Why would you like to read this Total Home Protection review? As the most comprehensive review you can find online, it will lay out the most important aspects you should be concerned with before making a commitment. ReviewHomeWarranties.com covers the following aspects:

  • Company credibility
  • Customer reviews
  • Warranty coverage
  • Plans and costs
  • Policy and user-friendliness

 

Total Home Protection is not available on a nationwide basis. Customers from New York and Washington states are not accepted at the moment. All other clients may get a free quote now by clicking on the green button or calling 800-662-5998.

Parameter Score Explanation
Coverage 97 Total Home Protection offers comprehensive coverage for home systems and appliances. Optional items are available to add to any plan.
Policy 90 Company policy is stated clearly and includes the description for covered and noncovered items.
Plan variety 85 The homeowners have two plans to choose from, Gold and Platinum, and a number of optional add-ons.
Cost 90 The cost of Total Home Protection home warranty varies by state. The prices are within the industry's average range for both Gold and Platinum plans.
Reviews 95 Total Home Protection reviews are available at multiple consumer report sites. Overall, the customers are happy with the company services or their issues have been solved.
Credibility 90 Total Home Protection is a newcomer to the home warranty market who quickly gains positive reputation among the homeowners.

Company Credibility Review

Total Home Protection is a trendy and fast-growing company on the home warranty market. It rapidly gains positive reputation among homeowners all over the United States. The company was founded in 2016 in Philadelphia, PA. In case you need to mail your questions or concerns, the company’s mailing address is 325 Chestnut Street, Suite 800, Philadelphia, PA 19106.

Mr. David Johnson is the company’s Complaint Handler. If you have any problems with the home warranty, contact him directly, and he will take care of them promptly and professionally. With his help, most complaints are resolved to the customers’ satisfaction. This gained Total Home Protection a BBB rating of A-, which is significantly higher than ratings of many other home warranty companies. Even the giant American Home Shield has a B rating on BBB.

Total Home Protection commits to providing you with exceptional services and state of the art home warranty products. They pre-screen their contractors to make sure those deliver effective solutions to any problem with your home systems or appliances that you might experience. Even if your claim falls outside of their service agreement, they will try to help you to all extent of their abilities.
Ownership
Est. 2016
CEO Mr. David Johnson, Complaint Handler
Registered in Philadelphia, Pennsylvania, USA
Available for states All, except NY and WA
Mailing Address 325 Chestnut Street, Suite 800, Philadelphia, PA 19106
How to approach Contact Now
BBB Accreditation A- (Not accredited) / 3.89 out of 5 stars
Chamber of Business

Total Home Protection Company Reviews by Clients

It is always a good idea to check what other people say about this particular home warranty company before you open your wallet. We collected Total Home Protection reviews from multiple customer service review websites online, including Better Business Bureau and Consumer Advocate. You can see the summary in the table below. There are not as many Total Home Protection reviews as other home warranty companies have because Total Home Protection is a fresh company, but the customers seem to like it already.

Some reviewers gave Total Home Protection a low rating, but when we read their statements closely, it turned out that the customers did not read the contract in the first place and were asking to repair or replace something that originally was not included in the coverage. Here is one example. This review was written by the customer from North Carolina:

“I bought this policy because I am a single Mom, and I cannot fix most of the problems that happen in my house, I saw they have good reviews, not I wonder is this review are real! When I asked before buying they said will cover everything,is not true, is not is a lie! My first call was for my garage door, they said they just can’t fix rollers just the motor parts, no the roller, I passed,then I look for another company and fixed it for $60.00 dollars.”  

                                        By Carol T, North Carolina, Consumers Advocate


Apparently, the reviewer misunderstood the concept of home warranty and did not bother to read the contract, which says that the company would cover everything crucial to the operation of home systems appliances, like motor parts, but not handles, hinges, rollers, and minor things like that.

Overall, Total Home Protection warranty reviews are positive or have been solved by the company representatives. The customers praised good work of the company’s staff and complimented the contractors for their high quality services:

Angel was very personable and professional. He answered all my questions and is very loyal to his company. I am looking forward to my relationship with your company.

                                        By Jordan D, California, Consumers Advocate


I have been a member of Total Home Protection for the past three months. The contractors they've sent have done a couple of things for me and they were very professional, efficient and always on time. The technicians were very knowledgeable and organized. I had a problem with the lights in the patio and the electrician was very good. Then I had a little problem with my sink and another problem with my air conditioner which wasn't cooling the bedrooms properly on the side. I wasn’t there when they came out, but from the time I did showed him all the rooms were cold and my two daughters were asleep. They were happy so everything's good. I'm totally satisfied thus far and hope that it’ll continue that way. I'm happy that I chose Total Home Protection. I have recommended the company to two other people and they should be signed.”

                                        By Phillip of Houston, Texas, Consumer Affairs


Total Home Protection BBB composite score is 3.89 out of 5 stars based on 10 reviews. Consumer Affairs customers rated Total Home Protection home warranty as 4 out of 5 stars based on 72 reviews.
Website Numbers of reviews Avg Score (out of 5)
OutScam 1 1
Consumer Affairs 72 4
Consumers Advocate 9 3.7
Better Business Bureau (BBB) 10 3.89

Coverage

In Total Home Protection, like in any other company in the industry, warranty coverage depends on the plan you purchase and any optional add-ons that you select. This is where the money saving opportunities come in place. Take a look around your house: what items you think should definitely be covered or maybe be covered? The final price you pay for the home warranty will depend on that. Total Home Protection plan may include the following items:

Air Conditioning

Total Home Protection warranty for air conditioning will cover mechanical parts and components of two ducted electric central air conditioning systems in the house. Window units, humidifiers, non-ducted wall units and commercial grade equipment will not be covered under this warranty.

Heating System

For the heating system in your house, Total Home Protection will cover mechanical parts and components of 2 systems. These can be either hot water and steam heating system or centrally ducted forced air heating system that works on gas, oil, or electricity. Electric baseboard is also covered. In order to be eligible for coverage, the heating system should not exceed 5 ton capacity. It should be designed for residential use only, commercial units will not be covered under home warranty.

Please note that maintenance and cleaning are not included in the coverage plan. Fireplaces, chimneys, heat lamps and other heat sources are not covered under the Total Home Protection plan. For the water heaters, either gas or electric, this home warranty company covers all parts and components except listed in the Not Covered column.

Electrical System

Electrical system coverage by Total Home Protection is capped at $500 for access, diagnostics and repairs or replacements per contract term. Central vacuum system, telephone system, cable wiring, security alarms or any wiring that services a detached structure will not be covered.

Plumbing System And Stoppage

For any leaks and breaks of water, gas, drain,  waste or vent lines, any Total Home Protection plan will provide coverage up to $500 per contract term. This includes access, diagnostics and repair or replacement. Toilet tanks, bowl and all the concomitant parts will be replaced with builder’s grade, if necessary.

In case the contractors need to break through any walls or ceilings in order to access the repair site, the rough finish will be covered up to $500 per claim. Rough finish includes hanging drywall or patching of drywall, stucco and lath. Supplies or labor for paint, sanding, wallpaper or tile work are not included in the home warranty plan.

Home Appliances

Total Home Protection home warranty offers coverage for the following appliances: clothes washer and dryer, kitchen refrigerator, built-in microwave, oven, stove or cooktop, dishwasher and garbage disposal. All mechanical parts and components crucial to the appliance operation are covered, but none of the doors, knobs, racks, trays, handles, and such.

There are optional items that can be added to any Total Home Warranty plan. These include pool and spa equipment, central vacuum, well pump, septic system, sump pump, water softener, and more. For the complete list please refer to the drop-down menu below.

Covered by TPH

  • All components and parts.

Not covered by TPH

  • Venting
  • Lint screens
  • Knobs and dials
  • Knobs and dials
  • Doors
  • Door seals
  • Hinges
  • Glass
  • Leveling and balancing
  • Damaging to clothing
  • Noise
  • Conditions of air flow restriction due to a lack of maintenance and/or clogged lint screens.

Covered by TPH

  • All components and parts.

Not covered by TPH

  • Noise
  • Plastic mini-tubs
  • Soap dispensers
  • Filter screens
  • Knobs and dials
  • Door seals
  • Hinges
  • Glass
  • Leveling and balancing
  • Damaging to clothing
  • Doors
  • Conditions of water flow restriction due to scale, rust, minerals and other deposits
  • Commercial units

Covered by TPH

  • Integral freezer unit

Not covered by TPH

  • Racks
  • Shelves
  • Lighting and handles
  • Freon
  • Ice makers, ice crushers, beverage dispensers and their respective equipment
  • Water lines and valve to ice maker
  • Line restrictions
  • Leaks of any kind
  • Interior thermal shells
  • Freezers which are not an integral part of the refrigerator
  • Wine coolers or mini refrigerators
  • Food spoilage
  • Doors
  • Door seals and gaskets
  • Hinges
  • Glass
  • Audio/Visual equipment and internet connection components
  • Disposal and recapture of Freon
  • Maintenance
  • Noise

Notes

Must be located in the kitchen.

Covered by TPH

  • Mechanical parts and components of two (2) ducted electric central air conditioning systems.
  • All components and parts for units below 13 SEER and/or R-22 equipment, and when we are unable to facilitate repair and/or replacement of failed covered equipment at the current SEER rating or with R-22 equipment, repair and/or replacement will be performed with 13 SEER/R410A equipment and/or 7.7 HSPF or higher compliant

Not covered by TPH

  • Gas air conditioning systems
  • Condenser casings
  • Registers and Grills
  • Filters
  • Electronic air cleaners
  • Window units
  • Non-ducted wall units
  • Water towers
  • Humidifiers
  • Improperly sized units
  • Chillers
  • All exterior condensing, cooling and pump pads
  • Roof mounts, jacks, stands or supports
  • Condensate pumps
  • Commercial grade equipment
  • Cost for crane rentals
  • Air conditioning with mismatched condensing unit and evaporative coil per manufacturer specifications
  • Improper use of metering devices (i.e. thermal expansion valves)
  • Thermal expansion valves
  • Refrigerant conversion
  • Leak detections
  • Water leaks
  • Drain line stoppages
  • Maintenance
  • Noise
  • We are not responsible for the costs associated with matching dimensions, brand or color made. We will not pay for any modifications or upgrades necessitated by the repair of existing equipment or the installation of new equipment.
  • Swamp coolers
  • Mini-split wall units
  • Electronic, computerized, and manual systems management and zone controllers
  • Disconnect boxes
  • Rusted and/or corroded coils
  • Component short to ground
  • Water evaporative coolers

Notes

Not exceeding 5 (five) ton capacity and designed for residential use.

We will pay up to $10 per pound per occurrence for refrigerant. You are responsible for payment of any costs in excess of $10 per pound.

Covered by TPH

  • Mechanical parts and components of two (2) systems, either hot water and steam heating system or centrally ducted forced air gas/electric/oil heating system or electric baseboard units, if providing the primary source of heat in dwelling, as follows:
  • Accessible ductwork from covered heating unit to point of attachment to register/grill
  • Blower fan motors
  • Burners
  • Controls
  • Fan blades
  • Heat/cool thermostats (programmable and electronic set back units will be replaced only with standard units)
  • Heat exchangers
  • Heating elements
  • Ignitor and pilot assemblies
  • Internal system controls
  • Wiring
  • Relays
  • Motors (excludes dampers)
  • Switches
  • Electric baseboard units are covered if they are the primary source of heating for the property

Not covered by TPH

  • Chimneys, flues, and liners
  • Cleaning and re-lighting of pilots
  • Concrete encased or inaccessible ductwork
  • Concrete encased or inaccessible steam or radiant heating coils or lines
  • Conditions of water flow restriction due to scale, rust, minerals and other deposits
  • Cracked heat exchangers
  • Maintenance and cleaning
  • Calcium build-up
  • Evaporator coil pan
  • Primary or secondary drain pans;
  • Fossil and dual fuel control systems and other energy management systems and controls
  • Dampers
  • Asbestos insulated ductwork or piping
  • Electric baseboard heat unless primary heating system in home
  • Filters (including electronic/electrostatic and de-ionizing filter systems)
  • Fireplaces and their respective components and gas lines
  • Free-standing or portable heating units
  • Heat lamps
  • Pellet stoves
  • Fuel storage tanks, lines, and filters
  • Gas log systems, including gas feed lines
  • Valves
  • Key valves
  • Oil filters, nozzles, or strainers
  • Humidifiers
  • Inaccessible water/steam lines leading to or from system
  • Backflow preventers
  • Individual space heaters
  • Panels and/or cabinetry
  • Radiant heating systems built into walls, floors or ceilings
  • Registers and grills
  • Secondary units
  • Solar heating devices and components
  • Maintenance
  • Noise without a related mechanical failure
  • Improperly sized heating systems
  • Mismatched systems
  • Structural components

Notes

Not exceeding 5 (five) ton capacity and designed for residential use.

Covered by TPH

  • All components and parts for gas and/or electric hot water heaters, including circulating pumps

Not covered by TPH

  • Auxiliary and secondary holding/storage tanks
  • Main, holding or storage tanks
  • Expansion tanks
  • Base pans
  • Drain pans and drain lines
  • Pressure reducing valve, sediment build-up, rust and corrosion
  • Color or purity of water
  • Flues
  • Vent pipes/lines
  • Insulation and insulation blankets
  • Heat recovery units
  • Tankless hot water heaters
  • Low boy and/or squat water heaters
  • Solar water heaters including all solar components and parts
  • Any noise without a related mechanical failure
  • Racks
  • Straps
  • Timers
  • Energy management systems
  • Commercial grade equipment and units exceeding 75 gallons

Covered by TPH

  • All components and parts

Not covered by TPH

  • Bathroom exhaust fans
  • Direct current (DC) wiring and systems
  • Exterior wiring and components (except main panels mounted to exterior wall)
  • Any wiring or components servicing a detached structure
  • Fire, carbon monoxide alarm and/or detection systems
  • Batteries
  • Intercom or speaker systems
  • Doorbells
  • Multi-media systems
  • Lighting fixtures
  • Load control devices
  • Low voltage systems including wiring and relays
  • Service entrance cables
  • Telephone systems
  • Telephone wiring
  • Cable wiring
  • Alarm and/or security systems and wiring
  • Timers
  • Touch pad assemblies
  • Transmitters and remotes
  • Utility meter base pans
  • Solar power systems and panels
  • All solar components and parts
  • Energy management systems
  • Commercial grade equipment
  • Auxiliary or sub-panels
  • Broken and/or severed wires
  • Rerunning of new wiring for broken wires
  • Wire tracing
  • Central vacuum systems

Limits

We will pay no more than $500 per contract term for access, diagnosis, repair and/or replacement.

500

Notes

Failures and conditions caused by inadequate wiring capacity, inadequate size breakers, circuit overload, power failure/shortage or surge, and corrosion are not covered.

Covered by TPH

  • Leaks and breaks of water, drain, gas, waste or vent lines, except if caused by freezing or roots
  • Toilet tanks, bowls and mechanisms within the toilet tank (replaced with builder’s grade as necessary)
  • Toilet wax ring seals
  • Valves for shower, tub, and diverter angle stops, rinses and gate valves
  • Permanently installed interior sump pumps
  • Built-in bathtub whirlpool motor and pump assemblies
  • Stoppages and/or clogs in drain and sewer lines up to 100 feet from access point
  • Repair and finish of any walls or ceilings where it is necessary to break through to effect repair is only covered to the following extent: repair of walls or ceilings to rough finish up to $500 per claim. Rough finish is defined to include hanging of drywall, patching of drywall, stucco, and lath. Repair to rough finish does not include supplies or labor for paint, sanding, wall texture, wallpaper and/or tile work.

Not covered by TPH

  • All plumbing in or under the ground, foundation or slab
  • All piping and plumbing outside of the perimeter of the foundation
  • Any piping or plumbing in a detached structure
  • Stoppage of concrete encased lines
  • Any fees for locating, accessing or installing cleanouts
  • Removal of water closets/toilets in order to clear stoppages, any fees for photo/video equipment, hydro-jetting equipment
  • Jet or steam clearing
  • Chemicals
  • Stoppages caused by root invasion
  • Stoppages caused by foreign objects, such as but not limited to, sanitary wipes, toys, bottle caps, etc.
  • Bath tubs
  • Toilet lids and seats
  • Sinks
  • Cracked porcelain
  • Basket and strainers
  • Pop-up assemblies
  • Glass
  • Bidets
  • Electronic toilets/bidets
  • Caulking or grout
  • Color or purity of the water in the system
  • Concrete encased plumbing
  • Conditions of insufficient or excessive water pressure
  • Conditions of water flow restriction due to scale, rust, sediment, and other deposits
  • Exterior hose bibs
  • Faucets and fixtures
  • Water softeners
  • Freeze damage
  • Holding and pressure tanks
  • Jet pumps
  • Laundry tubs
  • Lawn sprinkler systems
  • Saunas and/or steam systems
  • Polybutylene or quest piping
  • Galvanized drain lines
  • Drum traps
  • Flange
  • Repair and finish of any floors where it is necessary to break through to effect repairs
  • Septic tanks and systems in or outside of the home
  • Sewage ejector pumps
  • Sewer and water laterals
  • Shower enclosures and base pans

Limits

Repair of walls or ceilings to rough finish up to $500 per claim. We will pay no more than $500 per contract term for access, diagnosis, repair and/or replacement.

500

Notes

Mainline stoppages are only covered if there is an accessible ground level clean out.

Covered by TPH

  • All mechanical components and parts

Not covered by TPH

  • Doors
  • Hinges
  • Handles
  • Glass
  • Lights
  • Interior linings
  • Clocks
  • Portable or counter top units
  • Arcing
  • Meat probe assemblies
  • Rotisseries
  • Knobs
  • Racks and trays

Covered by TPH

  • All mechanical components and parts

Not covered by TPH

  • Clocks (unless they affect the cooking function of the unit)
  • Meat probe assemblies
  • Rotisseries
  • Racks and trays
  • Handles
  • Knobs
  • Door seals
  • Doors
  • Hinges
  • Glass
  • Sensi-heat burners will only be replaced with standard burners
  • Lighting
  • Downdrafts
  • Independent telescoping range exhaust
  • Exhaust fan not solely for venting range/cooktop fumes
  • Filters and screens
  • Venting
  • Drip pans
  • Self-cleaning mechanisms including door latches
  • Commercial units

Covered by TPH

  • All mechanical components and parts

Not covered by TPH

  • Racks
  • Baskets
  • Rollers
  • Hinges
  • Handles
  • Doors
  • Damage caused by broken glass
  • Door seals
  • Glass
  • Knobs
  • Trays
  • Noise without a related mechanical failure
  • Maintenance and cleaning
  • Commercial units
  • Portable units

Covered by TPH

  • All components and parts, including entire unit

Not covered by TPH

  • Failures and/or jams caused by bones, eggshells
  • Glass, or foreign objects other than food

Covered by TPH

  • Motors
  • Switches
  • Controls
  • Bearings

Not covered by TPH

  • Bathroom exhaust fans
  • Fan blades
  • Belts
  • Shutters
  • Filters
  • Lighting

Limits

We will pay no more than $400 per contract term for access, diagnosis, repair and/or replacement.

400

Notes

Coverage is for no more than two (2) units, systems, or appliances, unless additional fees are paid. Builder's standard equipment is used when replacement is necessary.

Covered by TPH

  • Duct from heating unit to point of attachment at registers or grills

Not covered by TPH

  • Registers and grills
  • Insulation
  • Insulated ductwork
  • Vents, flues and breaching
  • Ductwork exposed to outside elements
  • Improperly sized ductwork
  • Separation due to settlement and/or lack of support
  • Damper motors
  • Diagnostic testing of, or locating leaks to ductwork, including but not limited to, as required by any federal, state or local law, ordinance or regulation, or when required due to the installation or replacement of system equipment.
  • Asbestos

Notes

We will provide access to ductwork through unobstructed walls, ceilings or floors, only, and will return the access opening to rough finish condition. With respect to concrete covered, embedded, encased, or otherwise inaccessible ductwork, we will pay no more than $500 per contract term for access, diagnosis, repair and/or replacement. Rough finish is defined to include hanging of drywall, patching of drywall, stucco, and lath. Repair to rough finish does not include supplies or labor for paint, sanding, wall texture, wallpaper and/or tile work. We shall not be responsible for payment of the cost to remove and replace any built-in appliances, cabinets, floor coverings or other obstructions impeding access to walls, ceilings, and/or floors.

Covered by TPH

  • All components and parts.

Not covered by TPH

  • Garage doors
  • Hinges
  • Springs
  • Sensors
  • Chains
  • Travelers
  • Door track assemblies
  • Rollers
  • Lights
  • Keypads
  • Wall buttons
  • Remote receiving and/or transmitting devices

Notes

Coverage is for no more than one (1) unit, system, or appliance, unless additional fees are paid

Covered by TPH

  • Mechanical parts and components including accessible electrical controls
  • Accessible plumbing lines
  • Air pumps
  • Gaskets
  • Primary circulation pump and motor

Not covered by TPH

  • Bathtub shell
  • Heaters
  • Lights
  • Multi-media systems
  • Faucets and fixtures
  • Caulking and grout
  • Drains
  • Jets
  • Conditions of water flow restriction due to scale
  • Rust
  • Minerals and other deposits
  • Failures due to dry operation of equipment
  • Gaining access to electrical, component parts, and/or piping
  • Tiles and marble
  • Tub enclosure

Limits

We will pay no more than $500 per contract term for access, diagnosis, repair and/or replacement

500

Covered by TPH

  • All components and parts

Not covered by TPH

  • Portable units
  • Lock and key assemblies
  • Removable buckets
  • Doors
  • Door seals
  • Hinges
  • Handles
  • Damage caused by overloading
  • Commercial units


Notes

You may purchase any Optional Coverage for up to 30 days after commencement of Coverage. However, Coverage shall not commence until receipt of payment by us and such Coverage shall expire upon expiration of Coverage period in section II.

Covered by TPH

  • Above ground components and parts of the pumping, and filtration system including pool sweep motor and pump
  • Pump motor
  • Blower motor and timer
  • Filter
  • Filter timer
  • Gaskets
  • Relays and switches
  • Above ground plumbing pipes and wiring
  • Timer
  • Valves, limited to back flush, actuator, check, and 2 and 3-way valves

Not covered by TPH

  • Portable or above ground spas
  • Access to pool and spa equipment
  • Lights
  • Liners and tile
  • Jets
  • Ornamental fountains, waterfalls and their pumping systems
  • Auxiliary pumps
  • Pool cover and related equipment
  • Fill line and fill valves
  • Built-in or detachable cleaning equipment including, without limitation, pool sweeps, pop-up heads, turbo valves, skimmers, chlorinators, and ionizers
  • Fuel storage tanks
  • Disposable filtration mediums
  • Heat pump
  • Heaters
  • Control panels
  • Control boards
  • Multi-media centers
  • Dehumidifiers
  • Salt water generators and components
  • Salt water systems
  • Cracked or corroded filter casings
  • Grids
  • Cartridges
  • Maintenance
  • Structural defects
  • Solar equipment and components

Limits

We will pay no more than $500 per contract term for access, diagnosis, repair and/or replacement

500

Notes

Shared equipment is covered. If equipment is not shared, then only one or the other is covered unless an additional fee is paid.

Covered by TPH

  • All mechanical components and parts

Not covered by TPH

  • Ductwork
  • Piping
  • Nozzles
  • Hoses
  • Blockages
  • Accessories

Covered by TPH

  • The septic tank will be pumped once during the Agreement term if the stoppage is due to septic back up only. Coverage applies to main line stoppages and/or clogs and must have existing access or clean out. Coverage can only become effective if a septic certification was completed within 90 days prior to close of sale. We reserve the right to request a copy of the certification prior to service dispatch.

Not covered by TPH

  • We do not cover the cost associated with locating or gaining access to the septic tank or sewer hook-ups nor do we cover the cost of installing cleanouts or hook ups if they do not already exist
  • Disposal of waste
  • Chemical treatments of the septic tank or sewer lines
  • Leach beds
  • Leach lines
  • Lateral lines
  • Tanks
  • Cesspools
  • Mechanical pumps and/or systems

Limits

We will pay no more than $200 per contract term for access, diagnosis, repair; and pumping.

200

Covered by TPH

  • All components and parts of well pump utilized as a main source of water to the home

Not covered by TPH

  • Above or underground piping, cable or electrical lines leading to or from the well pump, including those that are located within the well casing
  • Holding or storage tanks
  • Digging
  • Locating pump
  • Pump retrieval
  • Redrilling of wells
  • Well casings
  • Pressure tanks
  • Pressure switches and gauges
  • Check valve
  • Relief valve
  • Drop pipe
  • Piping or electrical lines leading to or connecting pressure tank and main dwelling including wiring from control box to the pump
  • Booster pumps
  • Well pump and all well pump components for geothermal and/or water source heat pumps

Limits

We will pay no more than $500 per contract term for access, diagnosis, repair and/or replacement

500

Covered by TPH

  • Mechanical parts and components of permanently installed sump pump for ground water, within the foundation of the home or attached garage

Not covered by TPH

  • Any unit located outside the covered property and/or within crawl spaces
  • Back-up power assemblies
  • Portable or non-hard piped installed units
  • Sewerage ejector pumps
  • Backflow preventers
  • Check valves
  • Piping modifications for new installs

Limits

We will pay no more than $500 per contract term for access, diagnosis, repair and/or replacement.

500

Covered by TPH

  • Repair of shake and composition roof leaks over the occupied living area

Not covered by TPH

  • Leaks related to patios
  • Porches
  • Decks
  • Metal roofs
  • Foam roofs
  • Shingles
  • Cemwood shakes
  • Cracked and/or missing material
  • Tiles
  • Tar and gravel
  • Flat or built-up roofs
  • Structural leaks
  • Asphalt
  • Gutters
  • Downspouts
  • Skylights
  • Flashing
  • Patio covers
  • Solar components
  • Attic vents
  • Roof jacks
  • Satellite components
  • Antennae
  • Chimney components
  • Partial roof replacement
  • Preventative maintenance

Limits

We will pay no more than $500 per contract term for access, diagnosis, repair and/or replacement

500

Covered by TPH

  • All components and parts

Not covered by TPH

  • Ice makers, ice crushers
  • Interior thermal shells
  • Racks
  • Shelves
  • Multi-media centers and internet connection components
  • Lighting
  • Doors, door seals, hinges, and gaskets
  • Noise without a related mechanical failure
  • Handles
  • Glass
  • Food spoilage
  • Freon
  • Disposal and recapture of Freon
  • Water lines and valve to ice maker
  • Line restrictions
  • Leaks of any kind
  • Maintenance

Covered by TPH

  • All components and parts, including integral freezer unit

Not covered by TPH

  • Racks
  • Shelves
  • Handles
  • Doors, door seals, hinges, and gaskets
  • Freon
  • Disposal and recapture of Freon
  • Ice makers, ice crushers, beverage dispensers and their respective equipment
  • Water lines and valve to ice maker
  • Line restrictions
  • Leaks of any kind
  • Maintenance
  • Interior thermal shells
  • Freezers which are not an integral part of the refrigerator
  • Wine chillers or mini refrigerators
  • Glass
  • Food spoilage
  • Lighting
  • Noise without a related mechanical failure
  • Multi-media centers and internet connection components

Covered by TPH

  • Sewage ejector pump for septic system only
  • Jet pump
  • Aerobic pump
  • Clearing of stoppages within the connecting waste line (leading from the house to the primary septic tank) which are attributable to normal wear and tear and can be accessed through an existing clean out without excavation

Not covered by TPH

  • Broken or collapsed sewer lines
  • Tile fields
  • Leach beds
  • Leach lines
  • Lateral lines
  • Tanks
  • Insufficient capacity
  • Seepage pits
  • Cesspools and sewage ejector pumps not associated with the septic system
  • We do not cover the cost associated with locating or gaining access to the septic tank or sewer hook-ups nor do we cover the cost of installing cleanouts or hook ups if they do not already exist
  • Disposal of waste
  • Disposal of waste
  • Pumping
  • Chemical treatments of the septic tank or sewer lines, stoppages caused by root invasion and/or stoppages caused by foreign objects, such as but not limited to, toys and bottle caps

Limits

We will pay no more than $500 per contract term for access, diagnosis, repair and/or replacement

500

Covered by TPH

  • Mechanical parts and components of basic single water softener unit, including central head assembly
  • Multi-level/twin softeners
  • Piping to and from unit(s) and system tanks

Not covered by TPH

  • Any and all treatment, purification, odor control, iron filtration components and systems
  • Discharge drywells
  • Inadequate pressure
  • Failure due to excessive water pressure or freeze damage
  • Failures due to mineral and/or sediment
  • Resin bed replacement and salt
  • Leased or rented units
  • Softening agents

Limits

We will pay no more than $500 per contract term for access, diagnosis, repair and/or replacement.

500

Covered by TPH

  • Mechanical components and parts related to the kitchen refrigerator ice maker only

Not covered by TPH

  • Free standing ice makers
  • Freon
  • Disposal and recapture of Freon
  • Dispensers
  • Ice crushers
  • Water lines and valve to ice maker
  • Line restrictions

Covered by TPH

  • All mechanical components and parts

Not covered by TPH

  • Racks
  • Shelves
  • Glass
  • Lighting
  • Handles
  • Doors, door seals, hinges, and gaskets
  • Freon
  • Disposal and recapture of Freon, ice crushers
  • Water lines and valve to ice maker
  • Line restrictions
  • Leaks of any kind
  • Maintenance
  • Interior thermal shells
  • Noise without a related mechanical failure
  • Leveling and balancing; commercial units

Covered by TPH

  • If a covered system or appliance (limited to Clothes Washer, Clothes Dryer, Refrigerator, and Dishwasher) fails per section I above and subject to all other Agreement inclusions, exclusions and limitations, and it cannot be repaired, we will replace the appliance with an ENERGY STAR qualified product (subject to availability, exclusions and limitations), one with similar and like features as existing appliance

Not covered by TPH

  • All other contract limitations of liability and exclusions apply

Covered by TPH

  • Timers
  • Valves
  • Stoppages

Not covered by TPH

  • Hydraulic systems
  • Malfunctioning due to lack of water pressure
  • Digging of sprinkler lines
  • Water lines
  • Leak detections
  • Batteries
  • Drip irrigation systems
  • Damage due to freezing, pets, cars, or lawn care equipment
  • Sprinkler heads
  • Seasonal maintenance
  • Improper electrical current
  • Systems using water containing corrosive chemicals, electrolytes, sand, dirt, silt, rust or agents that otherwise attack and degrade plastics

Notes

Coverage is for lawn sprinkler systems only.


Plans and Costs

Now it is the time to make a decision: Do you want to spend less money on less coverage or pay a little extra now and potentially save big bucks later on home repairs and replacements? Let’s see what plans Total Home Protection has to offer and how much they cost.

There are two main plans offered by Total Home Protection home warranty company: Gold and Platinum. Gold plan includes plumbing and electric systems, and a great selection of kitchen appliances. Air conditioning  and heating system are not included in this plan.

If you are one of those thrifty homeowners who prefer to have as many systems and appliances cover as possible, Platinum plan will be a much better selection. This plan offers coverage for all home systems: air conditioning, heating, electric, and plumbing.

For the home appliances, Total Home Warranty Platinum plan covers clothes washer and dryer, kitchen refrigerator, gas or electric stove, oven or cooktop, built-in microwave, dishwasher, garbage disposal, trash compactor, and more. For the exhaustive list please refer to the table below.

In addition to any Total Home Protection plan, you can add multiple items from the optional coverage list. Among these items, Total Home Protection insurance offers optional coverage for pool and spa, second refrigerator, stand alone freezer, septic system, sump pump, well pump, and even limited roof repairs. Please note that every item on this list is priced separately.
Plans Cost Best For
Plan 1: Gold
Includes: Plumbing System, Plumbing Stoppage, Water Heater, Whirlpool, Bathtub, Electrical System, Oven / Range / Stove, Cooktop, Range Exhaust Hood, Built-in Microwave
Dishwasher, Garbage Disposal, Trash Compactor, Ductwork, Garage Door Opener, Ceiling and Exhaust Fans
  • $349 per year
  • 45$ (or 60$) per service call
Gold plan will work the best for thois homeowners who prefer to get a taste of home warranty and then add more coverage later.
Plan 2: Platinum
Air Conditioning System (2 units), Heating System( (2 units), Refrigerator, Clothes Washer, Clothes Dryer, Plumbing System, Plumbing Stoppage, Water Heater, Whirlpool Bathtub, Electrical System, Oven / Range / Stove, Cooktop, Range Exhaust Hood, Built-in Microwave, Dishwasher, Garbage Disposal, Trash Compactor, Ductwork, Garage Door Opener, Ceiling and Exhaust Fans
  • $499 per year
  • 45$ (or 60$) per service call
Platinum plan offers maximum protection for the house preserving the homepwners' peace of mind and saving their wallets from unexpected major expences on home repairs.
Optional coverage
  • Pool / Spa
  • Additional Spa
  • Limited Roof Leak
  • Central Vacuum
  • Sump Pump
  • Well Pump
  • Septic System
  • Septic Pumping
  • Second Refrigerator
  • Stand Alone Freezer
  • Water Softener
  • Refrigerator Ice Maker
  • Free Standing Ice Maker
  • Add'l A/C System (each)
  • Add'l Heading System (each)
  • Add'l Water Heater (each)
  • Add'l Garage Door Opener (each)
Those homeowners who wish to add coverage for certain items not included in their home warranty plan can always do that by selecting these items from the Optional Coverage list.

Policy and User-Friendliness

You can easily find Total Home Protection home warranty policy on their website in the User Agreement section. This is where we got the majority of information for this review. For every item covered by Gold and Platinum plan there is a clear explanation of coverage, including dollar limits.

The pricing for the plans depends on the state where you live, but it is within the average pricing in the industry. Total Home Protection policy and T&C’s is far more visible and comprehensible than some of its competitors, like Advanced Home Warranty,  which has quite perplexing T&C’s, and this is why it has earnt lower score in this category.

You can find the prices for your state under the green Get Free Quote button or by phone 800-662-5998.
Info How to find
Plans Home Page-->PLANS--->Whats Covered
Prices Home ---> Get a quote
Service Fees Home --->HOMEOWNERS---> Marketing Material--->Sample Contract
Policy Home ---> Terms & Conditions
What is covered Home ---> Terms & Conditions
What is not covered Home ---> Terms & Conditions
Dollar limits Home ---> Terms & Conditions
Term Tricky?
Services fee Yes
Exluded items No
Cancellation No
Renewal Automatic if not cancelled
Pre inspection Not clear
Waiting time 2 days during normal business hours and four
4 days on weekends and holidays after you request service

Summary

Total Home Protection is a new company on the home warranty market that has been rapidly gaining solid reputation among homeowners all over the United States including the most popular states for home warranties: Texas, Arizona and Florida (with the exception of NY and WA).

Total Home Protection home warranty offers good comprehensive coverage for home systems and appliances. All plans as well as optional add-on are clearly described on the company website in the Plans section. The company policy is stated clearly. It includes all the necessary information on the coverage inclusions and exclusions, as well as dollar limits.

Customers who have already purchased either Gold or Platinum plans have positively reviewed customer support and praised the professionalism of the contractors, and we have nothing more to add to their feedback. Total Home Warranty is one of the best companies in this industries and is apt for customers of all kinds.