How can you be sure that you make the right decision when it comes to buying a home warranty? The following Choice Home Warranty review has answers to most of your questions. It is based on meticulous research of the company and real client feedback.

 

Parameter Score Explanation
Coverage 95 Choice Home Warranty offers coverage for most home systems and electric appliances. Additional coverage for pools, spas, lawn sprinklers, and other household items is available.
Policy 95 Compared to other companies, it was much easier to find and understand this company's terms and conditions. All prices and time limits are stated clearly.
Plan variety 95 There are three coverage plans: Bronze care for appliances, Gold Care for systems,and Platinum Care for everything. Additional items can be included to any plan under Optional Coverage.
Cost 95 The pricing starts with $34 per month for the basic plan, which is within the industry's average. Optional coverage pricing per item is specifically tailored to the home appliances you own. Service call fees apply.
Reviews 90 There are almost 10 000 Choice Home Warranty reviews available on 12 consumer report sites. Ratings range from 1 to 5. BBB rating is B-, which is comparable to the ratings of the industry leaders
Credibility 90 With more than 10 years on the home warranty market, the company has established a solid reputation and good credibility.
ReviewHomeWarranties.com has collected the most objective information on multiple parameters, including company credibility policy, coverage, and pricing from various online sources and from company representatives.

Company Credibility Review

The first question that you probably ask yourself before signing a contract with any home warranty company is whether the company is credible. One of the first indicators of the company’s credibility is its age, or how long the company has been on the market. Choice Home Warranty was founded in 2005 and quickly became popular among homeowners.

 

Another indicator of the company’s credibility is how easy it is to reach. The main corporate office of Choice Home Warranty is located in Edison, NJ, and can be reached 24-hours a day, seven days a week, by toll-free phone at 888-531-5403 or by the contact form on the website.

Viktor Hakim is the company’s Chief Executive Officer. In case you have any issues or concerns that cannot be resolved by the customer service representatives, you may reach him by mail at 1090 King Georges Post Road, Edison, New Jersey. You may also use the contact form on the company’s website.
Ownership -
Est. 2005
CEO Mr. Viktor Hakim
Registered in Edison, New Jersey, USA
Available for states All
Mailing Address 1090 King Georges Post Road
How to approach Contact Now
BBB Accreditation B-
Chamber of Business Choice Home Warranty is listed by the chamber of business and the FTC

Choice Home Warranty Company Reviews by Clients

Is it important to know what other people are saying about this product before you decide to buy? If so, you will find the information in this section very useful. We have collected Choice Home Warranty reviews from 12 consumer report sites, including Yelp, Consumer Affairs, and ComplaintsBoard.com. The full list of sites are in the table below. All of the feedback is summarized and linked to the original source.


Overall, we found more than 9000 reviews, with more than 8.5 thousand published on the Consumer Affairs website alone. On this reputable site, Choice Home Warranty’s rating reached the maximum 5 out of 5 stars. Ratings on other sites range from 1.1 stars based on 93 reviews on My3Cents.com, to 4 stars based on 419 reviews on the Consumers Advocate website. Choice Home Warranty’s BBB rating is B-.

Among negative reviews, there were many left by customers who did not read the contract properly or violated the terms and conditions. For example, a client that signed as eleanir m, wrote the following feedback on the Consumers Advocate site::

first I called for septic pumping I asked them to make sure it covered having our septic pumped once a year. the person said let me check for you. I was told yes. the first company they said to call told me no. then they set me up with a second company they said no. after waiting two weeks I spoke to warranty agent she said they don't cover pumping you would have to have a problem so if they had came out they would not cover it .then we smelled gas and had no hot water. the company they set us up with we had to waite a week for them to come out. today the mechanic came said we needed a new hot water , I called the warranty company to make sure it would done they told me it was not covered that it was a pre condition I was so upset because we were told it would go into effect after 3o days. but because it was only two weeks from being covered they said no. so because we only the coverage for two weeks they said it was a pre condition. this was a very health hazard and smelling gas was very dangerous.. people be ware of this company they will tell you anything. the sales person also told me they handle emergency that is not true when you call as you can see with us smelling gas. and they want you to pay for the service call.

eleanir m


As we can see, the customer’s contract had not even started yet, but they were quick to post a negative review. It is regular practice for home warranty companies to start honoring contracts 30 days after signing, and a service call fee is standard in the industry. Every single home warranty company charge is per every broken item or home system.  

On a positive note, Jeannette G from Hampstead, North Carolina had a very good experience with Choice Home Warranty. She was happy to share her experience with the readers:

I called Choice because my air conditioner wasn't cooling property and they immediately created my claim and a technician was assigned within 10 minutes. The process is so simple and fast. The technician was knowledgeable and friendly and had 31 years of experience in the AC business. He repaired my system with no trouble. I liked the technician so much that I decided to use his company to service my system in the future.

Jeannette G from Hampstead, North Carolina


We hope that your experience with Choice Home Warranty will be as good as Jeannette’s was.
Website Numbers of reviews Avg Score (out of 5)
My 3 Cents 93 1
Yelp 177 1.1
Complaints Board 482 n/a
Ripoff Report 182 n/a
OutScam 38 1
Consumer Affairs 8280 5
Pissed Consumer 8 n/a
Complaints List 13 n/a
Home Warranty Company Reviews 5 1
Site Jabber 8 1
Money Saving Pro 2 1
Consumers Advocate 265 2.87

Coverage

You probably know how perplexing the small print in policy terms and conditions may be. This is why we read it for you and organize all of the information conveniently to help you make the right decision about purchasing coverage from Choice Home Warranty. In the table below, there is detailed information on each component that can be covered by the contract.

Air Conditioning


For Air Conditioning, the contract covers all components and parts for no more than two systems of the ducted electric central and wall units and does not cover any non-ducted or window units. The ducted units should not exceed a 5-ton capacity and be designed for residential use only.

Heating System

For heating systems, Choice Home Warranty covers all components and parts necessary for the operation of the heating system except heat pumps and any underground piping. Radiators, fireplaces, grills, heat lamps, pellet or wood stoves, and other similar sources of heating are not considered heating systems and will not be covered. CHW will not pay more than $1,500 per covered item per contract term for any repairs or replacements.

Plumbing System

The plumbing system usually requires repairs more often than the other home systems. Here is what is covered by the Choice Home Warranty plan in this case: leaks and breaks (except those caused by freezing or roots), toilet tanks, bowls and mechanisms, valves, sump pumps, whirlpool motors, and clogs in the sewer lines up to 100 feet up to a $500 limit. That includes access, diagnostics, and repair. A long list of what is not covered is in the table below.

Septic System


As for the septic system, the contract may cover the septic tank and line coming from the house, sewage ejector pump, jet and aerobic pumps, but not the lines from the house, tile fields, or cleaning. The maximum limit spent on this system may not exceed $500 for access, diagnostics, and repair or replacement.

Electrical System


The electrical system is also covered up to a $500 limit. The coverage includes most components and parts, including built-in bathroom exhaust fans. Garage doors are not included in the system coverage but may be included separately in the contract.

Home Appliances


Most components and parts will be covered for the home appliances, including clothes washer and dryer, refrigerator, dishwasher, ceiling and exhaust fans, oven/range/stove, cooktop, and built-in microwave. Optional coverage is available for the pool, up to two spas, central vacuum, freezer, second refrigerator, and other appliances and systems.

Covered by CHW

  • All components and parts.

Not covered by CHW

  • Noise
  • Venting
  • Lint screens
  • Knobs and dials
  • Doors
  • Door seals
  • Hinges
  • Glass
  • Leveling and balancing
  • Damaging to clothing

Covered by CHW

  • All components and parts.

Not covered by CHW

  • Noise
  • Plastic mini-tubs
  • Soap dispensers
  • Filter screens
  • Knobs and dials
  • Door seals
  • Hinges
  • Glass
  • Leveling and balancing
  • Damaging to clothing

Covered by CHW

  • Integral freezer unit

Not covered by CHW

  • Racks
  • Shelves
  • Lighting and handles
  • Freon
  • Ice makers, ice crushers, beverage dispensers and their respective equipment
  • Water lines and valve to ice maker
  • Line restrictions
  • Leaks of any kind
  • Interior thermal shells
  • Freezers which are not an integral part of the refrigerator
  • Wine coolers or mini refrigerators
  • Food spoilage
  • Doors
  • Door seals and gaskets
  • Hinges
  • Glass
  • Audio/Visual equipment and internet connection components

Notes

Must be located in the kitchen.

Covered by CHW

  • Ducted electric central air conditioning
  • Ducted electric wall air conditioning
  • All components and parts, for units below 13 SEER and when We are unable to facilitate repair/replacement of failed covered equipment at the current SEER rating, repair/replacement will be performed with 13 SEER equipment and/or 7.7 HSPF or higher compliant

Not covered by CHW

  • Gas air conditioning systems
  • Condenser casings
  • Registers and Grills
  • Filters
  • Electronic air cleaners
  • Window units
  • Non-ducted wall units
  • Water towers
  • Humidifiers
  • Improperly sized units
  • Chillers
  • All exterior condensing, cooling and pump pads
  • Roof mounts, jacks, stands or supports
  • Condensate pumps
  • Commercial grade equipment
  • Cost for crane rentals
  • Air conditioning with mismatched condensing unit and evaporative coil per manufacturer specifications
  • Improper use of metering devices
  • Thermal expansion valves
  • Refrigerant conversion
  • Leak detections
  • Water leaks
  • Drain line stoppages
  • Maintenance
  • Noise
  • Air conditioning with mismatched condensing unit and evaporative coil per manufacturer specifications
  • No more than two systems covered unless purchased separately at time of enrollment. We are not responsible for the costs associated with matching dimensions, brand or color made. We will not pay for any modifications necessitated by the repair of existing equipment or the installation of new equipment.

Notes

Not exceeding 5 (five) ton capacity and designed for residential use.

Covered by CHW

  • All components and parts necessary for the operation of the heating system
  • For units below 13 SEER and when we are unable to facilitate repair/replacement of failed covered equipment at the current SEER rating, repair/replacement will be performed with 13 SEER equipment and/or 7.7 HSPF or higher compliant

Not covered by CHW

  • Access
  • All components and parts relating to geothermal, water source heat pumps including: outside or underground piping, components for geothermal and/or water source heat pumps, redrilling of wells for geothermal and/or water source heat pumps, and well pump and well pump components for geothermal and/or water source heat pumps.
  • Radiators or valves
  • Baseboard casings
  • Radiant heating
  • Dampers
  • Valves
  • Fireplaces and key valves
  • Filters
  • Line dryers and filters
  • Oil filters, nozzles, or strainers
  • Registers
  • Backflow preventers
  • Evaporator coil pan
  • Primary or secondary drain pans
  • Grills
  • Clocks
  • Timers
  • Add-ons for zoned systems
  • Heat lamps
  • Humidifiers
  • Flues and vents
  • Improperly sized heating systems
  • Mismatched systems
  • Chimneys
  • Pellet stoves
  • Cable heat (in ceiling)
  • Wood stoves (even if only source of heating)
  • Calcium build-up
  • Maintenance

Limits

We will pay no more than $1,500 per covered item per contract term for access, diagnosis and repair or replacement of any glycol, hot water, or steam circulating heating systems.

1500

Notes

Not exceeding 5 (five) ton capacity and designed for residential use.

We will pay no more than $1,500 per covered item per contract term for access, diagnosis and repair or replacement of any glycol, hot water, or steam circulating heating systems.

Covered by CHW

  • All components and parts, including circulating pumps

Not covered by CHW

  • Access
  • Insulation blankets
  • Pressure reducing valve
  • Sediment build-up
  • Rust and corrosion
  • Main, Holding or storage tanks
  • Flues and vents
  • Thermal expansion valves
  • Low boy and/or Squat water heaters
  • Solar water heaters
  • Solar components
  • Fuel, holding or storage tanks
  • Noise
  • Energy management systems
  • Commercial grade equipment and units exceeding 75 gallons
  • Drain pans and drain lines
  • Tankless water heaters

Covered by CHW

  • All components and parts, including built-in bathroom exhaust fans

Not covered by CHW

  • Carbon monoxide alarms, smoke detectors, detectors or related systems
  • Fixtures
  • Intercoms and door bell systems associated with intercoms
  • Inadequate wiring capacity
  • Solar power systems and panels
  • Solar components
  • Energy Management Systems
  • Direct current (D.C.) wiring or components
  • Attic exhaust fans
  • Commercial grade equipment
  • Auxiliary or sub-panels
  • Broken and/or severed wires
  • Rerunning of new wiring for broken wires
  • Wire tracing
  • Garage door openers
  • Central vacuum systems
  • Damages due to power failure or surge
  • Circuit Overload

Limits

We will pay no more than $500 per contract term for access, diagnosis and repair and/or replacement.

500

Covered by CHW

  • Leaks and breaks of water, drain, gas, waste or vent lines, except if caused by freezing or roots
  • Toilet tanks, bowls and mechanisms (replaced with builder’s grade as necessary), toilet wax ring seals
  • Valves for shower, tub, and diverter angle stops, rinses and gate valves
  • Permanently installed interior sump pumps
  • Built-in bathtub whirlpool motor and pump assemblies
  • Stoppages/Clogs in drain and sewer lines up to 100 feet from access point.
  • Mainline stoppages are only covered if there is an accessible ground level clean out

Not covered by CHW

  • Stoppages and clogs in drain and sewer lines that can not be cleared by cable or due to roots, collapsed, broken, or damaged lines outside the confines of the main foundation (even if within 100 feet of access point)
  • Access to drain or sewer lines from vent or removal of water closets
  • Cost to locate, access or install ground level clean out
  • Slab leaks
  • Polybutylene or Quest piping
  • Galvanized drain lines
  • Hose Bibs
  • Drum traps
  • Flange
  • Collapse of or damage to water, drain, gas, waste or vent lines caused by freezing, settlement and/or roots – Faucets, fixtures, cartridges, shower heads & shower arms
  • Baskets and strainers
  • Popup assemblies
  • Bathtubs and showers
  • Cracked porcelain
  • Glass
  • Shower enclosures and base pans
  • Roman tubs
  • Bath tub drain mechanisms
  • Sinks
  • Toilet lids and seats
  • Cabling or grouting
  • Whirlpool jets
  • Whirlpool control panel
  • Septic tanks
  • Sewage ejector pumps
  • Water softeners
  • Pressure regulators
  • Inadequate or excessive water pressure
  • Flow restrictions in fresh water lines caused by rust, corrosion or chemical deposits
  • Holding or storage tanks
  • Saunas and/or steam rooms

Limits

We will pay no more than $500 per contract term for access, diagnosis and repair and/or replacement. Our authorized Service Provider will close the access opening and return it to rough finish condition, subject to the $500 limit indicated.

500

Notes

We will provide access to plumbing systems through unobstructed walls, ceilings or floors, only, and will return the access opening to rough finish condition. We will pay no more than $500 per contract term for access, diagnosis and repair and/or replacement. Our authorized Service Provider will close the access opening and return it to rough finish condition, subject to the $500 limit indicated. We shall not be responsible for payment of the cost to remove and replace any built-in appliances, cabinets, floor coverings or other obstructions impeding access to walls, ceilings, and/or floors

Covered by CHW

  • All components and parts

Not covered by CHW

  • Doors
  • Hinges
  • Handles
  • Door glass
  • Lights
  • Interior linings
  • Trays
  • Clocks
  • Shelves
  • Portable or counter top units
  • Arcing
  • Meat probe assemblies
  • Rotisseries

Covered by CHW

  • All components and parts

Not covered by CHW

  • Clocks (unless they affect the cooking function of the unit)
  • Meat probe assemblies
  • Rotisseries
  • Racks
  • Handles
  • Knobs
  • Door seals
  • Doors
  • Hinges
  • Lighting and handles
  • Glass
  • Sensi-heat burners will only be replaced with standard burners

Covered by CHW

  • All components and parts

Not covered by CHW

  • Racks
  • Baskets
  • Rollers
  • Hinges
  • Handles
  • Doors
  • Door gaskets
  • Damage caused by broken glass
  • Cleaning

Covered by CHW

  • All components and parts, including entire unit

Not covered by CHW

  • Problems and/or jams caused by bones, glass, or foreign objects other than food

Covered by CHW

  • Motors
  • Switches
  • Controls
  • Bearings

Not covered by CHW

  • Fans
  • Blades
  • Belts
  • Shutters
  • Filters
  • Lighting

Notes

Builder's standard is used when replacement is necessary.

Covered by CHW

  • Duct from heating unit to point of attachment at registers or grills

Not covered by CHW

  • Registers and grills
  • Insulation
  • Asbestos-insulated ductwork
  • Vents, flues and breaching
  • Ductwork exposed to outside elements
  • Improperly sized ductwork
  • Separation due to settlement and/or lack of support
  • Damper motors
  • Diagnostic testing of, or locating leaks to ductwork, including but not limited to, as required by any federal, state or local law, ordinance or regulation, or when required due to the installation or replacement of system equipment. We will provide access to ductwork through unobstructed walls, ceilings or floors, only, and will return the access opening to rough finish condition. With respect to concrete covered, embedded, encased, or otherwise inaccessible ductwork, We will pay no more than $500 per contract term for access, diagnosis and repair or replacement. Our authorized Service Provider will close the access opening and return to a rough finish condition, subject to the $500 limit indicated. We shall not be responsible for payment of the cost to remove and replace any built-in appliances, cabinets, floor coverings or other obstructions impeding access to walls, ceilings, and/or floors

Covered by CHW

  • All components and parts.

Not covered by CHW

  • Garage doors
  • Hinges
  • Springs
  • Sensors
  • Chains
  • Travelers
  • Tracks
  • Rollers
  • Remote receiving and/or transmitting devices

Covered by CHW

  • If a covered system or appliance (limited to Clothes Washer, Clothes Dryer, Refrigerator, Dishwasher, Heating System, and Water Heater) breaks down per Section I above and subject to all other contract inclusions, exclusions and limitations, and it can not be repaired, We will replace the appliance with an ENERGY STAR qualified product (subject to availability, exclusions and limitations), one with similar and like features as existing appliance

Not covered by CHW

  • All other contract limitations of liability and exclusions apply

Notes

You may purchase any Optional Coverage for up to 30 days after commencement of Coverage. However, Coverage shall not commence until receipt of payment by Us and such Coverage shall expire upon expiration of Coverage period in Section II.

Covered by CHW

  • Both pool and built-in spa equipment (exterior hot tub and whirlpool) are covered if they utilize common equipment. If they do not utilize common equipment, then only one or the other is covered unless an additional fee is paid
  • Coverage applies to above ground, accessible working components and parts of the heating, pumping and filtration system as follows:
  • Heater
  • Pump
  • Motor
  • Filter
  • Filter timer
  • Gaskets
  • Blower
  • Timer
  • Valves, limited to back flush, actuator, check, and 2 and 3-way valves
  • Relays and switches
  • Pool sweep motor and pump
  • Above ground plumbing pipes and wiring

Not covered by CHW

  • Portable or above ground pool/spas
  • Control panels and electronic boards
  • Lights
  • Liners
  • Maintenance
  • Structural defects
  • Solar equipment
  • Jets
  • Ornamental Fountains, waterfalls and their pumping systems
  • Fill line and fill valve
  • Built-in or detachable cleaning equipment such as, but not limited to, pool sweeps, pop up heads
  • Turbo valves, skimmers, chlorinators, and ionizers
  • Fuel storage tanks
  • Disposal filtration mediums
  • Cracked or corroded casings
  • Grids
  • Cartridges
  • Heat pump
  • Salt water systems

Limits

We will pay no more than $500 per contract term for access, diagnosis and repair and/or replacement.

500

Covered by CHW

  • Main line stoppages/clogs (one time only, and must have existing access or clean out). If a stoppage is due to a septic tank back up, then we will pump the septic tank one time during the term of the plan. Coverage can only become effective if a septic certification was completed within 90 days prior to close of sale. We reserve the right to request a copy of the certification prior to service dispatch.

Not covered by CHW

  • The cost of gaining or finding access to the septic tank and the cost of sewer hook ups
  • Disposal of waste
  • Chemical treatments
  • Tanks
  • Leach lines
  • Cess pools
  • Mechanical pumps/systems

Limits

Limited to a total of $200 maximum

200

Covered by CHW

  • All components and parts of well pump utilized for main dwelling only

Not covered by CHW

  • Holding or storage tanks
  • Digging
  • Locating pump
  • Pump retrieval
  • Redrilling of wells
  • Well casings
  • Pressure tanks
  • Pressure switches and gauges
  • Check valve
  • Relief valve
  • Drop pipe
  • Piping or electrical lines leading to or connecting pressure tank and main dwelling including wiring from control box to the pump
  • Booster pumps
  • Well pump and all well pump components for geothermal and/or water source heat pumps.

Limits

We will pay no more than $500 per contract term for access, diagnosis and repair and/or replacement

500

Covered by CHW

  • Permanently installed sump pump for ground water, within the foundation of the home or attached garage

Not covered by CHW

  • Sewerage ejector pumps
  • Portable pumps
  • Backflow preventers
  • Check valves
  • Piping modifications for new installs

Covered by CHW

  • All mechanical system components and parts

Not covered by CHW

  • Ductwork
  • Hoses
  • Blockages
  • Accessories

Covered by CHW

  • Repair of shake, shingle, and composition roof leaks over the occupied living area

Not covered by CHW

  • Porches
  • Patios
  • Cracked and/or missing material
  • Foam roofs
  • Tar and gravel or metal roof
  • Cemwood shakes
  • Masonite shingles
  • Flat or built-up roof
  • Structural leaks adjacent to or caused by appendages of any kind
  • Downspouts Flashing
  • Gutters
  • Skylights
  • Decks
  • Patio covers
  • Solar equipment
  • Roof jacks
  • Antennae
  • Satellite components
  • Chimneys
  • Partial roof replacement
  • Preventative maintenance

Notes

If roof must be partially or completely replaced to effect repair, this coverage does not apply

Covered by CHW

  • All parts and components that affect the operation of the unit

Not covered by CHW

  • Ice-makers, crushers, dispensers and related equipment
  • Internal shell
  • Racks
  • Shelves
  • Glass displays
  • Lights
  • Knobs and caps
  • Dials
  • Doors
  • Door seals and gaskets
  • Door hinges
  • Door handles
  • Glass
  • Condensation pans
  • Clogged drains and clogged lines
  • Grates
  • Food spoilage
  • Freon
  • Disposal and recapture of Freon

Covered by CHW

  • All components and parts, including integral freezer unit

Not covered by CHW

  • Racks
  • Shelves
  • Lighting and handles
  • Freon
  • Ice makers, ice crushers, beverage dispensers and their respective equipment
  • Water lines and valve to ice maker
  • Line restrictions
  • Leaks of any kind
  • Interior thermal shells
  • Freezers which are not an integral part of the refrigerator
  • Food spoilage
  • Doors
  • Door seals and gaskets
  • Hinges
  • Glass
  • Audio/Visual equipment and internet connection components

Covered by CHW

  • Sewage ejector pump
  • Jet pump
  • Aerobic pump
  • Septic tank and line from house

Not covered by CHW

  • Leach lines
  • Field lines
  • Lateral lines
  • Tile fields and leach beds
  • Insufficient capacity
  • Clean out
  • Pumping

Limits

We will pay no more than $500 per contract term for access, diagnosis and repair and/or replacement

500


Plans and Costs

You surely realize that choosing a home warranty plan is a crucial element that cannot be taken lightly as it affects how much you pay each month and what you have covered. So please read the information that we have collected for you below very carefully before you make the final decision about which plan to choose.

Unlike other companies, like American Home Guard or Select Home Warranty, that offer separate plans for home systems and appliances, all Choice Home Warranty plans are combined.

First, there is a Total Plan that covers heating, plumbing, and electrical systems, ductwork, most appliances, garage door opener, and whirlpool bathtub. This plan will work the best if you want to get maximum coverage for your home.

Second, there is the Basic Plan that includes not only heating, plumbing, and electrical systems, but also some appliances, such as oven, built-in microwave, and dishwasher.

Refrigerator, clothes washer or dryer are not included in this plan, but garage door opener and whirlpool bathtub are still included. This plan will work for you if you have recently replaced some of your major home appliances with newer models, and they are still covered under the manufacturer’s warranty.


You can always add more items to your plan from the Optional Coverage plan that includes additional home appliances, such as the second refrigerator or stand-alone freezer, as well as spa, central vacuum, well pump, sump pump or septic system. All these items can be added to any of the plans mentioned above for an additional fee.

Choice Home Warranty plans are available to customers in all 50 states and Washington DC. Just click the green ‘Get Free Quote’ button or give them a call at 800-246-7176.

Choice Home Warranty coverage starts 30 days after the contract has been signed and all of the applicable fees have been received, and continues for 365 days after that date.

Once you request service, an authorized Choice Home Coverage vendor will contact you within two days during normal business hours or within four days if on weekends and holidays. A service call fee per item will apply.
Plans Cost Best For
Plan 1: Total plan
Includes: Clothes Dryer, Clothes Washer, Refrigerator, Air Conditioning System, Heating System, Water Heater, Electrical System, Plumbing System, Plumbing Stoppage, Oven/Range/Stove, Built-in Microwave, Cooktop, Dishwasher, Garbage Disposal, Ceiling & Exhaust Fans, Ductwork, Garage Door Opener, Whirpool Bathtub
  • $450 (13 Months) if you choose single payment
  • $40 / month if you choose monthly payment
  • $60 per service call
For those homeowners who would like to keep peace of mind by purchasing home warranty for the most essential home systems and appliances, this plan would be the best.
Plan 2: Basic plan
Heating System, Water Heater, Electrical System, Plumbing System, Plumbing Stoppage, Oven/Range/Stove, Built-in Microwave, Cooktop, Dishwasher, Garbage Disposal, Ceiling & Exhaust Fans, Ductwork, Garage Door Opener, Whirpool Bathtub
  • $378 (13 Months) if you choose single payment
  • $34 / month if you choose monthly payment
  • $60 per service call
This plan is good to start with if you are a new homeowner. Later you may switch to the Total plan or add itmes form the Optional Coverage list.
Optional coverage
  • Pool / Spa: $160
  • Additional Spa: $160
  • Central Vacuum: $30
  • Well Pump: $80
  • Sump Pump: $30
  • Limited Roof Leak: $60
  • Stand Alone Freezer: $35
  • Second Refrigerator: $35
  • Septic System: $100
  • Septic Tank Pumping: $65
If you have already purchased a home warranty plan but it does not include any of the items listed here, you can always add them later.

Policy and User-Friendliness

All of the information about Choice Home Warranty plans, policies, terms, and conditions was clearly stated and easy to find. For your convenience, we have created a guide that will help you browse through the company’s website in order to find any specific piece of information. For example, to find information on CHW plans, go to their homepage and click on the ‘What’s Covered’ tab.

Are you looking for service call fees, policy information on what is covered and not covered, and dollar limits? Go to the homepage, then to the ‘Homeowners section,' and then click on the ‘User Agreement’ link.

Compared to other home warranty companies, like Advanced Home Warranty, for example, all of the information that we used for this review was relatively easy to recover and summarize.

Choice Home Warranty terms and conditions are clearly stated. All the service fees, cancellation policy, and excluded items are well described. Please note that contract renewal is automatic until canceled, and this is a regular practice on the home warranty market.
Info How to find
Plans Home Page -->Whats Covered
Prices Home ---> Get a quote
Service Fees Home ---> Homeowners --> User agreement
Policy Home ---> Homeowners --> User agreement
What is covered Home ---> Homeowners --> User agreement
What is not covered Home ---> Homeowners --> User agreement
Dollar limits Home ---> Homeowners --> User agreement
Term Tricky?
Services fee No
Exluded items No
Cancellation No
Renewal Automatic if not cancelled
Pre inspection Not clear
Waiting time 48 hours to get a call, not to get service

Summary

Choice Home Warranty has been on the market for more than 10 years now, enough time to build a good reputation. The company operates nationwide, providing services to the customers in all 50 states and District of Columbia.

Once the contract has been signed, CHW begins honoring it 30 days later and for 12 months after. There are several coverage plans that the consumer can select according to their needs and optional coverage for certain items is also available.

The new agreement is very easy to initiate online, by phone at 800-246-7176, or by fax. All of the plan fees can be paid in one sum or monthly installments. There is a fee for every service call. Please keep in mind that the contract will be renewed automatically until you decide to cancel the service.

Customer ratings for Choice Home Warranty collected on 12 different consumer report sites ranged from 1.1 to 5 out of 5 stars. The unhappy customer’s complaints were due to the fine print in the contract that they failed to read. Other customers were very happy with the company’s customer service, professionalism of the contractors, and fast response times. We hope your experience with Choice Home Warranty will exceed your expectations.