Buyers Warranty phone number is available on the company's website and may vary by state.
Benchmarks 2-10 Home Buyers Warranty Other companies
2-10 Home Buyers Warranty company works with more than 10 000 contractors serving almost 6 million households across the United States. The company serviced more than 2 million appliances and systems in the last 10 years and paid over $430 million in claims. Overall, 97.5% of all claims have been paid.
2-10 Home Buyers Warranty is fully accredited by BBB with A rating, which is above the industry average.
In this review, we will give you all the information about the various home warranty plans offered by 2-10 Home Buyers Warranty. However, before reading, look around your house and think carefully about whether you need to cover your home systems only, appliances, or both. This will help you choose the coverage you need, and it will keep your home warranty costs at the minimal level.
2-10 Home Buyers Warranty brochure now describes two main products available to home buyers: Home Service Contracts and New Home Structural Warranties.
Home Service Contracts are similar to Combo Plans in such companies as Select Home Warranty or Landmark Home Warranty. They are available for home buyers only. For $299 a year, the homeowners may purchase coverage for all major home system, such as air conditioning, heating, plumbing, and electrical systems, and a number of home appliances. These include kitchen appliances, washer and dryer, garage doors, ceiling fans, and even a doorbell.
Additionally, the home buyers may purchase a warranty for their swimming pool, well, septic, water softener, and order a pre-season HVAC tune-up. All these items are priced a la carte.
New Home Structural Warranties is a new product offered by 2-10 Home Buyers Warranty. It is available to the home builders who are members of the 2-10 Home Buyers Warranty program. It is available for 10 years and is not renewable. The 2-10 Home Buyers Warranty cost varies by state, but on average it is less than a half percent of the total purchase price of the home, including land.
New Home Structural Warranties includes coverage for such items as floor framing and structural supports for floor systems, columns, beams, foundation system, load-bearing walls, roof raming. These items are usually not covered by other home warranty companies.
Summary of plans and coverage:
|Items||Limit||Silver Combo Plan||Platinum Combo Plan||Silver Appliance Plan||Optional Coverage|
|Premium Amount||-||$399.00||$549.00||$399.00||$40.00 - $345.00|
|Service Call Fee||-||$85.00||$85.00||$85.00||-|
|Coverage||$500.00 - $25,000.00|
Air Conditioning and Heating Systems
For the a/c system, the 2-10 Home Buyers Warranty plans cover all kinds of air conditioning units such as central, including heating pumps, geothermal and water source systems, evaporative coolers, built-in electric wall units, and multiple units. The coverage also includes thermostats. The same applies to the heating system. The 2-10 Home Buyers Warranty services almost all heating units, except coal, wood, or fuel burning equipment, including ductwork, interior gas lines, and thermostats. The HVAC coverage is limited to the amount of $1,000.
Electrical system coverage includes wiring, switches, outlets, and panels, as well as telephone wiring. The 2-10 Home Buyers Warranty does not serve wires outside the home or garage, electronic or computerized energy management systems, or lighting fixtures that are not hard-wired.
As for the plumbing system, the 2-10 Home Buyers Warranty plans provide coverage of the following problems: leaks and breaks of water pipes, waste lines and vent lines, assembly parts within the toilet tank, shower, tub, diverter, risers, angle stops and gate valves, pressure regulators, clearing of stoppages with rotary machine up to standard cable length, primary and permanently installed sump pumps used for groundwater, built-in bathtub whirlpool motor, and pump assemblies.
Note: Clearing of the same lines after 30 days has elapsed will be considered a new service request and is subject to an additional service fee. The 2-10 Home Buyers Warranty doesn’t cover any loss arising out of a condition of mineral or chemical deposits, water residue, insufficient capacity, or loss from externally caused physical damages.
Other Home Systems
The 2-10 Home Buyers Warranty also includes systems such as doorbells—excluding any intercoms related to them, alarm—including burglar and fire alarm systems, garage door—where all parts and components for up to three units are included, except garage door, garage door track or rail assembly, rollers, or problems caused by physical damage. For water heaters, the 2-10 Home Buyers Warranty plans offer coverage for gas and electric including tankless, power, and direct vent units unless sufficient capacity is exceeded. For cooktop exhaust fan and ceiling fan, the warranty does not cover belts, shutters, or filters.
The 2-10 Home Buyers Warranty does not provide coverage of appliances not located in the kitchen. The company does not service meat probe assemblies, outdoor glass, multimedia center, racks, shelves, interior thermal shells, food spoilage, and freezers, which are not an integral part of the kitchen refrigerator, or door glass, portable or countertop units, trim kits, rotisseries for built-in microwave, or duplicate appliances. If there are problems with sensi-heat burners, 2-10 Home Buyers Warranty will only replace them with standard burners for range, oven, or cooktop.
Optional coverage is available for dryer, washer, pool and spa, and HVAC. It is important to note that the maximum aggregate liability for all claims is $25,000 per contract term.
Here we review some more information about 2-10 Home Buyers Warranty coverage that you may find useful before signing a contract:
On the effective date of the contract, all systems and appliances must be in good working condition.
Any previously existing damages, problems, conditions, or defects which led to breakage of the system or equipment during the term of the contract will not be covered by 2-10 Home Buyers Warranty.
- If a broken or defective system or equipment is revealed by an inspector before the transfer of property ownership, or by utility authorities at the time of the transfer of ownership, the state will be considered as a previously existing one and not covered under warranty.
Producer’s Warranty. 2-10 Home Buyers Warranty brochure does not mention any system or appliances which are covered under either the producer’s, distributor’s, or any other warranty.
- 2-10 Home Buyers Warranty accepts claims 24/7 by phone or online and provides emergency service. If it’s not an emergency situation, the company will send an independent technician to deal with your claim, and the repair work will take two days (on weekdays). If it fails somehow, there is a free reservice period (parts and labor) of 30 days available.
- However, despite the different types of plans available, there is a limited selection of optional coverage items, but they are the most common ones. Also, you may cancel the claim with a refund within 30 days.
Quotes from actual customer reviews:
I received the phone call the next day and we scheduled an appointment. The technician came out and diagnosed the problem. Told me he had to order the part. He said they would call when it came in. Within a week 2-10 called to say they received the claim of the defective piece and approved it. The same company called the next day to schedule a day to come out and install the new part. The same technician (who I enjoyed a lot) came back out and fixed the problem. Since then the freezer has been working great and I am completely satisfied. It only cost me the $100 deductible. Without the home warranty, it would have probably cost me around $500 with parts and labor.
had 2-10 warranty for 13 years. Started out great-used them for hot water heater. Took them 6 days to replace it.Garage door opener broke -great service. 6 years later the hot water tank went again. This time it took almost 10 days to replace only after I agreed to pay $250.00 more over the service charge and I has to help the guy to remove and replace the tank as he had his wife there to help him.3 weeks to repair the furnace fan-terrible contractors the last 4 years.
Types of repairs performed according to customer feedback:
Main takeaway points from customer feedback:
Before you make a decision to choose 2-10 Home Buyers Warranty, it is a good idea to read other people’s opinions about it. To help you with this, we have gathered over 1,600 2-10 Home Buyers Warranty reviews, both positive and negative, on Yelp, BBB and other sites. We compared the most recent 2-10 Home Buyers Warranty feedbacks and complaints to the average on the market.
The level of client satisfaction is almost the same as the industry average. For instance, 2-10 Home Buyers Warranty is given a rating of 1.5 against the industry average of 1.7 on Yelp. In their 2-10 Home Buyers Warranty reviews, 32% of customers complain about repair delays, and only 2% of clients out of the industry average of 5% report good communication, but they also state that the contractors and technicians were very professional. Only 7% of 2-10 Home Buyers Warranty reviews reported claim denial versus average 12% in the industry.
Is 2-10 Home Buyers Warranty good?
We hope that this 2-10 Home Buyers Warranty review helped you answer all your questions about this company. 2-10 Home Buyers Warranty has excelled in the market since it was founded. It has a solid reputation among clients, buyers, and sellers, and is considered a veteran of the home warranty industry. 2-10 Home Buyers Warranty has earned its reputation by providing simple, user-friendly home warranty plans for home systems and household appliances, with some additional options to choose from.
Unfortunately, a lot of customers complained about repair delays in 2-10 Home Buyers Warranty compared to other companies. In this review, we did our best to describe the company's terms, including the fees, coverage limitation, repair terms, and other aspects of the warranty. If you find 2-10 Home Buyers Warrantytrustworthy, contact the company on their official website. Alternatively, you can look through other reviews of our best home warranty companies before making a decision.