TotalProtect Home Warranty review outlined below will help the homeowners to make an important decision on whether to insure their home systems and appliances based on the key facts of the company’s terms and conditions and customer reviews aggregated from multiple consumer report sites.

Parameter Score Explanation
Coverage 95 Valid for all home systems, kitchen appliances, clothes washer and dryer, optional pools and spas.
Policy 95 Clear and easy to understand terms and condicitons with a clear time servicing time per plan.
Plan variety 95 There are 3 different plans: appliances only, home systems only and a combo plan to meet the needs of any homeowner.
Cost 95 The pricing is speicfically tailored to the homeowners needs and expectations. Compatitive rates starts at $18.95 per months plus additional fees for service calls.
Reviews 90 We have discovered 1800 TotalProject Home Warranty reviews online on 9 consumer report websites. The ratings ranged from 1 to 4, and BBB rating is B.
Credibility 90 Established in 1979, TotalProtect Home Warranty is one of the oldest and most respectful companies on the market.
Rating: Good!
4.19 Stars

Company Credibility Review

Total Protect Home Warranty company is one of the oldest on the market. Established in 1979, the company is currently headquartered in Florida. The current address is 1625 NW 136th Ave Bldg E # 200, Sunrise, FL 33323-2842. The headquarters can also be reached by phone 954-835-1900, by fax 800-468-7307 or online via contact form conveniently located on the company’s website.

Total Protect Home Warranty customer service is available 24/7/365 at 800-474-4047. The company states that is will provide a referral to an independent service contractor affiliated with the company within 2 hours if the service request was made during regular business hours, and within a day for requests received after hours, including weekends and holidays.

Over the years, the company has established a solid reputation as a reliable provider of home warranty services for its customers. It has been rated by Better Business Bureau, Yelp, Consumer Affairs, and is listed by the Chamber of Business and Federal Trade Commission. Total Protect Home Warranty BBB rating is B.
Ownership -
Est. 10.09.1979
CEO -
Registered in Sunrise, Florida, USA
Available for states All
Mailing Address 1625 NW 136th Ave Bldg E # 200, Sunrise, FL 33323-2842
How to approach Contact Now
BBB Accrediation B
Chamber of Business TotalProtect Home Warranty is listed by the chamber of business and the FTC
Rating: Great!
5 Stars

TotalProtect Home Warranty Company Reviews by Clients

Total Protect Home Warranty customer reviews were collected from nine different consumer report sites, including Consumer Affairs, Yelp, My3Cent, and Cosumers Advocate. Consumer ratings range from 1 on Yelp based on 27 reviews to 4 out of 5 on Consumer Affairs based on 1673 reviews. Negative reviews mostly concerned poor contractor services and unhelpful customer support, while happy customers reported positive experiences with all claims, and good and fast customer service.
Website Numbers of reviews Avg Score (out of 5)
My 3 Cents 50 1.2
Yelp 27 1
Complaints Board 6 n/a
Ripoff Report 14 n/a
OutScam 2 1
Consumer Affairs 1673 4
Home Warranty Company Reviews 7 2
Money Saving Pro 1 1
Consumers Advocate 22 1.16
Rating: Good
4 Stars

Coverage

Total Protect Home Warranty covers most appliances and home systems.

A/C and Heating System

The company covers mechanical parts and components listed in the table below of two centrally ducted air conditioning systems and two heating systems, heat pump system or evaporative cooler unit. Maximum coverage is $1,500 in the aggregate per agreement term.

Plumbing System

Coverage of plumbing includes mechanical parts and components for water heater, toilets, plumbing lines, plumbing stoppages, sump pump and whirlpool bath as an additional option. Leaks and breaks of water, gas, drain, waste and vent lines/pipes within the perimeter of the main foundation are also covered. Repair and finish of any walls or ceilings where it is necessary to break through to effect repair is only covered to the following extent: repair of walls or ceilings to rough finish up to $1,000 per claim.

Electrical & Gas System

For electrical and gas systems in the house, the company will cover attic/whole house exhaust fan, central vacuum, doorbells and chimes, garage door opener, smoke detectors, main breaker or fuse panel box, interior electrical lines and interior gas line. The company warns that any failures or conditions caused by inadequate wiring capacity, circuit overload, power failure/shortage or surge, and corrosion caused by moisture will not be covered.

Home Appliances and Fixtures

TotalProtect Home Warranty contract may cover mechanical parts and components for the following appliances: refrigerator with built-in ice and water dispenser, cooktop or range, wall oven, range exhaust hood, built-in microwave, built-in trash compactor, built-in dishwasher, garbage disposal, and clothes washer and dryer. Optional coverage for pools and spas is also available.

Covered by TPHW

  • Mechanical parts and components of two (2) centrally ducted air conditioning systems, heat pump system or evaporative (swamp) cooler unit, as follows:
  • Accessible ductwork from the air conditioning unit to the point of attachment at registers/grills
  • Air handler
  • Blower fan motors
  • Capacitors; compressors; condensers;
  • Condenser fan motors; condenser coils; evaporator coils;
  • Fan blades; internal system controls; internal wiring;
  • Motors (excludes dampers); primary/secondary condensate drain pans;
  • Refrigerant; refrigerant filter dryer; refrigerant piping interior to the unit (excluding inter- connecting line sets and geo-thermal piping);
  • Relays; reversing valves; switches and controls; thermostats;

Not covered by TPHW

  • Primary/secondary condensate pumps, and lines
  • Asbestos insulated ductwork or piping; ductwork insulation; concrete encased or inaccessible ductwork;
  • Dampers; filters (including electronic/electrostatic and de-ionizing filter systems);
  • Fossil and dual fuel control systems and other energy management systems and controls;
  • Geothermal piping; heat recovery unit; humidifiers;
  • Interconnecting Freon lines (external of the equipment)
  • Panels and/or cabinetry; registers and grills
  • Recapture/reclaim of refrigerant; structural components;
  • Water pumps, valves and lines (external of the condenser unit);
  • Wall units (except as noted above); window units, and water cooling towers.
  • Gas systems, including ammonia systems, and chilled water systems

Limits

In no event shall we be liable for claims in excess of $1,500 in the aggregate per Agreement term, per covered property for geothermal or water source systems.

1500

Notes

If the primary cooling system in the home is comprised of wall units, all wall units located within the home will be covered

Covered by TPHW

  • Mechanical parts and components of two (2) systems, either hot water and steam heating system or centrally ducted forced air gas/electric/oil heating system or electric baseboard units, if providing the primary source of heat in dwelling, as follows:
  • Accessible ductwork from covered heating unit to point of attachment to register/grill
  • Blower fan motors; burners; controls; fan blades;
  • Heat/cool thermostats (programmable and electronic set back units will be replaced only with standard units)
  • Heat exchangers; heating elements; ignitor and pilot assemblies;
  • Internal system controls; wiring; relays;
  • Motors (excludes dampers); switches.

Not covered by TPHW

  • Chimneys, flues, and liners;
  • Cleaning and re-lighting of pilots;
  • Concrete encased or inaccessible ductwork
  • Concrete encased or inaccessible steam or radiant heating coils or lines;
  • Conditions of water flow restriction due to scale, rust, minerals and other deposits;
  • Fossil and dual fuel control systems and other energy management systems and controls;
  • Chimneys, flues, and liners;
  • Dampers; asbestos insulated ductwork or piping;
  • Electric baseboard heat unless primary heating system in home;
  • Filters (including electronic/electrostatic and de-ionizing filter systems);
  • Fireplaces and their respective components and gas lines;
  • Free-standing or portable heating units;
  • Fuel storage tanks, lines, filters;
  • Gas log systems, including gas feed lines;
  • Humidifiers;
  • Chimneys, flues, and liners;
  • Inaccessible water/steam lines leading to or from system;
  • Individual space heaters;
  • Maintenance and cleaning
  • Panels and/or cabinetry;
  • Radiant heating systems built into walls, floors or ceilings;
  • Registers and grills;
  • Secondary units;
  • Solar heating devices and components; and structural components

Notes

If the primary heating system in the home is comprised of wall units, all wall units located within the home will be covered. Electric baseboard units are covered if they are the primary source of heating for the property.

Covered by TPHW

  • Motor
  • Relay
  • Switches
  • Wiring

Not covered by TPHW

  • Attachments
  • Hoses
  • Handles
  • Knobs
  • Panels and/or cabinetry
  • Powerhead assemblies
  • Secondary units
  • Structural components

Covered by TPHW

  • Standard mechanical parts or components located within the perimeter of the outer load bearing walls consisting of ceiling fan motors and their controls (excluding transmitters and remotes);
  • Attic/whole house exhaust fans;
  • Door bells and chimes;
  • Interior standard light switches, smoke detectors including battery and hardwire systems;
  • Main breaker or fuse panel/box receptacles and general line voltage wiring

Not covered by TPHW

  • Exterior wiring and components (except main panels mounted to exterior wall);
  • Bathroom exhaust fans;
  • Direct current (DC) wiring and systems;
  • Any wiring or components servicing a detached structure;
  • Fire, carbon monoxide alarm and/or detection systems;
  • Batteries;
  • Intercom or speaker systems;
  • Lighting fixtures;
  • Load control devices;
  • Low voltage systems including wiring and relays;
  • Service entrance cables;
  • Telephone systems;
  • Timers;
  • Touch pad assemblies;
  • Transmitters and remotes;
  • Utility meter base pans
  • Failures and conditions caused by inadequate wiring capacity, circuit overload, power failure/shortage or surge, and corrosion caused by moisture are not covered.

Covered by TPHW

  • Mechanical parts and components of one (1) unit as follows:
  • Drive trains;
  • Motor;
  • Receiver board;
  • Relays;
  • Switches and sensors

Not covered by TPHW

  • Batteries;
  • Damage caused by door malfunctions;
  • All door assemblies including door panels, tracks, rollers, hinges, cables and springs;
  • Frequency interference;
  • Lights;
  • Sending units;
  • Touch pads and/or key pads;
  • Transmitters and remotes

Covered by TPHW

  • Mechanical parts and components affecting the proper operation of one (1) of each of the following appliances (all located in the primary kitchen with exception of clothes washer and dryer):
  • Refrigerator or combination refrigerator/freezer;
  • Built-in dishwasher;
  • Built-in microwave oven;
  • Range/oven/cook-top;
  • Self-contained range exhaust unit located above the range;
  • Built-in trash compactor;
  • Clothes washer;
  • Clothes dryer.
  • Covered mechanical parts and components include only the following:
  • Automatic soap and rinse dispensers;
  • Belts; compressor; condensers;
  • Control timers (oven/range clock-timers are excluded unless failure prohibits normal cooking function);
  • Defrost heaters;
  • Clothes dryer heating elements; clothes dryer drum; clothes dryer drum rollers;
  • Electronic components;
  • Evaporators; fan motors;
  • Gas valves; hinges; hoses;
  • Ignitor and pilot assemblies;
  • Ice maker and ice and water dispensers built into the primary refrigerator (excluding water supply lines);
  • Internal wiring;
  • Latch assemblies (excluding self-cleaning latch mechanisms);
  • Motors; power cords; pulleys; pumps; ram assembly;
  • Range/cooktop/heating elements/burners;
  • Solid state control boards;
  • Switches and relays; thermostats;
  • Touch pads; tracks; transmissions;
  • Wash arm assemblies (dishwasher only);
  • Washing machine tubs and agitators;
  • Water valves (dishwasher and clothes washer only)

Not covered by TPHW

  • Automatic deodorizers;
  • Buckets;
  • Commercial units;
  • Damage to clothing;
  • Doors; door cables; door glass; door seals;
  • Drawers;
  • Drip pans;
  • Exhaust fan not solely for venting range/cooktop fumes;
  • Independent telescoping range exhaust;
  • Filters and screens;
  • Food spoilage;
  • Self-contained icemakers;
  • Water supply lines;
  • Reclaim of refrigerant;
  • Interior lining;
  • Internal shelves;
  • Knobs and handles;
  • Light bulbs and fixtures;
  • Lock and key assemblies;
  • Panels and/or cabinetry; racks;
  • Removable minitubs;
  • Rollers other than clothes dryer drum rollers;
  • Rooftop exhaust units;
  • Rotisseries and probes;
  • Secondary units;
  • Shelves;
  • Springs; stand-alone freezers;
  • Structural components; timers and clocks;
  • Self-cleaning mechanisms including door latches; trays;
  • Venting;
  • Conditions of water flow restriction due to scale, rust, minerals and other deposits

Covered by TPHW

  • Mechanical parts and components of the following:
  • Garbage disposal
  • Interior hose bibs;
  • Point of service water system/instahot;
  • Pressure regulating devices;
  • Shower and tub valves;
  • Toilet tanks, bowls, and toilet mechanisms within the toilet tank

Not covered by TPHW

  • All plumbing in or under the ground, foundation or slab;
  • All piping and plumbing outside of the perimeter of the foundation;
  • Any piping or plumbing in a detached structure;
  • Stoppage of concrete encased lines;
  • Any fees for locating, accessing or installing cleanouts;
  • Removal of water closets/toilets in order to clear stoppages, any fees for photo/video equipment, hydro-jetting equipment;
  • Jet or steam clearing; chemicals;
  • Stoppages caused by root invasion;
  • Stoppages caused by foreign objects, such as but not limited to, toys, bottle caps, etc;
  • Bath tubs; bidets;
  • Caulking or grout; color or purity of the water in the system;
  • Concrete encased plumbing;
  • Conditions of insufficient or excessive water pressure;
  • Conditions of water flow restriction due to scale, rust and sediment (scale, minerals and other deposits);
  • Exterior hose bibs; faucets;
  • Freeze damage;
  • Holding and pressure tanks;
  • Jet pumps; laundry tubs; lawn sprinkler systems;
  • Repair and finish of any floors where it is necessary to break through to effect repairs;
  • Septic tanks and systems in or outside of the home;
  • Sewage ejector pumps; sewer and water laterals;
  • Shower enclosures and base pans; shower heads; sinks;
  • Solar systems;
  • Toilet tank lids and toilet seats;
  • Water damage;
  • Water filters; water purification systems;
  • Wells

Limits

Repair and finish of any walls or ceilings where it is necessary to break through to effect repair is only covered to the following extent: repair of walls or ceilings to rough finish up to $1,000 per claim.

1000

Notes

The clearing of plumbing stoppages using standard snake/auger systems, of drain, waste or vent lines up to 125 feet from point of access where accessible ground level cleanout is existing, and which can be cleared with standard cable.

Request to clear the same line(s) after fourteen (14) days’ time has elapsed will be considered a new claim and require a new deductible.

Leaks and breaks of water, gas, drain, waste and vent lines/pipes within the perimeter of the main foundation are also covered.

Rough finish is defined to include hanging of drywall, patching of drywall, stucco, and lath.

Rough finish is defined to include hanging of drywall, patching of drywall, stucco, and lath. Repair to rough finish does not include supplies or labor for paint, sanding, wall texture, wallpaper and/or tile work.

Covered by TPHW

  • Mechanical parts and components of the pump assembly located within the home and hard piped installed

Not covered by TPHW

  • Any unit located outside the covered property and/or within crawl spaces;
  • Back-up power assemblies;
  • Portable or non-hard piped installed unit.

Covered by TPHW

  • Mechanical parts and components of one (1) water heater/tankless, including circulatory pumps and domestic hot water coils attached to boilers, but excluding solar and heat recovery units.
  • Includes mechanical failures resulting from sediment build up.

Not covered by TPHW

  • Auxiliary and secondary holding/storage tanks; expansion tanks;
  • Base pans;
  • Color or purity of water;
  • Flues; vent pipes/lines;
  • Insulation and insulation blankets;
  • Any noise without a related mechanical failure;
  • Racks; straps; timers;
  • Solar heaters, including all parts and components

Covered by TPHW

  • Mechanical parts and components as follows:
  • Accessible electrical controls;
  • Accessible plumbing lines;
  • Air pumps;
  • Drains;
  • Gaskets;
  • Primary circulation pump and motor.

Not covered by TPHW

  • Bathtub shell;
  • Caulking and grout;
  • Jets;
  • Conditions of water flow restriction due to scale, rust, minerals and other deposits;
  • Failures due to dry operation of equipment;
  • Gaining access to electrical, component parts, and/or piping;
  • Tiles and marble; and tub enclosure
  • Tub enclosure

Rating: Great!
5 Stars

Plans and Costs

There are three home warranty plans available to customers in all states: Appliances Plan, Systems Plan, and Combo Plan. All plans include unknown pre-existing condition coverage and rust and corrosion coverage. In order to purchase a plan, one should only contact the company either by phone or by contact form on the company website and sign the contract. No inspection will be required.

Appliances plan will cover all the appliances listed in the Coverage table. No home systems will be covered. Systems Plan, on the contrary, will cover all the home systems, but no appliances. Combo Plan covers everything included in the Appliances Plan plus all home systems from the Systems plan, so it will work best for those homeowners who want their home warranty to cover as many items as possible. The homeowners insurance deductible reimbursement is $500 with Combo Plan. Any plan may include optional coverage for pools and spas. All plans include a 180 day workmanship guarantee for any covered repairs.
Plans Cost Best For
Plan 1: Appliances Plan
Includes: Unknown Pre-Existing Condition Coverage, Rust & Corrosion Coverage, No Annual Aggregate Caps, No Inspections Required, Refrigerator w/Built-In Ice and Water Dispenser, Cooktop/Range, Wall Oven, Range Exhaust Hood, Microwave (built-in), Trash Compactor (built-in), Dishwasher (built-in), Clothes Washer, Clothes Dryer, Optional Coverage for Pools & Spas
  • $38,95 / month if you pay 75$ per service call
  • $28,95 / month if you pay 100$ per service call
  • $18,95 / month if you pay 125$ per service call
For those homeowners who feel good about their home systems but are not so sure about their kitchen and laundry appliances, this plan will work the best.
Plan 2: Systems Plan
Includes: Unknown Pre-Existing Condition Coverage, Rust & Corrosion Coverage, No Annual Aggregate Caps, No Inspections Required, Garbage Disposal, Air Conditioning (2 Units), Heating System (2 Units), Water Heater, Toilets, Plumbing Lines, Plumbing Stoppages, Sump Pump, Whirlpool Bath, Attic/Whole House Exhaust Fan, Central Vacuum, Door Bells & Chimes, Garage Door Opener, Smoke Detectors, Main Breaker/Fuse Panel Box, Interior Electrical Lines, Interior Gas Line, Optional Coverage for Pools & Spas
  • $42,95 / month if you pay 75$ per service call
  • $32,95 / month if you pay 100$ per service call
  • $26,95 / month if you pay 125$ per service call
If the home systems are a major concern for the homeowner, this plan will cover most issues with either electric, plumbing, heating or A/C system in the house plus some extras.
Plan 3: Combo Plan
Includes: Unknown Pre-Existing Condition Coverage, Rust & Corrosion Coverage, No Annual Aggregate Caps, No Inspections Required, Refrigerator w/Built-In Ice and Water Dispenser, Cooktop/Range, Wall Oven, Range Exhaust Hood, Microwave (built-in), Trash Compactor (built-in), Dishwasher (built-in), Garbage Disposal, Clothes Washer, Clothes Dryer, Air Conditioning (2 Units), Heating System (2 Units), Water Heater, Toilets, Plumbing Lines, Plumbing Stoppages, Sump Pump, Whirlpool Bath, Attic/Whole House Exhaust Fan, Central Vacuum, Door Bells & Chimes, Garage Door Opener, Smoke Detectors, Main Breaker/Fuse Panel Box, Interior Electrical Lines, Interior Gas Line, Homeowners Insurance Deductible Reimbursement - $500 Benefit, Optional Coverage for Pools & Spas
  • $52,95 / month if you pay 75$ per service call
  • $38,95 / month if you pay 100$ per service call
  • $33,95 / month if you pay 125$ per service call
Combo plan always works best for the homeowners of the houses built more than 15 years ago. It covers all major issues with home systems and kitchen and laundry appliances.
Rating: Great!
5 Stars

Policy and User-Friendliness

A close analysis of the company's website showed that all information about home warranty plans, prices and service fees was conveniently organized on the homepage. All the information on policy terms and conditions as well as descriptions on what is covered and what is not covered is available on the Terms of Use page under the Warranty Plans and Pricing tab.

The most important point of the terms and conditions, such as service fees, included items and cancellation policy were clearly spelled in the contract terms. The new customers should keep in mind that the contract will be renewed automatically unless cancelled.
Info How to find
Plans Home Page ---> Warranty Plans and Pricing
Prices Home Page ---> Warranty Plans and Pricing ---> Get Prices
Service Fees Home Page ---> Warranty Plans and Pricing ---> Get Prices
Policy Home Page ---> Warranty Plans and Pricing ---> Sample contract
What is covered Home Page ---> Warranty Plans and Pricing
What is not covered Home Page ---> Warranty Plans and Pricing
Dollar limits Home Page ---> Warranty Plans and Pricing ---> Sample contract
Term Tricky?
Services fee No
Exluded items No
Cancellation No
Renewal Automatic if not cancelled
Pre inspection Not clear
Waiting time 48 hours to get a call, not to get service
Rating: Great!
5 Stars

Summary

TotalProtect Home Warranty is one of the well-established and reputable home warranty companies currently available to consumers. It provides services in all 50 states. To sign a new contract, one should contact the company by visiting their website or by calling their customer service. There are three types of contract, one of them covering appliances only, and another one is for home systems only. A Combo plan, that covers both home appliances all all home systems, such as plumbing, heating, air conditioning and electrics, is also available. Additional coverage of pools and spas can be activated with any of the plans.

Upon reviewing consumer reports, it was found that most complaints concerned unsatisfactory contractor services, while positive reviews praised the company’s customer service and a quick reaction to all claims. TotalProtect Home Warranty BBB rating is B.